ASK FOR DEAN! This company is definitely not built for the general public but is geared more towards serving experienced contractors and businesses. The phone tree has been god awful every time Ive called in (sales reps who know little to nothing about the actual products they are selling) except for 1 time when I called in and was connected to Dean Beranek: Customer Service Specialist. Changed the way I look at this company all together! I would have given 1/5 if not for Dean so those 2 extra stars are for him and his outstanding service!
Like everyone else said, the business practice of REQUIRING personal info just to know their prices is absurd. Nice folks on the phone (extra star for them) but their business practice cost them a sale today and in the future. Evolve or die in business.
Terrible customers svc. Wanted a quote and had to give so much information to get it, then once I got the quote the pricing was way higher than Industrial Metals. Beware!
Wouldnt let me ask a question until l I provided all my contact info, After I provided all my info, about 6 questions... i was told they dont carry steel tubing.. waste of time and poor customer service.
If I could give a ZERO rating I would. I called them a couple of months ago and couldnt help me. They ask too many tedious questions when I just wanted a quote.
Good prices great staff