From the moment you walk into aracruz you are taken care of. You are treated with great customer service, given a brief overview and then you are welcome to walk around and see ALL of the selections they have. When you are ready they give you 100% of their attention to help you with your selections. I enjoyed it my no pressure shopping experience!
I am often reminded that doing a remodel is meant to be fun. However, with the myriad of time sensitive decisions to make, the related costs, combined with the covid-related supply chain uncertainties and difficulties surrounding timing everything well, a remodel can be stressful in my opinion. It is for that reason that I can recommend Aracruz Granite, and Shakara Thomas in particular.I found Aracruz at the recommendation of my fabricator. The company is organized, and has plenty of friendly staff to ensure that new visitors are greeted and well looked after. I was also advised to ask for Shakara. I am happy about that. She was super helpful, provided enough time to consider our options, and on one occasion when we were rushed for time, was able to provide viewing options quickly, all while calmly explaining the process along with the pros and cons of particular stones. I don’t give reviews often, but am happy to do so when I am genuinely grateful for exceptional service, as I am in this case.
Isabelle is awesome! She is such a great representative for this company. There was so many granite options I was so excited to look around and see. Isabelle was quick to help even when she was super busy with other clients! She’s great!
Wow! Beautiful stone and other stuff for fixing up your home. Good place to go shopping.
Very helpful they really take time to give you a personal experience in service.
Thank you Liliana for all your help with choosing our granite at Aracruz. You are very knowleadgeable and very patient. My wife and I had a very good experience. It took us a while, not sure if three hours or more, because theres quite a selection, but we are realy happy with what we found. We went through a few because we were considering 2cm granite, then went to the quarts building (many selections there too), then we ended up with 3cm granite. But had to call our fabricator for each change. Liliana was very helpful with showing us the slabs we wanted to see (which means puting request on their very organized computer system for the forklift guys to pull the slab and place it to look at it). We did not feel rushed at all, in fact loved to be left alone to look around and get the help when we needed it. If there was a hold note on a slab, Liliana could access the system on that mobile device and immediately tell whats the status on it. Should I mention we were impressed by the confortable cool air blown by those many coolers. Also we liked that we could also buy a sink to be done with it all at once. The sink selection is plenty big too.(My review is getting long, I better stop here, but I could keep talking about the good experience and the nice staff)
Large selection of terrific natural stone and quartz materials. Pricing is very fair. Our customer service rep was very patient and made sure our requests were handled quickly!I did like the appointment to keep the crowds down as this can slow the selection process. My clients were pleased with the entire process.
At Aracruz you are greeted with a smile and a warm welcome. Our consultant, Aleesa, was friendly, knowledgeable, patient and helpful. I would recommend this company to anyone looking to do home improvements.
Victor helped me as I selected material for my laundry room and kitchen counters. He was very helpful and pleasant. I purchased quartz for the laundry room and placed a hold on quartzite for my kitchen while we decide. Really like their system and their service.
We were pleasantly pleased with the support from Maria in locating and ordering tile for kitchen backsplash in our Payson home. When we had challenges with the delivery of a portion of the tile, Andy was exceptionally helpful. He researched the issues and even went so far as to pick up additional tile from a supplier so that we could pick up the tile while in Phoenix recently. We received A+ service from Maria, the reception staff, and especially from Andy.
I made an appointment so that I was guaranteed to have help with any questions I may have. Instead when I got there I had to wait 30 minutes before anyone came out to greet me. Then I was sent out on my own to find something I liked. When I finally did the person that was supposed to be helping me disappeared. I had to flag down help, and showed him what I picked. He said he would set it aside for my contractor. Guess what... when my contractor went to pick it up they had nothing set aside for him. What a joke.
Had a wonderful experience and they made it very easy! Jordan was very helpful and answered all of my questions. They had a wonderful selection and I found exactly what I was looking for!! Thanks!!
David made this process easy. The product and selection at Aracruz is amazing. After answering a few questions David knew exactly what to show me. The Black Forest granite I chose makes my kitchen look brand new. It is definitely an eye catcher when family walks in.
My consultant was Armando Martinez at Aracruz International Granite at the 2310 W. Sherman St. Phoenix AZ, location. I was shopping to replace my granite island and Armando assisted me. He was very helpful, attentive, and very accommodating. Just a cheerful nature guy! He located and made sure that the granite I was searching for matched the granite above my cabinets from my pictures on my cell phone. He was spot on! He went over and beyond assisting me and my husband. He didn’t rush us nor pressure and made sure he took great care with our selection. Looking for great granite deals and excellent service then make sure to check out Aracruz International Granite! There’s also another excellent consultant Isabel as well! Excellent people and great quality products for an awesome price!
Process of scheduling appointment was great! Day of appointment everything went as planned and smooth. Work well with our contractor too! Definitely suggest checking them out.
We came here by recommendation of our contractor and what a selection! Not only did they have exactly what we want, but Andy Vera was an amazing help for our search of our stone. I feel like I can be a difficult customer when I think I’m being easy, but Andy did it with a smile and the best customer support I could ask for. Forget MSI. Use the mom and pop owned shops. Hands down give you the experience you need.
Very professional and great with communication. My first experience was a good one. Maria made it so easy and was very helpful with helping me pick out the right material for our kitchen. I was intimidated at first but she made us feel very comfortable and welcomed. We will be doing our future business here with Aracruz!
This was our first time using Aracruz recommended by our contractor for our bathroom remodel. All our phone calls for scheduling, canceling and questions, emails were answered quickly and professionally from all the staff. Our visit yesterday to pick out the slab was very easy and Armando our rep was very friendly and knowledge and quick to help us. They have a great selection of slabs, well organized and inside a cooled warehouse. We highly recommend this company to do business with. Thanks.
We worked with Alfonso at Aracruz to purchase quartzite. He did a fantastic job pulling the slabs and going over each one. He was diligent and was able to answer all our questions. Great job Alfonso, we definitely recommend Aracruz!
The people are amazing especially Shakara Thomas, she has helped me a number of times. Knows all of her products, and has great suggestions! Aracruz has lots of fabulous products to look at, and the prices are reasonable. Thank you all!
Thank you very much. You have a great selection and a person assisting us was very nice and knowledgeable.
Maria C. was incredibly helpful during our visit. She was able to contact the contractor and order the slabs through him. She made the process super easy and not stressful. She was personable and knowledgeable. She is a rockstar! Thank You.
The staff was very helpful during my first two hour visit, helping find slabs I had seen online. It’s a huge yard to navigate.And my second visit was good as I narrowed down my choices and was able to hold different slabs as I made my decision. I would highly recommend this local, family owned business.
I never do reviews, but with the Exceptional Service I received from Shakara, I just could not pass this one up! I walked into Aracruz looking very confused (as I knew nothing about granite), and right away she got up and said I can help her to the receptionist! She took her time and showed me lots of granite with the colors I told her I wanted, explaining the general process as we went along.. I selected a beautiful piece at an affordable price only to find out later by my busy, busy contractor that he made a mistake and it was not enough for the job. I was in tears that I now needed a slab that came in a larger size. However, I went back to Shakara and got everything worked out with the same color selection that I first picked and wanted so badly! I selected a new contractor from Aracruzs list and everything worked out better than I could have ever imagined! Great prices, Great Selections, and Exceptional Service!!!
The moment we walked in we were greeted by Shakara with a friendly smile and willingness to help. She was more than professional in her dealings with us, helped look up the business name of our contractor, then proceeded to show us the area where we could look for the granite slabs we were hoping to find. Before leaving us to browse, she once again asked if there was anything more she could help with and made sure we knew where there was water and snacks if we needed. Shakara let us know that she will have a Sales Rep out soon to help us. Shortly thereafter we were greeted by Isabel C. Much like Shakara, Isabel could not have been any more kind, professional, and helpful. She answered our MANY questions, was not trying to get us out the door, and offered help and guidance throughout our time with her. To Owners and Management....WELL DONE!! You have assembled a top notch team that really represents your company well. I will absolutely recommend Aracruz International Granite to anyone looking for granite at a fair price with top notch service! We feel great about our purchase!
Very helpful We were guided to the quartz section where another person quickly answered price and availability. Prices were competitive. (We arent in the market for granite but their selections were absolutely gorgeous.)
While I was at Aracruz I was helped by Maria who was great at what she was doing. She was on top of everything and had a lot of patience for all my questions. I will gladly be returning soon.
Can’t say enough about how awesome the customer service was. My wife and I are both living out of state and were under the gun to pick out the right type of granite for our kitchen/bath. The level of customer service we received was second to none. The first day, Brock took care of us. He was super patient and helpful. We had to come back a second day and Victor took over. Also super helpful and patient. Both employees went above and beyond what they needed to do and really knew their stuff. I know you can only give 5 stars but these guys deserve 5 more because of how great they treated us. Without their help, we would be MONTHS behind schedule. Thank you so much guys for all your help!!! Will refer to everyone!
The stone consultant Armando Martinez explained the differences of Quartz vs. Granite vs Marble in an easy way for someone that needs to make a decision on kitchen countertop. Aracruz warehouse had a lot of variety of selection from classic to modern styles. The staff is really professional and they have good safety protocols for the customer.
Shakara was extremely helpful, friendly, and really knowledgeable about the products at Aracruz. It was a pleasure meeting her. Great representative for the company.
Everyone was very helpful. The place was very clean and they made it a less stress and pleasing experience!!
Isabel was amazing very curious and knowledgeable. Our installer sent us in with the name of our slabs and where to go. We showed up without an appointment, Isabel made accommodation for us. Great customer service, she arranged for the slabs to be shown to us for approval. All in all great care was taken, great experience. Thanks Isabel. We had been in a month earlier looking to quartz, she had helped us then also, great experience too.
Phenomenal inventory of exotic and beautiful stone. One of the largest stores/warehouses in the Southwest.
Victor was very helpful with selection of granite as well as information on backsplash options and sinks. He had slabs pulled and displayed for me to view and it was easy to pick the perfect ones. A pleasure to work with.
We had a great young man help up going through the warehouse, explaining all the differences in the different types of stones and pricing. We selected our granite within 45 minutes and put a hold on them. The experience was very good.
So you can go to other houses that carry stone but they dont have the secret sauce! What makes the overwhelming experience of thousands of colors and types of beautiful choices is a great representative! Her Name is Shakara.... If your a first time home owner or a professional of 20 year like me she makes the process smooth.
Victor went out of his way to help me today. I was looking for natural stone for my countertops and found just what I wanted with his help.He was able to secure the pieces I wanted and knew exactly what I needed for my project. Aracruz has such a wide selection of natural stone and I recommend them totally.
Was great. The girl Amanda that was helping me was wonderful . Amanda was very patience. Alot of granite to pick from. Very pleased.
We worked with Isabel to choose a couple of granite slabs for our kitchen and the whole experience has been so smooth. Isabel was responsive, professional, and extremely helpful; she sent pictures of new slabs they got in that she knew matched what we wanted and we ended up going with them. She listened to our concerns and was super communicative over the phone.The forklift drivers and slab handlers were also professional and courteous and were patient as we had them move a LOT of slabs around.Even though we live across the freeway from Arizona Tile, we drove up to Aracruz because AZ Tile would not return phone calls or follow up with us. We highly recommend Aracruz.
Great selection. Make sure you have time to browse around. TONS of stones to look at.
Great customer service and product selection. They are very well organized and every person I spoke to was very knowledgeable and happy to help. They made an overwhelming experience enjoyable.
The customer service was excellent from check in to departure. Armando explained the warehouse locations for different materials used for countertops. Armando knowledgeably answered all our questions.
Amazing selection and super friendly staff!! Very pleased with my visit.
We were extremely happy with the high level of customer service. Victor was always a phone call or text away and bent over backwards to help us. He did an amazing job of assisting us by making sure we got the right slabs. He was very patient and personable and gave us great suggestions. Couldn’t of done this without him!
Many thanks to Alicia for her excellence of service and customer care. We contacted her late in the day, after meeting with her a few weeks prior, and she responded quickly and efficiently, providing us with all the details and forms to take the next step. Thank you for your professionalism, Alicia!
Great customer service and the employees were very helpful and accommodating!
Awesome customer service. Alicia was great with explaining everything and making it easier to figure out what we wanted. Andres was helpful with all the paperwork and making sure we were happy with what we were getting. Overall great staff and many options to pick from. Definitely would recommend 👌
Weve been in 2 times to look at material before and we were in to purchase our Quartz, finally! Both times Isabel has helped us and has been nothing but amazing! She is so informative and patient, with so much knowledge on all material! She made this process so smooth even though I was so indecisive seeing so many beautiful slab textures and colors! Thank you Isabel for making our Quartz and granite purchase so easy and fun! Youve been absolutely great, and I truly appreciate the genuine interest you take in us as customers and our projects!!! Thank you so much! Thank you Isabel and Aracruz for helping us with our remodeling project and your great prices on excellent material!
We appreciated so much the help Aracruz provided for us. We had a positive experience and Isabel went above and beyond to help us find the perfect slab for our project! Thank you Aracruz, Isabel and the other staff that a great experience. 5 stars across the board!
Lots of materials to choose from, reasonable on prices & helpful people
Armando was excellent in helping us find the product and color patterns we wanted. Extremely knowledgeable, high quality products and friendly service. Highly recommend!
Our experience at Aracruz Intl Granite could not have gone any better. From the time we arrived to pick our granite color and then return to pick our exact slabs, the employees we worked with, Isabel & Maria were great. They were both very knowledgable and helpful. I would highly recommend to anyone looking for granite, quartz etc. to check out Aracruz first.
Shakira was so helpful today! I needed some very specific parameters for my countertops and she was able to help me find the perfect one and the perfect slabs! I was so stressed I wouldn’t be able to find ones I loved in stock and I did. Great customer service by shakira!!
Polite Staff, plenty of inventory.
My husband and I are in the process of remodeling our home. This was our first time at Aracruz and I must say I was beyond impressed with the service we received. Maria C. made this entire experience for us. Exceptional customer service is few a far between these days, but her knowledge and professionalism was refreshing and very much appreciated. Her willingness to go the extra mile for us ensured we found exactly what we were looking for. We will recommend this place and certainly return if we have future projects.
This place is a really nice place. Everyone that works there are really nice our guy that helped us his name was Armando Martinez was awesome to work with. He let us take our time and e went over everything with us he made the whole granite buy relaxing very helpful we will be doing business with them again and I will be telling everyone I know about this place.Thank you.Roger King
Best service I ever had! My 1st visit I was helped by Beatriz, who has fantastic customer service skills. She took the time to help me find the perfect pieces of granite while staying within my tight budget! She never rushed me or pushed me towards a piece I didnt want. I couldnt been happier!Measuring wrong, 2 short, I had to go back the next day but knowing I bought the last 2 close out pieces, there was little chance of help, but then came Shakara (Beatriz was off). Shakara was even more amazing! Even though she knew there were no more pieces left, she still took her time to help me. She asked if I could give her 15 - 20 mins, shes going to check on a few things. 20 mins later 2 pieces of granite was on display for me to see! PERFECT! Shakara went out of her way, made some calls and got me a piece 4 longer. She did what others said could be done! Both ladies are amazing. I strongly recommend Aracruz to anyone needing granite, Ask for Shakara if you want great service!
Great prices! Awesome selection of stone and very professional service! If you are looking for a business that values its customers and pays attention to their every need, look no further. I was helped by Victor, and he was incredibly attentive and professional throughout the whole process of us acquiring our stone. Top knotch employee and wonderful company! A+
We were impressed with service and selection of granite, Betty was very helpful in making a decision of what to purchase
What a great experience! Beatriz was a fantastic stone consultant, she was very knowledgeable, confident and polite. She took the time to make sure we were able to get the perfect slab for us. Also the gentleman who were operating the fork lift were extremely helpful with a pleasant and professional demeanor. My husband and I always take notice when we see people who take pride in their work and Aracruz has a great team!
The All the Employees or just Fabulous.Very knowledgeable, helpful, experienced.We Been doing business with Aracruz since 2015 for our stone for our Properties and our Clients.
Friday helpful staff.
Love the selection of product. Very helpful and knowledgeable personnel. Have to go back again. Such a large and varied selection of items
From the time we walked in the door Maria was friendly, professional and a real pleasure. Oscar in the warehouse spent time answering all our questions. We bought two slabs of granite for our kitchen remodel. We spent hours looking at other shops but the service, price, and selection sold us. Thank you Maria and Oscar
We have shopped at Aracruz multiple times and always have a wonderful experience. Oscar and his team are fantastic to work with and very helpful. We highly recommend Aracruz for your stone selections!
Found exactly what I was looking for!!! Staff was friendly and helpful, there was a great selection, and prices were very reasonable!! I would definitely recommend!!
Aracruz is a Great place to get Natural stone, They have a great variety of colors and textures to choose from. They also carry engendered stone, tile backsplash and sinks. Customer service is always top notch. Alicia is always awesome and helps me find exactly what I need.
We had the best experience at Aracruz granite. Isabel and Liliana, were amazing!!! Isabel found some slabs they thought they were sold out of, and then was gracious when we decided on another slab. She also had wonderful insight on what colors were brought out in slabs that we might not have suspected. When we came back for a second look, Liliana helped us, and she also was wonderful to work with.
Great selection, personnel were very kind and helpful as well as patient while decisions were being made. Would highly recommend as not only are there many choices, but the prices are competitive or better than most.
Love this place! Especially working with Andy this is my 3rd time working with him in the past 3 years. Andy knows his stuff.
We had an excellent experience at Aracruz Granite. All of the sales assistants were knowledgeable, able to offer lots of information, helpful, and patient. We definitely recommend Aracruz as a place to visit on your granite and quartzite search.
Best. Place. Ever. HUGE selection. I loved how the staff gave just the amount of help when needed. If you just want to look around alone you can. If you want someone to guide you. Great :)
My husband and I drove to Phoenix from Lake Havasu City to pick out granite for our new home. We had an appointment and we were greeted right on time by Andres Vera. Andres went above and beyond to help us in any way possible. We are very pleased with the slabs we chose and the service we received. We would both highly recommend Aracruz International Granite!
We had the privilege of being assisted by Victor. His service was outstanding!Victor was very knowledgeable of all the products and helpful in selecting the best fit for our home.We will only use Aracruz Granite moving forward.
Great place, lots of selections. Would be 5 stars, but had to wait for appt.
Great customer service and friendly workers. From Valerie that set up my appointment to the guys in the back helping me pick out my slab. This is a top notch company. 10 out of a 10
Always a pleasure to work with the staff here just make sure to make appointment!!! They are following covid protocol. But you will definitely find what you need from granite, quartz, and other slabs!!! Plus they have sinks!!!!
This place is GREAT! Brock Dabb is an excellent consultant, very helpful, not pushy and knows his stuff! Very happy with our selections, will come back here again for sure! Thank you!
If I could, wed give them 10 stars! The staff was following safety measures and wearing their masks correctly. Oscar was knowledgable, professional and helpful. After going to several stores, this shop beats the competition with fabulous customer service and fair prices. We also worked with Iliana who kept her smile as we combed for the right slab we wanted! Thanks, Aracruz! Well be back!
I have to send out kudos to the awesome Monday morning sales team and warehouse crew. They all went above and beyond helping me get the materials I needed the day I needed them to continue working during these stressful times. I have recommended Aracruz to friends and family for the last 14 years because of the quality people they employ and products they sell. Highly recommend anyone in the market make Aracruz their first stop.
Aracruz International Granite has a very large selection and has very reasonable prices. Shakara was absolutely amazing! She provided excellent customer service and was extremely knowledgeable and helpful making our selection process very enjoyable!
Excellent selection of granite and quartz. Victor was so helpful and knowledgeable. I would highly recommend!
I had the pleasure of working with Victor yesterday to pick out kitchen countertops. He is so patient, helpful, professional, and accommodating. It was a thoroughly stress free, enjoyable experience.
I would like to Thank Alicia and the Aracruz family they are always on point and know their material Clients always have good things to say every time they go to Aracruz I would recommend this place for countertops material to anybody!!
Great selection and very friendly people
Amber was really nice and helpful. Thank you!
A good place to buy Granite or Quartz slabs for kicthens/bathrooms.
Victor was great to work with! Very thorough and knowledgeable.
Had a great experience picking our granite countertop slabs, Liliana helped me for around 2 hours! She was really knowledgeable about the product and their on hand inventory.
Nice facility with a large variety of product available in the indoor showroom. Staff was very helpful and made our selection quick and easy with a great price
Large selection. You are assigned a sales person who takes you through the warehouse. Personnel are friendly and knowledgable. Good experience.
Awesome customer service, polite staff and a great selection of slabs to choose from.
Very friendly staff, great prices, and HUGE selection. Loved this place. Will be going back when I am redoing my bathrooms.
Great experience at Aracruz every time. Isabel was so helpful and patient. Highly recommend!
Aracruz international granite is a great location we send our clients there to select the slabs of their choice. The main reason is their huge selection allowing homeowners to find what they need. They also have a very efficient customer service team .