Ordered a shell for a fob key. Jane told me it had come in and come anytime between 10 and 5. Arrived at 11. Jake said he was finishing up with a customer and he would hop on my key shortly. An hour later Jake was still outside with the other customers key. I asked the 2 other employees behind the key counter if they could help me. They were both like deers in the headlights. They said only Jake knows how to program the fob. I said there is no programming. I only need the shell of the fob and the key cut. They both shrugged. Asked for the manager. She was rude from the get go. Said l should have made an appointment and Jake will be at least another hour. I told her l did not need to program the fob. It went completely over her head. She insisted on an appointment although it was never mentioned during any previous communication. She expected me to know about Ace Hardware policies on key making. Told the rude manager that l am not in the key business, she is. I was amazed that such an incompetent person was in charge. Asked for my deposit back. Avoid this establishment at all costs. Customer service is a foreign concept at this Ace franchise.

Ive previously had very good customer service experiences at this location, but things must have changed. I called to get help on an outdoor paint for stucco and order a gallon and the paint department was uneducated and less than helpful. I asked if I could order the paint over the phone and pick it up. The person I spoke to mocked me and then said hed never heard of such an option and Id have to talk to the manager. Apparently the manager didnt want to talk to a customer because then the same person came back on and said the only way that was possible was online. Then I asked about the different exterior paint options and he was lost. Multiple times during this conversation, the paint dept tried to get off the phone and practically hung up. The only reason I picked this location was for the customer service. Ill be going since you can find poor customer service anywhere.

Great place! They have EVERYTHING!! AQESOME CUSTOMER SERVICE 👍

Best customer service experience Ive had in a long time. Jake in the key department worked some magic on a car key for me. He could have easily said it wasnt possible and sent me on my way, but instead went above and beyond and managed to fix my key. This Ace Hardware has earned my business, I will continue to go to this location for all of my home projects etc. Thank you Jake!

Had a key made and in the short tome I waited I found several cute greeting cards. Also local honey and 409, the latter has been scarce in the last year. Staff friendly and helpful!

Would not sell window screen material or shade cloth, you can only get completed screens from them.What kind of hardware store does this?????? They told me to go to Lowes or Home Depot.

This is one of the largest Ace Hardwares Ive been visited. When you like going to the hardware store and finding that little piece that no one has, this is the place. They have a much larger selection of options. However, employees are not knowledgeable about parts or tools. That is the first time I experienced anything like that at an Ace.

Will not sell shade cloth. Must buy screens that they make in store.

Its the place where you can always find screws, nuts, bolts or other random fasteners for any project.UPDATE: I needed a faucet supply line adapter 9/16-24 UNEF male to 1/2-Inch NPT male, not available at any DIY Box Store. Bill at Ahwatukee Ace not only helped me look through all of the adapters, but suggested 2 plumbing supply companies that may carry the super specific part. He was extremely nice and knowledgeable, I will revisit Ace anytime I need help.

Tall african american female was so rude. Do your job.

Worst Ace I have ever been to, will return to Ruggieros Ace Hardware where the service is excellent & worth the drive.This place cant even answer the phone, although the key people are good.

Love Ace. They always have what I want and are very knowledgeable.

Always helpful finding what I need. I love this place!

Love this place, so I dont have to drive farther to Home Depot.

Very friendly and helpful staff! Clean and organized store. Love coming here vs the big box stores!

Love my neighborhood hardware store. I dare you to try shopping here without being greeted and offered help...lol Great store.

This is my neighborhood Ace and usually I just buy small things there but today I bought a new propane grill. Big purchase that was a very positive experience. Not like the big stores. The person who helped me went out of his way and even helped load it into my truck. Shop Ace and you wont be disappointed.

Always great. Helpful, attentive, and well stocked. Some really smart and helpful staff have helped me solve problems. Only negative is the amount of security locks that you have to ask for help to get stuff.

Great store in a great location. Huge selection too

Love to go there for their experience knowledgeable help. never have to try to hunt down someone to find what Im looking for. always greeted with a smile and asked if they can help find something.

Ace Hardware is close to my house and it’s a go to store. The selection of items is great for a smaller store. The team is helpful and makes you feel like you are the only person in the store. Melanie a cashier is one of the sweetest people! She has is so friendly & efficient.

Two big box home improvement stores didn’t have what I needed. ACE had everything I needed.

Great customer service. Have everything needed

They had everything we needed and helped us find what we couldnt find.

Awesome customer service, Im very happy with my YETI purchase.

Well staffed. Knowledgeable. Very courteous and eager to help. Had at least 4 staff offer to help me as I walked through the store. Favorable return policy. Melanie was very cordial and helpful at checkout.

They always have what Im looking for, usually something that the big box stores dont stock.

This Ace is huge and has very friendly staff that went out of there way to help me

Luv, Ace always clean, kind, courteous, pleasant, and helpful.

The guy that did our keys was very caring and kind. It wasnt the person fault that the keys didnt turn out the first time the machine was bad but we are very satisfied that they were able to make us some 🔑. Thank you ace hardware store you guys are great. Everyone that works there was friendly and kind. God bless!🙏🙏

Love these folks!! Always Pleasant and More than helpful! Great hometown Store!

Very friendly and helpful staff. Had a great selection of fasteners and hardware. Very tidy and clean.

Very Professional and helpful.

Great family business!

Good selection and great helpful people.

This location along with the foothills location are A+.. always friendly and willing to find a way to help you. Went in for a key and walked out spending $50 on items I didnt really need just because I felt the service was good. I firmly believe in taking care of those who take care of you. Please thank your Ace team for me!

Super friendly and knowledgeable staff. Found what I needed quickly and signed up for rewards easily

Ace IS the place with the helpful hardware man!! (It was a man so it is accurate. And flows better!) I went in looking to fix a problem and Jimmy was my guy!! He helped me find not only what I thought would work, but he came up with an out of the box solution that nailed it!!!! It worked PERFECTLY!! Way better solution than the original, and much less work for me!! Thanks Jimmy and thanks Wayne who talked to me on the phone earlier!!Also, the cashier was sweet and nice and just put the cherry on the cake, so to speak.

Excellent customer service. Prices are a little higher then home Depot and Lowes but you most certainly can get in and out quickly. One thing I have noticed is they usually have a lot of stuff that you just simply cant find at the big box stores. Its always a bushing or a spacer or a special screw with a unique head on it that they always have. basically, if Ace hardware doesnt have it good luck finding it.

Very helpful but this app is not user-friendly. Trying to find send button all I see is add photo button

Customer service is fantastic. Very helpful and kind!

Best place in Ahwatukee to shop for tour hardware needs

I love Ace, always the place to go when you need small hard to find hardware pieces. Usually the helpful friendly staff will guide you to the correct aisle to find exactly what you need. Unfortunately the staff here is hit or miss, some very helpful and pleasant to be around, while others seem to be inconvenienced by your presence. Careful on the hardware aisle, some of the employees take meticulously matching up screws for critical components as stealing only to be proved wrong. Prices are higher than big box stores, but usually the service makes it worth the while, just depends on how the employees are feeling that day. Also the store has moved from the NW corner to the SE, its not permanently closed.

This particular ace is super friendly and helpful. Everyone in the store knows where things are and know how to give advice.

Ace is one of the best hardware and just general household stuff. Their staff is knowledgeable and professional in how they treat their customers. My choice instead of Big Box stores!

Alot more than to be expected from the outside, but inside the store has a good Even Flow.throughout the packed walls to the back of the store. I was lost and quickly regained my where abouts from a friendly staff member. Many varieties from LED flashlight, to electrical outlets, to an array of name brand paints to make any room an easy change. Tape for drywall, mud, and even trim for the finishing touches on your weekend remodeling campaign.Fast at the register to get you on your way!!FIND IT AND GO!!

Ace is one of those old-time stores. That you know is going to collapse on itself eventually. But its still there and they still sell cheap stuff.

I am always impressed with a peaceful clean quiet well-staffed nature of this Aces hardware. I would highly recommend it

Heard they had keys and matching fob for the truck. Checked and they did. It was half the price of dealer and they programmed them also. Service was great and they made sure it was done right.

Customer service is amazing! Staff is very helpful!

Had some keys made with Jim today he was awesome such a great personality hes a keeper and the whole staff was super friendly and Acknowledgd me on the way in and out never had an experience like this at an Ace hardware store . It was like going to chick filet but for hardware lol😁🤙

The ace paint is real good.

Those older sales-guys are awesome!! Theyll take care of your most obscure order within minutes. That stores inventory is truely startling for its size! Its invaluable to our community as its the only Ace within miles!

I tend to buy nuts and bolts here. It works out expensive for small quantities but very local and handy.

I love my ACE! The staff are always helpful and knowledgeable. Quality product at a good price.

Always good helpful hardware people and much easier to get in and out of thin The big box.

Great place for your household repair needs. I also needed some keys made and the gentleman at the key desk was very helpful and patient while completing the job. Store associates were friendly and helped me find everything on my list. 👍

I needed 2 specific things late on Saturday evening. Went to Ace was directed to where my choices would be. Made my selections. And was out of the store. Courtesy and quick service. Ive made one return visit already.

Ive been using this Ace in its various locations for years. Friendly and helpful. Always seem to have those odd hardware store items you cant seem to find at the big box stores.

Its close to home and I love how eager everyone is to help you. I usual check here first before going to Lowes or home Depot because its a smaller store, easier to get in and out.

This store is right next to my house and I won’t ever go in again, “Ace is he place with the helpful hardware folks” not true here, I was working on Super Bowl Sunday due to being so busy, ace was OPEN till 5pm, I arrived at 4:30pm and was immediately helped in a manner as if I was being rushed out the stored, the young man at the register didn’t say one word to me as he scanned my items, didn’t ask for my rewards card, didn’t ask if I wanted a bag so my 20 items. The next morning I walked in and the employee “Jim” and older gentleman he saw me and didn’t say a word and proceeded to kinda walk away and hide. I then had to track him down which was odd for this store, I asked for cone filters; he showed me cheese cloth and I told him I was looking for the cone filters, He gave me some sort of I know everything attitude, so I asked if he talked to everyone in that manner or if it was just me, then the tone changed as if he didn’t know what I was talking about. I talked to a manager a young lady, she didn’t seem to care. If your looking to browse I don’t recommend shopping here, you will be asked if you need help by every employee by the time you leave. Not necessarily a bad thing but can become extremely annoying, they should communicate with each other so I don’t have to tell 10 people that I don’t need help and that I’m just looking. I’m in his store 3-4 times a week and every experience is the same so after the Super Bowl I decided to write a review because of the rude employees and the uncomfortable manner they give when shopping. They just need to communicate and say hey I talked to this guy he has what he needs he’s just looking now instead of constantly being hounded and rushed out the store. I’m constantly leaving with items I forgot because I can’t focus. They need help in upper management and they need help with the older gentlemen with how they speak to the younger generation and drop the I know it all attitude. I shop at the foothills location and in all honesty will say the two stores handle customers completely differently if your in ahwatukee just go to foothills ace.

Great customer service and friendly staff.

I love our local Ace Hardware! Its been in Ahwatukee since I have. Sure you pay a little more for the product but youre shopping locally owned businesses! I can usually find what I need here!

The people at the store are very helpful and they help me find what I need to fix my project

Always a good experience

Always very helpful staff.

Always great service!

Friendly helpful folks !

I go in all the time for pretty much every little project I work on. The difference in going here vs a Home Depot or Lowes is astronomical. Great team of employees that are always there to help and help figure out what is needed. I really appreciate having this hardware store and its team of employees in the community!

Helpful but limited

Bad experience. Wont be coming back

They are always friendly, helpful and easier to shop than one of the bigger competitor stores. I receive coupons from them.. prices are good, fast in and out shopping, I leave with a smile on my face.

Can always find something here. Love the pop corn

The rental vehicles back tail lights and brake lines were not working well. However every one at the register were awesome to work with

I love this store because it has everything with a great staff.

I brought an old Europian drafting table in with stripped and broken connectors. Jim and Wayne teamed up quickly to help me find a custom work-around solution so I wouldn’t have to trash the table! Love the hands-on help at Ace!

Thank you for your great service!

Jon helped us find the bolt and washer we needed and fast!

Great hardware store where staff is not only extremely knowledgeable, but also always available to help find items and contribute expertise.

They didnt have what we needed, and the cashiers were frustrating. We knew more about what was going on with coupons and basic math than they did. They were rude and disrespectful.

Ace Hardware rosenstock the vast selection that you will find at home Depot, but it excels in customer service and convenience. If you know what you need, you can be in and out in a few minutes.

The best ace by far staff is always nice and very helpful it’s always clean and first place I go when I need something for my house

The prices may be a little higher than the big box stores but they have excellent customer service unlike the latter. Usually two or more employees offer to help you find anything you may be looking for and they seem to be happy to be there!

Great staff and selection was great for my repair task

Clean store, nice staff, did not know they sold Ammo there

Terrific service. Store Floorman Scott was great! A true pro!

Top notch hardware store. E.g. They make sliding screen doors to fit anything.

I like going to Ace because I can find a lot of odds and ends parts. there are nuts and bolts and sizes that you simply cant get at a Home Depot or Lowes. What I dont like about the Ace hardware here on this side of town as well as in the Foothills is that your spied on constantly; you have gentleman that walk around in uniform and they radio to their dispatch and talk about you. To be spied on like a potential theif makes you feel unwelcome and customer should never feel like they are regarded as a potential hostile entity. I guess the part of the microphone and walkie-talkie system is to provide one on one customer service that you dont get a Lowes or Home Depot but I do not appreciate having someone spy on me around the corners of the shelves and radio to the managers office constantly about my every move when Im simply there looking for a part to fit my RC truck whether its a nut or bolt or even a bracket. Sometimes I simply want to brainstorm or MacGyver some ideas and not be watched like Im waiting to steal the entire rack of bolts. Im not there to steal and I understand the need for loss prevention but come on guys this isnt the military this is retail.

There are some very helpful nice workers there and some not so friendly workers. Love the selection.

VERY Good service, professional clerks help me find right propane flare fittings. they cant be found at home depot or lowe

Didnt have the item I needed

Helpful staff. Convenient

Very nice and helpful

I went to the Ace Hardware at Baseline and 24th street until it closed. I like this Ace because staff always helpful and finds the stuff I need. I also like the sales and doing business with locally owned stores.

The staff is extremely helpful... Ive never made it more than 5 steps in the door without someone offering to help me find what Im looking for!

Worst customer service expirence by female manager and employees at ace. Called me liar for a mistake that one of their employees said to me about an additional charge being free. Manager argued with me and told me that was B.S ( very unprofessional ) with what her employee said to me. Poor management skills by manager to not make sure each employee knows the companys policies and procedures so that wrong information is not told to a paying customer. Instead of fixing the problem that her employee told me she argued with me.

Great customer service, the store is very organized, I highly recommend going here over any Home Depot or Lowes!

Friendly neighborhoood hardware store. Excellent staff and very helpful!

Employees are very helpful. They have a lot of Hardware

The Gentleman in the Key area were awesome 👍 and I enjoyed meeting and talking to Mel. Great service!!!Mahalo nui