Theyre real helpful but didnt have the parts we needed

1st time there looking for a weed eater the lady at the counter very helpful and answered all questions I had about there echo trimmers and home depot trimmer and explained the differences in them thxs I only found this place by looking for a echo dealer always drove by never new it was there nice little place inside

The girls at the front counter are very sweet and helpful, and professional. I rented a hot water pressure washer and while I had trouble with the machine and had to take it back after only two hours of using it. The shop was closed for the night by this point. So I called the next morning and explained my problem and they told me to bring it in. There service tech looked it over and thought he had corrected the problem, so they gave me another day with no charge. I took the machine back and fired it up and the same problem happened again. The tip of the wand was getting clogged with calcium or rust particles, so I did what the tech suggested the day before and I unclogged the tip, well the issues kept happening so I took the machine back again and the manger made it right by not charging me anything. I told them that wasn’t fair because I was able to use it for a few hours and they insisted that I not pay anything for my troubles. I couldn’t have asked for a better solution to the problem. I will differently be back to rent from them again. Thank you ladies and gentlemen for the great service. It’s completely understandable equipment doesn’t work 100%all the time and you did the correct thing by keeping you’re customer happy.

Very friendly staff!

I took my Cub Cadet riding mower in for various problems. Dave helped me numerous times over the phone prior to bringing it in and I really appreciated that. Everyone there was courteous and spent time with me going over the mower. They had it running better than when I got it new in no time. I feel like Dave did an amazing job and I wont use anyone else.

Mixed bag on this place. They are the only warranty service center in the Metropolitan Phoenix area and they *know* it. There is an obvious tone and atmosphere that they are working in the best interest of themselves and their lock on the warranty Market. Speaking with Maryann, I felt like I needed a lawyer present. If it were not for a chance encounter with the service manager, and a very pleasant half hour conversation about how to maximize care for my mower as the warranty on these are basically worthless; I would have given far fewer stars.While Im not a fan of Extended protection plans, I would highly recommend it for your outdoor lawn equipment as your warranty is void the moment you buy fuel in Phoenix.

Great place I shop here frequently. Support your local businesses

Had a very good and informative experience at Aero. They took the time to explain what was wrong with my Equipment and helped me to understand how better to use it. Thank you Jason and Dave for your help and outstanding customer service.

Great company!! They handled all our needs in a timely manor. Very friendly people. I will Definatly come to them in the future for all my needs!! I doesnt mater what we brought them, if its just service, fix my curent equipment or a rental while the fix my stuff. They are there when ever I need them!! Wish I could give 10 stars! Hope this review helps. Definatly come to these guys!!

Good service and work. Very quick on work with machines.

Great mechanics on site, very knowledgeable. A+

Great crew, really helpful & friendly

Always have what u need

Service sucks, very unprofessional counters people, I wouldnt recommend this place to any one.

Fixed chipper shredder

It is a good place where they serve you well and have good prices

Very good tool