This place is legit - all the folks that work here are really helpful for input and suggestions to get what is needed. Just want to give special props to Ed - this guy seems like he is always there - super helpful and consistent has a great demeanor👊🏼

On my 2nd and 3rd visits I needed a new phone charger, storage box and broom. The staff is excellent answering all questions. Manager Jacob does an outstanding job running the store. Its clean, very well organized, has everything I wanted(even coffee filters).This is the best hardware store I have used in Phoenix.

Nice, well kept store with everything you need for your next home project. Unlike many other reviews, however, I’ve always found the employees less than helpful or friendly for my visits. Usually left figuring out things on my own, not very typical of an Ace.

Fantastic store, great employees with plenty of knowledge.One thing I have noticed about the store is they go off of the GOLDEN RULE! IF YOUR ATTITUDE IS BAD THEY WILL TREAT YOU ACCORDINGLY! Treat them with respect and they will bend over backwards for you.

Great 👍, very polite staff 👍 well informed of all merchandise. I really enjoyed my time there ☺ 😊. The staff was very friendly and respectful immediately ready to help they were funny.

Nice store. Very clean. Three employees saw me and acknowledged my presence. Got to like that.😊

Cashier and staff were Super helpful... Just wish ace wasnt so expensive!!

It seems like all the staff that I encounter are friendly knowledgeable and very helpful every time I go to Ace hardware.

I’ve always found the people here to be very helpful and very knowledgeable. Not everyone is very knowledgeable about everything in the store but they’re not afraid to ask associates and get the right answer for you. Yes, it’s a little more expensive than going to a Home Depot or Lowe’s but it’s local, fast, convenient, and it gets the job done for me.Bonus: there’s a giant checker set in the middle of the store. It’s very easy to bring the kids and let them play checkers while I bebop through the isles and pick up what I need

Just ran in for a sink snake but still had someone offer to help and advice on what I was getting into

Awesome store, clean. Great staff, the younger staff knows what you need and will put in the effort to work with you.One great experience I would like to share, I needed a bolt that came off a Japanese car, the young lady that helped identified the bolt and thread pitch for meI was looking at metric thread pitches and boltsfound that I needed the American SAE type, I was unsure at first but it was what I needed!!

Prices are incorrectly posted which is difficult to know prices are until check out

Great place for selected items. Ace is always best in customer service.

A big day for an awsome ring leader. You have made a imprint on my world. Gave me a cold water at 114° and I knew I could get some honest knowledge out of the eldest . Catch a Pike . ...Michigan pure envious. You told me you were tired. Hey bud it nevershowed.. . Take a break..You definitely earned it. Your time now. Maybe see ya fishin a log jamb. Breath. . .

This is my first time to this Ace, but its nice and they are very helpful cashiers very nice the store is very clean they are courteous. This is the only place I know you can get one on one customer service!!!!

Great little hardware store that I can usually find just what I need without having to go to a big box corporate store. Remember, shop small!

Wants again have gone in for ulips Ace product that could not be found elsewhere and it was rapidly produced and is working perfectly satisfactory this is bun their history and thats why I go to them

Alert on Covid norms, very polite.

Be prepared to spend 10-30% more than HD, but I consider it paying for convenience. Much closer and has what I need. Stick to asking the teens for help as theyre much more friendly.

Went there looking for a wrench that they did not have. Got it somewhere else. Still, a very well-stocked hardware store, and a pleasure to shop in. They at least told me they did not have the wrench;

Employees went out of their way to help me. It was a great experience.

Clean facilities all the equipment seems to work fine make sure you use the restroom before you go there.

Nice store... wide, well stocked isles. Tried the premium brand paint for a project and WOW did it work well... great coverage and consistency.

Found everything we had on our list. Employee from the paint counter was very helpful. Thank you for the carry out assistance . No more big box shopping for us. Service was above and beyond.

Ace is the place always great service

Got in and out fast! Good customer service, courtesy and a smile!

Not as good of a hardware selection as some Aces. More home goods than hardware.

Stopped here because the fasteners I normally get from their competitor were out of stock. While I did find a fastener that looks to be comparable it was only due my determination of locating an associate that could assist with my questions, as the first two young men I spoke with repeatedly stated they didnt know what I was looking for but also made no real attempt to either understand nor locate a more seasoned associate to assist.

Always a great experience when I walk into the store. Very clean and the staff is very helpful!!

Always my go to for yard stuff and AC filters. Can wander around and concoct project plans, or just zip in and out. Need a spare key made? They are right on it. Friendly and interested in my ideas.

Great help in finding what you might need. Very clean store and great cashiers. Highly recommend.

Excellent customer service. Very helpful!

Very disappointed.Merchandise is scattered everywhere on the floors. Store is very disorganized.Customers waiting in lines all the way to the back of the store.Got a call from the manager stating they failed to bag an item I purchased and I had to drive another 16 miles round trip to pick up my item. No apology from staff after waiting in another long line.New management definitely recommended and staff training would do a world of good.

This is my backup store to my regular store in my neighborhood. This one is in a nice clean modern strip mall, with food stores, Starbucks, Bashas, hair supplies and a couple small restaurants. But true to an Ace Hardware, they had what I needed. And the help staff were just as friendly and helpful as they are in my neighborhood store.

Got what I needed 👍 fast and easy great for fast service stay safe and healthy mask up and happy holidays 🎄❄️🎇

Helpful staff and have a great selection if items, easy to find. Quick and easy, in and out!

Over priced and not very friendly.

They have what you need Employees ready to help.

Not a big-box business but with a big inventory. If you need it, they have it. if they dont have it they can get it and you can avoid the Big Box stores which I love to do.

So glad they are around, found screws for my bridge on my guitar way cheaper then the local musician shops

They always have what I am looking for... staff is pleasant and eager to assist...

Fast and friendly. They helped me find what I needed quickly.

They are much closer to the central neighborhood than homedepot. If you only need a few small things Ace fits the bill, however they are a bit pricey if you need anything more then that.

Really bad attitude. The guys at the paint counter refused to try to mix my paint color despite an ACE label with the ounces of each tiny listed on an old can. Their attitude was horrible. If I could i would give them zero stars.

Great local store

Young people don’t know much about customer service, one can walk up and down the the store lost and not one employee asked if I needed assistance. They was to much talking to them selfs. I bet there lost prevention this quarter will be high. Employees who ask the customer if you need help is not just helping you but to let you know, we see you! Management train your employees. its not for us customers to do it for you.

Was a little choppy. Was told where the item I was searching for was located and when I couldnt find it was told out of season.

If I could Give zero stars I would haveUnprofessional and argumentative staffI bought something base on THEIR FIRM SUGGESTION and it didn’t workedCame back to return it 15 minutes after the purchase and they weren’t willing to exchange it to a different one nor refund the purchaseI left it at the store and left, no use for bad equipmentNot only that I will never buy in this store again, I will make sure no one that I know will purchase hereAlso I’m 89% sure that the kid manager (if he was the real manager there) was highBad costumer service & shady policies and staff

Nice store

Ordered curbside pickup. Said the order was ready. Come and get it. 15 minutes later I get there, and the store had closed early for New Years. Fortunately, I caught the manager locking up, and he retrieved my items and brought them out to me.

Great hardware store, they have most of the odd stuff you run into fixing things around the house.Amazing assortment of nut, bolts and household hardware. Good selection of electrical and plumbing bits and pieces. Very good paint dept. they did an excellent job matching some wall paint for a touch-up.Prices a little bit higher than the two warehouse stores up the road.Very helpful staff.

Ed is the best, he’s knowledgeable and very friendly. Incredibly helpful.

When you go into this Ace make sure you don’t have any questions because you get nothing but grief when you ask. Also, as I was standing in line to give them my money the manager had no problem stoping progress to chew out the only cashier about a previous issue. I love to go to Ace over the big box stores but this Ace is the place of the UN-friendly, UN-helpful hardware man.

Great service! The staff is very knownledgble on products.

Ace is wonderful! But not all Ace hardwares are created equal. My Ace located on Indian School and 32nd is top notch! Best and most helpful staff, they sell Ben Moore paint and are cheaper than Scottsdale locations.

I desperately needed a car key made because mine broke in half and I didnt have a spare to drive my car for work. The gentleman informed me that although they used to do that type of key, that he couldnt do it because they stopped carrying that type of key. After I presented him with the style he needed, he told me it was against store policy to do it, then suggested that I go to a different Ace Hardware.

They always have everything I need

All young adults working here. They were missing professionalism; screwing around at work, using coarse language, and talking behind customers back. They did offer to help me twice, which I declined.

Helpful staff. Good suggestions on alternative item for what I needed

I was a little disappointed. I chose to come to Ace rather than the big box store for the customer service. Ace is the place with the helpful hardware man. Not so. There was no one on the floor to ask any questions or to point me in the right direction to find the product. When I finally found an employee, she said I can try to help you she did not know anything about electrical products. I chose a product hoping it was the right one and wound up being charged a dollar more than the price labeled on the shelf. There was one register open with 10 people waiting to pay, when a girl came to help check people out it seemed like we were interrupting her from something important.Im very disappointed with this location and probably will choose to go to the one a little further from my house.

Jackson was very friendly and helpful.

A pretty good Ace for the city. I take off one star only because the staff here arent quite as attentive as other Ace Hardwares in the area.

I really like supporting locally owned and not big box but it feels like everyone that works here is 16 years old and it just sitting around waiting for customers. Today there were 4 girls at the front register talking about the work drama and how one was late so she shouldnt get a lunch. Lets teach the youth the value of hard work!

Convenient to get the items you need quickly. Happy employees looking to help.

Well stocked. I was helped by a young man who was very patient.

Helpful staff. We need to support our small hardware stores.

Unfriendly and unhelpful staff.

I have shopped at this ace hardware store for approximately 10-12 years, including last evening. unfortunately tonight will be the LAST time i attempt to support this store. after looking at different items for a home project for about an hour, i asked the cashier if someone could help me w/ something in the back corner of the store that would have taken only 2-3 minutes at the longest. instead i waited for 5-7 minutes and no one showed up. as i walked back to the front of the store, i noticed that i was the only customer in the store and 4 store employees were standing around talking to each other. i left the store. called the store manager. unfortunately he didnt seem to care either. guess i should have not wasted my time. thanks to ace hardware for stating my friday night & wknd off a disrespectful note.

They always have everything you need

Clean and well stocked store. Easy to get supplies quickly and be back to whatever projects at hand. Thanks

Thus ace is great alternative to the crowds at Home Depot, its rare they dont have what I need

This hardware store is great.

Great store! Aubree took care of a tricky return request today which is just a reminder of what great people work at this store. Always more than helpful and all about customer service. Much appreciated.

I go here all the time, as it is close, and I know what they have. But, if I need any help, the employees go out of Thier way to make it as difficult as possible to get assistance. And, good chance, Thier advice is completely wrong. Bunch of dopes.

Quick in and out. The people here are friendly and helpful. Theres usually at least one seasoned home improvement veteran on premises who can help you with some pointers for completing your job while helping you find the parts and tools you need.

Great local hardware store that has always had everything I needed for any home repairs and fixes. Sure beats driving to one of the big box stores and wandering around hoping to find what you need.

Been here a few times since moving to the neighborhood and have never had a normal customer experience. Most times if its any product needing anything of an expertise the mostly kids that work there cant help. So I end up waiting and waiting and waiting for assistance. Never let them call someone for you to the isle. Wait by the registers too the person come to help so they will keep calling for help instead of being stuck in the isle for ever with no help. Also do not under any circumstance rent the rug cleaning machines from here. I had to bad ones in a row and never got a third since they changed me for a broken machine. Also got drilled by some manager over and over on a dirty machine until I got fed up and said before this conversation goes any more you need to talk to Sara about this because it was nasty when I got it and showed it to her before leaving. If I want terrible service with better prices a great selection Id go to home Depot. But I dont mind paying more for some human contact and a company that pays their employees a living wage the problem is you wont find it here.

Huge inventory compared to others!

Not much of any kind of help there

One employee who had been there for several years refuses to wear a mask. So I refuse to shop there. A ticking time bomb

Very clean store, helpful staff. Didnt leave empty handed and shall return. Cool led light bulbs found!

Friendly folks but limited and low stock.

Horrible experience at Ace Hardware, 5555 N. 7th St. #106 Phoenix, AZ 85014Color match nightmare. I returned to store after discovering color matched paint was wrong color. The mgr, Jeanette Edwards was extremely rude and confrontational. No apology and she informed me that discount price paint could not be returned, although I had not been informed at the time of purchase and this policy was not in writing. She hurriedly did another color match, I paid for the new paint and discovered that the color was again incorrect (this time too light). I had to cancel the Airbnb photographer appointment and forfeited $120.I witnessed the store mgr treating other customers and staff in an equally rude and disrespectful manner.

Nice small hardware store lots of very young kids trying to help the customers but if older worker not around they pretty much ignore you. If you know what you need its better than going to those large mega stores where you really get lost.

I love this place. Ive been going to this store for several years. The other night I needed a special type of screw. I showed up 10 minutes before they closed.Everyone was friendly and helpful. I had my $0.90 screw within 5 minutes and was out the door. Thats service.

Fast easy service.

I walked in needing a specific light bulb, thinking it would be a stuggle finding one, but an employee immediately offered to help me, and found the bulb in less than a minute, I was really impressed.

I felt really uncomfortable shopping here on June 11, 2020 due to the Covid-19 pandemic and increased infections in Arizona. Employees not wearing masks, other patrons not wearing masks, no indication of sanitation practices for high touch surfaces, no mask policy. The only preventative measures were taped stripes by the register... And doubtful other shoppers noticed these.

Glad Ace Hardware is located in the neighborhood. Employees are knowledgeable, professional and friendly. It beats having to drive to Home Depot or Lowes for a few things. Highly recommend this store to my friends.

Great selection of parts

Good quality stuff 🤠

Quick.in and out . It would take forever in a big box store.Helpful staffUsually find what i need.

Staff so helpful & they offered to let us bring our bicycles inside front door (turns out no external rack in the shopping center).... Don already inside shopping so I said I would wait- they brought a cold bottle of water- now thats customer care1

I see some positive reviews on this location, and I can only assume that those reviewers visited on a day when there were more than two employees working. I walked the whole store looking for assistance, found no one. I finally asked one of the cashiers if there was anyone available to assist customers. She looked lost... and said yes. I told her I had not seen even one, and she said Well, they are helping other customers. If this was true, they must be assisting customers in the back rooms now! I walked the store one more time and then left, disgusted. There were not enough customers in the store to warrant two cashiers, so that was also puzzling. If you want a GREAT Ace experience, go to Howards Ace, Indian School, west of 32nd Street.

Great selection of items. friendly knowledgeable customer service and all that and great prices too.

They always have what you need and you dont have to walk forever

Did not have what I needed

Nice store. Nice crew and fairly stocked but no energy.

Its a great shop with helpful staff but they close ridiculously early.

I am anti- Home Depot