When I came into the store looking for a updated laptop, I experience the best customer service ever. Not only did I get the help that I seek but I was helped by a knowledgeable employee Brady. He was kind and enthusiastic. He knew exactly what I was talking about and gave me different options to choose from. He also had a great sense of humor and his customer service skills were great! He gave me a great deal of reassurance that I made a good decision with my purchase. So far so good! If I could give 10 stars for that alone I would!

Brady made my shopping experience quick and efficient. He was able to answer all my questions and inquiries about the products I was looking for. Not only did he display great professionalism, his knowledge base left me feel confident with my purchase. I strongly recommend asking for Brady when you enter the store. He is a great worker and if I find the need to purchase another product I know who to ask.

I’m very pleased with the service I received at this location from one of your employees by the name of Brady. I’m not a big fan of shopping for appliances at all. Brady made the whole experience very smooth. He was very knowledgeable about the washer and dryer I wanted. He also told me about 2 other sets that wasn’t on my radar, which one I actually really loved. Although I didn’t purchase that day. My husband and I are coming back on the 26 to purchase with Brady. We just moved into our forever home and we’re furnishings the whole house new. Brady will see a ton more of us. He definitely goes above and beyond.

I had such a great experience when i went here. I was greeted by an associate named Brady and he was so helpful from when i walked in up until i left. I explained to him what i wanted and he knew exactly what to do to help. I ask lots of questions and he was able to answer all of them lol without getting annoyed. He was patient in understanding i didn’t really have a clue as to what i wanted but he made sure he did his best to find what i wanted and that i would be pleased. I refer all my friends here now! Great experience!!!!

Bought several appliances online & all but one was delivered. I tried reaching people in various PC Richards Departments for a week and a half until I had the good fortune of speaking to Carolyn at this store. She made a few calls, called me back and got a delivery scheduled for the missing item. She was so helpful, knowledgeable and was able to quickly get me what I needed. Cant thank her or recommend her highly enough!!

This is one of the better P.C. Richard & Son that I have been to. The sales associates there are very helpful but Brady went above and beyond to help me find items for my new home. Good customer service is hard to to come by these days but he really took his time and listened! Thanks and Ill definitely be back!

Went into P.C. Richard & Son and was greeted by such a FRIENDLY staff! Chris was the gentleman who helped me pick out an air conditioner. He explained the difference between what they had and it was very easy to make my decision at that point. Thank you Chris for making my shopping experience at P.C.Richard & Son a pleasant one. Very nice people to do business with from all the staff who greeted me when I walked in, Chris the salesman who helped me and even the gentleman who brought the air conditioner out to my car. THANK YOU!!!

I am a co-owner I have a family real estate company with numerous properties and we depend on Caroline of PC Richards for all of our appliances needs. She is trustworthy, reliable and goes beyond to guide us to the most suitable products for our properties. And always at the best price! It is overwhelming and confusing for both us the owners and the general contractor to decipher which appliance to purchase. However with Caroline on our team we know that we are getting the best and most suitable product at the best price!

P.C Richards in Watchung is Amazing! I’ve never had a bad experience and that is due to Chris always going above and beyond. Not only is he professional and patient - he also has a customer first attitude and goes the extra mile to ensure customer satisfaction. Thanks for always being super helpful, knowledgeable, and friendly - you’ve made a life time customer out of me!

I am very pleased with my television purchases from this store, and the prices were the most competitive in comparison to other retailers. The salesman Omar was very helpful and was able to quickly resolve an issue at the warehouse. I would highly recommend this location.

Brady Mitchell was a great help! Very knowledgeable and friendly. I ask a question about product that wasnt t in his area and he assisted me and directed me so someone else. Its hard to find good help these days. I appreciate his service and attentiveness.

I have to say special things to the young man Brady in helping me make my purchase. He was very knowledgeable and knew just what I needed. He is a phenomenal employee. Great customer service.

Ive been shopping for a black refrigerator for my new apartment and your representative Brady was amazing !! He helped me find the right brand and at the right price. A million thanks to him as he was friendly and knowledgeable. I hope to meet Brady here for my washer and dryer as well. Brady if you are reading this thank you. PC Richard and Son, please acknowledge his amazing work 😀

This store is Awesome. I had an issue and Wayne took very good care of it. He was professional, courteous and understanding. All my questions were answered. I would recommend this store to anyone. Thanks again Wayne, your the man. 😎

This location happens to be our favorite location. Lot of appliances for us to choose from and Chris is amazing, always welcoming and extremely helpful. He ask questions to makes sure that we are satisfied with our product choice. Never disappointed when we leave this location. Thank you for all of your help Chris and PC Richards

Visited this location the other day. Brady was so helpful. I wasn’t certain on the product choice I needed to make, but he gave me full attention while also clarifying any questions I had. People like that are so hard to find in sales now a days. Such an excellent and patient person.

I have been shopping at PC Richards for almost 8 years and Chris has been the best associate Ive encountered. He is professional at all times, well knowledgeable about the merchandise and ensures each experience is personable. I have purchased numerous appliances ranging from kitchen appliances to over 6 televisions. It is a pleasure to work with him and he is an asset to the company.

I want to shoutout Brady for helping me & my sister. I visited this location to buy a new computer for my sister going to college. Brady immediately offered help & was super attentive to our needs. He asked questions about my sisters major, her interests and inquired about her usage to make recommendations. I like that he wasn’t pushy and it didn’t feel like he was trying to make a sale for numbers. He was personable and made conversation on top of being extremely knowledgeable about products and trends. My sister was satisfied with what she chose and I appreciate him for the service he showed us.

I came here last week to purchase a washer machine & ended up leaving with a flat screen TV, washer machine/ dryer set & a reclining chair. Chris was so helpful & sold us the best appliances available. I will definitely be returning to make more purchases with Chris. 10/10 experience

Caroline helped me pick out a beautiful new LG Washer and Dryer set. She was a great sounding board re size and features. Also thank you so much for the pedastal recommendation. My 6 8 husband and 62 self definitely appreciate it.

My mom and I walked in to purchase a refrigerator and television, we were warmly welcomed by the manager Ms. Sharon. Her and her employers took their time out to help us understand what we were getting ourselves into. Very respectful and patient people . I totally recommend them for any electronics, appliance, etc

My time here at PC Richard and Son was fast and helpful thanks to Chris. He help me find what I needed and recommended things that went well with the item I purchased. Definitely will be purchasing goods from here again.

I have always been pleased with this store location MAINLY because of Mr. Christopher Whyte’s professionalism and ability to get to the bottom of any situation quickly which always exceeds my expectation.You can be sure that I will continue to do business with this store location for years to come because of the excellent customer service I always receive.Christopher you are to be COMMENDED for a job well done!

Brady is an excellent worker. When visiting this location he had no problem helping me out even though I was very indecisive he took his time with me and was very knowledgeable. His customer service skills were outstanding. I’ve had a horrible experience at a previous location but Brady made me very comfortable with wanting to come back to the Watchung location for my next shopping experience.Thank you so much for taking the time out to make sure my family needs were fulfilled.

It was an easy end to end buying experience. Right from best price to final professional installation with updates and follow ups from time time. Thank you a true professional yet friendly customer experience!!

I can not tell how happy I am with my whole purchasing experience with Caroline. Needed a fridge. So many models . I had no idea what I wanted and Caroline took the time to work with me and explain so many pros and cons of most of the models. (What patience) In the end i am thrilled with my purchase. Delivery was seamless. And next I’ll reach out to her specifically my my new washer and dryer!!

I have had other experiences at PC Richard and Som but this one was the best. The worker Brady made we want to come back and recommend others to shop there as well. He was very professional, helpful and very knowledgeable of all products. Thank you again Brady :).

My fridge died. Made the excellent decision call PC Richard and was connected with Caroline. She was able to listen to my needs and my budge and found me 3 options to choose from that were in stock. SHe went above and beyond to ensure I would get delivery in 3 days!!!!

Brady was extremely helpful and knowledgeable. He really made the experience and buying of any appliance super quick and easy. He is the reason I bought anything. If you are looking for an extremely polite worker who knows what he is talking about Brady is the man!! Thank you again!

This store is very carefree and has no since of accountability for the inconvenience they causesI ordered a refrigerator back in October of 2020 Im still without a refrigerator its now February 2021. I have purchased a total of three different refrigerator the first on of cures was on back order the second was to big to fit in my house so they measured told P.C. Richard the measurements. I received a phone call from P.C. Richard told my they had the measurements for me to come in and pick out refrigerator threeI go they showed me a refrigerator they said would fit in my house I said ok purchased it in formed them I live on the third floor and that the delivery guy was very annoyed one he got to my house a saw that I lived on the third floor of an house. rep said it would b ok not to worry so I set up a delivery day for Feb. 24th. Today is now yes 24th the delivery guys come walk up to my apartment and say it wont fit in. I say thats not true you guys measured this is what P.C. Richard said I needed. the guy said it wont fit goes back outside to the truck across the street and would not bring it up. I called P.C. Richard they put me on a long hold. delivery guys drive away. i hang up call P.C Richards again and ask for a refund. They tell me I have to come back to Watchung store. I go ask to speak to a manger spoke with a guy named Kenny said he was the store manger but could not explain to me why this the third refrigerator that they measured for still wont fit he looks me in my eyes and says he does not know. I am a minimum wage worker I have been buying fast food since November 2020 Im spending every little cent I have to buy fast food all because P.C Richards does not care about the inconvenience they have caused me just as long a they got there money. I WILL NEVER BUY ANOTHER THING FROM THIS COMPANY EVERYAGAIN. YOU SHOULD NOT AS WELL

I had a really great experience! When you go here ask for Brady! Hes very knowledgeable, polite, and PATIENT!!!! He will go above and beyond for your needs and I couldnt ask for anyone better to help! Thanks Brady youre the best!

Whenever I come in Brady is always willing and eager to help. You can tell he’s passionate about his job and knows what he’s doing. Excellent customer service all across the board!

My shopping experience was top notch my associate Brady was fluent and responsive to all my questions and needs, and ultimately helped me with my decision making and helping me purchase multiple items. Thank you for a worry free and easy environment.

Chris was amazing! Helped me with finding my TV and laptops for my daughter going to college. He great! Thanks so much

Brady was awesome, i would totally recommend pc Richards to all my family and friends. His customer service was impeccable, i let him know my budget and he accommodated me. Trust me it is hard for me to figure out how to write a review but i had to assure you all that your staff is pleasant and patient thank you again.

Chris is a great salesman! Last week I bought a refrigerator with no problems. Definitely going to come back if needed.

Caroline at the watching NJ store in the watchung square mall was very helpful.I had gone in to look at washing machines and wall air conditioners.She spent a lot of time explaining the different features of the washing machines.and even though i didnt buy anything i was so impressed with her knowledge that i came back the next day and bought a window air conditioner for the upstairs of my house to suplement the central air downstairs. Caroline even made sure it got loaded safely in my car as she explained it was company policy to be sure the customer didnt injure themselves.Caroline was so helpful that i would shop at this store again.

Great experience! Chris was extremely helpful and knowledgeable when assisting me with my household shopping needs for my renovation. Excellent job Chris! Thank you

Always love shopping at PC Richards. This time I was lucky enough to meet Caroline. Highly suggest asking for her if you stop in.

An endlessly helpful lady named Caroline was my lifeline on a complicated purchase for this 85yr-old. Patient, understandingly empathetic & knowledgeable. I should be so lucky every time I make a purchase. Thank you!

Brady was absolutely helpful and provided the best customer service he really made sure I found everything that I needed and that I was getting the best deal possible and made me feel comfortable and satisfied with my purchase here. I highly recommend shopping at this location for the best customer service experience!

The one Employee name Brady was and excellent employee. Provided great service and customer care. Keep up the great job and thank you for caring for ya customers

Good service! As a service member I have to deal with moving around a lot and selling and buying furniture constantly. This company has definitely helped me out with all my needs. Alexis was super helpful and has made my purchasing process easy. I wanted to give him a shout out for his outstanding customer service! Definitely recommend this location to everyone. Keep up the good work and once again, thank you!

A couple weeks ago my wife and I went to PC Richards in Watchung to purchase a refrigerator. The salesman Chris was EXTREMELY helpful and he made it an overall amazing shopping experience. Although we were indecisive, he was extremely patient with us and was able to provide us with a fridge that fit all of our specifications. He even gave us a call a week later after it was installed in our home to make sure we were happy with our selection. Because of Chris, we will be shopping at PC Richards in Watchung for all of our electronic appliances. Hands down hes one of the best Salesman Ive come across.

My visit here was great thanks to Brady!! He was very pleasant and took his time helping me out. He showed me all the items I needed and told me what I had to do to get my job done. Thank you again Brady!!

Every single guy was help and friendly and awesome.They had great prices and stayed later after closing to ensure that we had everything that we needed. Michel and his manager were extremely patience

My time spent in this store was great!!! Especially with the help from Brady! Assisted with everything from my time there til the time I left!! Excellent Worker!! Store is also had everything I needed as well!! Just a great experience overall!!!

Tom Forkin was such a joy to work with. We were renovating our kitchen which meant time to upgrade the old appliances to new. I was very particular with what I wanted, needed counter depth fridge (where some sales reps didnt know what this was) and searched everywhere. He took the time to understand what we wanted and helped us with our package. PC Richards is the only choice for me when it comes to any appliances for my house. Go see Tom, you wont regret it. So easy to talk to and work with.

Chris Whyte is the best sales man there is he is very detail and always willing to help. He goes above and beyond to help his customers. I’ve referred plenty friends and family to him simply because he is the best.

Brady helped me get an ipad today! Great service!!

John Slaughter was so helpful in getting my wife and I what we were looking for. He is a great salesman and he really cares about his customers needs.

I had a wonderful experience going to the department store. All the employees were extremely nice & had excellent customer service. I definitely recommend going there.

Great experience when visiting. Chris was there to help with any questions we had to assist with our decision. He definitely knows his store.

I recently purchased a TV and air conditioner and the whole process was smooth, thanks to the sale rep Kenny! He guided us to choose the best items that fit our needs. Thanks Kenny for all of your help!

We recently upgraded some of our appliances and decided to go with PC Richard. We worked with Tom Forkin and we had a great experience. Our dryer ended up being defective but they had a replacement delivered to us in days. I would highly recommend PC Richard and will definitely continue to use them when we have more upgrades.

I definitely recommend this location to everyone. Dan the store manager went above and beyond and resolved my issue with a quick turnaround. My refrigerator was delivered on a Wednesday when delivered and dropped off it had a dent and I called this location and Dan quickly said don’t worry your new refrigerator will be delivered the following week. Now that is customer service. Dan I will be there next week to buy my husband his grill. Thank you Dan for your wonderful customer service.

A worker named Brady helped me out. He was so friendly and patient. Brady made sure I left with what I was looking for despite all of questions I had, excellent worker & customer service. Thanks Brady!

I give this store 5 starts because of the experience I had with the sales associate Brady. Answered all my questions and even though this location did not have what I was looking for he went above and beyond to help me find it. Thanks Brady for a great experience

Thank you so much Chris! You were great! Helped me find the perfect fridge! 😊

Went in there the other day a little confused about what I wanted for my living room. But thanks to Brady for his expert ideas and all his help. Look for him when you shopping at this location he is very professional and you won’t leave unsatisfied. Thanks a lot Brady!!!!

Carolyn was delightful and made shopping for a dishwasher fun, efficiency, and cost-saving. Great experience and great representative for PCR & sons. Thank you!!

Just recently purchased a brand new TV with customer service rep Brady. He made everything about purchase easy and smooth. Great customer service and very knowledgeable on products.

Brady is an exceptional worker. He was extremely polite and helpful. What great customer service!

I was looking to buy a new air conditioner for my home as my 20 year old unit decided it had enough and was ready to retire. I went on-line to make a purchase with the unit measurements needed and then what plug-type was required. I initially ordered a unit but then decided to use the Chat on the site for assistance.It was to my good fortune that the sales expert that responded to my Chat inquiry was Caroline as she took all my info and then informed me that the unit I purchased was not going to fit in my wall and not in my plug type. She then scoured all inventory to find a unit that would meet all of my requirements. Now this didnt just take days, it took a little over a week of her calling the warehouse and the vendors to finally obtain for me a brand new unit that would meet all of my requirements and be delivered before the end of this month.Caroline was extremely compassionate in my plight of finding the right air conditioner and she did. Diligent, trustworthy, and caring as she showed me the customer so much respect and patience that for all my future PC Richards purchases, Im going to utilize Carolina as my go to sales expert for them.

I had a very pleasant experience at this location. The customer service was impeccable. I would high recommend seeing a Sales Associate by the name of Brady. He helped me make a great purchase & really went above and beyond and answered all my questions and concerns.

Hello I have been here many of times and each and every time the service gets better but this was the best I had the pleasure of meeting with this handsome young man Brady he was very understanding helpful and very professional he helped me every step of the way and what I purchased was the best I would like to say to this young handsome man thank you thank you so much ⭐️ ⭐️ ⭐️⭐️⭐️⭐️

Went into PC Richards had a great experience with Chris W. he helped me pick out a great tv that now looks great in my family room! Thanks so much Chris!

Caroline was very helpful and very knowledgeable about the products I inquired with her about. When you come to the Watchung store please ask for Caroline. She is very pleasant to work with. Thank you Caroline.

Braulio was such a helpful employee. He helped me pick out a tv for my son because it needed an update. I didn’t know the different kinds of TVs and he was able to explain them to me so easily. Best store for your electronics needs!

The most patient salesman award goes to Caroline. Very happy with my experience and mattress

As a person in the customer service industry, I value good customer service. I went into the store searching for a Fathers Day gift and Tristan G. was super helpful. He was attentive, answered all of my questions, and helped me to find a great gift! Will def be back.

Upon entering the store, right away I was approached by Omar who was so polite & personable. He gave me all the information I needed to know about my purchase. In fact while tending to me there were customers walking up to him asking for him personally. Also he was able to arrange my delivery time in a shorter time as I needed it right away which I so appreciated. For future customers shopping at this location I recommend asking for Omar, he’s the best.

I visited this location for the first time ever and my experience was simply AMAZING. The staff was well mannered and so polite! Brady, which is who assisted me went above and beyond to help me find exactly what I was looking for. I’m a little difficult when shopping for household items because I like what I like but he didn’t mind at all. Took his time to help me and even offered a few suggestions that I will definitely be using. Thank you Pc Richards and thank you Brady! I will definitely be back in the near future!!

I had a great experience shopping at P.C. Richard & son watchung location thanks to Brady. He’s an intelligent guy and great worker thanks for the help

I recently visited one of the locations in new Jersey and was assisted by a employee named Brady. His customer service was the best I have ever experienced needless to say I will be visiting your store location in the future! Thanks again

Great and quick Service! Went to look for some accessories and found what I wanted. Very helpful staff!

It’s a great storeCaroline is very knowledgeable I trust her advice for all my purchases. She’s so very helpful, just go see Caroline 😀

I’ve been shopping at PC Richards for over 10+ years for all my tv and appliance needs. I only deal with Christopher White at Watchung, NJ branch. He is the best at making sure you know what your buying and getting you the best price. I highly recommend asking for him and makes sure you tell him I sent you 😉

Great shopping experience, the washer was delivered and installed without any issue. Micheal is helpful with all the questions I had, great customer service!

Came in to purchase appliances to upgrade my kitchen and Brady was a great help in ensuring I had the best for my home. He answered every question I asked and made this purchase a smooth one!!

I went to the store the other day and had great customer service and this guy named Chris was really helpful. Thank you so much for all the help

Brady has the best customer service ! I needed help with finding a projector . I had so many questions . He was knowledgeable, patient & kind . Its so important to have good customer service skills ! He made my week .

Buying appliances and kitchen supplies is not my favorite pass-time but Carolyn made it quick and easy. Great saleslady!!!

Excellent work Chris your the best! thanks for all the help last week

I had a wonderful shopping experience here Christoper Whyte made sure i got all the items i needed very quickly with no issues.

Thanks for helping me find everything that I need Chris I will always come to PC Richard for all of my household needs youre very pleasant with a great attitude

Chris Whyte has the most personal customer service skills I have seen in years. He works with you to the beginning to the very end of your purchases.

Representative Brady was excellent when it came to helping me with my needs and questions. His knowledge was extensive and recommendations were great.

Brady takes his job very seriously. He treats every customer with the utmost respect and does whatever is necessary to ensure their happiness. Thank you again!!

Omar is the man to see for all your electronics and appliances. Hes extremely knowledgeable and honest. Ask for Omar

Brady is an excellent worker, he provided excellent customer service and appears to take a lot pride in his job. Definitely will be back to this location.

I went in search of different options for a speaker. Alex was very helpful throughout the whole way and very informative on what would fit best for me based on my needs. Definitely recommend anyone to come here.

Brady helped me find a really good air fryer.The customer service was amazing.

Great customer service help, clean, employees are very helpful and know the products. Wayne Brown is amazing. He has been with this store for years and is very knowledgeable of the appliances in the store.

Brady sold me a tv and I couldn’t be happier. The quality is as promised and the price was perfect. Definitely will be coming back for rest of my purchase.

Brady Bucks Is a professional at what he do Every time I came there Did a good job And told me whats the best thing I should buy for my house And I appreciate him a lot Now my home is really looking like a home thanks to Brady Bucks Keep up the good work💪💪

I am a honest person especially when it comes down to having great respectful service. I recommend this location to anyone who wants to buy essentials for their home, from speakers, Tv, sofa, electronics Refrigerators, etc... At the front desk I spoke with this gentleman name Alexis, he has answered my questions that i had a concern about and filled up my mind with all the pros and cons about the products which helped so much in making my decision. Great service by far!! Thank you Alexis!

I recommend this location. I have made a few purchases from this location and each time it was pleasurable experience. Alexis Cabrera was great. He helped me set up my deliveries and made everything easy. Definitely recommend this location.

Freddy’s great. I went in and came out very satisfied. Thank you.

I absolutely love P.C. Richard & Son customer service. One employee in particular, Brady Mitchell, is a very excellent worker and I left P.C. Richard & Son completely satisfied.