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Big 5 Sporting Goods
7710 W Thomas Rd, Phoenix, AZ 85033, United States
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Big 5 Sporting Goods
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Ca
Review β„–1

Cashiers were really nice as I walked in I was greeted by both. Sales staff was very nice and helpful and even got a good deal thanks to the manager !!πŸ™‚πŸ™‚πŸ™‚πŸ™‚

Ka
Review β„–2

I had an excellent experience at this Big 5. Hector Rincon treated me as if he was my personal shopper. He made sure I got everything I needed even if he had to go to the back a few times. He is a great asset to your team

Ma
Review β„–3

I love Big 5. Friendly staff along with quality products. Bought a baseball glove and a knife for much less than I would be charged at another major sporting goods store. Happier than a kid in a playground.

Ca
Review β„–4

Since this location updated their staff, things are so much better! They have great customer service the new Manager is a keeper shes very respectful including their remaining staff!...

Ke
Review β„–5

Staff was very helpful made my experience quick and easy.

Vi
Review β„–6

Nice store. I’ve bought shoes and exchanged them and returned them with no hassle. Nice shoe selection for work

Mi
Review β„–7

The people are great the store is one of cleanest Ive ever been in great job I shall return thank u

Uh
Review β„–8

Dont shop here.. main lady had unnecessary attitudes when you cant find things because theres no organization of the products.. not only that after she figured out online it should have been there but we couldnt find it in that mess of a store... So I went down the street to the other one that looked like a well running store and purchased numerous items I couldnt find at this one.. store managers need to put their manager pants on and make it look like a store instead of a tote up walmart

Ho
Review β„–9

Thank you for reading the Honest Reviews4U! This is a great little outdoor and sports store. I was greeted upon entering the store. The store was very clean and organized. You can shop here for some camping gear, exercise or sport clothing and equipment. They also have a variety of shoes for him and her. Custom service was friendly especially in the shoe section. The only opportunity I found was that some of the displayed items were not labeled as super saver and as a result I made it hard to distinguish what items could be used with a coupon and what items disqualified. I highly suggest to insure any item that qualifies as super saver should be labeled as such in the displayed items (for this reason 4 of 5 stars). Other than that great place to visit with plenty of clean parking space. I highly recommend this place. πŸ‘

Ch
Review β„–10

They have such awesome deals yet not enough product, shoes to sell always.

Sh
Review β„–11

My husband and I went in to buy some long-sleeve cool shirts for the summer time. We asked an employee where the shirts are and his remark was everything we have is out on the floor. So we kept walking around looking at different items and ran into the shirts we were looking for. The employee had no knowledge of the store and was more fixated on talking with all of the other employees. When we left the store we said very loudly goodbye thank you because it was rude of them to not say thank you and have a good day. Again they were all just too busy talking amongst ourselves. This store has horrible customer service

Ro
Review β„–12

Good store.I always get my foot wear here.

No
Review β„–13

Bought football gloves for my son in elementary size medium.

An
Review β„–14

Alot of stuff was out of stock but they had what I needed, thank goodness.

Ru
Review β„–15

I guess it just goes to show that when you hire somebody from the streets that actually lives in Maryville all they really do is just basically sit there and just say yay nay they have no idea what’s going on I need to go back to school and learn about sales representatives they have no idea sorry bad experience not only by with me but I have seen other customers ask for certain items where the rat staff is totally lost thinking about their boyfriends and on their phone and they just in La La Land sorry for giving you a bad review but I’m glad that some of the other big fives in other areas not in the Mary Valley area are totally capable and competent to do something oh my Lord

Ti
Review β„–16

Great store that has great sales all the time! At this location, the people that work here have all been friendly and helpful!

Ta
Review β„–17

Went to get a canopy. Left with a pool, and a trampoline. Nice prices big 5.

Bi
Review β„–18

Professional and friendly staff. Took good care of me!

di
Review β„–19

Great shoe sale + 10% off with coupon

Ce
Review β„–20

August 29 2021 sunday4:30pmManager with bad attitude I will not be returning to that store ..

Li
Review β„–21

Manager was great Help me find What I needed,Cashier was friendly Wonderful

Ru
Review β„–22

Got some affordable hiking boots! Went for just one pair so I could do yard work, thing is I need size 14. Did not see anything on the shelf. So I ask the guy and he brings two types. One $20.00 which was $40.00 & the other was $45.00 which was $65.00 so I bought them both. I was very happy 😊! Also bought a nice knife for my son in-laws birthday!

Al
Review β„–23

Clean good customer service and well stocked

Ro
Review β„–24

Ive always enjoyed going to Big 5 Sporting Goods my man Hector at this location help me find snow boots for both of my children we went up to the mountains over the weekend played in the snow so thanks again Hector

su
Review β„–25

Good customer service.

Jo
Review β„–26

Good they ask if you need help.It not like another store

AL
Review β„–27

My favorite sporting goods chain of stores.

La
Review β„–28

Great place and people...always great deals on shoes.....

El
Review β„–29

Found exactly what I wanted at a great price without having to walk into a big box store, as soon as I walked in they asked what I was looking for and walked me to the correct area. The water sipping backpacks were all high quality and I found a great one in my budget of under $20 . I would recommend this store to everyone.

Br
Review β„–30

Not bad, give it a go. I bought a basketball for my daughter here.

Fe
Review β„–31

The sales person was very helpful

Al
Review β„–32

I GOT ME A CAMP OUT SET UP AND GOT A HELL OF DEAL....GREAT SERVICE

Ed
Review β„–33

It was good.. Had help were neededπŸ‘Œ

Aa
Review β„–34

I wish big five was out in Texas miss it! Glad to have visited one in Arizona on a trip

De
Review β„–35

Store was clean and organized. Staff was helpful and courteous. They do need a changing room to try on clothing.

Be
Review β„–36

Great place and prices

Yo
Review β„–37

I live by the one on baseline and 35th ave, and this store is packed, it has everything, customer service is great at this store, this store makes the store on baseline look like a mini sporting store, alot more selection at this store.

Er
Review β„–38

Great help and knowledge of what was available at other locations.

Jo
Review β„–39

Excellent place to to shop employees are very helpful

Je
Review β„–40

Amazing customer service! Came in today after long day of work, with my daughter just for some soccer cleats. As cashier Karen helped us out she went out her way showed us a good soccer deal & also made sure my daughter had everything she needed for soccer! Very sweet girl ! Not to mention there was a rush but attended us very good & other customers! Definitely coming back to this store! Good to see employees take good care of customers (:

Fe
Review β„–41

U guys Rock. I need speed bag πŸŽ’.swivelPast 2 weeks u guys dont have it......

Ab
Review β„–42

Was in and out and found exactly what I needed. Cashier was courteous and the water shoes were on sale, Im a happy swimmer!

Jo
Review β„–43

As always this store is awesome

An
Review β„–44

Best place to come for live bait ammo guns.

Je
Review β„–45

They have a good selection of shoes but not enough wide width choices. They should have cotton socks for sale but they only have them for men. Overall it is a good store with a friendly and helpful staff.

Al
Review β„–46

Light skin at the guy counter has great customer service. Dealt with him a few times. Hes very patient.

Lu
Review β„–47

Fun place to shop you always πŸ˜‰ finds something u didnt want great deals

Da
Review β„–48

The young Hispanic gentleman that helped me with purchasing work boots was very polite and more than helpful. Plus he could carry on a conversation about a wide variety of topics that he showed knowledge about. Gave me faith that not all of his generation are listless.

To
Review β„–49

They had kid baseball glo

Sa
Review β„–50

Awesome stuff service

Jo
Review β„–51

Good deals and service

be
Review β„–52

Got a great pair of workout shoes. And wanted Nike sandals but employees were to busy standing around talking instead of helping customers. The security guard was the only nice person at the store and the cashier. Thats it .I would rather go out of my way to another Big 5 then go back to this store.. This store needs to. Improve before I go back. and I told them that when I left.

Fr
Review β„–53

Needs some tlc

Th
Review β„–54

Very pricey. Not much selection. Went in for darts. Not much of a selection. Amazon was cheaper more to choose from

Ma
Review β„–55

Very good

Ez
Review β„–56

Nice people, Ill find all I need to my fun

Ra
Review β„–57

Very calm sports store. Privacy was respected and the gun counter was knowledgable. Staff were friendly and respectful during time spent and time leaving. It is alittle over crowded with product but this is my go to Big 5 branch and have yet to have an issue. Thank you

Li
Review β„–58

Great specials every week

Ro
Review β„–59

Staff was helpful and friendly. Id go back to by my buy my outdoor goods.

Li
Review β„–60

Rude on 2-24-21 the cashier seemed upset cause I a return...rude as hell

Do
Review β„–61

Had bought a drone as a Christmas gift but didnt work. So I went to another location to exchange it for another one. It had the same issue and I wanted a full return at this point. I believe that the employees knew those items had defects and decided to sell it me anyways. Waisted my time and money. Got a better drone at Walmart.

Na
Review β„–62

Great service. They were able to help me find all the items my son needed for football. I will definitely be back.

Fe
Review β„–63

This store need more. AttentionNeeds customer serviceLike people with energy wanting for you to buy. ...

br
Review β„–64

Really good deal on Fila. $25 for very light sneakers with memory foam, cant be beat

ch
Review β„–65

Drove by in between Spring Training games to get binoculars, and George helped us tremendously! His customer service was outstanding, as he answered all our questions and helped us pick out the perfect pair!

Br
Review β„–66

I love this place. Only place I buy shoes and knives. Sign up for email and get emails everyday about great day only sales. Big 5 is awesome.

Le
Review β„–67

Nice place to buy your camping gear and sport activities

Li
Review β„–68

Could be better organized. Missing a lot of inventory, not many products on the floor.

Ma
Review β„–69

They had what I was looking for.

To
Review β„–70

Found nice cleats for my son for football, but didnt have the money at the time, however, the store was able to put them on layaway for one week with no money deposit. Thats what I call service. Not to mention the helpful staff. Would definitely recommend this store for your sporting good needs.

As
Review β„–71

Associate was very helpful .

Je
Review β„–72

Erika store at 77th and Thomas.You rock!! Made my husbands day, after calling to confirm that Big 5 had his inner tube in stock, and cheaper than a bike shop, I can finally stop calling around the valley trying to find that tube!! So Thank you hes packing up for his father son camping& biking trek weekend now...You have a great personality, I could hear your smile over the phone and your willingness to take ownership of my call and the offer to hold items upfront so he can get in and get on his way today!!Great job, Thanks again..

Jo
Review β„–73

This young, man with black hair, was of great help, to me, very polite, and patient, and just for that, I bought four pairs tennis, and did all my shopping there, very good service, I appreciate the here, I highly recommend this store to all my friends, will continue shopping there, again, thanks guys, a five star, store.

Sh
Review β„–74

The gentleman helping was very good. Very patient and kind. We were there looking for shoes. It was very close to closing time. They didnt even rush us. Told us to take our time.

Sa
Review β„–75

This one is my favorite store, very easy in and out, stuff is very helpful, I always get what I am looking for .

Ma
Review β„–76

This is my new store to purchase workout clothes. Havent had enough time to see what all is there. Just yoga pants for work. Love them :)

de
Review β„–77

Love this store and all the customer service employees! Highly recommend!

Si
Review β„–78

This big five is good, I met an employee here. She just started, but she was extremely helpful and answered all questions on products. If youre a woman though, I recommend coming here when theres light out, area is kinda sketchy.

Pa
Review β„–79

I was assisted by a outstanding customer service who went out of his way to find me the right pair of shoes. Thank you for an enjoyable shopping experience! Will come back to check for more of the store.

Eb
Review β„–80

Denied service. Just went to get shoes had my receipt and was still denied service. Had tom go to another big 5 to get treated fair and equal, so now big 5 is on the list too.NOW ADDED TO: City File# 18-0657-001

Ja
Review β„–81

Helpful people but they were little bit lighton the fishing lures

Ke
Review β„–82

Guy that helped find my daughters cleats for softball. Was great

Jo
Review β„–83

I love going to big five because I always find great deals on there clothes,shoes, and there named brand sunglasses πŸ˜ŽπŸ‘πŸ‘

ed
Review β„–84

Very helpful helped me buy pelletes bbs for my air rifle

Um
Review β„–85

One of my favorite stores. Always nice helpful staff! The store manager is very and is informative on fishing licenses.

Ka
Review β„–86

Surprisingly they had childrens wrestling shoes. I usually have a difficult time finding a store with them for younger kids. I just wish they had more than two different shoes to choose from. However, it beats ordering them online and ending up with the wrong size. I also like that they have seats in there so I was able to rest while my boys went crazy looking at everything.

Sk
Review β„–87

Ok Place

jo
Review β„–88

They tend to act like they know what they are talking about.

Fa
Review β„–89

Absolutely love this store. Got all our snow gear on a one day only sale. They even haveot of clearance items, NFL items for cheap.

Ub
Review β„–90

They have every sport equipment here and great prices.

Am
Review β„–91

In and out. Very helpful employees.

fv
Review β„–92

Good welcoming by the manager and cashier, but one of the employees seem like she didnt want to help me at all so I just took my business somewhere else.

Ri
Review β„–93

Large selection of items

Li
Review β„–94

I love this store they always have good deals and good sales. I just became a fan not to long ago but I would sign up to view their ads.

al
Review β„–95

Asked a staff where an item was and they didnt know, nor did they help me find it. Bought an item that i thought would work, and it broke. Not happy 😀 but it is what it is.

Gl
Review β„–96

It Good

Jo
Review β„–97

I got help right away, it was fast. And good low prices on shoes

Ra
Review β„–98

Always the Best Deals on Shoes.They have everything you need for sports stuff.Ive been shopping here for years and the staff are always helpful..

Ja
Review β„–99

Friendly staff. Called ahead and had items on hold. Prices were a great deal.

Br
Review β„–100

Quick clean in and out

Information
59 Photos
100 Comments
4.3 Rating
  • Address:7710 W Thomas Rd, Phoenix, AZ 85033, United States
  • Site:http://big5sportinggoods.com/
  • Phone:+1 623-848-4800
Categories
  • Outdoor sports store
  • Camping store
  • Clothing store
  • Sporting goods store
  • Running store
  • Shoe store
  • Sportswear store
Working hours
  • Monday:9AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9:30PM
  • Saturday:8:30AM–7:30PM
  • Sunday:Closed
Service options
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible lift:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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