The customer service at this store is exceptional. I hate that I didn’t catch the gentleman’s name who helped me but I came to this store after having a bad experience at a third party, cellular sales Verizon retailer. The employee at this store spent almost two hours with me working through my account and trying to figure out what the third party store had done. He exhausted all resources trying to get me the best deal possible. I appreciate his patience and all the time he spent trying to assist me. One of the best customer service experiences I’ve ever had at a business

I spent almost two hours to set up a new business account. There were complications with my sign up. But even so, it Seemed a little unreasonable.However, I have to say the staff was great. Everybody was friendly and helpful, seemed like they were all chipping in and working together to help me as best as they could.

My Wife and I went in together for an insurance claim on our phones. Verizon doesnt handle that but we got ROYAL treatment and a customer service rep submitted my Wifes claim and started mine. Mines being considered.Patrick is The Best Person to ever Help Us! He was hilarious, personable friendly, and made the Entire Process not only bearable but EXTREMELY INFORMATIVE AND ENJOYABLE EXPERIENCE!!!

I went to this store today to take care of some Verizon business that could only be done at a Corporate store. The hours online and on the front door but showed 11-5. When I arrived at 11:15 the store was locked w/ shades pulled and there was a line outside that had formed. Many frustrated customers in line ahead of me left as I waited. I finally gave up at 11:45 to go run an errand close by. When I drove by again after 12noon they still had not opened. Poor customer service and communication.

Chris Hall provided us with exceptional customer service. He was very knowledgeable, kind and patient. He exceeded my expectations. I highly recommend him!!

As usual, Verizon has stopped any kind of service to their products. Thay are simply there to sell phones.

I would recommend this store to anyone looking for great service. I just lost 2 mothers a week prior and the entire team was so kind to me by listening and that made me purchase more than what i came for. I came in for an Apple Watch and walked out with a new iPad and accessories. The patience of the entire team was amazing and made such an amazing experience. Jasmine, Wesley T, Mark H and Louis T made my experience 100 stars. I would tell everyone to go to this store based off of my experience.

Sami made our upgrade experience absolutely amazing! She was able to answer all of our questions vibrating with positivity and providing details and insights throughout the way.

Call this Pinellas Park team the Can Do Crew! I had a small phone emergency and being a realtor its important to get your phone running again. After 5 other stores Mark and Nicole solved the problem and I got my new phone. I would even say this location is worth the drive. Great Job and Thanks so much for the great service. Blake with Coldwell Banker

Internet speed is horrible!

Went there to get a price update on a new phone, Excellent service,Professional, Courteous and very knowledgeable.

Yet another awesome experience at this store. Thank you to all of the staff and Louie for taking care of me so quickly no muss no fuss!

This is the first time I’ve ever experienced customer service this poor. I stopped in to pick up a new screen protector. I was told twice by the same person within two minutes that “someone would be right with me”. 15 minutes later a two other walk ins after me being served, I gave up and walked out. So sad, the staff at this store used to be on it. Back to online shopping!

Went there to get information on upgrading my phone. Jasmine was outstanding!!

Sheldon was very helpful. Friendly, professional, competent, quick service. Everything I needed in 1 hour, in and out of the store. Much appreciated.

Very professional. Nice and clean. Ask for Nikki very knowledgeable and nice

I had a great experience here a few nights ago. I had just gotten back in town Thursday evening when I had to go into the store to try to fix an issue that I had been dealing with for about a week. I spent days going back and forth on the phone with Verizon trying to resolve my issue (no fault of their own, just a complicated situation). Well it all got resolved when I came into the store and Careca took care of me. He was very kind and knowledgeable and made me his number 1 priority and helped me get the problem handled in less than an hour. He was a genuinely great person and made my entire experience easy and fast. Would absolutely recommend anyone in the area that has Verizon to go into this store and see Careca.

Ill give them 2* because the staff was genuinely friendly, but thats about all they have going for them. Went in last weekend to buy a new phone. They told me the phone I wanted wasnt in stock, and they would do a web order and have it shipped to me, which was the preferred method at this time anyway due to Covid. I asked if it would be possible to ship to another location other than my home, like my work address, as Ive had issues with porch pirates and no one would be home on a weekday to receive the package which, according to the sales staff, needed to be signed for and thus negating the porch pirate issue. Despite having just told us about their Covid precautions, the sales associate then used my wifes phone to try and place the order, then couldnt determine how to change the shipping. It actually took 15-20 minutes and 3 employees to figure out if the order for the phone had even been placed. Meanwhile, as a manager tried to look up our order, our original sales associate went to the back and returned to the desk with the phone I was trying to purchase, which it turns out they did have in stock. However, it was explained to me that they couldnt sell me that phone because their inventory system wouldnt allow their stock to fall below a certain number, supposedly to account for online orders -- nevermind that I was basically at this point placing an online order because they originally told me the phone wasnt in stock. Not sure I understand an inventory system that doesnt allow you to sell an item to a customer standing in your store to make sure you have enough for purely theoretical online orders, but I digress. After way too long, the manager took the address I preferred to have the phone sent to and said shed change the shipping info on the back end of the order. As I knew would happen, after looking up the shipping info for the phone delivery, it was set to arrive at my house. Figuring Id just go pickup the phone from UPS when they were unable to obtain my signature for delivery, I was surprised to find the phone sitting on my front porch for anyone to take. Fortunately this had a happy ending, as I received my phone, but Im not convinced theres a single person at this store that is actually sure of what theyre doing.

Best Verizon store to go to if you need help. Theres a rep in there called Su and he is by FAR the best Verizon sales and customer support rep Ive ever experienced. He helped us get a new line, new phone, helped us save money on our bill, did a warranty exchange in seconds, cant express my gratitude for such a worker rendering such great service to the St. Pete community. 5 Stars and 2 Thumbs Up! This is the store to visit.

Misho was so professional and quick.

Excellent customer service. All employees were extremely nice & knew their stuff.

Best service, thank you!

The worst ever. Cant believe how bad its verizon customer server-service 23 times in 4 day i been hung up on while waiting for a supervisor. On Saturday was told I will have one call me back still no call

Absolutely love the STAFF at this location!!! Wowsers super excited they really went extra and saved me a bunch of moniees!! WooT WooT!!!

As a 20 year customer of verizon i went to this store to upgrade to an Iphone 12. I entered the store wearing my mask as mandated by the county and immediately got yelled at for having the audacity to enter their covid free sanctuary. The rude employee pointed to a sign I did not see explaining that they only allow one customer at a time inside and informed me it would be a twenty five minute wait. not satisfied with sitting on the ground like a dog I immediately went to Spectrum where I was welcomed with a smile. I bought a new phone and gladly switched service to that provider. One less customer you have to deal with while you cower in fear in your store.

Mark was excellent ty

Absolutely complete disappointment What I walked in To was a empty store then to be told do you have a mask I did not have a mask. Then was sudden urgency from the manager making it a huge deal that he would have to provide me with a mask On top of that trying to purchase something from my phone they do not accept cash then after dealing with that the machine was down in only one way to purchase anything in that store so I can even buy something with my card

Excellent staff to solve our issues.

Thank you to ALL the men at this store and Careca!!! Because of you I love Verizon

New manager. Much better.

I wanted to take a moment to say how incredibly pleased I was with the service today from Misho and Mark. I am a senior citizen, and these guys were so patient with me, and help me figure out how to reset emails etc. It meant so much to me that they were not Condescending, or Judge mental. I will come back here anytime I need service, I will be for my friends, and make all my new purchases with Verizon from the store. They both deserve a raise.

I came in and had a mess of a situation with my Verizon account and Mark and Amir were the absolute best at helping me get through everything! Very knowledgeable and kind. Came up with a wonderful solution to my problem and were extremely patient throughout the whole process. Great customer service and helped me leave with a brand new pretty green iPhone 11(:

The rep helped me fix my phone.

Today I entered my Verizon store to barely be acknowledged by three attendants. I am the only customer in the store. I inquired about the upcoming iPhone 9. “That’s not official and probably rumor” case closed. All went back to their non tasks and happily chatted each other up. Barely any engagement and a pathetic face for Verizon. Sad.

I purchased a new phone and the salesman did not activate it. I could not receive phone calls or texts so there was no way Verizon automated system would work. This is the second time this particular store “expletive ” my phone. I will never return and I will tell everyone I know never to shop here.

Had appointment a between 4:00-4:30. Showed up at 4:15 to find out there closed:( There hours said to 5:00 pm

I had a great experience at this location. We were in the area from out-of-state when my daughters phone started malfunctioning. Jorge provided excellent service. He helped my daughter understand the differences between phones, and made sure everything was backed up and transferred to her new phone before we left. He even assisted me with getting a replacement phone of my own through the extended warranty because I was having issues with the battery. After all that, he even provided a great restaurant recommendation. Excellent service all around.

I came into this store because I wasn’t happy with AT&T anymore. David had me in and out in less than an hour with a new phone and the exact same plan as I had at AT&T, paying pretty much the same price I already was. The service is already better and I’m happy with it!

Usually good service here, been here several times and on occasion I will get an employee who doesnt want to be there...I have learned to just ask for someone different if you are not getting the service you expect.

What a wonderful experience at this store yesterday! We were greeted by a male, friendly associate when we entered, signed in right away, and the atmosphere was warm and welcoming. We waited about 15 minutes and during that time we used the facilities and browsed phones and tablets. Everyone working (all 4 associates I came in contact with) were friendly. I was helped by Gabby who walked me through buying a new IPad for my mom and setting everything up for her. The other associate Kali, was also very helpful. Overall a 5 star rating for this Verizon store. I recently had a very bad experience with the St Petersburg store, I will never go there AGAIN! Horrible customer service. From now on it’s the Pinellas Park location for all my Verizon needs.Sincerely, a loyal Verizon customer since 1996.

These guys were awesome. They worked as a team to resolve an issue. Ill definitely be back to that store.

Typical corporate store unwilling to help customers with legitimate issues that are easily manageable. Be careful if you ever need a replacement phone to get confirmation from Verizon staff that your non-removable accessories will be replaced. They will send you a $1000 phone like its nothing but refuse to replace a $50 screen protector. Unreal. A Verizon employee told me that the screen protectors are great and the company will replace them if you just lie to them about it not working, but when I came back to tell them I didnt feel comfortable doing this, they told me they didnt support that screen protector.

Called to get help on our phone stuck in safe mode and a nice man named Sheldon said he could help us but when we got there Sheldon was busy and the other 2 men would not help us or even try. They litterally said, we only sell the phones. We dont know anything about them!What?So, we needed to buy a new phone at that point and I had to do my own research on what phone might be good and ask the salesman if they had it in stock. Well, yes here it is he says and points to it.No additional comments as we glance at it and decide that this is what we need.Then comes a $40 charge up front to activate it even though we had had 5 phones with Verizon for over 12 years! Thank you for your loyalty.... not!I asked for a discount on accessories and the man laughed and scoffed and said no, they wont do that.They did for me at the Verizon in my home town.I would not recommend this Verizon store and its sales clerks to anyone. The 2 that I dealt with were arrogant and rude!

No one answered the phoneWas on hold longer than 20min .Your automated machine is horrible .To talk to an actual human would be nice not a machine

First, let me say m visit on 1/19 when Cory assisted me in upgrading to my iPhone X, I was very pleased with my service. He stated that, although I could get only 50% of the trade in value as my screen was cracked, that I could bring it back later to apply the trade in. I visited today, and another person negated as such. Perhaps a visit to their own Verizon website is needed instead instead of looking at the customer like Im an idiot. Ive attached a screen-shot of calculating the trade-in value for a damaged iPhone 6 Plus with cracked screen yields $72.50. I will return directly to Verizon for proper credit.

I came into this Verizon store from out of state, and in a dire situation regarding a death in the family. I needed a number port, a new phone, and a new unlimited plan asap. The service I received given the circumstances was stellar. One rep in particular named Careca understood the situation completely and did an excellent job getting me in and out of the store with everything I needed. The other staff members even threw on the football game for my friends who I had to drag along. 5 stars no question, If you live in St. Pete and have or want Verizon go see these fellas, they will take care of you. Thanks Careca...QUEENS NY KID

Great experience! I came in on a whim and I’m so glad I did. So back story, I called customer service because when I was trying to order the phone online it kept saying it was sold out. She told me she’d call the store for me and see if that was true or not (I hated that I couldn’t just talk to someone in the store so that alone had me on edge). When she got back on the phone, she told me “yeahhh, they’re sold out! But I can order and have it shipped to you in 2 days!” I appreciated her desire to help me, but I wanted to speak with someone myself. I didn’t want to have it shipped to me - it’s an expensive phone, last thing I want is it sitting on my porch and someone taking it! Any who, I came to the store and I was able to get the exact phone I wanted without any issues. I can’t remember the guys name, but he was nice and efficient! I came during my lunch break and I had no issues getting back to work on time.

Scully is very helpful. I just made the switch to Verizon and he answered my questions. Im glad I went to this location.

Justin was real helpful and a pretty nice and patient person all around.

Unless your phone is unusable, never opt for the Replacement Program. My device was having issues charging so I got a Factory Replacement which was even worse than my current phone that just took 10 hours to fully charge. The new phones headset speaker was broken. So after spending 2 hours transferring everything over to the new phone and putting on a new screen protector, all Verizon could tell me is better luck on the next replacement phone they would send you next day. Dont waste your time with insurance either, because it gets you the same worthless replacement, but you have to pay $150.

Amazing customer service! I’ve been a Verizon customer for years and love them. My husband and I recently went in to get on the same phone plan and Cory was super helpful the entire time. We unfortunately ended up there for 2.5 hours because my husbands phone (brought over from sprint) wouldn’t activate with LTE but he spent two hours trying to fix it. He then personally gave us a call two days later when he found a resolution. Overall great customer service in a not so great situation. Thank Cory!

Amir was so extremely helpful we cannot thank him enough! We called Verizon to add a line coming from Sprint and they replaced an existing phone number instead of adding a line. We tried to call support to get it fixed but we got transferred from department after department after being on hold and they were all unable to help.When we got to the store and explained our dire situation Amir was very understanding, and he figured out how to get a new line added and our phone number back. He turned a bad situation around and was very helpful throughout the process. Thanks for saving our phone numbers 😌

This is by far the best Verizon store I have visited in the Tampa Bay area. Rarely do you have to wait at all for service, and the employees know their products well. My thanks to David, the Manager who helped me download a better keyboard to my Android device. Smart people, professional, great service... thats enough to keep me as a customer.Cheers to Verizon

After two years of no phone use inside my residence in high springs FLA after a hurricane, I have exhausted every bit of attempts to fix. I started with Verizon after failed attempts with Sprint for two years. I guess I will have to get another carrier.

From the moment I walked in I was greeted with friendliness. Salesman Eddie took care of my new service and phone. Made what I felt was going to be a pain into a seem less transaction. He provided excellent customer service.

Great customer service! Misho was amazing! The best sales experience I’ve ever had at any retail store, EVER!

Im ALWAYS greeted at the door! The associates are more than helpful... Even though I live in Largo and have a Verizon store within 1.5 miles from my house I travel to the Pinellas Park location because of their employees!

The worst customer service. They are not accommodating to what was promised. (3) hours to set up a family plan and still we have to come back the next day to finish. Like I said starting off with this review, WORST EVER!

Theyre always pretty quick to help and Ive never left there feeling like I did not get great service. As opposed to other cell phone carrier locations that Ive been to in the past. Yes this is the standard now...

Awesome store. Very polite folks and wonderful displays. Very helpful without being pressured into buying something. I called ahead to see if they carried a specific car charger and they did! Other stores didnt have it. Mario is a fantastic Sales Rep! Their prices are true to retail price, not above..some other Verizon Wireless stores are shady with prices, not here!Coming back again!

Love my new phone.

Ive been dealing with an error message on my phone for 2 weeks, and finally made it into the Verizon store. I was expecting to have to sign in and wait for an hour in line. I had dreaded the experience for so long but I finally went in and was out within 5 minutes!! I wish I got this guys name because he was incredibly sweet and very helpful and did it all with a smile. Thats the way customer service should be!

Devin the roving Tampa Bay real estate agent here - As a real estate professional, having top notch technology and phone service is paramount to stay in touch with my clients and keep up to date with everything in my business. Heres what I thought of this Verizon location:We had great service here. We went in for a new phone activation on a BYOD (bring your own device) - they didnt give us trouble about getting a brand new phone instead, and let us sign up for a month-to-month commitment (essentially NO commitment), without the typical sales nagging.In the end, the person who helped us used needs analysis to find out that we could benefit from a waterproof speaker product they happened to have - and we were happy to walk out with it because it was based on us - not just buy buy buy. We also discussed potentially upgrading in a few months without immediate pressure. Overall a great experience that felt catered.I used to work in a wireless retail store - just not this one.

I love this store. They are always quick to help and so polite. They know what they are talking about and have helped me so much. I think they should be recognized as one of the best stores in this area.

Extremely helpful and didnt make me feel like a dummy

Took the bait for cut your bill in half and great 1-to-1 customer service at Sprint. Then when it came time for making a call, oh boy. It was like the tin can phones I had as a child. You get what you pay for. GLAD TO BE BACK WITH VERIZON. I SHOULD NEVER HAVE LEFT. This is by far the best! Who says you cant teach an old dog.

Nice phones. Great gadgets. A little Pricey

Helpful staff. Ive been a customer for many years

Very helpful... Sheldon rocked it. Appreciate your time and help.

I was greeted when I walked in which I thought was awesome but...all the staff was interested was making the next sale. What about the customer that wants to pay a bill. The staff when I asked if they could just make a payment actually said well we work on commission like sorry you have to wait. After 15mins and that comment I walked out

Great upsellers.Youve been warned.They darn near lock the exit doors on you until you upgrade one way or another.

Very good experience the girl that help me was very nice and help me get things set up for my phone while I was just coming in to pay a bill I had a couple of questions and she was very helpful and help me fix some things and issues that had been wrong with my phone she deserves a five star her name is Tiffany m a t o n t i general manager it says at Pinellas Park very nice lady

This is a shout out to Sheldon hes been very very helpful to me.

Great Verizon store. They dont put on glass covers however you can look at and feel any phone or tablet before you buy.

Worst customer service at a Verizon I have ever experienced. I told Eddie my camera was broken and he handed me a brochure and said call this number and file a claim. I questioned why he couldnt do it in the store. When I insisted again that it wasnt physical damage Eddie said it would be covered under warranty and that I should erase and reset my phone and that might fix it. He told me if I didnt know how to google it. When I said what if that doesnt work he replied youd be surprised. Pretty sure their job as employees is to help people not be rude to them. I wont be returning to this store.

Quick easy service. However make sure of what you are signing....ck that contract.The are smart and know the cell phones well.6*

Sheldon helped me out fixed my problem quick

I just bought the Google Pixel 3a, but wasn’t crazy about Google’s own phone cases. I called this store to check availability for an Otterbox. They had it in stock, so I was on my way! As soon as I arrived, Moshi was ready to help me. He brought out the case I called about and recommended a screen protector too. Not only did he help install both items for me, he was extremely diligent to make sure the screen protector was installed perfectly. With an added PopGrip, I was now at ease that my phone was fully protected! Thank you, Moshi! 🥇

When I go in I immediately tell them that I am electronically challengedso whatever has to be done they just take my phone do what I need have done and I thank them very much and out the door I go

The store we go to is a Verizon Company Store. Much better than the franchise stores. Located about the 68 hundred block of US-19 in the same center as the Wal-Mart grocery.

Dont waste your time. Of people standing around doing nothing show me a iPhone 6 months ago and dont screensaver for it run around

Salesperson was very nice and he was very helpful explaining everything to me

Received the best service I have ever at Verizon from Zachary Gardenhouse he was very helpful

Did what I needed them to do

Excellent service. Helpful. What more could you ask for?!!

Well, within the shortest notice, I was attended to with phone problems. The agent listened to what my plight was and did things according to request/had recommendations even though I did not wish to get rid of google opinions - he worked accordingly.

Its Verizon. Pretty much get what you expect. The service is friendly and helpful up front, but they always find a way to stick unwanted fees on your bill even if youve asked them repeatedly and specifically how your bill will be affected by what youre buying. They also sell you a scam, overpriced screen protector that offers free lifetime replacements that you actuallt have to pay $10 for (which you dont find out until you try to order a replacement from Zagg).Other than their crappy sales tactics, theyre usually nice and will help you with your phone if you cant figure something out.

By far the best Verizon store around. Mario is the icing on the cake. He is knowledgeable, friendly, and a great guy. Thanks Mario!

Best customer service of any cellphone business I have been in. Courteous, knowledgeable staff, fast service.

They do try to help people I think. Lately I have had an issue with my phone not keeping a charge. Its the connection port. Something they see daily thanks to our throwaway society we live in with electronics. So the phone (motorola droid turbo maxx I want to say) is not keeping a charge. I went in and asked for help. The guy sold me another cord for it that was just generic off their shelf. Like great it is showing a charge now from zero, but doesnt actually hold the charge when disconnected. Sure enough same issue. The thing is that once you are a customer they have you for the contract amount. Plus too many people walking in asking for too few employees for help Whatever the issue, we are often shoved to a corner to wait for some guy with a tablet to hopefully walk back over. If I was buying brand new, they would be all over me. Because I am current needing for the device to work, they have to handle me second. That is bad. But yeah they try. it is okay.

Upgraded to Pixel 2 associate Anna was so friendly and great to work with, she got me in and out fast and with the best phone.

Just simply dont deserve a good review period!!

Moved from sprint to Verizon today and picked up a note 4. The associate I was working with was polite, knowledgeable and efficient. What more can you ask for?

For faster service I use the machine inside..good service

DO NOT GO HERE! Every time I have I have been told some thing different they say its corporate but when I go to any other corporate store I get good service and straight answers

The Verizon manager was courteous & professional and is an asset to this store. However the female representative in the store was rude, disrespectful & has a poor grasp of knowledge of techniques and lacks interpersonal skills as it relates to customers.

I also had Verizon when I was a teenager and my mom is still with them today shes had a contract with them for over 20 years and still loves her phones and serves

Lots of help. No wait this time. Usually busy but the service is good.

Stores alright but customer service coul be better.

Cory was very helpful! Great customer service