Amazing deals, headache free financing, phenomenal service!! Ron and Nick are our go to guys!!! Thank you for making our dream of owning these great two vehicles happen!!

All work done in a timely manner, and done correctly. Courteous, friendly staff. Kept me informed

The best dealership in the BURGH . BY FAR THEIR CUSTOMER SERVICE IS INSANELY ABOVE EXPECTATION. DEALS ON CARS and the service garage is a beast. Love the way the technician explains the diagnostics. Super friendly staff!!

The overall buying experience is 4 star. The salesperson, Christian, was excellent. He was attentive and knowledgeable without being pushy. However, the actual financing was painful. We were given a specific time to come in and complete the financing and then waited almost 2 hours to finally complete it. I understand that the dealership was short handed due to a vacation but an appointment time is still an appointment. With that being said, I would recommend others to visit #1 Cochran and work with Christian for your needs. You wont be disappointed.

Unfortunately, my experience was a little sour and I’d caution you from using this dealership.I needed to replace my car because it was unsafe to drive. I was completely transparent with the salesman about my situation. I looked at several used models and ultimately decided on a specific one.After some research, I found it odd that the car I selected was $1800 more than another vehicle on the lot that was the same year/model, had a similar trim package, and the miles were only different by 2000. The only major difference was that the car I liked was a different color. When questioned about this, I was told that the less expensive vehicle had MORE work put into it and was in an accident, and that is why it was less money (basically it’s desirably was presumed to be less).Now, the dealership will tell you that all of their used cars go through a 201 point inspection and they fix whatever doesn’t pass the inspection. Both of these vehicles went through the inspection and received whatever upgrades they needed to pass. Therefore, in my opinion, they are identical in quality.Back to my point, since both of these vehicles are similar overall why aren’t they priced the same?Unfortunately for me, the dealer would not match the lower price, and really, the only difference was the color of the car. I needed a car so I wasn’t going to leave without buying, and I found the car that appealed to me inside and out. It just stings that there was no specific reason to gouge me on price.One last thing, you will be told that the prices of the used vehicles are set in stone. This is not entirely true because they are reduced over time and advertised as reduced on the website. Again, this just goes to show that they had room to work with me on price but chose not to. To a degree, I feel like I was taken advantage of due to my circumstances and the dealer was not reasonable with me in terms of pricing.

I own a 2021 Canyon. I needed my first oil change/tire rotation. When my truck was finally ready, I opened the door and found motor oil all over the interior of my truck. It was on the leather-wrapped steering wheel, the leather seat, the shifter, and the door panel. It was also on the floor board, the door and hood. This is absolutely unacceptable. They also used their shoe to kick the door open and scuffed my door panel. To treat my vehicle in this manner is extremely unprofessional and a blatant disregard for my property. I will not be returning.

The dealership was willing to work with me on scheduling the repair and completed it quickly and on time. Everyone was extremely helpful. I will continue to have my vehicle serviced at that location.

I bought a used 2009 Volkswagen Jetta wagon from here, first problem was in the picture it did not show the red side view mirror on this all white car, second problem was when we purchased the vehicle the interior was damp and smelled like a faint mildew smell, no big deal but when we got are first rain day in the car we figured out why the smell was there. Come to find out the car was sold to us With severed moon roof drain hoses and Everytime it rained the front and rear floor collected all the water because of the broken drain hoses and the bad part about it is they knew about this and didnt disclose that information to us so I replaced the hoses out my own pocket but could not afford the 3000$ replacement interior they said had to be replaced

Brought Truck in for inspection emissions and was told “frame rotted out” by the gal at desk. NO OTHER EXPLANATION OR SOLUTION PROVED!!! Just we can’t inspect. The service tech and MANAGER- should have spoken to us. Not just - leave we can’t inspect. HORRIBLE CUSTOMER SERVICE! Won’t be bringing either car back - nor recommending for purchase of cars either personally to friends or family or professionally for fleet of vehicles. Very disappointed.

Definitely would give them an opportunity to assist with your vehicle needs! Never felt pressured and received accurate information on the vehicles we were looking at! Dave is great! Very down to earth. Took the time with my children in explaining how to build their credit so they can buy the vehicle they want! They did it! - 3 vehicles later… service department is awesome! Pick up the phone, give them a call!!

Had a great experience with sales- Steve was great! Knowledgeable and patient. Best car buying experience I have ever had! Thanks so much!

Great service manager he stated my was car would be completed in two hours and it was.

I had Christian and Joe assist me with my purchase and I honestly cannot thank them enough for the kindness and patience they exhibited through the entire process. I knew that I wanted an Encore on day one and they didnt try to dissuade me from my purchase. The financial process was easy and my car trade in seamless. I do not want to do business with anyone else going forward.Thank you for helping me! My new car now means the world to me.

I received a recall notice. I scheduled an appointment and the scheduling representative confirmed with the dealership that the part required to address the recall was in stock. On the day I dropped off my vehicle, the service manager confirmed the work would be completed that day. I followed up mid-afternoon and the dealership representative informed me that the part was not in and I would have to reschedule my repair appointment. No apologies were provided. Just come on over and pick up your vehicle. This is extremely poor service!

I am extraordinarily disgruntled, shocked, and disappointed by my experience here! I always thought this place was reputable and trustworthy; wow was I ever wrong! I very rarely take the time to leave a negative review as I do understand that it can sometimes be a one off experience and I do not like potentially punishing businesses for what could be one bad day, but this is very different. I came to get my yearly inspection on a vehicle I purchased FROM THIS PLACE less than a year ago. From an already pushy and shady interaction at that time, I should have known better than to come back, but I wanted to give this place another chance and I was lured in with a free oil change and inspection, which had hidden costs already as I later found out. I arrived at my scheduled time and was made to wait almost 2 hours before I finally heard from someone. They instructed me that my rear rotors and brakes needed replaced if the vehicle was to pass inspection. As a side note, I was told when I bought the vehicle that all the brakes and rotors were replaced, so in less than one year they should not need replacing especially considering I dont drive the vehicle hard. I had mentioned that to them and they said I dont know about that I told him I visually checked the pads and they appeared well enough, he then told me that they had uneven wearing where you cant really see and told me it would be almost $500 to replace just the rear brakes and rotors which is an outrageous extortionary price and I said No way!. I was then made to wait another hour before someone came in again to let me know that they would knock the price down to around $360, which why wouldnt they have given me that price first place if I needed them done? At this point I knew things didnt add up and I felt like someone was trying to swindle me and I said no again. I was made to wait again for a lengthy time and told I had 14 days to return with new brakes and rotors to get my inspection sticker. I took my vehicle to another service center and they called me to ask me if I was correct in asking about the rear brakes. I said yes and they told me they were in good condition as well as the front brakes and rotors were almost new. They even took them off the vehicle to measure them, send me pictures of them, and said that they would likely be fine for another 3-4 years of normal use and they have no idea why they would tell me that they needed replaced, especially to pass inspection. This other service center also re-did my inspection and got me my sticker. #1 Cochrans service department was very obviously trying to scam me and that is COMPLETELY UNACCEPTABLE and terrible business practice. I will not be returning here again and I cannot in good conscience recommend this place to anyone.

Shawn was a great salesman. He knew everything about the Buick Envision that we purchased and explained every feature it had. Thank you Shawn for making it a smooth buying process!

Mike Mamula and the entire team made the buying experience a pleasant and efficient process. It was evident that the customer experience was their top priority. Mike was very accommodating with our schedule and made sure we were well informed, answering all of our questions and explaining everything thoroughly. I would highly recommend Mike and Cochran Buick for anyone looking to purchase a vehicle.

Our sales rep., Christian, was extremely helpful & completed our transaction both efficiently & professionally! We were beyond pleased with the ease & timeliness of the entire process. From inquiry to contract, Christian provided excellent service.

The service was great and the van driver was really a pleasure to meet.

Justin at lot 1 was awesome, didnt drive out the lot but my experience with him is worth a review. Dont trust those we help everybody websites. If you find a car at a particular dealership that you like or interested in check out their website as well make sure that their terms are following the other websites terms

Great dealership! So friendly and work with you to help in everyway. Just got our first new vehicle as a married couple and besides it taking 2.5 hours for the process (which is understandable) its an amazing place. Highly recommend

I have a 2013 Kia Forte that needed a crankshaft sensor replacement which could only be done by the dealer. We took the car in on Sept. 10th for the scheduled appointment. No one called us on Thursday or Friday so on Saturday we went in person to check the status. We could see the car in the parking lot with a service ticket on the mirror. The mechanic at the desk though could not find the keys or the service write up. He looked for 20 minutes but we finally left. Eventually he did call about an hour later and told us the part would be in on Thursday. We were not happy that this already had taken 1 week but didn’t know what else to do. Thursday came and no calls or updates. We called and they apologized and said someone would call us. That never happened. Finally over a week and a half later they said the part would be in on Thursday (2 weeks after the appointment) and they would call. Again that never happened and I had to call on Friday. It was finally done and I picked it up on Saturday. The service manager was not going to do anything about the extreme inconvenience which they had caused. Only when I pressed the issue did he relent and agree to a small discount. This is positively the worst service experience I have ever had and I have purchased 4 cars from this dealership but never again.

Great service, bit of a wait but Alyssa was super friendly and the waiting area is really nice with a drinks machine. Was told by a garage I had to get new tyres but Buick managed to fix it for a fraction of the cost. Highly recommended them!

Great shopping experience, sales consultant Joseph Miranda is very great to talk with. Great attitude and very transparent! Will shop for sure in future!

I took my vehicle there when it broke down during a trip. After a week where I had almost no contact about if the repair was even looked at or finished-I finally reached them to discuss selling it, which I had decided was my best option. I was given a verbal offer and have not been able to get in touch with them since. I have called, left messages, and even tried an email. When I did an online chat, I was told to call during regular hours (it was 11:38 am, they open at 10). I am incredibly frustrated and simply want to be finished and never use them again for any purpose.

Fastest car buying experience. It was nice to be able to fill out the forms online so it only took a few minutes to sign the papers when I got there

Could not imagine a worse experience. Was told that I needed a new sensor and that it would be ordered. Service advisor told me that he would call me on Monday most likely, after a Thursday visit.Have yet to hear a word from anyone. I have tried to call probably 8-10 times for an update. Keep getting pushed around. No one has a clue. Embarrassing.

Brought my first car from here. Great people especially my man Shawn Kelley who was my sales contact.

I visited 9/30 for an inspection. 2:30 appointment. Didnt leave until 6pm. My car was not serviced. They told me a few things needed repaired to pass inspection but I had to come another day. I was able to come in the next morning 10/1. My appointment was for 8:30am and I didnt leave until about 5pm. I neeeded a water pump replaced, front passenger steering rod (wheel alignment) and a hose. Once work was complete I went to get in my car and there were scratches along side the drivers side of my car. I told the employee that gave me my keys. Asked him to look at the photos of my car before service so he can see they were not there. He brought the service manager and some employees to look at it. They buffed them or whatever they did. Scratches were no longer there. Praying that it was really fixed and nothing temporary. There was 10k of work done on the car prior to service from a car accident. Which is why the scratches were so noticeable. Moving along, I noticed when I left that a wheel alignment was not completed as noted. Was completely not aligned and shifting off the road. After being there all day, I decided to wait until Monday to contact them. It was my birthday weekend (10/2) and I had enough. I returned back the following week. I was there for three hours for a service correction and service that doesnt take that long. There was never any manager on site any of the days for me to talk to. I called the monroeville office and left a message and no one ever contacted me back. I decided not to use this location anymore. I was only going because its close to my home. Moving forward Ill be going to northstar buick. Robinsons location is way to slow and the service is horrible.

Wonderful experience!! Would recommend to all of our family and friends! Our salesman Joe was professional yet fun, energetic, and loved to joke around.

The Team really scrambled to make things work out. Very polite, courteous to the customers. The Team had a real can do attitude and they really put forth effort to make sure everything was to the customers satisfaction.

We had a great experience purchasing our truck here. We worked out most of the details before we got there working with Christian and the GM Jason. Paul in the finance office made the signing process smooth as well.

Im concerned about the last few items i had serviced over past few months. All the issues costed me thousands but are listed as common problems on this truck that gmc is aware of but charge out landish fees to fix

Took my GMC Sierra Denali in for oil change, tire rotation, emissions and inspection. When leaving noticed small mark on driver side door. Driving directly home I realized it was a half inch to three-quarter inch gouge in the clearcoat. Dealership has still not contacted me four days later, very disappointed. I think I’ll have to find another dealership to do my service. I did a complete wash and wax on the vehicle the day before service, so I know the mark was not there.

I go out to look at a vehicle and the associates lie about the vehicle and say its has a recall, I drove 40 miles for a vehicle they didnt want to sell or was sold to someone else then they call and ask if Im still coming, due to stimulus tax time, I hope the people they sell it to default, or scrap it, I wont return Ill look elsewhere. I would name the individuals, but Ive already fell to there standards in this review. Dont waste your time, they tried to sell me things I didnt want, with High miles, and poorly priced, I was there even took a photo, they had 20 people gunning for it next time be honest say its sold, my apologies dealership are the worst place to go for honesty.

The service person Chris, was not customer friendly he did not return calls after the first conversation . I had to make a trip to the service department to get information on my vehicle. The price he quoted was different from the final total.

#1 Cochran GMC Service and particularly Service Advisor Chris Geyer deserve a ten star review for the service and kindness they showed me in getting my Terrain serviced and running smoothly. Chris deserves all of the credit for his kindness, his clarity, his willingness to help, and his professionalism. All car dealership service departments can learn from Chris Geyer and his customer service team. I had some issues with my Terrain, and not only did Chris find the problem immediately. the Terrain was serviced and out the door to be picked up within hours. In a world we many people are skeptical about taking their cars and trucks to dealerships to be serviced, I highly recommend #1 Cochran GMC/Buick service to complete any job that you might need on your vehicle. My family and I have used Cochran and the service department in the past on three of our vehicles, and I can honestly say I trust them 100 percent with the care and maintenance of my vehicles. I certainly will be back, and knowing how well I was treated and the fantastic job they did on fixing my Terrain makes me want to purchase my next vehicle from #1 Cochran. We all know that cars and trucks break down, and having a service team and service advisor like Chris Geyer is comforting to know that when we do purchase our next vehicle, we know that the maintenance of that vehicle and the car of the vehicle is in great hands. Thanks again for a job well done. Highly recommend #1 Cochran GMC service department to anyone who is trying to find professionals who care about them. My son had recent successes with them when they services his car. We know all members of our family will be back.

It was absolutely terrible . I had an appointment on 9/3 to replace some clips in my fender. I took off work and brought my vehicle in . My vehicle sat all day and they called and said they need to order the parts. They have no idea what is going on and they are very unprofessional. Definitely would never recommend to anyone. I’m sorry I bought a vehicle from there.

From the minute I walked in until I left with my car, everyone was very nice and helpful. It was a busy Saturday there and I was still made to feel as if I was the only one there. Leith was my salesman and he did a wonderful job. He wasn’t pushy at all and was very helpful in getting things done as quickly as possible. He was very friendly and even talked to my son to keep him busy while waiting on paperwork and approvals. I was very happy with my experience there and will highly recommend your dealership to my friends and family.

I stopped into the service department just to get some advice and the guys were super nice and took the time to help me out. I really appreciated it. Thank you

If I could give negative stars I would. We dropped a vehicle for a oil change and inspection Sunday night. It was scheduled for service Monday. It’s now Tuesday. We’ve called multiple times have and have been told it hasn’t even been looked at yet.I don’t understand how you can be this backed up. The fact no one has even bother to give a call to let us know the vehicle hasn’t even been looked when it was originally scheduled for service Monday is just pathetic and poor customer service.

Terrible!!!! I wouldn’t even give them a star if I could. I was referred here thinking this was a good place to go word of advice DONT DO IT!!! They do business wrong and they try to steal your car when the deal don’t go they way because they try to fast talk you…worst experience of my life…

Wow! What a shame! I bought a used car at Bob Cochran Motors with the a thirty day or thousand mile warranty.They wont call me back! Called numerous times with no return phone calls.I thought they had a name you could count on.I guess you can count on them to take your money.I guess you can count on them to give poor service..I guess you can count on them not to get repeat business either.This was my first time buying a used car since my husband died on Christmas 2020.Everyone told me that Bob Cochran Motors would have quality you could count on.They are like all car salesmanPredatory watching for people that are desperate.

I brought my truck in for an oil change. The rep who checked me in tried to add on other services like tire rotation. I had to tell him not, I’m here for just and oil change. I did have an appointment and still waited almost an hour and a half. After all said and down I went to leave and found a big grease spot on the driver side fender. Extremely noticeable. I asked the rep to clean it off and he did and responded, the guys in the shop don’t pay attention. Overall a ok experience.

Service is Excellent. Unfortunately due to the fact the sales department cant get me the vehicle I want Ill have no choice but to purchase a new vehicle elsewhere. Cochran Sales has placed an order, time will tell how long it will take, but GMC has accepted the order.

It was good I was getting my car inspected and waited for it. It was done in reasonable time and the people were all friendly!!!

Mike and Steve are amazing! Customer service was amazing

Lot one is a good resource if your looking for extra vehicles

Joe Miranda made the whole car buying experience a enjoyable. He explained all the features of our new Buick.

Best car buying experience of my life. Joe Miranda was friendly, informative, and just an overall great salesman. Thank you Cochran Robinson team!

My sales person we excellent. Prior to coming in, I spoke with him on the phone and explained what I was looking for in an automobile. When I got there, the car was ready. Even the financing was made simple. Thank you.

I am new GMC Buick User, i never used any vehicle of GMC Before. I really like the way GMC Buick executive explained me and guided be through the first car service. I am happy and confident now after this purchase.- Sumit Tandon

Everyone was very helpful & friendly. A little bit of a long wait while my car was getting an oil change & tire rotation but I know these things can take time. Nice & quiet waiting room. Prices are reasonable & affordable.

Tim was excellent in the service department! He kept me updated and took excellent care of my truck. Jeremiah the diesel guy is excellent and does great work A+++

I had reservations about going to a dealership all the Covid virus going on, however it turned out to be a pleasant experience. The dealership was totally on top of all the procedures to keep their customers safe while there. Our salesman Lorenzo was very courteous and helpful. Steve, their floor manager was extremely helpful in negotiating a deal that we could work with. There support staff was also very courteous . I would definitely recommend this dealership as the go to place for my friends to purchase or lease a new vehicle.

First time here because my check engine light came on & my regular dealership didnt have an appointment until the end of the week. And the check engine light is not something i wanted to put on hold. I was able to get an appointment for the next day. All staff members were friendly, service associate very helpful. Explained why the light came on & booked my return appointment to have the item replaced since they had to order it.

This was by far the best car buying experience. Joseph Miranda was incredibly helpful in showing us the vehicles we were looking at, and the finance manager made it a fast and easy process to sign papers and leave. I would absolutely recommend #1 Cochran in Robinson to anyone for purchasing a New or Used vehicle.

Overall pretty good. Was in and out. Speedy service! Service and maintenance done to the vehicle itself was great. Customer service, friendliness, and helpfulness were ok. The service manager Zack was very helpful. A lot more than the other associates that particular that day. I would probably return here for service or maintenance to my vehicle. :)

Service was quick and easy! My emissions and state inspection appointment was performed a lot quicker than I expected and I am grateful.Thank You Cochran!

Mike Mumala is excellent and very patient!!! Super helpful and look forward to working with him on vehicle purchases. I did have my car serviced while there, always prompt and great service, love that they took extra precautions in the car for Covid protection.Thanks for all you do Mike!!

AFTER MAKING DEAL ON MY SUV I WAS VERY SATISFIED. HOWEVER AT THE FINAL SINGING OF THE CONTRACT, WITH MY DEPOSIT, I WAS ASKED ABOUT THE PROTECTIONPLANS GM HAD TO OFFER.I WAS TOLD, AT THE TIME OF MAKING MY DEAL, ABOUT THE WARRANTIES THAT CAME WITH THE SUV.NO MENTION OF ANY EXTRA PROTECTION COST !! GM / COCHRAN SHOULD COVER THIS EXTRA PROTECTION MAKING DEAL ON PURCHASE.

We really appreciated our experience here! We worked with Steve who was just a gem. Got us in the car we were interested in, was upfront about the cost, and did right by us with our trade in. It felt like we were being taken care of by an old friend.

The service manager was very informative about everything, every step of the way. The van shuttle service was very convenient so that I didnt have to sit around and wait for my vehicle to be serviced. The shuttle driver was incredibly kind and nice.

Cochran, Monroeville or Robinson, based on my own experienceS, focuses 100% on getting peoples money, but a lot less on my/our cars! I went for an oil change, they came & told me I NEED (!!!) $500 worth of UNNECESSARY(!!!) work, including $179 for a gas conditioner treatment ($12 at part stores!!!)! HOWEVER (!), they did NOT give my car enough NECESSARY(!) attention to RE-SET THE OIL LIFE SETTING! I called the service rep, got his voicemail, left my message to call me back. He Never called me back. I called again, the secretary spoke to him, he told her to tell me to drive all those miles back there to have the re-set done, or press the button to remove the message from the dash. I went to their Monroeville location & they re-set it. I stopped going to their Monroeville Buick because EVERY TIME I went for a service & got my car back, I would drive away & have a NEW problem that did NOT exist when I took it to them. BRIAN, SVC Dept Director, thought I was exaggerating, when I had him get in my car and ride with me, he was CONVINCED! BRIAN ORDERED THEM(!) to give me a loaner car, fix mine IMMEDIATELY, & NOT CHARGE ME. They fixed it, theñ INSISTED I pay a $107 co-pay. I had to get Brian to get involved! When I drove from their lot, down the Parkway, a NEW mechanical problem emerged! I contacted Brian. That was the LAST TIME I would go there! If there were ANY other Buick repair locations, I would NEVER (!) go to ANY COCHRAN shops for anything, service, body shop, or otherwise! NOTE: A few months ago, I drove my 2014 Buick Regal to VanDeVeres Buick repair shop, IN AKRON OHIO to have It repaired, knowing it would take me 14 hours on the multiple Greyhound buses to get home, then take the GreyhoundS to go back to get my car (LITERALLY!!!). All because I refused to go to Cochran!!! The repairs were in excess of $4,000! So, NO!: I would NOT recommend Cochran to anybody, most especially not to a friend! If I had to recommend Cochran, it would be the Robinson service department, but NOT their body shop.

4 hours for an oil change today.Got the runaround over and over and over.These people are despicable.I came with a couponThey didnt even deduct itNo apology no discount nothing.Terrible customer service. I recommend never take your vehicle there

Great service, my service advisor Tim brought up a couple issues I needed to take care of and made sure they were completed while the truck was there for service. I appreciate the professionalism at the appointment and the fact it was easy to book an appointment and get the truck serviced.

Great service employees works effectively great experience

The service department was excellent.. Oil change and tire rotation complete and got the truck back all shined up!

Friendly and efficient. Back wiper blade left on back roof of car. Other than that, all was great.

Interacting with Jason is what sealed the deal for me. I felt that he was genuine and not sales-ey. He stuck around after the sale to clear up some product questions and enlighten some other team members (who were also doing a good job).

They worked with my son on getting the right car that he wanted. Worked out a great deal and was able to drive it home that afternoon. All the people involved were great to work with.

This being my First time buying a car I felt really comfortable in picking out a car and testing driving it. From the time I walked in to the time I life it I was treated royalty. Thank you keep up the great work

I took my 2020 GMC Denali in for a 1 yr 7500 mile checkup and was pleasantly surprised that Cochran gave me it complimentary.

Have had our Chevy Silverado in their Robinson shop since last Tuesday (six days ago) and they have yet to test drive it to diagnose the problem. They can not even tell us when they will be able to test drive it. No communication, we have had to call for updates. We purchased this truck from their dealership. We will never purchase from them or use their shop again.

They didn’t listen to me at all and the experience was horrible I will never go back again

They were fast and friendly service. Love this dealer.

Both Christian and the finance gentleman (I am so sorry that I cant remember his name) were both a pleasure to work with. They were both professional, courteous, and knowledgeable. It is because of the human aspect of Cochran that we return. The cars are the same everywhere.

Zach wasn’t service advisor and was awesome! He took great care of me and so did Tim in service. I highly recommend them for service and to purchase a car!

I was quite pleased with my state inspection emission service. They said if i wait itll likely be 1 1/2 to 2 hours then the tech said hopefully well get you out of here sooner. I dreaded going to the dealership and to my surprise, it was done and on my way in an hour and twenty minutes and it cost $68.22. Thank you to the staff,i understand why their name begins with number 1.

I had a great experience. I told Shawn what I was looking for in a vehicle and my price range and he was able to find everything that I wanted!

Bought a car with cash, walked out, leaned on the hood and the alarm went off. No one told me the alarm system was basically broken. The car had a really obvious problem that no one disclosed. This was not an honest purchase. Their customer service exists because it HAS to, not because its helpful, and theyll probably reply to this review with an email to nowhere-land.

My first oil change on my 2017 GMC terrainService was good 2 hours total time spent in the waiting room but no charges so thanks

Steve was great to work with! Honest, not pushy whatsoever, very informative.

The dealership staff was great! Had me in the door and out in no time. Thanks for a great experience.

I was there for a state inspection, they took care of that and also a recall issue i wasnt aware.

Great experience overall and by far the easiest time we have had with purchasing a vehicle. Joseph Miranda was kind, energetic, truthful, helpful and knowledgeable and he did beyond a great job helping us decide what fit our needs the best. He is a great asset to your team! You all took great care of us and we are happy to recommend you to our friends and family!

I stopped in to get information, leased a 2021 Buick, and made arrangements to order another vehicle later this week!

I scheduled my appointment for my first oil change. 2 1/2 hours later still no car. The service manager informed me that the appointment was superseded by anyone who just dropped their car off earlier without an appointment. I made an appointment because the last time I had my car serviced and was called to say it was done the courtesy car never showed up even though I was informed it would be coming soon. 4 hours later I asked a neighbor to take me to pick up my car. If Cochran had just been upfront from the beginning I could have dropped my car off and lined up my friend for rides.

Alyssa provided excellent customer service

Dropped off car No appt Had car finished by theend of my work shift. Perfect !

The workers were very efficient and orderly! I have always received great service!

Steve was great, very pleasant car buying experience!

Im very pleased with the service that your company has provided for me. Thanks

I had a great experience at this dealership. I bought the Acadia I went in to look at with the help of awesome salesman Lorenzo. He was very personable and got us a good deal. Highly recommended him! Thank you Lorenzo!!

Tim W. I appreciate you so much. Great service and great people. Quick, efficient and honest!

I am happy to give the Robinson GMC Dealership a 10 rating today as they have exceeded my expectations to provide excellent customer service.Ive been a customer since 2017 and I can say that the dealership has absolutely improved their front office Service staff and customer focus. The service department has always provided good service in a reasonable timeframe (I often wait while the work is being completed).

Very quick service, professional and polite!

New to the GM family and also to #1 Cochran.Took a new vehicle in for service and had a fantastic experience. Mark and team were very courteous and did a great job explaining everything. Further, they had me in and out quickly. He even looked at ways to try and save me a couple bucks.Thank you. Ill definitely be back.

The service was excellent and the advisor was really helpful.

First of all, I purchased my Buick from Cochran in Robinson because I felt they offered the best deal. Cochran, however, is not conveniently located to my home. Not your problem but will enter into my review.This is the third time Ive brought my car to Cochran for my free state inspection and because of the length of time I travel I stay while the work is being done.My biggest complaint is the amount of time it takes to have the inspections and an oil change done (three + hours). Luckily Ive never had to have actual work done on my car, this was for the inspections/oil change alone. I recently took my wifes car to her dealers and it was finished in one hour time, and that was a drop off, we werent sitting in the dealership waiting for it.My second complaint is each time Ive brought my car here for the same service, they neglected to wash my car, even at my request. The first time the interior windshield was left a mess where the inspection stickers were applied and I had to clean it up. Both this time and the last, the oil life indicator wasnt reset. After waiting 3 hours I would think everything would be in ready to go condition.So, my point would be, between driving there, waiting for the service to be completed, having to take care of anything adversely done or neglected to be done and writing a review about my experience Ive wasted far too much time with your dealership.My half hour or so drive wouldnt be so bad if I got my car back clean, inspected, oil changed and ready to go in a reasonable amount of time.I assume these reviews are meant to improve on your service. Im afraid, so far, that hasnt been the case.