They used to be a great auto service department, but now they’re filled with lots of incompetent and rude personnel who don’t know how to deal with customers. I brought my two vehicles in less than one week to get them serviced and I can just say that what used to be a pleasant experience every time I came, became a pretty stressful one, and today they couldn’t do any worse, a simple oil change took almost 3 hours, I got a report full of recommendations that I had already done before a few months ago, which speaks a lot about how dishonesty has taken over this department, requested my car to be washed and they forgot to close the front windows and as a result the front passenger seat got wet, fortunately they acknowledged their mistake and had the seat dried and I got a free oil change for the next visit, but when I was driving back home the tire pressure light came on and once I stopped at a gas station I noticed what happened…they had forgot to put back a valve cap on one of the tires!!! So upset at how things have gone bad at this place that used to be pretty professional and reliable.

We waited more than 3hrs for and oil change and tires rotation, when I get home I realized they didn’t rotated the tires.

Wait for 4 hours to get a simple routine service

It takes too long to get an oil change considering I had an appointment

Had an appointment but I believe they don’t go by appointment, only one person working, will never come back

They didn’t even answer the phone the second time I called after getting hung up

They open up exactly at 7 a.m. And the crew rushed out to all the cars who had appointments and took care of us promptly. Overall great customer service.

Had oil line to transmission replaced. Before that transmission was working fine. Pulling of out dealership transmission slipped shifting to 2nd and bangs hard into 1st gear when stopping. Took car back right way, kept car Saturday to Tuesday I had to call for update on Tuesday was told mgr would call back. Mgr called back hours later and said transmission is broken and needs to be replaced. I believe transmission oil was not refilled correctly after fixing line and that caused transmission to fail and dealer is hiding their mistake

Very quick service, but make sure you give your invoice to the valet, so they could bring your car. Other wise you will be waiting forever.

Great service with chauffeur service included.

In and out great service they make you feel right at home. Keep up the good work!

I highly recommend Kendall Toyota. Great costumer service!

It is not a good place to fix your car or recieve any service, I spent 3 hours for a simple routine service and I was waiting in total more than 3 hours,when they had to give me my car back in the delivery zone I waited for more than 20 min and nobody ask me anything when finally some employee help me, I complained he said write a bad survey ...it was a Tuesday morning so, it was not a busy day.

Clean the car to reduce the risk of corona virus, the attendant was not wearing gloves my card was given to me without wiping out the steering wheel and door handles etc. after service, and I was over charged.The spread of the novel coronavirus, and its associated COVID-19 disease, is made worse because it is highly contagious. Since vehicle interiors are essentially small contained spaces, it is important to take steps to reduce the risk of contracting the virus while driving or riding inside.When it comes to vehicles, washing your hands thoroughly is one of the most effective ways to prevent transmission of the virus, which is spread from small droplets from the nose or mouth when an infected person coughs, sneezes or exhales.

Well right now ive been trying to reach the service department on the phone for an hour

They included a complementary car washon the oil change, I mean I know is complementary but at least do it, the car was not wash at all It left as dirty as it came if not more because there was black hands impressions on the hood I guess from the mechanic my wife was the one that took the car and didnt noticed but thats just very unprofessional.

Nice people, excellent job

Good service.Particularly liked my driver Isabel.

Javier is my favorite service person. He has been there for many years, and has a lot of experience. He is bilingual which is great forUs and I feel very confident with his advices when it comes to servicing our family cars. IRecommend him 100 per cent.

Great service

Professional and very nice people

By now everything looks good as always

Got a good price on a premium oil change due to an online coupon. Only downside was the 3.5 hour wait and a dirty smudge left on my drivers side door. First world problems, I know. Ill probably go elsewhere next time.

So painful to have to bring the car here. Incompetent, unhelpful and unprofessional staff. It’s like they are doing the customer a favor - no - the customer is doing you the favor and keeping you employed. Understand that !! Thanks for you disregard. With so many places hungry for business, I will take mine elsewhere.

Mixed feelings!

Terrible client attention. We left.

Always a great experience

Good service..

Efficient

Super long line at cashier, with only 1 person working where they could have 2.

Great service!

Service was very good

Great service everytime!

Unscrupulous vendors

3 hour wait for maintenance !! And when we told him our discomfort, the man who attended us treated us badly !! And he gave us the car without maintenance. We come because the car is on lease !!! When this secure contract expires, I switch to another site.

Your employees are very attentive, good service

Very good service are fast

Very good service?. Although they delay in the process to solve the problems !!!

I received a very professional and very fast attention.Very happy with their dedication and work.

Excellent

Excellent place to buy, very good attention !!!!

I took the car to service and they delivered it to me with the problem solved and they did not solve anything. Follow the problem

Professional service, very familiar staff, the place very comfortable and current.

Bad attention ... they are interested in taking the data ... this would be the last place I would recommend for them to buy their TOYOTA ... they do not honor the nobility and humility that characterizes the brand ... remember the most true slogan the toyota ... ALWAYS OPEN A TOYOTA FOR YOU .. it hurts that KENDAL toyota lost its horizon ...

I did not like.

Excellent service and first class service

Very well attended fast and safe mr Juan Carlos mina exelente, thanks

Well they told me that I have to wait 5 hours or more for the gasoline pump and air bags recall to finish.

Love it

Very good service

Excellent Giovanna. No.1

Terrible service. If you do not deliver a personal document or your information to the seller does not attend to you. I wrote to his chat in the morning, asked if I could go to see the new hybrid corolla and they assured me that they would have it there and could see it and quote its price. When I arrived at the place they didnt have the car and the seller didnt want to help me because I refused to give him a copy of my license. What kind of service you get there!Terrible service If you do not deliver a personal document or your information to the seller does not attend to you. Writing in your chat in the morning, ask if I could go to see the new hybrid corolla and make sure what they would have there and could see it and quote its price. When I arrived at the place we did not have the car and the seller did not want to help me because I refused to give him a copy of my license. What kind of service you get there!

Excellent, good service, kindness, respect and trust, I recommend it

Slow service, but efficient and elegant waiting room

Super nice.

A total deception in every way

100% professional,,, the best,,, and # 1 seller Lazaro

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