user
NAPA Auto Parts - Genuine Parts Company
23835 W 135th St, Plainfield, IL 60544, United States
Appearance
NAPA Auto Parts - Genuine Parts Company
Comments
Je
Review №1

Napa had a national week of recognizing their employees and this location was not allowed to celebrate like the remaining stores out in the area. All I know is Joe told his employees he wasn’t participating. What kind of person does not allow their employees to participate in a company wide initiative to thank them for their contribution to the company.

Br
Review №2

Very helpful finding the rear wiper blade that I needed. They even put it on for me!

Te
Review №3

Im very impressed with Jake he took the time to look up the part number for dodge cause you didnt carry it. Because of how helpful Jake was i will be getting all my stuff through napa. He just won me over

Pa
Review №4

Great service!

Mu
Review №5

Great customer services and filling stocks!

La
Review №6

I would like to send a big thank you to Ben for his quick thinking. Its nice to see that there are actually people behind the counter who know something about cars. I recently purchased a front ABS sensor for my truck, however the replacement part would not fit onto my truck due to a manufacturing flaw. Ben had the great idea of looking at a bearing kit that included the ABS sensor and when looking at that ABS sensor you can see that it would work on my truck. So instead of waiting 2-3 days for what would have been wasted on another sensor that wouldnt fit due to the flaw he gave me the sensor from the bearing kit and I was able to get my truck put back together.Thanks Ben

ja
Review №7

Trustful people, very helpful. You know you will get what you need.Been there 3 time buying things for warehouse. very helpful

Di
Review №8

Got all the stuff i needed to do my tune up on my car. Everyone one was helpful here.

Ja
Review №9

I called this morning to ask for parts, when I went to the store the part were in front of me! wow. The guy Doug was very professional and helpful. Thx

Ka
Review №10

Staff was super friendly and knowledgeable and even doubled checked my order to make sure I got all the right parts I needed to fix my car definitely going to be a repeat customer.

He
Review №11

This NAPA does not even come close to showing customer service. It doesnt matter if they moved. Steve shows the worst customer service ever. He stands outside to smoke cigarettes while I was inside looking around. He doesnt even come in to help me out. Go to another parts store if youre looking for good customer service. This NAPA is flat out awful and the corporation should be ashamed of themselves for allowing poor customer service to happen.

Sn
Review №12

Great location but beware of the red light camera at the intersection...

Mi
Review №13

Excellent customer service! Went to buy a battery for my keyfob, and the man changed it for me...awesome!!

La
Review №14

It was great they had all the parts i needed at a fair price.

Ro
Review №15

Staff is excellant. Great communication and speedy professional repairs.

Bo
Review №16

Great store, Doug really knows his business. Always helpful.

Da
Review №17

Make sure to check rebuilt/refurbished parts. Quality control from these manufacturers are subpar. Went thru 4 calipers and 3 locations to have them all offer me the same branded caliper.

La
Review №18

Great service and selection! Staff is awesome!

Mo
Review №19

Excellent service, went there with a problem 15 min before closing the guy helped me out and gave right suggestions to solve the problem

Da
Review №20

Staff helped get the parts I needed, and didnt try to upsell me for items I didnt need such as brake fluid and dielectric grease.

An
Review №21

Great help

Br
Review №22

Napa always staffs their stores with people who know their way around a car. I respect that.

Ma
Review №23

Excellent people and excellent service with good quality parts. .

Mi
Review №24

Wow!!! What a beautiful store and excellent service. NAPA Know How!!!

st
Review №25

Great customer service

Ma
Review №26

People work there are dumber than rocks

Jo
Review №27

Small store but they have many parts in stock.

Ed
Review №28

Napa is always the first place to check.

Jo
Review №29

Very knowledgeable manager

Ti
Review №30

My go to parts store

Ka
Review №31

Always has what I need or they get it that day

ak
Review №32

Friendly employees.

Al
Review №33

Excellent

Information
16 Photos
33 Comments
4.6 Rating
  • Address:23835 W 135th St, Plainfield, IL 60544, United States
  • Site:https://napaonline.com/stores/il/plainfield/23835-w-135th-st?cid=pl_yext_gpc_GenuinePartsCompany_27879
  • Phone:+1 815-436-3475
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–5PM
  • Tuesday:7:30AM–7PM
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–7PM
  • Saturday:7:30AM–7PM
  • Sunday:7:30AM–6PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations