The customer service at this place was very uncomfortable, and unprofessional. Their communication is not managed at all. When I first did business with them two years ago, the individuals was nice. So nice, that I continued to do business with them. But now, the guy who works two jobs was rude, grumpy, and did not care about the customers or the customer time. I have talk to an associate the day before to make arrangements for the next day. I also sent an email again of the confirmed time to be there. Today the girl was saying that we did not discuss a time. And the time they was stating that they was open, they still was not ready and had a bad attitude, after I was already waiting an hour. The guy kelp stating, I got out my bed to do this, I work two full time jobs, 6 days out the week. Trying prove a case that my time/customer time didnt mean anything to them. When I was having questions about my purchase and what would it look like if it was bigger, his attitude came back. To the point that he went in his pocket, stating I ant worried about no money, you can have it back.Whoever is incharge of this place, Im not sorry to but this is not the same place I did business with two years ago. The atmosphere is unwelcoming, and very disrespectful. An argument should not have broke out after me, the customers, used my own time to communicate to avoid what just happened.
I was sold on coming here after speaking with a gentleman over the phone don’t remember his name but he was nice and telling him I need shirts for my girls for Disney. He stated he could make them and price was $15 if I brought my own shirt. Even stated how he made some for his kids as well. Was excited for these shirts to be made . cool I come in and i speak with anouther gentleman and tells me the price is $30 I had a couple shirts to make. I mentioned to him they told me $15 over the phone . He stated that was his business partner and he didn’t know pricing which is not my fault that’s on themmy thinking is how is this your partner but he’s mentioning different pricing communication was off .. I wasted time driving here and left with no shirts . DisappointedIf he would had said $30 to begin with I would have outweighed my options
I should have relied on the reviews already posted. They are very unprofessional. We placed an order at 10:45am, and were promised the shirt would be done by 11:30am by the supervisor. We show up at 11:45am and our order had not even been reviewed by the supervisor. Complete waste of time.
We came here to get over 2 dozen shirts made for my tio who passed away. They told me to pick up around 6PM, I get there and they are no where near done with the shirts. Ok, Ill wait. I begin to look at the shirts and his first name is spelled wrong on ALL the shirts. It is spelled Ismael and they spelled it Ismeal. So they begin taking off the first name on all shirts and re-doing. We did not leave the mall until after 9PM that night, with a newborn, 1 year old and 2 year old with us it was frustrating. Now, I get home and I cant believe my eyes, the last name is spelled wrong on ALL the shirts. Yes, maybe I shouldve proof readed it at the mall but why should I have to if I spelled it correctly to begin with?! Guys, the last name was Garcia and they spelled it Garica! I could not believe it, funeral the next day I had no time to take them back to get redone! UGH! The dude that was responsible was the heavy set black guy, whom was upset that HE spelled it wrong in the beginning. I SHOULD BE THE ONE UPSET! He discounted only the taxes and wouldnt do anything more. NEVER AGAIN!
Terrible service..printing on shirt was not lined up correctly. Do not spend your money here. Terrible quality. They take no accountibility for their product