David McDavid Collision is absolutely fabulous! Ron kept me updated on the progress of the repairs which were expertly done. In addition to perfect exterior repairs, they even detailed the interior so every nook and cranny was clean. I am beyond thrilled with their service!

Bad customer experience overall. Contacted this business over the phone initially and the help was very minimal. Then I figured to give them a chance by going in person. Michael/Mike, the advisor/estimator, was not helpful after providing the in-person estimate. Communication was horrible and I found myself doing most of the work to try to do business with them. It was hard to get a hold of him and when I did, it was the same story each time. That he would follow-up with me, which he never did. Was hoping for a better outcome but that did not happen.

My experience was awesome, Grarret took good care of us as well as the sales representative. Thank you guys for all your help ! I am very excited and pleased with my 2018 Honda Accord you guys made this experience so easy .

Took my new car in after only owning it for a little over two weeks. I was rear ended on the way home and the damage was pretty extensive.The team at David McDavid assured me they would have the car restored and driving like new.In the come of weeks since it had been returned to me, everything send to be running great.

Took my car in for repair after an accident. Everyone I encountered was friendly. I felt like they wanted me to be happy with the outcome from the start. My advisor, Robert, was kind and so helpful. He told me what to expect regarding the process and repair work and even felt with my insurance on my behalf. I received text message updates and my car was completed early. The repair work was immaculate. The car looks new. Thank you. I will definitely use this location again.

I had went to many shops that stated how impossible the job was. My car looks like new, I am so happy that I was referred here. The staff was awesome and my car looks like it just rolled in off the show room floor. Top quality, professional and awesome service. If you choose David McDavid Collision Center, you wont regret it. I am so satisfied! Absolutely superb work!

They fixed the scratch on my fender and it looks great. Comfy waiting room and plenty of snacks and coffee too. Thank you 😊 Acura

Great experience! Jesus went well above my expectations. He had my rims powder coated for me, held the car until I was able to pick it up and even picked me up and brought me to the dealership to get the car.

Everyone was very friendly and helpful. No issues with the estimator. We have used this body shop for all of our Lincolns despite being a Acura dealership.

Hands down Acura collision center is 5 stars. Mr Dennis took care of the whole claim! Beginning to end. Had no issues what so ever and my vehicle came out looking as if nothing happened. 2 months later I had questions about my claim and Mr. Dennis still took the time out to assist me.

If you own an Acura that has collision damage then you definitely should have it repaired at the David McDavid Acura Collision Center in Plano as you won’t regret it! The staff are very professional and Ron Fazio did an exceptional job with regard to managing the repair process of my vehicle.

Thank you to the entire Service Department for taking care of me today! I stopped in without an appointment and was seen right away. All of my concerns were addressed and my car was delivered to me in a timely manner, all washed and vacuumed! I will always return here for my regular maintenance.

Bought a truck and had it detailed before we drove it home. Very nice job

I”m in the process of purchasing a 2021 TLX TYPE S. Tony Vester has been amazing in taking care of me during the waiting process! 😀

Awesome collision center. Mr Ron took really good care of us helping us to fix our Honda accord.

Everyone was very helpful, from Salvador to Nish, we were well taken care of

Jeff Peterson is a great service writer…Don’t let him get away!

Ryan was amazing!! Great customer service and very pleased with the work done.

It was such a great experience. Although tough negotiation with great sales persons can smash a buyer’s hope, it feels very satisfactory closing a transaction. Today, even though I met very professional sales persons that toughened up on me, we eventually reached an agreeable point where we closed the sale. The sales persons were really neat, and I became happier when they assisted me further to finance my car despite my very low credit score. Therefore, I am immensely satisfied that not only did I close the transaction, but also I enjoyed the overall professionalism and great manners of the entire staff that made the entire experience unique.

I was told nothing was wrong with the car I got, only to find out the next day that the air conditioning is broken and and the check engine light just came on.

We bought a Jeep while great service from the sales team and the finance department we have had a bad time getting our tags.

Upon arrival, I waited in my car for a good ten minutes (literally counted them). Service advisor comes up and takes our car. I came in for labor day special they emailed and talked to one other person before the advisor came and spoke to both workers about the specific special. Car took shorter than expected but upon check out, they told me the price without the special. It is a minor work up but definitely felt not professional and lack of focus or communication, there of, for even to be a good experience. Only positive was the first worker that greeted us at least informed me of the situation but otherwise even for a holiday, holiday or not, gave a eyebrow raising experience.

Robert was great. He kept me updated and delivered a fine job. He was very pleasant and professional.

Great service, fair pricing, handled the insurance process which was the best part. I just picked up when it was ready. They even handled my loan car from Enterprise there, taking care of getting it returned for me.I was kept informed during the whole process & it was completed in just a few days! Highly recommend this service center.

Great work, professionally done. Flawless execution of procedures. Lifetime paint job. I would recommend this facility and their Gold Standard of performance to anybody.

I would highly recommend this collision center for bodywork. Very professional staff and quality work!

Purchased a used Volvo from this dealership, after driving three hours from Oklahoma City. The car is wonderful, the price was fair to both parties, and the respectfulness and courtesy of the sales staff made the experience very positive. Highly recommend.

Very quick and easy. Staff was exceptional.

Excellent customer service and an overall great experience. Thanks to Eva and I forgot the finance managers name but it starts with a C. Thank both of you guys for a stress free experience.

I really appreciated the car being brought to me for a test drive. The gentleman was friendly and supportive throughout the process. I also liked that after a pre-purchase check, they were willing to further service the car. It really made me feel like they were concerned for me as a customer, that they valued my business and they wanted me to have a great experience. Thank you so much for your support!

Robert was phenomenal! It was a no hassle experience. Everything was on time and done expertly. Robert even had Carl take care of a needed oil change & inspection. Great Team Work! ⭐⭐⭐⭐⭐

I came in because my car was having problems. I was fifteen minutes late so the technician I was to see was not there. The technician that helped me was very kind, professional and helpful. I wish I could remember his name but I cant. He took very good care of my needs. I really like David McDavids car dealership the engine staff is kind and professional. When I buy my next car I know exactly where Im going. Kudos to David McDavid, for providing World Class service!

The reason I used this body shop because it’s near my work. I called to make appointment for bumper fixed due to accident. Ron Fazio was the one who helped me. He was ok, kind of hard to reach and little lack of communication. I left a voicemail and called back spoke with him he said no voicemail left. My bumper was fixed just fine and took 8 days to complete my service. On top of that the day I arrived at the facility the Hispanic girl who worked in the front never smile or greets customers. She didn’t even acknowledge me when I was there. The day I came back to pickup my car( which Ron arranged for me to come since he said will be there until 6:30pm). I came in little after 6pm. That same Hispanic girl was rude and told me that the body shop closed with her rude tone. I’m not using this collision center ever again and will take my business somewhere else. They didn’t seem to care maybe because I used 3rd party insurance. This place needs to do better job and improve customer service skills.

Took a little longer than expected but overall great service.

Had an excellent and pretty quick experience here. We called with what we wanted and they had the car ready to go when we got there (we drove over an hour to get there). Drew didn’t mess around. He got ya the paperwork to fill out and showed us the vehicle features. Michael in financing got us in and out of the office very quickly without trying to sell to many extras 😏 overall great experience, and I look forward to servicing my vehicle there!

Robert was excellent and quality of work was amazing . Thank you so much

Timely and efficient service. A Hassle Free Dealership that honors its word

The sales process was very efficient. Most impressive was the knowledge that Tim brought to the process and his flexibility to listen and be responsive. The integrity of the process was noteworthy. It was completely transparent!Love our new ride!

They did an amazing job and finished ahead of schedule. I was very impressed.

Great experience. Had a coupon for a great deal on an oil change. Service advisor friendly and helpful. Even though it was raining, they vacuumed the car. Nice clean waiting room with snacks and drinks.

Not very busy right now.

Great service. Attentive and worked hard to make sure everything was done right - even battled insurance on my behalf.

Javier provided exceptional service to my husband and myself during the two day interaction. He remained in contact with us and advised and recommended options which were very helpful! The entire experience was great. Thank you very much!

It was awesome! Carl was super friendly, knowledgeable and attentive throughout my experience. He kept me updated on everything to make sure it was a smooth experience. I would definitely recommend this place to my friends and family.

The repair of the car was a good job. However the boy who handled my case, ROBERT, wasn’t. Hence the 2 star rating. He did not keep me up to date on my car progress and kept pushing back the date of when it would be ready. I HAD TO CALL HIM to ask for details SEVERAL TIMES. He THOUGHT he could give me the run around. I told him these things to his face and all he could muster was excuses. You would think that someone working in CUSTOMER SERVICE would call afterwards to give a proper apology, but HE NEVER DID. I honestly recommend that if you decide to take your car there, request to NOT have Robert handle your case.

Excellent service. Great deal. Friendly staff.

I don’t remember writing this review... I rarely if ever write reviews. So I dont know where this came from... “My experience was wonderful from the moment I pulled into the service area until the time my car was ready. Came in for an oil change and they checked my car over and realized I needed to change brake fluid and transmission fluid. So I was there a little longer than expected but the service was really great.”

Mathieu was excellent. He demonstrates professionalism. A great service advisor to work with. Went over the multi point inspection sheet in detail with me.

Very good customer service.David was extremely helpful.

Very good quality service. Serviced in a timely manner and good communication with customer.

Francisco and team are always up for The challenge of taking care of my car needs and sanity! From the regular maintenance to me Being worried about a noise, they always explain the issues or concerns so I understand in layman’s term. I know when I leave the dealership, my car is in better shape and my mind is at ease! You always hear about dealerships ripping off people, but you won’t find it at David McDavid Acura!It’s nice to know that even if Francisco isn’t there, his team helps out just as if he would. Truly feel like a VIP when I step into the service department.

Austin was very professional and helpful throughout the entire process. Everyone at McDavid Acura of Plano was extremely nice and made sure I was helped and had a loaner while my vehicle was serviced. Great experience.

Robert was so patient, knowledgeable and we had a fast turn around. Our car was as beautiful as the day we bought it! Very happy!!

Great service. Carl Dehls, Service Manager, was so nice. He took excellent care of me and kept me up to date on everything. Very pleasant experience.

I appreciated that I was able to make an appointment 2 days before bringing my car in for B1 service. The service was completed within the time stated by the service manager. Also, the service manager was very knowlegable and provided helpful recommendations.

Purchased a Mini Cooper S convertible from you. Looked at it Friday night and drove off in it on Saturday at noon.Paperwork was minimal and pretty quick.The sales guy was rather busy since he had so many sales going on at the same time. I guess that is a good thing since that means business is good.David

We love the experience of purchasing our pre-owned SUV with Tim Sechrest! Will definitely recommend David McDavid Acura of Plano!

The staff is always friendly and courteous. Zach did a great job keeping me updated on the repairs. The waiting area was clean and relaxing, with nice snacks and beverages.

I have always had great service at David McDavid Acura. I have been a customer since 1988 and would not take my cars anywhere else for service. They take extremely good care of their customers! I have always had a great experience there.

Everyone was great! The representative David would come and let me know what was going with my vehicle and explained what was needed. I was there for a couple of hours because there was more people than I expected.

.Been doing business with David MacDavid Plano, Texas since 1974....8 cars later- they are still handling service great as ever! Their personnel are friendly and helpful..answering any questions I might have. Always a pleasure to visit this dealership and their top rated employees!-Evelyn Berry-plano Texas

Great experience from start to finish. Moved to Texas recently and was looking for a new dealer to service my Acura. Carl was great to work with, the work they did was appropriate and the price was reasonable.

I tried multiple times to schedule a service appointment. On at least 4 occasions, no one in the service department answered the phone. It rang and rang. Finally a recorded voice tells me to try again. I gave up and tried to schedule online. This process is very frustrating it doesnt provide adequate opportunities to describe needed services i.e. State Inspection. At last I scheduled my appointment for 8:30 am on Wednesday December 18. I pulled up and no one was there to greet me (unlike a luxury competitor MB). I went inside and no one made eye contact with me, yet there was a technician about 2 feet from me who just sat there and scrolled on his phone and others at their desks. I heard one say it was a slow day. Finally, I went to the front desk (~8:40) and said I had an appointment and can someone help me. I have been a customer with David McDavid for over a decade and this has been the most disappointing visit. The focus on putting the customer first has fallen short of expectations. I got an oil change and state inspection and my confidence in having this work performed correctly leaves me to wonder. This visit was not at all what I expected.Andy Lilliston

Eva and staff are great. I wish I’d known of the Non-remote start, everything would’ve been perfect if he had remote start. Get with the program, every car you sell that has the Acura name on it should have remote start.

Great service. Was greeted promptly by very knowledgeable and friendly service advisor. Was out I one hour with all required services completed.

My wife and I liked the quality work. Even after five years since a major repair, they honored the warranty on the paint peeling on the bumper. James and Jessica were very helpful. They had a rental car ready to go on site. The customer service was excellent.

Perfect experience. Couldnt have asked for better service.

Was greeted as soon as I pulled up. Went over what had to be done. I waited for the car and was updated. Wait wasn’t to long. Service was explained.

I own a Honda, but the service at Acura is better than the Honda dealerships I’ve been to in the past. Strange I know, but it’s true!

Very, very, very satisfied! I purchased a pre-owned vehicle and two days later noticed a rattle sound on a cold start-up coming from the engine. Sotaro and Sales Mgt immediately introduced me to Brandon and Bryan in Service. Both were very responsive and positive.Net/net the repair ended up being a sizable one...…..Service completed the repair in a very timely matter and despite the sizeable repair/cost that they absorbed, left me feeling like a very valuable customer that they were very eager to make the situation right.I am in sales and know sometimes things/issues come-up after the sale and unfortunately are not always dealt with in the most professional or positive manner...….that was not the case here. First class sales and services from A - Z. Thank you!!……..I will be back and tell as many friends as I can that they should visit your dealership. Thanks again, Ward

Very nice buying experience with them. Payam made process simple and straightforward. He explained all features of the car in gray details on the top of giving us a heavy discount on MDX. I strongly recommend them to my family and friends. Thanks for an awesome deal.

Zachary was very friendly and helpful when I brought my Acura in for a service appointment. Nice waiting area and prompt service.

Generally the service is good starting from the greeting of the customer. The service took about one hour just as the service rep said. But the car wash of both outside and inside has room for improvement.

The vehicle we purchased died on us less than 24 hours from time of purchase.

Great job on getting my MDX in and out for service in a timely manner. And they offer free rides to a destination within 10 miles of the dealership- thats an awesome perk for customers while your vehicle is getting work done!

We had a wonderful experience at David Mcdavid Acura in Plano. The staff was amazing from Tameeka, Mr. Meyers, Dennis and especially James Comport. Even Giles in the business office was pleasant. We started off by inquiring info online and then went in for a test drive and the whole experience was very painless. James was very comforting when dealing with my wife who gets very anxious when dealing with cars. We definitely will be repeat customers.

Great Service. Got loaner Car for the Factory recall. Very professional and courteous service. Will go again.

I was met by Mathieu Omoregie when I pulled into the service area vehicle drop off. He’s always very professional and I enjoy working with him. He knows what I need and is willing to work with me.

My car buying experience with Tim Sechrest was professional and very pleasant.

Nathan was really helpful and took care of me well. Pleasure to work with him. Pleased with service.

I traded in my 2018 Acura RDX SUV to a 2020 model. Mark and Michael were absolutely incredible to work with! This is easily the favortie vehicle Ive ever had and the best new auto experience as well. Thank you!

David McDavid Acura in Plano is always a pleasant experience. Javier Deleon makes this as easy and seamless as possible. Great group of people from check in to check out. Thanks to everyone there.

Tony Vester, my sales guy, was absolutely GREAT. He worked hard to get me the best deal and was very knowledgeable about the RDX.

I’ve had my 2018 Acura MDX for a year and a half and the few times I have brought it in for service they have done an excellent job. Waiting area is comfortable with free snacks and drinks. I highly recommend them.

Colin the service tech made all the deference --- did not pressure me to have non essential services performed - focused on the critical repairs only.

I brought my car in on 3 separate occasions for the same problem. Each time the anticipated duration of service was incorrect. I was told I would have the car back in days instead of the weeks it required. The car came back dirty each time. Parts took weeks not days to arrive. Color match was ultimately not exact. Dissatisfied with the service, communication and end result.

I was pleased w/ the service until this morning when I discovered I had 2 flat tires due screws being in them (Tire service provider confirmed that the screws had been in the tires for several days). My expectation is that Acura Service people shouldve seen this or tested for this as part of their inspection.

Brought RDX IN TO HAVE TIRES CHECKED AND THEY DID A QUICK AND THROUGH EXAM OF THE CAR WASHED IT AND HAD ME OUT QUICKLY. VERY HAPPY

Had damage done to my car and State Farm said they were a certified location. I spoke with Robert and had to wait 5 weeks to get my car in. No problem, I wanted Honda to do the repairs. When it came time to bring my car in, Robert greeted me and worked with me on my loan car. The work was done perfectly and was done earlier than they promised me. Im happy and would recommend them to anyone. THANKS Robert

Couldnt have asked for better service.Tim Graham stay in contact with me through the entire process, giving me updates on the repairs and answering my questions and concerns.Bryan Tucker was very accommodating when our insurance rental time ran out and assisted us with a loaner.They have earned a new customer.

I recently bought a new 2020 Acura RDX at Plano David McDavid Acura. Since I am not very good at negotiation, I have to rely on Costco auto buy program in order to get a good deal. The auto program is very easy to use, and I got quick response ( within hours) from one of the authorized dealers that is Plano David Mcdavid Acura once I decided that I am interested in a new Acura. The dealership offered a very good discount for a new Acura RDX base model in one of many emails. I went to the dealership the next day. Mr Vincent Kolles was not the original appointed person to handle my business. He quick took over the matters, and was very friendly and professional in the whole process from helping me order a car with the right color combination to negotiating a price for the car that I wanted. The whole team, including Mr Kolles, was very efficient in dealing with all the details (including a trade-in) and concerns. Most of the time they honor the offer(s) given upfront. I have to say that if one wants to get a better deal, one has to do his/her homework, and good at negotiation. In my case, I feel I got a very good deal to the best of my ability and was very satisfied with the purchase. I have to wait a few days for a car that has the preferred color scheme, and finish the paper works at the delivery. Every person at the dealership is helpful, friendly and professional. In short I am very happy with my purchase of a new Acura RDX thanks to both Costco auto buy program and David McDavid Dealership.

Quick and efficient service at David McDavid Acura of Plano! Excellent customer service and incomparable vehicles make David McDavid Acura of Plano THE dealership for all your Acura needs!

My service rep was nice but their quality control needs improvement. Upon picking up my vehicle the trim pieces were not installed properly, blotches of clear coat on the exterior, interior door pieces were not installed correctly, interior was dusty, and so on. I returned my vehicle 4 times before everything was properly painted, installed and cleaned. They made good on their word and fixed everything but I was disappointed I had to catch all the issues myself and had numerous return trips to drop off the car for items that should of been caught and fixed initially.

This was a stress-free way to buy a car. Everyone, including my salesman Tim Sechrest, was attentive to my needs and made everything go smoothly.

Zack, Did everything as promised. Good job!After the software update I lost CarPlay and could not reconnect. It was then I met an older man and his son... I believe his name was James., who made short work of my CarPlay problem. Thanks to all who helped out.Mel Haag

Insurance company was great gave them ample time to complete a simple repair and paid them on time. However, the body shop called me to tell me my car was ready as Im heading in Neil calls me back to tell me not to come in and hell call me back since the car was not completed. I finally get a call back a week later and the attitude of Neil and Brian Tucker was horrible. I asked that an adjustment be made to my rental for the horrible customer service and late delivery. They are not accomadating to familys that have work schedules outside of their business hours.

From Carl Dehl to the mechanics to other service advisors to those involved with the checkout: all were professional, personal, solicitous of input, and customer oriented. The issues I brought the car in for were solved and another issue under warranty was spotted and resolved. A+ all around.

Javier - took excellent care of me and kept me in the loop with any additional things that came up that I needed for my car with a price. He made sure the service department didnt use their feet on my door panels like I ask.

I highly recommend this body shop. Grant and the team had excellent customer service, finished early and did a fantastic job with my vehicle. I hope I dont have any further issues requiring a body shop, but if I do, I will only take it to David McDavid Collision Center.

On time service even without prior appointment or reservations. Staff was cordial, knowledgeable of process and able to explain all recommendations.