I called to get a super simple small square of aluminum cut. The receptionist was extremely nice. She relayed my message so someone else who misunderstood what I was asking for. After she put me on hold multiple times to relay messages between myself and the sales person I asked if I could speak directly with the sales person. I was put on hold again, the receptionist returned and relayed another message that it will be a $100 minimum charge.Welp.. you were successful in getting rid of me.Awful customer service!
Everyone here was very kind to me. They did the job perfectly, and in less than an hour. Price is right. Thank you!
If you can find a nicer guy than Dave Blake, I would like to know him also.
Dave and Bryan are two fine gentlemen.
Me:Hey Allen it’s Chris the guy who brought in those pins, and I was just curious if you had a guesstimate on completion ?BLAKE EMPLOYEE: Sorry man, weve been busy and I havent been able to get to them yet. Im going to be gone Thursday, all through next week. I knoweven if I start on them today Im not going to have them done by Wednesday. If you want to pick them up I still have them here, sorry I didnt get back to you on them, a lot of things piled on at the same timeME: I understand dude happens to me all the time, do you have any kind of projected idea of when you could have them doneBLAKE EMPLOYEE: I know I wont be back in town until the 18th, so if everything works out well, it wont be until about 20th or 21st.ME: Ok that will still work then thanks manME: Hey man it’s skinny’s friend that dropped off the pins just wanted to check in and make sure that they’re still going to get madeBLAKE EMPLOYEE: Work kinda exploded while I was out. With the holidays coming up, and our backlog Im not going to have enough time to get to themSorry for the wasted time man, it was the worst time of year as to get machine time for personal projects. Im in all week from 8 to 6,ME: I’m very disappointed with the level of professionalism that this was treated with they very well could’ve Been a regular order considering the other gentleman working took down the information for the log and this is the second time allowed for more time without so much as a doubt, but I also had to contact you to be informed that my parts are not going to be made that you know I’m in a time crunch for to get finished even originally when I dropped them off over a month ago I told u I had a deadline . So because I was just informed and not even attempted to contact I have to ty to find a shop that can do them before the first no matter what their asking ? Really disappointed man we could’ve had continuous business for larger pricier pieces for my production equipment considering factory starts running the beginning of the monthWhat time will you be there in the morning so I can come grab the pins as soon as possible to try to expedite them getting done with someone elseIll be in at 8.Almost two months of being told it would be finished before the end of December and it’s for CORPORATION not a personal project very unprofessional now it’ll be very costly and rushed for me
Ive worked with Bryan Blake for over 10 years. His shop makes excellent parts at a reasonable price and Bryan can even engineer and design parts using Solidworks when needed.
Never go here place is out right over priced .They need to get a clue never go here over promise under delivery ! THx
Great work!