Imagine my luck. I walked into the dealership knowing exactly what I wanted. Of course they didnt have it,, but they said a truck was coming in later that day with what I wanted. I got the car that day! Everyone is so nice at Rohrich. Craig is truly one of the nicest people I have ever met, and he is a car salesman! CJ and Jenn were great too. I was surprised that a car buying experience could be this pleasant.

The service team was very courteous & efficient in setting the appointment & servicing my car. I was in n out in less than 4 hrs. (Inspection/Emissions/Oil change/tire change). They even provided a loaner car. They explained everything in a proper & easy manner. A very enjoyable experience today! Keep up the great work & you will have a customer for life. Jim.

My sales rep, CW, was not responsive. Prior to purchasing my car, I left several messages and he responded only after I spoke with the finance manager. I figured he may have been busy. I finalized the purchase of my car and asked if he would drop the car off at my home. He provided the date and time. The car was a gift and I wanted it to be a surprise waiting in the driveway. After CW was a no show, I called the dealership and they stated he was off. I spoke with 2 different people in management. One stated CW was at a funeral and the other stated he was out sick. Which one is it? If someone would have notified me that it was not going to be delivered i would have made other arrangements and would not be upset. One additional note, I thought the mats were in the trunk. They were not. I’m waiting for them to send the floor mats. My sales experience left something to be desired. Let’s hope the service department is better!

Throughout a lifetime of purchasing dozens of vehicles for both family and business, this is by far the best experience ever. Kudos to both Steve and Jay, and the entire dealership. Thank you.

Bought the car at the end of September and Jay and Steve were the sales representative, they were so nice and knowledgeable, shown us all the good features, reached the deal after the test drive.There was a small issue and they were able to fix it quickly, made a happy ending. I hope all people could do business like them, just really friendly.

I had a great experience purchasing a used vehicle at Rohrich Mazda. The process for stress-free and pleasant. Working with Craig West was an absolute pleasure. Craig was extremely patient, I never felt pressure to make a decision, and most importantly a professional who knows the car business inside and out. I would absolutely recommend working with him.

I’ve been looking at getting a Mazda for a while and have been to many dealerships, but Rohrich Mazda stands out. Jay is the best car salesman I have had! He was personable, knowledgeable, and charismatic. Car salesmen would have a more positive reputation if they conducted themselves like Jay! Great experience! ⭐️⭐️⭐️⭐️⭐️

The staff were very professional and knowledgeable. The staff member I interacted with the most (Jose) was very patient. I felt in control of my decisions to purchase the vehicle at Rohrich. I was not coerced into buying a vehicle. When I picked up my vehicle, the process went smoothly. My family and I felt welcomed throughout the process. I would recommend Rohrich to a friend who is considering a Mazda vehicle.

Went in for some questions about leasing versus buying - salesman had no clue what I was talking about and when he went to ask someone in the main office I could hear his boss trash talking me for asking those questions.If you want to have an open conversation about financing and options I recommend you go elsewhere

Rohrich Mazda has provided my family and I with great service for over 10 years! Today, I got a new CX-5 with the help of my excellent salesman, Dale. In a time where it’s hard to find a new car, he helped me get exactly what I wanted. I am very satisfied with their service and will be a Mazda customer for many years to come!

I took my car in for oil change and tire rotation. It was so easy to set up the appointment on line at my convenience. Was in and out in one hour. I love that they wash your vehicle. Very pleased with the service.

Both Sean and Jen made the entire process go smoothly from start to finish.This is the second vehicle I’ve purchased from Rorschach Mazda and couldn’t be happier.

This dealership is so awesome. I bought my last 3 cars through them and they are always so knowledgeable and just overall nice people. Jay is my guy he always alerts me to the best deals and explains everything in detail to me. I’ve also had 2 of my cars fixed there from various accidents and they always do an excellent job.

Jay was awesome he made this car experience wonderful. He answered every question without me asking. He has alot of knowledge about the cars he is selling. I would recommend jay to anyone looking to buy a car

Jay was fantastic. The process was smooth and I have an amazing new-to-me CX-5!

Way too expensive to fix my car up to pass state inspection. $850+ is absurd. Probably going to go to a third party shop moving forward.

Rohrich performed scheduled maintenance in timely manner. They also washed exterior of car. They provide a clean waiting room and beverages.Give 5 stars of 5.Tom

I had my car in for service a few weeks ago. I needed a special part ordered and had to return at another date to have it put on. When I picked up my car I was charged for a tire rotation of which I did not ask for and I don’t understand that if I needed a tire rotation it wasn’t done in the three days they had my vehicle prior to this visit. I emailed about it but haven’t heard from them. Also, my car hadn’t been washed either time which they promote as a service. Lastly I visited the dealership about the offer to upgrade my vehicle to a new CX-30. I didn’t want to upgrade. I keep getting letters bothering me to upgrade my vehicle. It’s annoying. Anyways up until this point service has been fine.

Jay O. is a very personable salesman a great asset to Rohrich. Jay fully explained all equipment thoroughly. Worked to get me the exact vehicle I wanted in these hard times to get new vehicles. The Finance Manager was very efficient and quick. Positive experience yet again! Highly recommend them. Car was delivered very clean and additional items installed.

Customer service is a big deal here. Jay made my first time purchasing a car fun and he made everything seamless. Rohrich has been great and they do not forget about you after you drive off the lot. I’ve gotten my state inspection done here twice and the service team is just as great as the sales team. Ask for Jay or Steve at Rohrich for your next car!

Everyone was so nice and helpful. Walter was great, he knew his inventory and found us a car in no time. Great service and Great care!!!

Best dealership experience! Jay & Steve are the epitome of customer service, passion & personality ... exactly what anyone would want in a sales rep! They went the extra mile for us & spent lots of time with us on multiple occasions. They both made our buying experience fantastic ... to us the two of them are Rohrich Mazda! If you want to be treated with exceptional care and like the most important customer at the dealership, highly recommend you go see Jay & Steve!

We’ve purchased two cars and leased two cars through Rohrich Mazda over the past several years; we have also had our cars serviced there. Every experience has been a positive one and I highly recommend them! A special shout out to our salesman, Jay - he bent over backwards and kindly, thoroughly, and quickly answered my endless stream of questions (day and night) before getting my new vehicle this week. He’s pure joy to work with! As long we continue to get Mazda’s, we’ll be going to Rohrich.

We love Rohrich Mazda! Always great service with honest and trustworthy estimates and work. We have been a loyal customer since 2008 and will be purchasing our third Mazda very soon. We took test drives today with Dale and we are waiting to see what inventory comes in. Zoom-Zoom!

Quick and thorough….with a comfortable place to hang. Highly pleasurable experience!!

Everyone here is lovely! Had a great car buying experience and I absolutely love my car. Today was her first “checkup” and the staff were friendly and helpful.

Wonderfully friendly and helpful staff. They know their cars and how to explain the workings to a technology impaired person like me without making you feel dumb...lol. Highly recommended!

My salesman, Craig, was great from start to finish. He explained things to me about the car and made my transition smooth. He listened to what I had to say and explained my options according to what I wanted. My Mazda 3 is a great car with all the amenities and it stayed within my budget! Everyone there was friendly and helpful and Im glad I chose to step into their showroom. I will always use their dealership for as long as I own a mazda!

The service advisor met me ahead of my appointment time. Had my car serviced and washed prior to the committed time.Always pleasant, efficient and fair.

My first experience with this dealer. I received excellent customer service. Very courteous, informative and professional. I recommend this dealer and will definitely go back for future service.

I went to look at a CX-5 without knowing if I was going to commit to getting a new car. The rep Jose was absolutely amazing. He was very knowledgeable and professional. He took the time to answer all my questions and presented the options I had between loan/lease. He made the process super simple and stress free and he went over all the settings in the car with me to ensure I was comfortable with everything. I will definitely be back! Thank you Jose!

I haven’t shopped for a new car in 10 years and Jay and his team made the experience very easy. They were all very knowledgeable and friendly. I never felt pressure, and he was sincerely trying to help me find the best deal and vehicle that would fit my needs the best. I would definitely go back to them again!

Great experience here from start to finish! Ethan was very knowledgeable, personable, and a huge asset in the car buying process. I would highly recommend anyone looking for a good quality vehicle to shop here.

Great communication for what you asked and what you are going to get. Overall processing made easy and paperless. Greatly appreciate Jay and Smith who assisted from starting to end of the process.

Very pleasant experience. They were courteous, timely and professional. The mechanic took some time to go over a few features of the car with me. I felt very confident in how competent he was and appreciated the extra time he spent.

Great service. Oil change in and out in 45min.

The individuals involved once I arrive at the appointments are great. However, calling to make an appointment can be a hassle. I am sometimes transferred repeatedly before I am connected to the right dealership scheduler, and sometimes no one answers or I have to wait for someone to call me back. Perhaps that can be addressed.I do really appreciate the upgrades to the customer waiting area that includes tables and chairs where I can plug in my laptop and work while I wait.

I recently purchased a pre-owned Mazda CX-5 from Rohrich Mazda and I had a great experience with my purchase. A big shout out to Walter and everyone else who helped me at each step of the way. I’d highly recommend checking out this dealership for your next Mazda purchase.

Terrible experience. I have been a Mazda Advantage member for over 3 years and this has never happened but I had an 11am oil change scheduled. Around 12:30pm I went to the desk to ask about the status of my car because I saw it sitting out where they parked the finished cars for about 45 minutes. All of the service staff went to lunch and forgot to come tell me my car was finished. So I was disregarded for 45 minutes while my car was done and nobody tried to make the situation right. Very disappointed that getting to lunch was more important to the staff than making sure their customer was taken care of.

I needed a tire for a blowout, emergency situation. Pat Was more than accommodating in getting me taken care of without an appointment. 10/10 would recommend!

Ive never been disappointed with the service here! Each time is better than the last and no one can beat the Rohrich Advantage! Thanks to Kelly and the entire service department!

They took my car right in on time. Did the service call fast. Good work Rohrich Mazda remembering them thinking about

Posting just in regards to selling used cars. Would not recommend. They were all very nice otherwise.I gave an accurate description of my car to a few dealers, Rohrich being one. When I brought it in they took thousands off for worn tires (new tires were in trunk which I told them for original quote) and mileage (which I told them in original information for a quote). They offered me $3500 LESS than quoted because mileage and tires. Again, that was disclosed originally. I took it to the other dealers and in the meantime had hit a deer and it cracked my front bumpers...both those other dealers offered me the original amount they quoted (almost 4k more than Rohrich) because everything else was in great condition.Go somewhere else to sell your used car! I felt it was a bait and switch experience, and Im glad I got second opinions.

Great and friendly service, Sale consultant (Sean) was helping me to get in and out quick, answer all the questions I wanted to know. Highly recommend this dealership.

We had a great experience at Rohrich Mazda. Jay was great to work with! He was easy to communicate with, provided a ton of information about the van, and made us feel confident in what we were buying. The process at the dealer was fast and easy.

Nice people here at Rohrich Mazda at Pittsburgh, exciting to drive the favorite CX-5. Thanks Jay and associates getting the done.

Went there for an oil change for my new Mazda. Service department was friendly and professional. Oil changes are free, and first tire rotation was complimentary. Easy to schedule. Prompt service

Dave, from the service department, was so nice and pleasant to work with. They looked at my issue, and while the service department can’t fix it (understandable as it’s a roof panel issue requiring a body shop), Dave kindly typed up detailed notes of what happened. They also checked for and fixed a recall without me having to ask! Would definitely recommend

I had a good experience with this dealership and Ethan the car salesman was great. Ended up paying a little more than I wanted, however the care package was great. Only have to pay for tires and breaks for the next seven years. It was a friendly hassle free experience from start to finish. Jen was great too.

Exceptional service. Needed to update some paperwork while at the shop and they were incredibly accommodating and helpful even though I was under prepared.

So I stopped in at Rohrich Mazda (I purchased my car there) to see about getting a check engine light cleared from my dashboard due to the fact that I had been trying to get my oil changed at a Nation tire and battery store that refused to change my oil unless I paid them 125 dollars to run a full diagnostic on my car to clear the light. After explaining my situation to the staff, they were more than courteous and helpful with my predicament. I was in and out in 10 minutes and no more annoying light... My bank account thanks the kind folks at Rohrich Mazda for all their help.(If you were wondering for some reason why I did all of this it was because the light was on for my spark plugs which had been changed.)

Sean Kelly was nothing but professional! When it comes to knowledge, he is far superior! Sean Kelly was able to listen to our needs and then present far beyond our expectations! I have continued to go back to Sean Kelly for new vehicles and I will continue to do so!

Jay was amazing...prompt, professional, educated about the car, & quite dapper!! He responded to my email inquiry right away and scheduled a test drive for the next day. I loved the car! The Rohrich team made the purchasing process seamless and really fast! No pressure! Pure joy! My new used car is exactly what I was looking for! Many Thanks...I will be back!

This was simply the best car buying experience I’ve had. Everyone was truly wonderful. Special thanks to Jay and John for all the work they did in giving me the best deal. They truly are great. Thank you.

We had a great experience buying our car here! Dale was very helpful, and fantastic to work with! I would highly recommend this place, and especially working with Dale when looking to buy a car!

Jay Obertance was from the beginning very attentive and made sure that the process was as smooth as possible. For both lease experience we’ve had, he’s been able to get us in and out of the office with our car within hours. Some cars do sell themselves, but they have always given us great customer service at Rohrich.

Jay the dealer was very accommodating as well as his assistant John. Was very pleased with the process of trading in my car and I felt that it was one of my best experience in a dealership. Keep up the good work and I really really recommend this is a dealership office particularly Jay, He even made a video of the car that I’m planning to buy which really affected my decision in completing my purchase with them. Thank you, And stay safe and healthy.

Polite, efficient staff. I had an opportunity to speak with the mechanic. He was progressional but friendly, knowledgeable. Went on a short drive with me so I could explain exactly what my issue was. I left happy

Update: I just upgraded my vehicle with Rohrich today, & I still can’t speak highly enough of my experiences with them. Walter did a really good job at finding a vehicle that suited my needs and my budget, while looking out for my best interest.They’re doing customer service right!Getting my car serviced here was fast & hassle-free. They were extremely kind. After my positive car-buying experience with them over the summer, I was not surprised to find that their service team was also spectacular.

The service was very efficient & complete. The car was finished long before expected.

We seldom purchase brand new vehicles. But our experience with Jay at Rohrich was outstanding! He followed up, followed through and was an exceptional sales person to deal with. We would definitely recommend this dealership!

Everyone I personally encountered there was both pleasant and professional, especially Ethan. Looking forward to having the car I purchased serviced in the future there. I was told they will provide you with a loaner vehicle while they work on yours. Thats pretty cool. Good place!

Courteous staff, fast service. Happy to explain what the service entailed.

They were really helpful! This was my first ever car buying experience and they definitely set the bar high! Dale especially made the whole process much easier! He was very kind, helpful, knowledgeable, and easy to talk to. He really put me at ease and made me feel taken care of during this big step in my life. The whole staff was willing to help me in any way they could! They made everything as fast and easy as possible which was great for an impatient person like me haha! My mother is already considering going back to speak to Dale when she needs a new car!

My husband and I brought a mini van from Rohrich Mazda. We had a great experience. Our salesperson was knowledgeable. He was patient as we were deciding. He was even fine with my cousin meeting us there to also check out the car as he is a car guy to give us advice on whether it was a good purchase. We purchased the van. The price was fair. The customer service was impressive. I highly highly recommend.

Service was very good and prompt. Employees were pleasant and helpful.

Always a pleasure to visit. After a drive cross country I took my new car in, just to have everything checked out. They couldn’t have been more accommodating. My second time in was for a maint. check-up. Great customer service once again. I didn’t have a long wait, which to me is important. Good attitudes all around. I believe this is common for Rorich and I’m very pleased! I highly recommend Rorich Mazda’s Service Department.

Jay and CJ did an absolutely fantastic job. Hands down the easiest, best, and stress-free experience I’ve ever had purchasing a car.

Salesperson was great, everyone was friendly. The cost of my vehicle on purchase was more than $6000 more than I was originally quoted, while the finance charge was less than $4000. Found the “document fees” and various nickel-and-dime fees a bit ridiculous, adding $2000+ to my cost even after. Overall a very good experience in terms of customer service, but very upset with the financial aspect.

Disclaimer: I got a text asking me to leave a review after my latest service visit, without compelling me to write a good review, necessarily. Given that I assume a bias among most reviewers to typically only write when they have bad things to say, Im happy to reverse that a bit.I bought my Mazda used from another Rohrich dealer, but have serviced it with Rohrich Mazda. Having owned my car from the 60K mile mark up to the present 97K miles, the Rohrich Advantage program has allowed me to maintain my car almost for free (besides a brake job prompted by an inspection elsewhere and some trivial expenses for cabin air filters).The staff at the dealership is friendly, providing free oil changes and checking for other issues. Theyve taken so little of my money over nearly 3 years of ownership that it almost seems too good. My car is running great, and Im very thankful for the service and care of the staff.

I had a great experience at Rohrich Mazda! Bri & CJ were so helpful!!! I got my new car quickly & efficiently! Cannot recommend this place enough! I’m so happy!

The service department staff was friendly, knowledgeable, and quick. I highly recommend Rohrich Mazda!

Excellent service from the sales team at Rohrich! Brianna helped with the purchase of our second Mazda and she went above and beyond to answer all of our questions and to help. We will definitely be back again!

Great service as always. Everything was done in a timely manner with no hiccups along the way, my car was brought around to me washed and ready to go.

As always- outstanding service, quality and customer experience.

I will always recommend Jay and the entire Rohrich team to anyone looking for a new vehicle. They make it such an enjoyable smooth process!

Always a pleasant experience here. They were able to work me in very quickly, and even though it was a non Mazda vehicle, They were able to get the correct parts needed shipped in, same day, and perform the inspection and oil in under an hour and a half, and I was good to go. Plus they were honest and advised me that I was coming due to get tires, instead of forcing me into them like other dealers. Would highly recommend for all Mazda and non Mazda vehicles alike.

Want to say thank you to Pat and the Rohrick family for being able to fit me into there busy schedule and for Pat to work on my Mazda 3 in a quick and professional manner. It was greatly appreciated and extremely satisfied with the services and work performed.

This dealership is top notch. From sales managers to sales people on the floor, to the service desk staff and even the mechanics. All friendly, helpful, and professional

Issue was solved quickly and reasonable regarding price. This is how repairs should be. Thanks!

Pricey at times but fast, personable, professional, and transparent - thanks for the help Dave I.

Went in for my complementary oil change on my 2016 Mazda. I was in and out in about 20 minutes. Things might have been slow because of the previous snowstorm the day before, but I was very impressed with this service experience.Was back again for oil change and state safety and emission inspections. All done in about an hour. They run a smooth operation.

Rohrich Mazda was amazing. I booked my car at the wrong dealership that my package was purchased at and instead of sending me away they helped me out and made sure I was fully taken care of!!! Very kind, quick and pleasant to work with! Thank you!!

The entire process was amazing…Jay! Carlyle and Jay’s “assistant” who’s name escapes me were too notch!👍👍👍👍Vick and BeckyThank you all!

Very accommodating and listen to your concerns even if you have no idea about cars like me. I also worked the night before and they didnt call me until they thought I might be awake so as not to wake me up

Pat did an excellent work coordinating our Mazda maintenance and repair. He was very welcoming, listened carefully to our concerns and questions and addressed them properly. Honestly, before this appointment, I had not been back to Rohrich Mazda in 3 years or so due to a former disappointing customer service experience, but this time everything was very different and positive and I plan to be back.

I have been going to auto dealerships since the 70s and Rohrich Mazda is by far the best experience I have ever had. Nothing compares to the service at Rohrich Mazda.

Efficient and thorough— dropped off my car in the evening — took a loaner home and picked up my car the next day. Also, on two occasions, I have had parts installed/replaced (Apple CarPlay and a side view mirror). Both times I saved $$$ by purchasing the parts (official Mazda parts) online and Rohrich was happy to do the labor!

Amazing staff. Not only did they do my inspection but they went above and beyond. My windshield wipers needed replaced and they replaced them. While inspecting my car the mechanics found a nail in my tire and fixed it for free. I am so impressed by the customer service. 5 stars all the way.

Recently bought a pre-owned CX-5 from Brianna. She and her team made the process easy. She worked hard to find me a great deal! I had a great experience at Rohrich Mazda.

Rohrich is a superb outfit. U cant go wrong trusting this dealership. Shopping 4 vehicles or for service.

I have been a customer for many years. The service is the very best with no exception. My choice is Rohrich Csdillac.

Took my car in for the oil change promptly. Finished oil change and tire rotation in under an hour.

So recently I reached out to Mazda to inquire about getting a car. Did application online to be less hassle, and hours sitting there. Was connected to someone was told he would look in to it and get back, but nothing. Reached out to the person again, said a vehicle we looked at was sold was they willing for something else of course, and again no response. Me, and my husband recently got a vehicle was totalled within a week by a careless driver rushing, so I thought my insurance company I been with over 40 years was covered under gap, to find out they wasnt so still owed 3000.00 on totalled vehicle. I know our credit is not the best, but someone could at least said sorry we cant help me right now, do you have anything to put down, anything I felt hopeless, and like I was not worth the time to follow-up. I just needed something for appointments, and get around without counting on someone else. I feel if I had perfect credit, or said I have money to put down my phone would ringing like crazy. I usually dont do reviews but this kinda hurt my feelings especially when youre at a lost of something out of your control.

Excellent service. Took my car in for an oil change and 2 recall notices that required software updates. I was in and out in under an hour. Very happy with my experience.

Very good experience from start to finish. They listened to what I needed, offered a few different possibilities and scenarios, and in the end, we found exactly what I was looking for. Best selection around, too!

The best dealership I have ever worked with from Sales to service and back again. If I lived in a different city I would travel to Pittsburgh just to go back to Rohrich. Compared with Cochran, the worst company I’ve ever worked with by far in any industry. Roheich stands out above the rest.

It was a great experience with rohrich mazda. Everything was professional and fast, really enjoyed it

Went up for my annual inspection and an oil change on my 2020 Mazda 3. I had no problems and the service was done quickly. The oil changes and state inspections are always free when you purchase a vehicle from them so the only thing I had to pay for was the PA emissions test. It was like $45 out the door.

We’ve happily worked with Rohrich Mazda in Pittsburg for more than ten years. They have an awesome service center and the finance people are super great too. Jennifer and Carlie took good care of us. We’re especially glad for our sales rep Dale Gensamer who has given us great advice over the years. We’re thrilled to get into a 2021 CX-5 — our third time to get a CX-5! Our long legs love it so much we keep coming back. The Apple Car play and dual temp control are other sweet features.