The car we wanted was (miraculously) in stock, so we bought it. Test drive, paperwork and trade were all done in record time. Kris Patel is very low-key, and he made the entire process very easy. He knows his stuff!

Gilbert at Camelback Subaru was awesome to work with in the purchase of my new Subaru Outback. He is friendly, knowledgeable and answered all of my questions. He made my purchase experience easy and stress free. I am very happy with my Subaru Outback. Ask for Gilbert when you stop to purchase your Subaru.

They are more than happy to sell you a car. But it appears that any level of customer support ends when you sign on the dotted line. My temporary plate has expired since I bought a used car here a few months ago. I have called and left messages and contacted them through the chat program on their website with ZERO response. My issue is that I never received paperwork to register the car.So yeah, I would really appreciate a phone call.Edit**My brother went to the dealership since I am out of state to get the assistant manager to call me. Once she did the entire situation was resolved in less than 2 hours. I just wish my phone call was returned earlier. So I raised my one star review to three for the hassle and resolution. The assistant manager seemed nice and attentive. Perhaps they need more customer focused people under her.

Could not have been happier with the experience, and inventory at this location. We were treated with so much kindness, yet honesty, during these trying car buying times; which was very appreciated. Left the dealership today with the sales floor vehicle, as it was 1738326% EVERYTHING we wanted, down to the exact color. Thank you Camelback Subaru, you’ve gotten a customer for life!

We loved our experience with Kaden! He was patient, honest, and very understanding about our 2021 Outback! The team at Camelback Subaru are by far the best! Thank you all from the front door to finance you all were great! Definitely worth the trip from Tucson! My husband and Ive looked for more than a year been to several dealers and felt so much pressure to buy. Not once were they disrespectful or pressing us to buy! Finance dept got us the BEST interest rate and was on spot with our monthly payment! Thanks guys we love our Subaru Outback!

I purchased a vehicle from them 3 days ago and had the battery die on me yesterday. Called today to see if they’d replace it or help reduce costs. There was no help from anyone on the Subaru Camelback team. Someone spends tens of thousands with you and you won’t replace a worn out battery? I like the vehicle overall but between the hidden markups not listed on the for sale price and today’s laughable service I won’t be back.

Its my first time buying a car and Ive been very hesitant about going to dealerships. However, my experience at Camelback was phenomenal. I worked with Kris Patel and he was fantastic. Extremely personable, actually seemed to care about getting me a car that worked well for me, and gave me such good customer service in general. While I didnt end up buying a car yet, as Im still shopping around, Kris and Camelback Subaru will be my #1 go to when Im ready.

When someone says theyve found a car and are no longer interested, honor that. Despite car prices being pretty high, the market is hot, the supply is constrained from chip shortages and youll likely find buyers. Give it a rest. Ive been looking at Subarus for a few weeks and theyre flying off the shelves right now. Its not my problem if youre overstocking your dealership or something. Sell to people who are still interested or actively looking and dont pressure people who arent.

Never again will I bring my Subaru to this shop!! I only bring my car here for the convince of the location but EACH time I bring it here my car’s lug nuts are ALWAYS stripped and loose!! I’ve been stranded and almost had my tire fall off! This time was the last straw! I’ve never had an issue like this at the other Subaru dealerships! This location is the worst! I even had a guy yelling at me over the incident when I simply asked how to get my car serviced for the issue. How did I strip my lug nuts without owning a impact wrench?!

I special ordered a spare set of keys and spent over $350 for them. Staff did not call me when key came in. I go to pick up key and key wasn’t cut and ready. Then I go to test my key and doesn’t work. At no time did anyone notify my that the $350 was just for keys and not programming. Don’t come here. This is how they treat customers and Veterans.

Configured deal online for a specific car. Shared numerous text, emails and even a phone call with the sales manager and salesman. Made it very clear I was only interested in that particular car. Drove an hour round trip to get there and find out they didn’t have it. Apparently the shady car salesman is alive and well in Arizona!

Very helpful and not pushy at all. They helped me make the decision I needed and I am very happy I went thru them. Would recommend.

Lenny and the finance department were very up front about pricing and courteous throughout the buying process.

Incredibly poor experience after seeking the purchase of a new vehicle.Spent the day car shopping at other dealerships, but was very motivated to make a deal with Subaru - my family purchases them often and I know they are of good and dependable quality. The salesman, Aidyn, who showed me the vehicle I was interested in was very professional, respectful, and knowledgeable.When the finance representative joined us after my credit screen, I was quoted a double-digit interest rate 3x higher than any of the offers I received at other dealerships, as well as a down-payment and monthly payments abnormally high for the vehicle.The finance representative was very unwavering and negative. When explaining my research and reasoning for the rate, I was not met with understanding, but rather an air of superiority. When I informed him I had a signed offer at another dealership for a quarter of the price, zero down, and a significantly lower APR, he stated that they were lying and I could never realistically achieve my financial goal for the vehicle. I unfortunately was pursuing a new car with poor credit due to cosigning an auto loan several years ago that was left in poor standing by the primary owner. Its an error I own wholeheartedly, and was looking forward to making steady payments on a loan of my own to repair my cosigning mistake from when I was younger.He frequently referenced my poor credit in a manner that was unprofessional and demeaning. He refused to reference the payment history for loans in which I was sole borrower, my salaried income, perfect rental history, or any other factors. It was very clear that they did not want my business, as another dollar sign will absolutely purchase the same car at a later date.At this dealership, I was met with the assumption that my age and credit meant I had done no research and no knowledge of the proceeding of a car purchase. If you are under 30 without sparkling credit, I would not recommend acquiring your vehicle here. You will not be treated as a potential and valued customer, but rather as a stepping stone to someone they can squeeze more money out of.The same day, I took my business across the street to Toyota and purchased a comparable vehicle that was brand new with significantly more affordable monthly payments and a single-digit APR that was 40% lower than I was quoted here.

We worked with Luciano in purchasing our Crosstrek. He was very patient with us and worked hard to put our deal together. I absolutely recommend him for your next purchase, we certainly will!

We just bought our new 2021 Forester Touring from Camelback and our experience with Kayden was flawless. He handled everything with a concierge approach and made it so easy despite us buying from out of state and being picky. We couldn’t be happier with these guys!

After sales is atrocious. They promise the world then develop amnesia. After seeing the plethora of negative reviews, I’m not surprised. The manager of this location needs to do better. If people consistently complain about the same things, take notice.

They were the very best and most friendly people. They went way above and beyond. To help me get the car I wanted. Definitely would recommend going through them to get a new car. Tim the sales person was not pushy like most other sales people Ive dealt with. He listened to what I was saying and we went from there. 👍🏻👍🏻 I am very satisfied with camelback Subaru.

I called and spoke with both service and parts about my outback last week. They said they would follow up with me last Friday about the part. They did not. I called another Subaru location and they were able to tell me over the phone whether they had the part or not, and I am scheduled to come in. Not sure why this location could not tell me over the phone if they had the part.

My service from Rebecca was incredible, she explained car anatomy so well and was so patient! However they need to rethink their scheduling and mechanic load. I waited 5 hours for an oil change inspection and a light bulb, I even had an appointment.

If anyone has any advice on how to turn around a poor start with Camelback Subaru Im open to suggestions...I wish I had read ALL the reviews, including those posted on yelp which has Camelback Subaru at an average rating of 2.5 stars. I think relationships are everything, and one of the largest factors in determining the quality of your experience. I am super disappointed; like almost sad (I was sincerely praying Id be able to cultivate a positive relationship with this dealer).I had a great relationship with my Mercedes mechanic. When it came time to turn in my old E320 CDI my gut told me to stick with the make (although expensive to repair and not as reliable as they used to be) because Schulte Automotive was reliable, trustworthy, and fair... not to mention ALWAYS a pleasure to work with. I didnt, and fully regret it!I see there are some people that have rated Camelback Subaru with positive reviews (I dont know if they just got lucky, caught them on a good day, had a more tactful approach, or have lowered their standards) but, in the dozen times Ive worked with them since I purchased my 2022 Outback Subaru Limited six weeks ago (regarding financing and service, my sales guy Lenny was great) Im left feeling jerked around and frustrated.Note: my experience working with Subaru of America has been awesome. Unfortunately, that isnt reflected by how Camelback Subaru represents them.I understand I can work with a different dealer but I already drive for a living (about 3,000 miles a week). Additional driving outside of work can be stressful. In an attempt to manage stress I do my best to keep all my professional relationships within a 5-10 mile radius at most. I thought Id accounted for that when choosing Camelback Subaru; apparently I made an error.I thought Id done well in choosing a Subaru, Its not really my Subarus fault (its actually a pretty great car). However, the relationship that comes along with it isnt worth what it offers. As it stands, I will be patiently awaiting the opportunity to get rid of my Subaru and replace it with a gently used German car so I can go back to my old (personable and awesome) mechanic and put this relationship behind me. It feels comparable to being stuck in a bad marriage.

Just bought my 2021 outback a couple weeks and Anthony was amazing! He was friendly, informative and never pushy. He even helped me connect my phone and helped me understand some of the other features that a low tech person could understand. Subaru owner for life! Thanks!!!

They have been a great dealer since 2012 when I first bought a car and they still have great deals and pricing today.

I had a car emergency and was visiting from out of town. I really appreciated how quickly they got me in and did the repair. Brian was extremely helpful. I would definitely recommend them.

Great experience! Gabe helped me out tremendously. It was my first time buying a new car and he made it an actual enjoyable experience. Great staff and selection.

I contacted this dealership, because it had great reviews. Unfortunately, I had a very negative experience. I called this location 3 separate times on 3 separate days and left 3 voicemails seeking more information about their window tinting services. Safe to say I never received a return phone call.This business had multiple opportunities to get in touch with me to answer my questions and receive my business. I have never had to beg a business to take my money, and I will certainly avoid this place in the future. Any comment to this review by the business is an attempt to save face. Dont be fooled.

Jennifer was extremely helpful and articulate and she wore a mask and she got her shots. NO shots no talking to me. I saw a lot of your salespeople had no masks. Follow science.

Never go here. And if you do do not give them your phone number. They will never stop calling. I’ve asked to be completely removed from their system yet I still get phone calls

I came in for a test drive and told the salesmen over the phone I am not buying. Came in and told them again I am not buying, but still they were very pushy and tried to sell me a used car WAY over priced. I do not recommend buying here. You are getting ripped off.

Wanted to see what some of the prices were there, so I went on their site and they asked for email and phone number. No worries, I gave them my spam email account and figured theyd maybe call me once.In the 3 days since I did that, Ive gotten close to a dozen emails (including ones to my main account, Im not even sure how they got that one) and 5 phone calls, all because I wanted to see what their prices were.

Ian makes getting my Mazda service seamless quick and easy. I am very appreciative that Ian has been there for as long as Ive been going there back in 2012. Ian is the best absolutely the best!

Amazing & fast experience with Todd. I saw the vehicle online, deal was done over the phone so when I showed up from out of town everything was done professionally and efficiently. Todd was a great salesman and the financing department was also great. Definitely a place to feel treated properly and not like money sign.

If I could give this place a negative review I would. Took our outback in for what we were told a needed torque converter. Went ahead and got the part and another $3k worth of service - drove it home and the radiator hose was not fastened which caused the head gaskets to blow. Chris the service manger tried to convince me it was my responsibility to pay for the $800 part. After we drove off the lot, my wife and 2 small children were stranded bc the serpentine belt wasn’t put on right and came off of the pulleys. Chris had the nerve to ignore our calls for 45 mins and refuse to pay for a tow, telling me I would again be responsible for the repair.

Do not take your car here. You make an appointment and then they still don’t get to your car until 6 hours later and you ask for a update then get rude as hell. John Eaton Jr is the rudest Service Advisor I have ever dealt with. He makes a person not want to ever own a Suburu. Do not go to this location.

These people were still wonderful friendly generous overall great experience

The Camelback Subaru Service Center is highly reliable and easy to work with. We had major issues with our drivetrain on our Subaru Forester, and they were able to get us in the same day, process our warranty claim and fix our car in just 24 hours. Dont take your Subaru anywhere else!

I bring my car in to get looked at and get an oil change. They finished the car a few hours later and they broke the plastic bezel on the window switch in half. Service writer Iian tried to tell me it’s 2 pieces when it’s obviously one piece. He then said the manager is on a test drive with a customer and won’t be back for 30 min to an hour. I wait for the service manger Frank to arrive and we go out and look at the car and he immediately tells me to get the F off the property and that my car is a pos. Unbelievable how the service team handled the situation. Not what you expect to happen when you just want to get your car fixed

I had a great experience at the Camelback Subaru dealership! Before going, my bf and I had spoken to Dennis online and he helped price our dream model. As soon as we got into the dealership, there was no lag time in getting us to a sales rep. We were so so thankful to be helped by Antonio! He answered our several questions while keeping the whole experience lighthearted and fun. Throughout the whole process, everyone was super accommodating and eager to help. We ended up staying from 7:30-10:30pm, and never once felt rushed. Tully helped work through multiple financing options and was patient in helping us walk away with the best rates possible. There is a fantastic team at Camelback Subaru. You definitely feel everyone is reasonable and quick to make your life as easy as possible (esp when we were turning in the necessary paperwork). Highly recommend anyone come to this dealership! (No scummy dealer vibes)

I purchased our second Subaru in two years from this awesome dealership, and I feel compelled to express my appreciation and gratitude for another great experience. If you are looking to work with a salesperson who you can trust to treat you fairly, who will not work to undermine your confidence and push you into a deal you dont want, ask for Ben Ricker. He was kind, patient, knowledgeable, and funny—someone who is gifted at building rapport, which is an added bonus in a long car buying experience. In sum, it was the kind of exchange that left the buyer and the seller in high esteem, which is all anyone really wants from a car buying experience. Tu Le, the finance manager, was the cherry on top. He was an absolute pro—so helpful and willing to go the extra mile to ensure that my final step in the journey was as pleasant as the rest. I will certainly pop in to say hello to both when I get my car serviced!

If I could give this place a negative review I would. Took our outback in for what we were told a needed torque converter. Went ahead and got the part and another $3k worth of service - drove it home and the radiator hose was not fastened which caused the head gaskets to blow. Chris the service manger tried to convince me it was my responsibility to pay for the $800 part. After we drove off the lot, my wife and 2 small children were stranded bc the serpentine belt wasn’t put on right and came off of the pulleys. Chris had the nerve to ignore our calls for 45 mins and refuse to pay for a tow, telling me I would again be responsible for the repair.Chris, Andrew and his team of “master techs” are a complete joke and should be flipping burgers, not fixing cars.

This is my second car I am purchasing from the dealership. I was very clear right from the beginning what I was willing to pay for the car out of the door. As it seems the price I paid eventually was way off from what I had committed to. Somehow the numbers at first look correct and Since I trusted and signed the documents and the dealership has not return policy as soon as you are out. I am stuck with the price. Interestingly before I took the keys, I reconfirmed if the numbers were right with the finance guy. And then it was too late. I have learnt an expensive lesson, don’t trust what the sales person says. Seconds after you sign, They will selectively deny what’s per their convenience More than willing to share the entire experience with all specifics and what transpired. After spending 6 hours - yes that’s right, 6 hours I felt misguided in minute details. Partly my mistake, I should have been more diligent but the 6 hours took a toll on me. Yes they will come and say you signed and all etc etc, I had clearly written what my commitment was. They didn’t get that paper but only the one where I finally signed just before you hit the magic bell or what o should hence call as no going back bell., Not ending on a negative note My first car Purchase experience was great and the sales director Frank was very helpful and that was the only reason I thought of being a repeat customer Albeit this dealership being not the closest to where i live.As someone rightly said- experience is what you get when you don’t get what you want

Had the best experience at Camelback Subaru! I purchased a new Subaru Impreza and the service I received was excellent! Luciano and the finance team were so helpful and accommodating! I have only positive things to say about Camelback and the team there. They truly want to work with you and will do everything they can to ensure you leave with a new car!

Camelback Subaru saved the day when my windows were smashed during a break-in. They were able to help get the rear window and passenger rear door windows replaced, and they kept my car safe while it was open and awaiting repairs. Their service and follow-up have been amazing and the team was very kind. Thanks Bryan and Chris for all your help!

Great dealership! Sales team treated me great. We were able to make a good deal really quickly and i picked up the car same day. Will definitely recomend.

Getting a price and a vehicle was very quick and they gave me the best deal of all the Phoenix dealerships. I was quite happy with the offer. Picking up the vehicle was painless. Kris and Tu were very efficient I there was no pressure. If earning repeat business is their goal, the succeeded.

We came to this dealership quite late (around 7:30pm) and was approached by a nice sales reps named Ayden. He was very nice and was able to show my daughter a car according to how much shell be able to afford as well as all specs of the car according to her taste and wants. She ended up choosing a used 2013 Toyota RAV4 Limited Edition as a replacement for her traded 2011 Hyundai Elantra Limited Edition. We left the dealership at almost 11pm because of all the requirements needed by their financing as they will not let us take the car with us that night without us filling up another credit application even though we already have a pre-approved financing from Desert Financial. We love the deal that was offered to us but probably wont be coming back in the future because of all this hassle weve experienced.Just recently, I received a couple of letters from different lending institutions denying me for a credit which I havent applied for. It states that it was submitted on behalf of CAMELBACK SUBARU. To my knowledge, I was FORCED to fill up their credit application even though I already have an APPROVED CREDIT from DESERT FIANCIAL for reason, as told by their finance guy, that its purpose was to let us bring the car with us that night. I was never told that they will send that application to different banks without my permission !!!!!One star just for Ayden.

The only reason I am giving 3 stars is because I am still happy with my purchase and feel we got a pretty good deal on our car. However, the customer service would be best described as shady. My boyfriend went in and we had a strict cap on what we could pay for the car. He was clear and firm about it from the beginning and ultimately they said they could do it if we purchased that day. I had not gone to the dealership with him as we have a young infant at home and did not want to take him there. They agreed to bring it to our home which was nearby so that I could take a look and test drive it before making a decision. At the time I thought this was really nice of them to do that. Fast forward to my boyfriend arriving back at the dealership, he already had the cashier’s check for the agreed upon amount and suddenly they act as if it wasn’t agreed upon and say they can only do 500 over that. I get that 500 isn’t a ton of money, but it’s the principle and the way the whole deal was handled that was messed up in my opinion. The way Luciano and Cory handled this transaction shows exactly why people do not like car salesman. Just a word of advice to others, do not trust them and know that they may try some shady tactics to make a sale. Like I said, still very happy with my car, but would we do business with them in the future? Probably not.EDITED TO ADD: Also sort of annoying that the owner takes the time to respond to every review on here within a few days, but has not responded to mine LOL

I am so happy I decided to stick with Camelback Subaru! I had a pretty negative experience a year ago and today they absolutely made it right. I am now the owner of my dream car and I know beyond a shadow of a doubt that the dealership took care of me and cut me a very fair deal. I enjoyed working with everyone I needed to to complete the sale and each step was competently and professionally handled.Thank you so much Camelback Subaru! I will send good business your way in the future!

I would give this dealership a 0 star rating, if possible. After my mother negotiated a deal for a new Ascent with a $1,000 deposit and signed contract (exact VIN# included), a dealership representative (Frank Galtieri) called and said the price had changed/increased by $4,000. We were on the road for 2 hours to Phoenix, ON THE WAY to pick up the new car, when Frank called and said we could pay full MSRP for the vehicle or the contract was being voided by Camelback. When we questioned the reason, we were told to drive safely and hung up on. We were also told to be sure and spell my name right by Mr. G.A.L.T.I.E.R.I. when we asked for Management and apparently, he IS the management. I have never been treated so rudely and Im infuriated at the treatment of my mother as well. The salesperson Gabe cannot be reached for help now. I was also in the process of purchasing a new Subaru but NOT at Camelback now...buyer beware--buy somewhere else. This dealership is all about bait and switch.

Im having a great experience thanks to Todd mitteness.

Andrew is the BEST!!!! He goes above and beyond to help!

My 2012 Legacy had quite a bit of maintenance that needed to be done around the 60,000 mile mark. Andrew and the rest of the staff at Camelback Subaru did a great job taking care of me and were able to reprice a quote at a discount when a wheel strut went bad. Will definitely be giving them my business going forward. Now if Subaru can just get busy on an EV!

I would highly recommend Kaden at Camelback Subaru, he will look out for your needs and get you into the best vehicle for you while making the car buying process great.

I took my Subaru outback here during a road trip for an oil change. The service was slow, the amount of things they tried to upsell was obnoxious, and they lied about the condition of my brakes. Upon returning home and bringing my car in for an inspection at another Subaru dealership, I was told my brakes were in excellent shape. As a bonus, a technician left grease on the driver seat. I went back in and told them about it and it could not seem like I was bothering them more. They came and cleaned it but the entire experience was unpleasant.

Went in to camelback to trade my base wrx for a sti salesman and financial advisor answered all my questions and was extremely helpful with all the process of getting into the 2021 sti much appreciated to all the staff that helped me out couldn’t be happier with the trade in process and the amount of respect everyone had for each customer. I would highly recommend coming here!

The staff are nice enough. Just be aware of price gouging at the service center. Took my car in for the 30,000 mile service, knowing it might be a bit higher than a typical shop. They quoted $599.00 and tacked on multiple services that Subaru does not recommend (e.g., front and rear differential fluid flush–Subaru recommends an inspection and replacement as needed). I discussed the extreme prices (i.e., $143.00 just for an oil change, $40.00 to change one air filter) and they wouldnt budge. Took the car to a local shop in Tempe and got all the 30,000 recommended service done for $166.

This Subaru place is awesome! Be warned they are doing construction expanding so there will be some construction noises if you wait. The staff and manager took care of it right away and they were super friendly. It was no cost to get an estimate and they have the part I need in stock, no need to order it. Ill definitely be coming back!

Great service thanks guys!!

EDIT - Shannon who responded below was very friendly and reached out. I believe this was a one time event, maybe someone was having a bad day. I have worked with their VW store and they have also been awesome. Thanks for the help, Shannon.The saleswoman I was working with couldnt have been better, but her manager was TERRIBLE. I left the dealership after what I can only call being kicked out after I asked for a lease/purchase estimate but wasnt ready to go through the entire process of them valuing my trade-in. I wasnt sure if I wanted to trade in! Manager said I wasnt trying to work with him?Worst experience I have had at a dealership, I was stunned. Again saleswoman was great and I believe the other salespeople are good as the reviews say, but wow - I am not surprised this is the worst reviewed Subaru dealership in the city....please go someplace else.

Paul Valentino gave me the most amazing experience. He was extremely patient and friendly, recognizing that this was my first new card buying experience-he treated me with extra special care. The car itself is beautiful and has been a dream car for a few years, I just wasnt ready for the price. Paul was able to give me the best deal possible, just to keep my business and make me happy and comfortable with what I could afford. Everyone else (including Tully---so sweet and just a great person!) was very friendly, welcoming, professional and knowledgeable. They also let me ring the gong twice since I didnt get the first time on video lol. I would highly recommend this dealership for great customer service and awesome pricing-Paul will beat anyones pricing and have a positive fun attitude with each conversation you have.

I helped my brother purchase a new car recently and was blown away by how well Ben listened to his concerns. I’ve purchased multiple cars in the past from dealerships, and I have to say this was by far the best experience I’ve ever seen. Not only did he listen, but we got a deal that we felt was a great value. Keep up the great work Ben, and you’ll be the person we recommend for anyone we know buying Subarus!

Even during COVID, its been a very smooth process. I came in with my problems and they took a look at it right away. Id made an appointment beforehand, which was a quick and easy process, and everything proceeded smoothly.The waiting room has plenty of room for social distancing and they offer complementary coffee (but theres a lot of space between people, in case one needs to take a sip). The employees are polite, helpful, and very considerate, and responded promptly when I needed something.John Eaton, my service consultant today, was beyond helpful. He kept me informed every step of the way, and was more than happy to explain things when I got confused.The wait wasnt too long, considering everything I needed done, and Im satisfied that my problems have been resolved. If anything comes up in the future, Ill definitely be returning!

I had a great experience buying a car here. but even better was the follow up service by Shannon. She had my back on several issues, taking time to go above and beyond the call of duty...even when there was nothing for her to gain. THAT is impressive! Her dedication to my satisfaction totally turned around my experience of Camelback Subaru. Thanks Shannon. :-)

Great service.

Great experience!! Made a deal over text message and only went to sign and pick up my new Ascent!! I sent pictures of my old VW and received an out the door offer including trade. They gave me all the discounts and saved me from all the painful negotiation. Better pricing than anywhere else. Thank you Taylor and Cory for the fantastic experience!!

Thank you so much for your helping me decide to use Carvana.

This dealership is the worst. I had a written contract with them to purchase a new Ascent, approved by management with the VIN of the car I was to buy. As I was driving from Tucson to take delivery, I received a call from a very rude man named Frank Galtieri. He said in a very condescending tone that he was canceling that contract. When I questioned him, he began yelling at me and hung up on me. This was a terrible experience. There is no excuse for entering into a contract and then backing out, and treating the customer like dirt. STAY AWAY FROM THIS DEALER!

I went looking for a Subaru Outback. Luciano at Camelback Subaru was awesome. I thought he was honest and helpful and new a lot about Subarus and what was available on the lot. He got us an excellent deal & was a pleasure to work with. I highly recommend Luciano and Subaru.

Came in for oil change. Nice place to sit while you wait. Coffee, water.

These guys are alright. I bought my car from them. They helped get me the financing I was after and Im super satisfied with the car. Ive never had any issues with the services or anything like that. You really cant go wrong if youre looking to get a Subaru or Volkswagen.If youre going to get a WRX or an STI, Id recommend looking at the Golf R or the GTI as well, just to see if you like them. I got a WRX and I wish I would have looked at the Volkswagen turbo 4s before buying it.

Best parts department on camelback... customer service is on point !!

We recently purchased a new vehicle from Camelback Subaru and had hands down the best car buying experience! Which says a lot, as we have purchased a large number of vehicles. ALL of the employees treated us with the utmost professionalism. We truly felt like VIPs! We definitely be using them again for future vehicle purchases.

On a whim, my husband & I went to Camelback Subaru to walk the lot. Just looking at what was there, possibly for the hubby to trade in his truck. In 2018 I bought a Crosstrek here & simply just loved the vehicle & the buyer experience. My husband fell in love with a 2020 WRX & I was head over heels for the 2021 Forester Sport. Kris P., the salesman, helped us & we both test drove the vehicles. He was incredibly knowledgeable! Super friendly & was not pushy at all. Frank G. & Tu L. in finance were incredible & answered all the questions we had. By the end of the day, we traded in the old truck & Crosstrek. & for the process of 2 cars, everyone assisting was incredibly efficient. It took way less time than expected. Kris helped schedule our first services, which was really nice! Chris G., the service manager, was just amazing as well! Polite, helpful & also incredibly knowledgeable. I couldnt possibly recommend a better dealership & crew to help anyone looking to get into a car they will love!

They are taking care of the problem free of charge. But I still dont know what was left on my car and its still there. I think something from the construction got on my car but I really cant say what it is.Every time I go here I get over priced on any service for my car went to Chandler Subaru and they said it would cost me only $1200 something for the work I needed Camelback is charging me $1690 for the same job, getting ripped off again thanks Camelback Subaru 👌🏼 never coming here again. And this is were I got my Subaru very disappointed. And idk what that stuff is on my car.. and they managed to brake my coolant reservoir on my radiator so my reservoir is bouncing around now and kinda splashing coolant out.

By far this was the best auto purchase experience. The sales staff were extremely mindful of your time, budget, and vehicle considerations. They were honest and up front about cost comparison, loan options, and vehicle options.I would highly recommend this particular dealer to anyone who are in the market to get a brand new 2020 Subaru as the safety features of their vehicles are the best. I have traded-in my 2017 Subaru Outback for a 2020 Subaru Outback. The different is day and night. I love my new Subaru with its upgraded and standardize safety features, new entertainment system, and increase in cargo capacity.Sales leader Igor is a great guy and he wants make sure everyone leaves his dealership happy. Dennis was my sales rep, and he was very nice to work with. All and all I couldnt be happier to get my new 2020 Subaru Outback from the Camelback Subaru.Disclosure:The feedback provided above solely represents my personal opinion, and I have not been compensated in any way or shape to leave positive feedback. I simply had a great experience at this dealership, and I believe they deserve every one of the five stars out of a five star rating and more.

The sales associate was excellent and very knowable of the car. This was one of the best car buying experiences in my life. I feel great about my Subaru purchase.

We brought a new vehicle from Camelback Subaru yesterday. Our salesman was transparent, friendly, and listened to our needs/expectations. High praises for customer service to Todd Mitteness and the team. Thank you for making the experience a good one!!! High recommendation on Camelback Subaru.

Working with Kris Patel to get our new Subaru was a great experience. We already owned a Forrester but he made sure we got a great price for our trade in as well as our new buy. He took the time to explain all the new technology and how it works. We would definitely use his services again.

I am grateful to the team at Camelback for offering me an awesome deal on a great car. Kaden, my salesman, was exceptional in all his communication and service. I am truly thankful to have worked with such a kind and professional gentleman.

I literally feel like I need trauma therapy post my experience with CameLCrap Subaru in Phoenix, Arizona. The only reason they get one star is because I got decent vibes from the salesman, Ben. Though repeatedly I had things told to me that turned out to be untrue altogether when pen hit the paper and time to follow through.I arrived close to opening time and had inquired about a specific car that seemed to meet the needs of what I was looking for the night before. The salesman texted me and I told him I was almost there and this began a day I feel like they need to pay ME for! Literally was there ALL. DAY. 9-5. My parents are looking to finance a car for me and let me pay the payments since I am a homeless student at the University of Metaphysics in Sedona, AZ. I drove the car, my parents credit was revealed to be perfect. Then all of a sudden they tell me my name has to be in the loan paperwork. Well my credit is not good, which is why my parents have offered to help me. I also had my employment affected by covid-19 and now collect unemployment as a result. My income does not count though the bills read, “This Note is Legal tender for all debts, public and private.” And is based off my employment which has been wiped out to no fault of my own and I also have coworkers receiving unemployment to prove the legitimacy. They ran both mine and my parents credit though and said it looked great and we should move forward. All of a sudden the car I was told I could drive off the lot TOdaY in, which My parents absolutely qualify for, was sold out from under us. Then Ben walks out with keys to a different car and says, “this one is cheaper and I think you’ll like it better.” It was great actually just needed tint and a tow hitch installed. He said it wasn’t even in the inventory yet. It was a green Subaru Forester 2019 and my last car was a 2002 green Subaru Forester which I have a shady mechanic trying to steal from me right now so it seemed spiritually in alignment that maybe this could be the perfect car. I drove it, sure enough, perfect. Ben shows me the paperwork with price of vehicle and the breakdown. This Forester is $20,300! The Crosstek I originally went to buy was only $19,500!! But Ben, you said this car is less?!? They then discounted this $2,700 accessories charge they said they put on everyone that comes through to save THEIR ROI down the line when the car is returned. My parents told them they need to tell people online in the price that is going to be added or you are falsely advertising this. They were hesitant to take it off then all of a sudden they pop out with a car they didn’t want to discount obviously and started then taking away those accessories everyone gets forced into which no one ever has removed from their bill. I told them I had planned to have my friend take me back to Albuquerque and that I decided to stay longer in Phoenix just for this car situation. They first included $800+ For installing the hitch then they wanted to charge me for an extended warranty on this vehicle financed compounding at 6.9% monthly for 72 months to just cover 50,000 miles. When I said no, they took the hitch amount off and put the warranty in and it didn’t make my monthly payment too much higher. I said okay, but by the end of the deal, the price was higher now comparable to the car I originally came to buy. It was certified, had a warranty, tow hitch, tint, everything I needed. But Ben, you told me this was a better deal?! I find out the Forester is not certified Bc it had 47,000 miles on it and the miles were too high for Subaru to pay for. So then they try to pass the buck to the consumer (Me) spread out over 72 months. Why?! So that I get things fixed on it and the vehicle keeps its value to be traded in and then capitalize yet again on the next person. The credit application was grossly weird and invasive in my opinion which my parents agree totally.I would pull my name as Subaru from this franchise if I were the Japanese Company Originator. Subaru is supposed to stand for Unity

I had a great experience with Kaden. I did not feel pressured, he explained everything well, was friendly, and they gave me plenty of time. Thanks Kaden and Camelback Subaru!

Alejandro in the service department helped make sure I was taken care of with a loaner while my suv was in for service. Thanks Alex!

Quick and friendly service. They have a great do it yourself coffee machine. They apparently dont do Mazda warranty service anymore, just Subaru. I didnt need warranty service anyway, so it worked out great. I recommend them

Service department was very helpful when I had an insurance claim and a recall to take care of. Great communication.

I bought a Subaru Crosstrek 2020 have to say that Camelback Subaru has the best service Ive ever had for buying a new car will go back to them and refer people to them. Ask for Kris Patel, got a great deal, in and out. Everyone there has great customer service. Thanks love my Subaru

I worked with Todd. He was really nice and explained everything very transparently. We had some great conversations and he was very personable. I felt he did an amazing job in keeping the process easy and fun. I bought my first car and I couldn’t be happier! I would definitely recommend this location. Im so so happy!

The fine folks at Camelback Subaru has been by far my best car buying experience! Albeit, this was my very first time buying a brand new vehicle, I had always heard horror stories. I planned for a long day. Needless to say I was pleasantly surprised and happy on that matter to find out my Salesman Todd was not in it for hidden agendas. He knew what I was interested in, we spoke on my budget I was looking for and Todd did not force anything new on me.“Time to talk numbers”, Todd, Myself and Cory(whom apparently is very popular via 96.9FM) negotiated on a great monthly payment that was acceptable to me first and foremost. Again, nothing but transparency and honesty with Camelback Subaru. A sale was made, my experience was fabulous and I was excited to get on the road that I am so grateful for Todd of with his time and professionalism. I then proceeded to speak with finance guy Steven(not Steve). A fellow animal lover, we got to talking and outside of our great discussion on rescue animals and property he set me up with THE BEST extended Warranty(not to mention the safest vehicle on the road) I have ever seen, even if it was only my first car.I cannot Thank every staff member that had a hand in my sale enough. Even the other salesmen and women always had a smile and were so friendly. With so much uncertainty in the current times it was very refreshing to be treated not as a number but as a person. All the meanwhile safety precautions were taken with every member of the Camelback Subaru team with this Covid-19. I felt safe and had the most spectacular buying experience at Camelback Subaru. I will definitely be back and will honestly only be buying Subaru from here on out. So, to Camelback Subaru, Todd - especially Todd from Minneapolis, Steven and Cory, I Thank You from the bottom of my heart for your hospitality in my car buying experience.

Let me start by thanking Chris and Mike for their AMAZING customer service! From the very beginning I felt like I was being helped by close friends, very friendly atmosphere indeed. Chris my service advisor made the entire process so easy and was very knowledgeable. Thank you again to Chris and Mike you have earned my business for life!

Best customer service ever in their parts department. They were able to help me get the parts I needed plus even get me a quote on labor if I didnt want to install the parts myself.

Super smooth transaction. Worked with me very well and was very hospitable. It was honestly the smoothest car buying experience of my life and they were so thorough that they even connected my phone to the car and showed me all the gadgets.

I found a car online that I was interested in buying. Camelback Subaru is a little over 30 minutes away from me so I called in advance and setup an appointment. I spoke with the sales manager who assured me the car would be ready and waiting for my arrival the next day. The day of, being one to understand the importance of managing expectations, I called again. I spoke to the same person who, again, confirmed the car was available and would be ready upon my arrival. I took the long trek out there intent on buying the car. When I arrived, the first thing the sales manager said to me was You didnt answer your phone. An interesting accusation to level at someone he knew was driving and headed in his direction. This would be followed up with an explanation that he vehicle wasnt available to drive because the keys were locked away in the maintenance office, etc etc etc. When I checked my missed calls, he called me 10 minutes prior to my arrival. Mistakes are made, people are lazy, fine. But the lack of accountability and apology really, really got under my skin. The salesperson I was pawned off on (who also rendered the only apology I would receive) asked if there was anything he could do to redeem my business. Given that the car is the only one in stock in the city of Phoenix I relented and asked that he send me his best and final cash price via email. I have yet to receive anything. Its probably for the best. If this is how they treat people when theyre trying to earn your business Id hate to see what happens after the ink dries. There are a lot of dealerships out there and, because the internet has commoditized the industry, many of them are doing really good, honest, solid business. This clearly isnt one of them.

Great sales staff, Kaden Nguyen was incredible, so was Tu Le on the finance team.

We leased a blue Subaru from Camelback dealership ! Very satisfied !

Lenny is a really great guy!! Love my Crosstrek!!

I’ve purchased two Subaru’s from Camelback and will do more in the future if it’s an option. The staff there have worked with me and remained patient with me as I explored many options to get the vehicle I want for the best price. Frank, the manager, has worked hard on being able to provide me with exceptional numbers.They have come through on their promises. Some take a bit because of the process but they never forgot to send me the check.I truly feel they care about their customers.

So far the service department has really earned my trust. They have been honest about the work that needs to be done and what can safely wait until a future date. Surprisingly, they have also been slightly less expensive than big name auto repair shops.The coffee is pretty good too.

Polite receptionist helpful mechanic

I had the best car buying experience ever at Camelback Subaru. My salesman was outstanding! I highly recommend Camelback Subaru.

Very good!

Fantastic technicians that go above and beyond to fix your car. Their attention to detail is second to none. Theres Allot of knowledge in them bays and they service more than just Subarus. Thank you guys for all your hard work!