Best service ups store around. Very cooperative and nice staff. 👌

Shipped a couple of returns and some personal items for a relative. There was no line and the staff was very helpful and courteous.

Avoid this Location if Possible! This location mostly has rigged the scale and are charging more compared to other UPS locations in the area. They weighed my item, it came out to 19.04 lbs (minus packaging) compared to 16.22 lbs (with all packaging) at the nearby UPS location. Also, the owner tried charging me crazy price to pack my items compared to what I was quoted by his own staff.

The new owners are absolutely wonderful! They go out of their way to help, and are always nice. I would literally drive to this location over a closer location because their customer service is that great :)

This is my favorite location because of great service! The staff is very helpful. The owner was so kind. I make sure to always go back to this store for the great experience!!I highly recommend this location!

Nice and very efficient, in and out in less than 5 min. Would definitely go here even though there is another one 2 blocks from my house that isnt worth going to

I left my wallet at the store and hadnt even realized it was missing yet. The owner drove it to my house and hand delivered it! Great customer service!!

New ownership at this shop. I love the customer service. They clientele is ready and willing to help and answer any and all questions.

If i could leave zero stars, i would. this is the worst facility to deal with and the owner of the store is completely apathetic and has no concern for customers items. he simply DOES NOT CARE. i came in to ship a fragile and heavy item, (which i was charged extra for the packaging and fragile nature of the item-which i understood) and they assured me that everything would be nicely bubble wrapped and secure and well label it fragile/this side up, etc. it arrived to the recipient completely broken and damaged, with nothing on the box indicating heavy/fragile/keep upright of anything. inside the box, there was no bubble wrap and so much empty space for the item to be knocked around and be beat up. i thankfully purchased additional insurance (but had hoped id never have to use that). i had to wait day before the owner was there to even file a claim because apparently, you cant do that with any of their other reps. finally filed a claim with the owner and showed him pictures of the damaged items. i didnt hear back from anyone so i called him 2 weeks later to ask for the status and he asks for me to send him the pictures again because he never sent it with the original claim. when i asked why he didnt, his only response was im sorry, i shouldve sent it back then but i didnt. this owner seems completely incompetent and shows a total lack of care for his customers or their belongings. i have never dealt with a more unprofessional owner of any business or franchise. IF YOU WANT YOUR PACKAGE TO ARRIVE SAFELY AND NOT HAVE TO DEAL WITH CONSTANT HEADACHES, STAY FAR AWAY FROM THIS UPS STORE! I will for sure never walk into this store again and will take my business to FedEx for all future needs.

Customer service is awful!!! Pete really doesnt care about doing his job, or satisfying customers. We mailed a package to Oregon, and it was destroyed in route. We purchased the insurance, had everything packaged nice and secure. We placed a fragile, contains glass sticker on it and they carelessly damaged the package. We received a message advising us that the package was discarded due to damage. We have reached out to the store manager several times with no results. He keeps telling us he will call, but never does. Its been 5 weeks since they have damaged our property, and not a single bit of effort has been put into resolving this. These clowns have no business being in business. Guess we will take our money to USPS.

Great customer service, friendly, rates explained clearly and staff is very helpful. Keep it up👍

Pete and his staff have always been very helpful with my business. Dropping off or emailing fliers to be printed they get done and are ready before I even get there. Friendly service Im glad I can count on.

Very helpful great customer service....I lost a package they helped me find it right away!

Reminds me of the old fashioned shady butchers who used to put their thumb on the meat scale. Tried to make a simple UPS shipment, no special wrapping or packaging just put it in a box a send it. Wanted to charge me $10+ for just the box. Same box at office supply store was $1.87. I wont be back.

Pete is the best! Love this place. Excellent customer service with a personal touch.

Very helpful, friendly, informed personal.Rates explained clearly and options given.Also very convenient for our family.

Was charged $11 to send a $20 item. I asked if there was a cheaper way to ship this 1pd. 8oc item and the young lady said no.

Worse customer service ever!!!! Disgusted... never will I ever return! Tried to rip me off by over weighing the scale with extra envelopes after he made 3 mistakes that I had to keep explaining to him what I need done, tried to blame me for his mistakes! If you’re miserable and not into your job find a new one! Don’t come to work and ruin other people’s day! I think it’s time Peter finds a new job also the lady that works there

Had a special request which they were able to oblige. Made my son very happy

So far, not overly impressed with the service. Dropped off 3 boxes recently and the staff person didnt really handle them with care - even though it was clearly stated on the boxes. Customer service needs improvement. May try other UPS stores in the area.

They have always taken care of us.have never had bad experience.

Do NOT trust this theif! He tried to say I owed for my box. I have proof I do not owe another $380. He canceled my box with out calling to tell me and returned my mail! I mark NO stars but this site makes you at least press a star.

We have been customers for over the past 6 years, and couldn’t be happier! They are all the best to work with, just like family. Thanks to all of the Plainfield UPS store.

Very fast service and friendly staff! In and out in leads than 2 minutes- great efficiency!

Went to drop off an Amazon return and they want to charge $2 for shipping label. Amazon said that they will print the label if I show the QR code.Please do not charge the customer, not everyone will do their research.

Love this store. Theyre always helpful and quick. I take all of my business here.

Great, genuine service, and they dont charge you for phony services. Very Good Owner, very polite, too.

Terrible experience. Paid for insurance on my package, had a claim due to ups abuse of my package, turned in a claim for the damage. New owner did not turn in my claim to main UPS and now will not pay my claim. New owner in October 2019 messed up and will not help. Do not use this UPS, unbelievable bad customer service.

Fast, friendly and efficient service. Customer service was exemplary and I received what I was promised in a timely manner.

They know the addresses I use, they pack what I bring in appropriately, for the distance to be traveled, offer suggestions on cost effectiveness . These people are the bomb!!!

This specific location is close and convenient. Weve never had any delivery issues, and we find the employees cordial and professional.

They actually helped me on mailing out packages doing way more than they need to!

Friendly, helpful folks. Excellent service. I go out of my way to go to this UPS store,

All of the employees are great and very helpful! They make shipping and printing easy.

Rip off!! Do NOT go to this location!!!! They charged 2.00 to print a label for a prepaid Amazon return. LOL WHAT A JOKE!! Every other UPS store charges .25c for the printing. BEWARE OF PRICE GOUGING!!!!

Peter does a great Job and has exceptional customer service

Always get great service at this location, fast a freindly staff.

Absolutely horrible place. long wait times, bad customer service. very expensive prices. Do NOT trust UPS!

Would love to rate them except they were not open and had to wait more than 20 minutes. I gave up and went to Fedex.

Always helpful and reliable. Ive always had a positive experience . Thank you UPS 👍

Amazing stafff made shipping easy and enjoyable. Even carried my boxes from the car for me.

I couldnt of been help any better. Great people and extremely helpful.

This UPS is always there when i need them and has great customer service. I printed my party invitations there and they were very helpful.

Great Service and Friendly Staff! Used to ship and as a Notary

Great customer service keep up the good work

Ive been with Peter & this UPS store for years - They are wonderful and helpful plus they are always concerned that I spend only what I need to spend to achieve what I want and nothing more - I love them all at this UPS

Efficient and very helpful when I had questions about the printing I was doing.

The staff here is always very helpful.

Great place for shipping!

Been here a few times for various shipping and printing needs. Their system had a hiccup and didnt print my order, so the employees went out of their way to make sure they got my order printed and ready to go in a short time.

Pete and his staff are efficient, courteous, friendly, & a pleasure to work with.

Always fast and polite service!

Staff member was on a personal call. (On speaker) He was rude as if I was interrupting him. The worst customer service I have ever received at this location.

Always a pleasant and professional experience!

Very quick, professional and polite!

They are always very helpful

Always fast and friendly service!

Lost my package and now cant find my confirmation nor any of my info. Suck.I wish I can put zero

Always pleasant and efficient!

Friendly and helpful!

Very friendly and efficient

Great Service!!

Arrived on time and as promised.