This place is great and Natalie is awesome! I usually hate dealing with pawn shops because of the insulting low ball offers and bad attitudes. This place is different though. Merchandise is fairly priced, offers are fair, and they try to give you options. This is the only pawn shop I would recommend. Thanks for the great service Natalie.

Nice place. Staff are very helpful. Especially Jets. She was nice and helpful. Offered me more then 3 previous pawn shops that day. You are able to text them also. For info. Very convenient.

Natalie was a big help amazing at her job very professional big help she is what helps business run great.

I recommend this place the young ladies were amazing I got great service from jets while pawning my items thank you Phoenix pawn and gold.

Excellent customer service from Jets! Super friendly and answered all of my questions!

Today I went and pawned my thing and got good communication back and she was fast talked and maid it clear bout me recovering my items back

Sold my shoes here today and they gave me great deal thank you jets 😊😊😊 she the best

I came to the shop a few days ago and Nataly helped me with everything I needed. 11/10 would shop again.

This place has good service natalie gave me a good deal on my tv the girsl howre are lovely

Every time I come here jets always helps me out on getting good deals for my items... the girls here are really friendly! Love this shop

The employees here are excellent workers. Thank you jets for getting me a good deal.This place has fantastic customer service and would most definitely come by again to sell my stuff here. These ladies very much know the difference between real gold and have a very good attitude.

Jets and Natalie gave me a great service and deals to buy jewlery and i totaly recomend this place

Will definitely come here again jetts gave me a good price on pawning my gold ring thank you she’s was so helpful :)

Jets gave me a good deal on my shoes thank you

America helped me out. She was real cool about everything... Good place to pawn or sell

Best pawn shop in the valley! Jets was amazing gave me a great deal better than every other place in phoenix. Customer service was off the charts. Will definitely be back because of her!!

Shop/support local is the new motto. Please ask for Natalie. I’ve purchased a lot of jewelry, electronics, and tools from here. Always patient she’s excellent at giving that peace of mind with every translation.

Great people here. Jets gave us a good deal on a gold ring thank you PhX pawn !!!

Natalie is super helpful 😁

April was awesome. Very friendly and very professional. But also made me feel comfortable real quick while taking care of my transactions. She answered all my questions. And Im definitely coming back because I have an overall great experience here. Thank you April!!!!

I went to this place and America helped me finding the best gift for my girlfriend. Thank you America.

Natalie had great customer service & helped me out with finding ammunition

Jets and natalie were amazing, love this shop! They gave me a great deal! 😄😁

Amazing service from Natalie! She helped me look for amo and I would recommend you to check it out!

America is an Excellent customer service! She’s very kind and a sweetheart. This pawn shop has good customer service and would recommend coming here.

America helped me out and was very kind and funny! It was a fast process overall and I definitely recommend coming here!

Jets was amazing I love her customer service they give you awesome deals on gold everyone should come here

Natalie and jets gave me a bomb service I came looking for ammo and baught some thank you great service !!! 😁😁😁😁😁

Jets and natalie always treat me right love this place thank you guys

Great deals with Jets thank you for your service just got a laptop

Jets gave me a good price on my ring

Came to buy a tv and jets gave me a good deal 😊

I have been going to Phoenix Pawn & Gold for many years. Either to pawn something, to buy, or to sell something. The ladies at Phoenix Pawn & Gold are so nice over there. Ive spent a whole lot of time there a couple of times having to pawn quantities of different things, and the ladies are very patient with me. I love it because theyre friendly, they talk to me like if were family and that is the way to have  good business. Most companies look at you like youre just a number but were not. Were humans and everybody has problems and or likes to buy things. Like me I love to go into the store and buy things every chance I get. These past couple of times when I went in there I found me some Michael Kors purses and I had to buy it. This last time America was amazing because she gave me the purse at a wonderful price. Her and Dulce are the best. Even if I live clear across town I will drive all the way to Phoenix Pawn & Gold. Thank you ladies..💛

Jets was really helpful and the assistance was great two thumbs up

Amazing place! Came here and Dulce was honestly really helpful I recommend everyone to come and pawn here they do a really great job.

Wonderful place to buyLadies were helpful, kind knowledgeable and very respectful. I was provided with positive and accurate details. I strongly recommend pawning or buying at this business.The items were easy to see and atmosphere nonchalant.

America was very helpful at the shop she has good customer skills.

Jets was so amazing everytime we come they give good deals !!! Thank you PhD pawn

Jets gave me a bomb deal on my Balenciaga shoes would defiantly recommend 😄😄😄 thank you !!

Amazing customer service. America helped me out with my pawn today and made everything simple and comfortable. Will definitely return.

This place was was very pleasant and convenient. Veronica was awesome excellent customer service and a fabulous smile. HIGHLY RECOMMEND

This place is so awesome, I came in looking for kids DVDs for a low price and a lady named America was very helpful she was really patient and nice with my kids and even offered to buy them a snack from the vending machine. She was very friendly, happy, polite and made my experience enjoyable. I will definitely be coming back, Thank You America!

Great place !!! Came to buy rings and jets gave me a bomb deal will come again !! 🥳

Thus place is amazing! America is very knowledgeable and friendly! I was very happy and satisfied with their service! I would recommend all friends and family to check out their service! They have a lot of stuffs and service to offer! Greatest service! Thank you!

Dulce is one of the best people to know in the pawn market. She really knows the value of the items we have brought to them and have never been disappointed. There are pawns closer but none better. Great job!

Awesome service! I love this pawn shop! Shout out to one of their employees Jets I believe that’s her name. She had a positive attitude. Keep up with the good work! 👌🏽

Went in to check out their video games and the prices were higher than most pawn shops Ive been to. They had a lot of inventory which was nice but I can see why, $5.98 for an old, common Nintendo DS game? Hole in the wall pawn shop, rough neighborhood and a ton of cars in the parking lot, I was the only customer while I was there, not sure why there are so few available parking spaces. Yikes, I didnt find any bargains here☹

If i could rate a Zero I would. The lady that helped me out seemed nice and they did acknowledge me when i walked in the door. The reason that i would give a zero is for the fact that I was offered a very low amount on my karat diamond ring saying that they dont pay for the diamond value and on top of that she told me that gold has been going down recently which is a lie. in the end I was offered 250 dollars. I went to another pawn shop that is also located on 27th avenue called Arrow pawn and they offered me $600 on the same ring. Overall my rating is based on honesty, integrity and a fair price.

Very great place. I cant remember the name i believe it was jetsshe was very friendly and made it a great first time at the shop. We will definitely be returning

America was a great help bought so much silver here and she gave me 50% off!!! Love this store

Great customer service from Jets! I will definitely be coming here more often. Keep up the good work 😊

Veronica helped us out today in purchasing a financed car. She made the process so smooth and easy, I wish all car buying experiences are like today.Veronica was very knowledgeable and kind.She gave us a great deal on a car.Thank you so much for an amazing experience!!!! I highly recommend this shop for anyone and everyone looking for great service and a great deal!! All of the staff was super kind!!Thank you again Veronica!!

If you want to buy movies come here jets will give you good deals she helps good and is really helpful 🤟🏽😄

Veronica who is the manager work with me very professional she knows what she’s doing and she cares for her clients or customers she does whatever she can to make your customers happy I recommend them highly I drove a little ways to get to this place of business and it was worth it

Great store always clean. Every time I go veronica is there to assist with an upbeat attitude and a joyful smile. Will be going back!

Best pawn shop in town, great deals, wonderful service.. all around A+++ if your looking for a pawn shop Phoenix Pawn &Gold is the place for you!!Just go in and ask for Ms.Dulce Garcia the assistant manager, shes a great person n great service.. all around greatness here.. shes wonderful..

Dulce and America are the best! We drive from Surprise just because of their outstanding service. Highly recommend seeing them for whatever needs you may have.

Dulce was the best sales rep I have ever encountered and I cannot wait to come and work with her in the future I highly recommend this pawn shop to any/ EVERY1 EVERYDAY. SHE IS BEST. I FELT NOT ONLY TAKEN CARE OF BUT PART OF FAMILY .. THANK FOR YOUR AWESOME PASSOM CUSTOMER SERVICE.

If I could leave a 10 star review for Pheonix Pawn and Gold I would!!! I really needed to get some $$$ quickly and America and Carlos were so helpful! They made my day perfect. I can now take care of the business I needed to take care of and the program that they put me on was extremely easy!

I came 2 sale my tools today and jets gave me a great deal this store works perfect and so friendly

Great service from jets!! Sold me a laptop and work perfectly fine 🥳

Great place to purchase gold they have really good prices thank Dulce Garcia for the great deal

Jets had so much patients with me and helped me get my perfect silver ring will come again :)

Was just in there was greeted very quickly and give an excellent customer service by Veronica highly recommended much better than a lot of these other pawnshops in the area will definitely be returning!

Best service from America. She provide me the best offer for my dewalt drill.

This place is the best pawn shop in town. The process is smooth and the ladies are hilarious!

Perfect!!!! This place works really good with me jets is fair and friendly will come again thank you .

Wonderful costumer service. Dulce the woman who assist me was very informative on everything I needed. I would recommend Phoenix pawn to anyone looking for the best deals

Bad costumer service. And if your a long term person that been there for yr they dont care and wont gave u a chance to pay your stuff 👎👎

Good customer service from Jets. I would definitely recommend this place for shopping work tools. She was very helpful in finding what I needed.

Dulce was fantastic. She was very polite with each and every customer that entered into the store and her positivity kept me upbeat. Will definitely be back for any more future business needs I will have.

Veronica was very helpful! I was there to get a tool for my husband and I had no idea of what to look for. She was really nice and helped me every step of the way.

Great place to buy games thank you jets for a great deal 🙂😁

They have the best deals for gold just bought a ring and jets give you a great price !!

Came with my friend 2 buy video games and the girl jets was friendly help us pick out some great games !!

Best prices here bought some glasses and jets gave me a great deal

Best store in phx!!! Also jets was super duper amazing she so patient and friendly will be back soon!!

Received great help as well as had all inquiries answered from the welcoming employees that work here. Great atmosphere and positive energy here! Will definitey stop here again if needed in the future! 5 star service! I recommend everyone to stop here to pawn and shop.

Every time I come here to buy my movies jets gives me great discount I love how this store is always working with me fair & friendly :D

Jets helped me with every question and anything I needed. Shes such a nice person. Will definitely reccomend and will be coming back.

Came here with my friend and jetss helped us out perfectly fine!!

Refuses to return stolen items

I came in today and pawn my phone and it was a great deal jets help me out great... thank you

Today I went to this pawn shop and jetsemani help me buy some beautiful gold earrings I would definitely come back again and buy more gold Jewelry. Very pleased.

I had the best experience with Veronica Nava she helped me with my loan. In purchasing couple of items. I would recommend Veronica. In I will continue my business with her and the Pawnshop :)

Great experience Jetsemani was really cool and gave a good deal on gold chains

Today was my first time at this shop. I was impressed that the staff was professional and not trying to take advantage of my temporary struggle. They were honest, fair and quick with getting my cash. April made it so easy and did it with a smile:) They also have some rare Jordans Im going back for!!👀

Jets is very helpful. I absolutely recommend coming to this place! Amazing prices Jets makes me feel like family!!

Great store if you are looking for a quick and easy loan on your jewelry or electronics. The staff is very knowledgeable and the manager Veronica really knows how to run the store. Five star recommendation from me!

Veronica was very helpful and patient. I appreciate her opinion on picking out the perfect piece of jewelry for me. They have great prices on their gold, I would recommend going to Phoenix Pawn if your are looking for gold at a good price.

Went in today to buy some video games and they’re games are great and good condition jets was really helpful !!!

Great place !!! Jets helped me out and gave me good customer service will come back and buy more !!

Great place to buy musical instruments thanks Dulce they also pawn instruments

This place has amazing staff. One person I would like to personally reach out and say thank you, is Linda Martinez at Phoenix pawn and gold. she was beyond welcoming an very helpful and her customer service was beyond the best Ive come across in years. And as a 15yr Customer Service Instructor, she impressed me. Thank you.

Today I bought a gold chain here! Thank you Jetsemani for the good deals. I appreciate how helpful you were. I highly recommend this place.

First time in & felt welcomed as soon as I walked in . Veronica was energetic & knowledgeable! explained everything very detailed !Walking out now with a loan for $225 what better then that on my birthday 225!!Will definitely return !!

Great service from jets! Best pawn shop

Love it!!! America was really nice gave me good deals for gold jewelry

Great prices on gold come see Dulce she can give you a deal

Great customer service Veronica helped me find exactly what I was looking for and more, been here a few times and location is always clean I plan to return soon.