Was here recently for Trane’s Digital Day. Great place, wonderful people. Trane’s team at this location is top-notch!

People are rude and a lot of times they deliver equipment damaged by fork lifts

Customer service is poor. Called several times to get a compressor warrantied. Spent most of my time on hold. Then choose the call back method. Well they didnt call back:(

Terrible customer service. Waited on hold for over an hour just to be told they dont sell to the public. Then refused to even assist me with getting the correct part number for my heat pump. I used to swear by trane but their service is terrible. I could see if it was a part for the cooling system but a condenser motor I have 2 units the other is a Goodman and I had no problems getting parts for it.

Customer service is generally poor every time I go into that store, you can stand there for several minutes without even being acknowledged. Calling in is an even worse experience. It is rare that you get an answer from someone at that location, and so you often get a customer service rep who is not familiar with the business, or the parts that you are asking for.

Friendly knowledgeable service.

Polite n verry friendly. Also knowledgeable

Relatively quick with service. Nice employees!

The team at trane is awesome. We have been trane dealers for 5 years and the level of service and desire to help our team grow and fulfill our customers needs has been unmatched. Great job guys!

Great quick service really helpful staff

Awful. Just Awful. The arrogance of this company is astounding. I have been trying to get a price on a compressor for a customer with a trane unit for 4 hours. Endless hold resulting in a voicemail box no matter what option you select on their menu. Trane is so big and so arrogant that they simply dont care about ACTUAL customer service after they sell you an overpriced unit.

Poor customer service....nothing new when it comes to trane. One customer there and took 45min just to grab a board.

Only two weeks after buying two new Trane rooftop heat pumps one is already down. Contractor has been here but Trane has no parts availability on weekends. In 110° weather someone should be there to support the customers and technicians who are working.

This place is so malfunctioned it is insane....every time is 45 min to an hour.