I must say, that every time I go to Home Depot. It is a new experience for me. It seems I always go for different things. I am always pleased with the quality of service that I get when I go. Guess what if they dont have it in the store, they will order it for you. 😀 . They are Awesome!! . I will never stop shopping there . Because they are always willing to go to the extra Mile to hell you. Io e our local Home Depot 😊..Thank you everyone. Betty from Placerville, California.

Bought a fridge from HD... Paid for extra warranty. Took 2 weeks for delivery to get a refrigerator that would not get down to temperature. All of our food was destroyed.Home Depot would not offer a loaner, they had no replacement, and the soonest we could get a repair person out would be over a week. It would take a month and a half for us to get a replacement... Managers only option was for us to come in and buy another refrigerator, then return it when our BRAND NEW ONE was fixed.Zero customer service... all they would say is sorry... youll have to wait. USELESS!

I have yet to have a bad experience at this location. Place is well organized and most of the staff are friendly. My only complaint is having to wait (sometimes extremely long) for someone to unlock certain things. Also, another very inconvenient thing is that most workers arent very knowledgeable..

Worst Home Depot Store. Stuff lying in aisle ways waiting to fall on unsuspecting customers while employees wander aimlessly around. Don’t bother to complain to manager on duty as you will just get a condescending attitude.

Me and my dog love coming here for this and that.. everybodies usually very helpful EXCEPT for Grumpy Pants Gary as I now call him.. gray haired, balding gentlemen.. whos always in a bad mood, hes been frustrated with me and since I come here a lot and i have seen him interact with other customers the same way. Other than that, decent store.

I love this location. They are clean, have great instocks and garden dept is well taken care of. Lots of good serviceWe were on our way out with 4 large plywood pieces. I saw a young man who was pulling in 2 large carts like we were using. I was not looking forward to helping my husband lift these heavy plywood into our truck. All of a sudden the same young man I saw was right at the back of our truck helping my husband! He saw us coming out the door and knew it was going to hard for me. You dont see this often enough and I appreciate that kind of service. I asked him his name so I could do a review. Hopefully his boss gives him some recognition. Thank you.Aleks!Oh and he walked away and grabbed 2 more of those large carts

Bought our new 5 burner gas stove with center griddle today at an excellent price. Too bad delivery isnt until next week since Kamps Propane is coming out this week to set up the propane service. Feel bad they will have to come back to hook up to the stove. You cant just purchase appliances and take home that same day since they have to be ordered and we couldve came back with the truck if they had it in stock. Also, found the French door, 3 drawer refrigerator we want to match the gas stove so happy about that too 😁

Ran in for a single item yesterday.Also had to use the restroom.Restroom was clean, thought I think the paper towel dispenser was broken as the roll was on top of it, not in it.After collecting my item I rolled it up front and a staff member assisted me in finding an open check stand.Overall a positive experiences.

Good solid experience. VERY helpful employees

This was the worst experience Ive ever had in home depot! I was in this store for 2 HOURS trying to find TURTLE WAX! I asked so many different employees and every single one of them sent me in a different direction as the last. I finally gave up and was on the hunt for bird seeds and yet again numerous employees sent me on a wild goose chase. I got lawn seeds. I was send to gardening. I was send back towards lawn seeds... I finally lost my patience and found them. Then had to go back to turtle wax and once again was sent up and down cleaning aisles, automotive, I even ended up in septic system repair at one point. So needless to say a store training of WHERE STUFF IS LOCATED IS DESPERATELY NEEDED!!!!!!

Everyone was so helpful today in placerville store

Very unique Home Depot. The exterior matches the homes in the area with the rock columns. Since this location is out in the country it sells water tanks and animal fencing. The employees were helpful and knowledgeable on item locations. I will visit this location again when Im in the area.

Quality plants and a good array of pots for plants.

This is a love hate relationship. Im at Home Depot at least several times a week and have learned the names of most of the regular carry out staff and checkers. Even so its challenging to find help, as half the staff dont know the answer or you have to walk half the store and/or hover in front of the break room trying to find help, let alone load heavy stuff yourself if you dont go early in the day. Otherwise some days its like most of the staff forgot to take their bi-polar medication because theyre rude and snap at you. I will say that I did notice that some new staff had some slight disabilities or were in wheelchairs, which really impressed me that Home Depot was hiring capable people that might have been overlooked elsewhere because of their disabilities. I wish that the Placerville store was bigger and had more items like in Folsom, but its enough to get by.

Me and my husband went to home Depot and got some wood and the old man in the wood section was very rude along with this younger kid he was rude cuz we made a comment on how high the wood was he replied with your eyes dont deceive you with an attitude. They need a lot better customer service and more carts . As youre still talking to them they will ask answer other peoples questions instead of responding to you.

It home depot, what do you expect but laziness and apathy. I wish lowes was closer.

A excellent place to separate you form your money.

Helpful people until they put your stuff back

Spent a bunch there today at my favorite store!

Good selection, in and out easy

Sometimes its hard to find someone to help you out. Other than that they make it easy to find it on your own. Plus the prices are always great. I recommend this Home depot

Looked it up on the app then went to store to purchase. Seamless.

The staff at the Placerville home depot are always helpful. Parking get interesting sometimes at this store, but no complaints otherwise.

This Home Depot is always well-stocked, clean, and friendly. They have always had what I needed, and when I don’t know what I need, I can find knowledgeable employee most of the time that can help me figure out my problem.

Staff was very helpful and polite

Im prior service military... didnt take disability. My body is super sore finding parking is always a painful challenge....until. Thank you Home Depot.

Very helpful in the paint department

Always well stocked and helpful.

Ordered my items online. Got a text when they were ready for me to pick up. When I got there it was quick in and out

Great service. There were several staff to help not only myself but plenty of other people too which makes everyones day a happier day. Everything we needed was in stock.

Toys for men! This place is always great around the holidays! Power tools on sale and everything you need for those holiday season projects. The customer service at this store has much improved over the last few years.

Wonderful help. Tonight Rory and Jewel were awesome!??

I have just returned from my local Home Depot here in placerville, and wanted to pass along a sincere thank you to the folks in lumber and especially Karen the cashier who was the very nicest person I have ever had the privilege of doing business with. A true professional in the industry. Having worked in customer service for a long time... I recognize great talent. Karen is a top notch employee, and deserves to be appreciated.Thank you for making my day special.SincerelyRobert M

Great service, excellent product..Well organized..The plants in the garden section are soo healthy looking too..

One of the best Home Depots I have ever been! Absolutely amazing staff! Always with a smile and they make sure that you are helped all the way! They will even walk you to the isle and make sure that you are completely satisfied! Thank you Placerville Home Depot for sweeting up my heart with honey that great customer service and great people exist! Thank you so much and I definitely recommend this Home Depot to everyone! All other Home Depots need training from this Home Depot! Thank you so much staff! God bless!

This store is always out of stock.Wanted to finish our fence but could not find any fencing material that matched. This store is a big disappointment all the time.

I love my local Placerville Home Depot. The employees are always helpful and kind.

If you live on a small private road in El Dorado County, Home Depot cannot deliver a small load of lumber. The lumber was placed on a 38’ semi. Fortunately, before leaving the store, the driver called me and realized he could not maneuver the required turns. We rented a U-Haul for the next day, and went to the Placerville Store to pick up the $2,000 lumber order. Home Depot Staff loaded the lumber into the U-Haul, and then the (currently) 8 calls to request a refund of the $79 delivery charge had begun. The explanation is “Home Depot has issued you a refund, please wait 5 days to post to your credit card”. The credit never arrives. If you place a lumber order, please compare your “Original Receipt” with Home Depot’s “Online Receipt”. While the $79 delivery charge was removed, additional CA Lumber Fees of $103.06 were added and Sales Tax was over calculated. Don’t have Home Depot deliver, it’s just not worth the hassle.

One of my favorite places to go, love this place.

We got alot of help everyone is nice

Just what youd expect, which is good

Bought my husband the Traeger pro series 22 smoker for Fathers Day. He loves it ! The customer service there is amazing ! Especially Emily in appliances!

Was in paints then carpeting and they were to busy I guess ... I never got waited on or even asked if I needed help I asked 1 question in paint dept .then I looked at carpeting was waiting while they talked to another customer then they were gone so I left the store

Great customer service. Young man helped me get a ladder down & then carried it to the register for me. Super nice

Unless you are on foot or bike just drive down to Folsom. No Home Depot is great, but this one...

Fully stocked, beautiful garden section, pretty fast check out.

Who doesnt love home depot ??? In our Neck of the Woods, its your best bet for hardware and building supplies. The only thing that bugs me is that they are really pushing the SELF CHECK-OUT... IM JUST OLD SCHOOL WHEN IT COMES TO CUSTOMER SERVICE.SO I EXPECT TO HAVE A CHECKER AT THE CASH REGISTER.

Clean and well organized!

Sometimes they have everything, sometimes they have nothing??

My favorite store. I always find what I need. Very helpful staff.

Great employees, offered assistance & responded quickly to help load our new splitter. Our newest favorite Home Depot.

I have to do work out here sometimes, and let me tell you, if Im in need of anything, I go here. Staff is top notch, knowledgeable, and just outright nice. Love the environment.

Awesome prices helpful staff !

Not much to say, you get in and get out with what you need, some prices are rip off and some are reasonable, sometimes you find what you need and sometimes youre baffled that they dont carry what we consider as common need. We almost always to self check out so cant really rate the moral of the caliber of people hired. Sometimes theres a friendly helper on the floor and sometimes theres too busy of a worker on the floor to even see your presence, its always a hit and miss experience. Remember, you may find a great price on one item you come in for but theyll charge a ridiculous price on the second item that relates to the first, so do your homework and be informed and then you can be as professional or as unprofessional as they can be.

Love working here, great associates and great atmosphere!

Went there to buy a refrigerator the sales girl in there was the rudes salesperson acted like we were wasting her time wanted to know how much money we had acted like she had better things to do.Well had plenty of cash to buy what ever i wanted she list home depot the sale and my business

To say that I’m done with Home Depot’s customer service would be an understatement. Time and time again they consistently underdeliver, or in this instance say outlandish things to justify the lack of ability to deliver on a product or service. The only time I’ve ever gotten good service is when I personally knew an associate who helped me. I’ve even had employees directly tell me not to buy something. The last straw was being told after seeing something in stock on their website available for pickup was that “They’ve never had it in stock” and then “Those inventory numbers aren’t accurate.... People steal things all the time”. An assistant manager did get me what I went in for initially, but not after proving that their apathy toward customer service is rampant, and unacceptably still present.

Pro desk was great. Then went back and dealt with a couple other employees to find they were great as well. This is the best home depot staff Ive seen.

Employees a little cranky. Come on community bring in your cheery faces and cheer them up. They have been open the entire time!

STORE MANAGER IS NOT QUALIFIED TO MANAGE THIS LOCATION BY LEAPS AND BOUNDS. Civil conversation and this wasnt a heated moment, he just was unwilling to do a return with my receipt in hand for 120 dollars for a Milwaukee vacuum that was right out of the box. No scratches no use NO reason to deny my return. His reasonings, he didnt have enough cash to do my return. This is unacceptable. I believe he is lieing to me due to the fact that its at the end of the day when the store is full of cash. They dropped it already in the vault? Please they dont leave the store with no money in the register and even if they did there was several customers paying cash and the bottom line is this manager (excuse me I forgot to ask his name but I will be and Ill fix this reply and add it) was not doing his job. Point blank. Policy says the store does returns and hes refusing. No cash is a excuse. Home Depot any location does thousands of dollars a day in sales and if he wanted to he would have and could have done a whopping 120 dollar return new item receipt in hand and packaging and instructions you name it. He mentioned his supervisor was on vacation and If the manager cant keep customers happy and cant handle issues that the customers have when the supervisor is on vacation then a new manager is necessarry and Im going to review you and I hope that anyone who reads this chooses to spend your money else where unless this manager and store gets their act right. Last but not least he was what looked like influenced by his cashier who said she didnt have enough cash. Called the manager and manager said the same problem. $120.00. go get the cash then mr.incompetent manager (name unknown my apologies). I would hate to think the decisions this guy makes with more stressful situations. And is he the manager and managing this store or is his cashier making the calls. Hours are from opening to 8 on Sunday. This location should be fully operational untill then. If its not then wake up make your bed put on your shoes, tie them tight and make it fully operational sir. Manage this location so that it is. Especially when your super is away. Ill be notifying coperate and the supervisor when hes back. Ill also be applying for manager position and if I become the new manager, this store will be customer friendly, ran so that customers are satisfied all while maintaining daily floor operations and all other manager duties. If the return is valid then you bet you will be getting your 120 dollar return. This is America. This is a fail for home Depot. They should Rename this location incompetent manager Depot. We got em in stock and ready to fail Elementary customer service. FAIL. GET IT RIGHT OR MOVE ALONG MR UNKNOWN incompetent manager sir. Thank you. Small issue and huge fail. No big deal for me. I go tomorrow. What time will you have cash in the register? Oh I have to guess? Will I have to ask the customers waiting in line how much thier purchases are? Maybe I can loan you guys some cash so you can provide your services and stand true to your policy. Sir yes sir. Step it up manager. Seriously.

If they could get a few people that know where things are they w[under get five stars

No one to help you in the am

The cashiers are great!!!The employees that run isles... WHERE ARE THEY!! I can never find them...and when I finally find someone they huff and puff that I have asked a question of The location of an item.Im a foreman for a roofing company..customer service, approach and response is very important and should be very important in any field.Thanks for your time

Very helpful 👌

Very friendly employees. Nice and help.

Great prices. Staff totally useless and not knowledgeable or helpful

Great store, friendly staff...it had everything I needed

Hate he depot but gota go there out of necessity

Poor fella didnt know how to calculate the cuts on my 2×4.....a 1/2 inch makes a big difference!😳

Always stocked and wonderful people working here. Absolutely great customer service! Other areas need to take notes from the people that work here. I havent seen anywhere else better customer service than this Home Depot. They stay and help and guide you till you are fully satisfied. Im a new resident of Grizzly Flats coming from the Bay Area, San Francisco and I can tell you good luck asking for a screwdriver anywhere else..they will tell you isle whatever and walk away..or even worse tell you to ask someone else that they too busy...This doesnt work here...here people will almost hold your hand and guide you to the isle and make sure you get the right item if not they will find a solution to save your day! Thank you staff for working to the max limit and beyond and always with a smile! God bless!

No one to help. They were not staffed today. This is why I like Lowes in Folsom! Have always had great service.

Good store but good luck maintaining 6 ft distance. They have tons of plants in isle going to garden. No way to get something from shelf without almost touching if another person goes by.. put the plants outside would rather see dead plants than people. 81 tested positive in Eldorado county. It is here!

I love going to home depot for all my home supply needs just like all of us do. This time I had to pick up some weed eater line and some bolts. Just and awesome place to go.👍

I hate going to Home Depot. You can hardly ever find someone to help load a cart with drywall or plywood. But they have no problem walking past you and acting like they dont see you. When you do find some one, their in a group BSing. Lowes has great customer service compared to Home Depot and Ace Hardware is even better. Ace just doent have the selection.

This place is always busy, but not overly busy. Store is well stocked.

Spring flowers, go get them!

What else can I say but the truth about Home Depot it is the best place around for home stuff!

Love how they handle the customers during the pandemic with curbside pickup. Their on it!

Always busy...very friendly! Parking can be an issue

Great place in placervill

A home improvement must.

All Home Depots are sweet. This one is pretty cool. Nothing stands out in particular. I will say, When I go here ... I turn customers into employees. No they dont get payed. But they are working. Thanks everybody. You guys rock.... P.S. - Home Depot should probably have an employee in each aisle at all times. The store can be confusing to people. If you want people in and out quickly especially during Covid... Make it easy on them ya dummies! Good talk. Peace!

Its pretty Shawn my Boyfriend from his company PRECISION Air likes to get his supplies there I go to the pretty garden area.. prettier then Folsoms Depot! 916-7501-Air.

Not to crowded got in and out, good service.

I ordered a LG Electronics 5.0 cu. ft. High Efficiency Mega Capacity Smart Top Load Washer with TurboWash3D and Wi-Fi Enabled in White, ENERGY STAR on November 26th, I was told it would be delivered on December 1st. When December first arrived we became aware that my washer was being sent to a different city and somehow the wrong Zip was entered. The delivery driver told me he would not deliver it and I would have to contact the store. I called the store and spoke to the most incompetent customer service rep. She told me they would have to refund me and I would have to reorder everything and that they could not change the address, after I was told they could change my address. I was not very happy with this idea and was told I would get my full refund in a couple of days but I had to pay for a new one. This was Monday and it is now Friday, I still do not have a full refund and I have paid twice for this washer. When reordering I questioned how soon this delivery would happen and if not soon I will take my money elsewhere. She stated it would be delivered as early as Friday and no later then Saturday. Well guess what, I received a phone call on Thursday stating they would not be able to deliver my washer until Monday! If I knew this ahead of time I would have completely canceled my washer and gone to a different store. Nobody has tried to help me to resolve this and instead just keeps screwing me over. I should have listened to my coworker and gone to Lowes or Best Buy!

I was looking for a special organic fertilizer to add to our compost pile & they had it!!

Go early and you wont have any problems

Helpful staff, especially at check out.

Im always treated good here!

This place is always disappointing. The staff all walk around like zombies, clearing smoked out on pot. The boys took me to pick out a plant for Valentines Day (I love plants) and all the plants that were indoor and very large, were severely damaged. I picked one out, but didnt notice how bad it was until we got it outside.A nice Home Depot guy saw us checking it out and said theyll give you a discount. (By now I had a $40 pot picked and other items) So we go to check out. The guy at the register was arguing with the guy who appeared to be a manager. When it was my turn I shared that the other guy told me it would be no problem to get a small discount for as frayed and hammered the plant was.The manager who was a younger guy with brown hair said, no we cant give you a discount, well just send it back for vendor credit. I just grabbed my wallet & left. What customer service.

Most of the employees avoid you like the plague. When you finally are able to corner one to ask them a question the seem to intentionally send you to the farthest place in the store from wherever you are just to get rid of you and whatever you were looking for is never there

Good place to fine thing you want.

Pretty busy and well stocked. I needed some dirt and I found dirt! Who would have thought? I did!Headed back for some healthy looking veggies to add to the garden.

Its the Home Depot. They need to have a better way to get in and out. Keep that in mind.

They have everything and nice employees!

I went to the home depot in Placerville California on 6-6-19 around 6:00 p.m. and went to the garden department to purchase several sacks of rocks....I waited in line for the cashier to get someone to help me load the rocks....she said shell get someone....I waited around 15 minutes in front of the rocks and no one came....I went to her again and she said that they know Im there and as soon as they are done with the forklift they will assist me....I waited another 20 minutes and no one came....they closed the door to the parking lot and they left the department leaving me without any assistance....I went into the store and found an associate name Arthur....what a fabulous young man...he helped me immediately by getting a pallet jack to move the pallet of rocks to be able to get to the sacks...he was extremely courteous, he checked in with his boss to let the boss know where he was at and what he was doing....Arthur is a wonderful asset to home depot.....he is very responsibleI was extremely disappointed in the garden associates after over a half hour of waiting to no avail....but Arthur came to my rescue immediately.....thank you Arthur

Great place for home repair needs.

Very helpful paint department

Good place I spend too much time there always room for improvement get some people in the Departments to that know what theyre talking about that would save a lot of money on returns Im just saying.

Needed fence boards and it seems everyone had the same idea . The Pickens were slim but the employee working the wood dept check everwhere for more for me .