We just went in to this location not to long ago and we were ready to check out. There was 2 lanes open. One with the manager and another employee named Anna working on the next isle. We were waiting in the line at the managers checkout isle. The manager looked at us and told us to go to the next lane and the lady in back (who was white) of us was immediately help while we were still waiting in the next isle. We felt uncomfortable and felt that he didnβt want to help us because of our ethnicity. I would give them no stars but Anna who helped us was was polite and made us feel welcomed.
My thoughts on Hobby Lobby vacillate often. Sometimes, I can find SO many things I like. (This usually occurs at the end of spring/beginning of summer when everything is on sale for 50+% off.) Unfortunately, there are almost more times when I cannot find anything I need. Please understand: this is not to say that HL doesnt have beautiful and creative decor items: they always do! Unfortunately, they are almost worse than other large retailers in pushing out seasonal items so early that you cant find what you need for the upcoming season. I mean, seriously? They were already stocking Christmas items in May at one of my local stores!! And I went to find a fall item a couple weeks ago and could barely find the one lone, nearly empty aisle, because of all the Christmas decor. Sorry, but thats just a little much.In addition, I have to say that the folks who work at Hobby Lobby are consistently some of the most unhappy looking people Ive ever seen! They seem dead tired at 11 a.m. and if youre there at the end of the day, heaven help you. Rarely can I find anyone on the floor of whom to ask help - theyre all stocking elsewhere, ALL the time. I assure you, this is a commentary of many visits...it doesnt seem to be much better, ever, at ANY of the Hobby Lobby stores I go to. The few pleasant employees I have encountered are always on a mission, but I always thank them for their smiles.
Im a hobbiest, so it was mine thing to do on a lazy Saturday. I was there several hours just browsing the various aisles.... I actually purchased Christmas Fabric and several notions I likely didnt need. The store was clean with wide aisles and well lit. There was only one cashier until the line began heading to the back of the store. Two other cashiers joined the fun... the lines than moved quickly. The sales force were professional and polite and very young I might add.
This is a great store. You can find almost anything you need for crafting, simple decorating, etc . at this store. Staff are very friendly.Store is clean and well stocked. It has easy access from the freeway. Check it out!
I am convinced that it really depends on who you ask when youre looking for particular items. Was looking for candelabra replacement bulbs & a replacement cord for the same lamp that I was refurbishing. The 1st person I asked to direct me to these items said that they didnt sell light bulbs.....& proceeded to inform me that, This is a craft store, & they dont sell any type of electrical cords. I knew that they did, & so I asked someone else there. He directed me straight to both items.π
Excellent selection of specialty items at reasonable prices. The staff was friendly and the customer service overall was great!
Great store mgr. Very clean store.
I walked in literally five minutes before close. The employee that was standing at the front entrance waiting to lock up was very polite, cheerful, and surprisingly eager to assist me, despite the fact that I showed up right before her shift was ending. She was very knowledgeable and was able to tell me the exact location of the item I had come to purchase. Thankfully I snagged the last label maker on the shelf! It was reasonably priced, as well. Hobby Lobby never ceases to disappoint me. I prefer shopping here rather than at the competitors stores, such as Michaels or Joanns. The Ahwatukee store is my favorite location.
Love this place. I get lost in here. Mind just wonders
Clean. The associates were great and they had alot of stuff.
Food was very good, service was okay, a little slow but it was busy and our waitress was very nice.
Christmas π decorations are starting to go out on the shelves, so I cant wait to go back and shop for some!
Always a great place to get almost anything. I love walking down the aisles that I usually dont frequent because I always find treasure. The prices are reasonable, I really miss the coupons.
Good selection, but not enough help (long check out lines). Also merchandise not marked properly causing even more delay at checkout.
Go to this store. Ask for help. It eventually works out -- maybe randomly, but there are dedicated and long time employees that are amongst the sales team that some how will find you and help you in your shopping journey!
Excellent customer service.. ππ. Chip went above and beyond for me. The overall store visit was good but Chip made me feel as a shopper i was important. More stores should have this mentality. Every customer should be important! Thank you Chip. πππ
No longer accepting coupons, which was the only reason I used to shop at this overpriced inconvenient store
Nice craft store. Sales prices are really good for any item they put on sale. Just remember, if you go, they close at 8:00p and are not open on Sundays!
I was really disappointed with the service at this location. I found a decorative item that I really was excited about.It didnβt have a price tag but I Assumed that I could get a price at the checkout line. After waiting in line for 15 minutes because of The high volume of shoppers and lack of associates I asked the cashier if she had a price for the item. She didnβt have it in her book and after calling several different people Over the intercom with a code 4 and code 7, I decided to leave without it. I waited additional 20 minutes for them to try to figure out a price and unfortunately it never happened.This doesnβt mean I will never ever shop at hobby lobby again but unfortunately I might have to avoid this location.
This place is so much fun to shop in! Just wish that they were open on Sundays... π’
I didnt find what I was looking for but I found everything that I didnt know I needed and got it anyway! It was a great clean store staff was kind and curteous, normally Im not a craft store fan but my wife is and so I support her when I can and honestly had a lot of fun in this one!
I can always find what i need. Love Hobby Lobby
Great for getting models. A very reasonable price for anything you want.
Great store but the prices have went up a lot with the pandemic. Ross is way cheaper for some of the exact same items. So I will shop there for those and only go back for what I cant find somewhere else. The store was clean and well organized. The employees are a little rude. They dont speak and one got a little attitude when I asked for help. I chalked up to her having a bad day.
I love this store always have for years. Love the products and The customer service i always get it is awesome. Yesterday my mom and i were shopping for little cute crafts for her birthday party for the weekend, I had saw a few floor customers doing inventory and they looked pretty busy. I had asked one of them where your jars were. She said over there in one of the isles and was pointing to the area then went back to work. Went over the the section and i did not find the item i was looking for so i had asked another employee where the item was and she looked a little annoyed, i was asking her and she did take me to the item i was looking for but no smile no question of anything else i can help you with..just rushed back to doing inventory. I am thinking this is not the way this normally is. I could see on there faces they were not happy they looked really stressed out. I have done inventory in retail but i understand it can be a little stressful, but anytime a customer asked a question i would always stop what i am doing take them to the product ask them if it is what they are looking for and if there is anything else i may help them with, always smiled and made sure they are ok with everything. If they said no i am doing good then i say if there is anything else please let me know and my name and then i depart. The ladies need to be reminded customer service is first priority not there inventory. Cashiers were awesome smiling happy great service with the, but the people on the floor doing inventory i just felt bad for them and looked stressed out and could not be bothered and no smiles. So just need a touch up on customer service there also was no music in the store that was another thing but probably needed the peace and quiet for inventory da, other then that all was awesome. Just like to see employees happy and enjoying there jobs and i hope that is something that can be passed on. Do an employee feedback survey find what you can do to make the place a more enjoyable place to work. Always important. take care god bless.
Barbara was extremely rude to her associates. She should not yell in front of the customer whatever the reason is.
Love Hobby Lobby! Love that they are a Christian based store!
Looked in to see if they had some good pens to highlight my new bike skins...and so far they are looking good... cant wait to see them rolling down a highway. Pix in March.....
My fave for cards, decor, craft gift for kids, they have it all. Love just browsing around here and listening to the music. Staff friendly and helpful.
Hobby lobby is a must for any home crafter. They have a wide selection from arts and crafts to home decor. Add the app to your phone so you can see their flyer to always know whats on sale.
Can literally find any style decor here. Love it
I love this place! They have some of everything you need and always have a coupon on their website. I like to airbrush paint and they have a small, but good selection of paints and equipment where as Michaels and Joannes dont. I highly recommend this place for your arts and crafts, and decorative needs!
Tons of great home decor.
Always a good price and wonderful selection! Staff is always helpful and friendly!
Seriously Im so happy I dont have a Hobby Lobby in the city we live in. My husband and I can spend hours there. We do travel about 45 minutes to get to the closest one and we never leave empty handed or a without spending a few hundred dollars.
Gal at the material cutting was fantastic.
Fun store to visit. Lots of cool things to find.
This location was so dirty last time I was there and they only had one emplyee working the whole store! they need to hire more people
Always something for you when you visit. We always come here for one or two things and leave with a cart full. The deals here are amazing. The staff are always friendly and helpful.
I enjoyed my experience here and the staff was friendly however it was a little bit crowded but overall great experience
I love hobby lobby. They dont make me wear a mask and I go in the store and they have such nice things!
Employee seemed like helping us was a chore, but overall clean store
Always a great craft store where youll find just about every youll need crafting. Friendly employees grdselections
Items are chic and usually in stock. They just changed the coupon policy, which is frustrating for customers and cashiers. The managers are insolent and always watching over.
They have a huge selection of decorations hereππ·
My 2nd favorite hobby lobby in the valley, only second to the one on Chandler Blvd... Still has a nice variety of crafts and crafting supplies. Unless you find a worker to help you specifically they pretty much keep to themselves and always seem to be unloading a new shipment or moving product around on the shelves
Its Hobby Lobby. Nuff said.
Went in with a older picture needing frame work done. Anthony in the framing department help me and gave me a phone call when the project was done. Pick up the picture and the work was AMAZING and the person that help me on the second time was equally as helpful and nice.
Nice place, good deals. Gery in framing is very helpful
Decent prices, but the 3 aisles dedicated to american flag stuff is a bit cringe outside the 6 weeks leading to Independence Day.
Always great place.
I love to look at all the things in this place
Always helpful, great assortment of hobby and craft supplies...
Great discounts! Great art supplies. Kids and I love going here... Wall decore is always 50% off. Is/Was an excellent place for xmas shopping.
I had never been to one of there stores, we loved it. They have everything!
Love all the decorations!
Fun place, hobby paint, new easter door hanging. Good prices, lots of choices is decorating.
Always a sale. Love this place. Its smaller then the other one we go to but still just as nice. Definitely recommend checking it out
The displays make it so easy to spend more money than you need to. So many options of each item. Always great deals with or with out a sale
Hobby lobby is the only place we can find balsa wood to whittle for my son. For other things they do have a great selection. Every craft I have wanted to try and every school project we needed stuff for i have found at Hobby Lobby!
Oh my lanta! I need a Hobby Lobby support group because Im addicted to this place lol.
I found everything I was looking for.The store was well stocked and associates were knowledgable and friendly.
Always has what I need for my projects, plus great sales and coupons all the time.
Pretty neat stuff in this store, and some great sales, could easily spend hours in there, If youve never been there, Id certainly check it out, and employees are really nice, friendly, helpful and hard working, its been a long time since Ive been so impressed as such, with a store,and especially their Management,. Hats off to them,. They really Rock!
Found everything I needed with associates help
Well organizedGreat ideas
Hobby Lobby has many art, painting, mirrors, and more! Id go again. Its not busy witch made it easy to get around.. In and out in no time and got what i needed.
I am a starving artist so its great because there sales are amazing $2.00 for a big bottle of perfect name brand acrylic paint? Amazing prices! And the store is huge, I got things I didnt even know I wanted it needed, but ended up getting, thanks!
Love this place, good for crafts and house knick knacks
Friendly service. They hand what I was looking for.
Im grateful for being able to shop at Hobby Lobby. Wonderful service. Thank you! God bless!
Order a jewelry piece and still waiting for it. ThT was let month
More times than Not they dont have what I need. Even when other times they Had the item. Next time they dont or its in a different local. Over priced. Understaffed. Nobody knows anything! That is as honest as I can get without hurting some snowflakes feelings.
Some good items. Only one sale going on though.
Great selection of craft items and very friendly and helpful staff. Awesome customer service.
Hobby Lobby was great enjoyed being creative with there supplys and the workers are very friendly
Great selection of paper for scrapbooking. Lots of different fabric for mask making.
It had just what I needed and was radio to find.
Love their stuff. Fair prices. Lines are always long.
Best craft store I found in US. They do have deals almost every week for a wide variety of products.
There was a young girl who checked me out, and she was so sweet, but there was an older lady named tammie who had to help the younger girl with my return and she was beyond rude. She has an attitude and was very disrespectful. Usually i love coming to this location but because of this experience not sure iβll be coming back
Clean store with helpful employees. I was a bit disappointed by the fact that there were Autumn and Christmas banners on display for you to make at home yet the material needed to make them was not there. π€
Weird expensive store!
Big selection but they didnt have what I was looking for
Fun selection of items.
They have so much neat stuff. Affordable prices
So much stuff I didnt get to see it all. Very nice stafg