Gary asst. Service manager is a gold asset to your dealership! Always ready to help and always a friendly handshake . Extremely knowledgeable about my vehicles. And top notch customer service. Also yall have a great coffee machine !

My advisor Chris Williams was very helpful, knowledgeable, understanding, and he communicated with me every step of the way instead of having me guessing, wondering or constantly trying to call. He assured me that every customer was important, not just some! He was very professional but also funny. And Chris has a very nice smile which is always great to see when working in customer service. Although all the news concerning my vehicle was upsetting, Chris gave me tips, suggestions and helped me think happy thoughts. Thank you!

It was a seamless experience. I was able to use a loaner car which is great being a single mom. Gary was great and got my vehicle in and out quickly. The small issues I was having was fixed and I could not be happier.

I didnt feel welcomed or noticed when walking in. Also, I feel I did not get the attention I deserved because the Salesman kept having to walk away from me to tend to something else. I was hoping to do a trade in for future credit on an Escalade but feel like the staff did not work with me on my needs. They were promoting a chip sale shortage and how you could get up to 25% more for your trade in but I feel like that wasnt even taken into consideration. I just really feel like there was no motivation to make a sale that day and that I was interrupting and not taken serious. I will be finding a different dealership to go to .

Michael Ludtke and his entire team are the BEST!The attention to detail that I received and the friendliness is of the charts. I will and have referred a number of friends to this outstanding company. This type of service is one of the many reasons that Coulter has been in business for almost 100 years!They are simply the best of the best!!!!!

Was working with Christina about a Yukon that was due in. I was able to make it on the lot without notice and she had left for the day. The Yukon arrived that day and was in the showroom. Another salesperson(Alan) assisted me. I bought the car cause I had my mind made up but he assisted me as if I was his exclusive customer. Was great to work with and the entire dealership staff was pleasant and accommodating. This was the 3rd car I’ve bought from a Coulter lot. I always look there first.

100% the best staff I have meet. Steve Boudousquie went above and beyond when he said it would be done be the time I needed to go get my kids from school. I really needed that up that day since the dealer I originally had an apt with doesnt honor apt times. I would definitely go back in the future here.

IT WAS COURTEOUS, PROMPT, COMPETENT AND COMPLETE. I WILL BE BACK!!

Very pleasant service advisor, forgot his name. Car was service in one day. Trip to car rental agency and return was 5 Star

Steve was an excellent service adviser. Very courteous and professional. Coulter Cadillac is well known for its sales and service expertise.

Onan and Sarah were both very helpful during my truck purchase. They were both very specific on answering any questions I had and made my experience at the dealership so easy.

Last time I purchased a vehicle in a dealer was about 17 years ago. This time I thought I was going to have to spend at least a few hours in there but surprisingly it was super fast. I Had a great experience with Alan Lopez. No pushing to purchase anything and answer my questions. I ended up purchasing a nice pickup truck and Since I couldn’t drive it back, Alan offered to drive it back the following day at no extra cost.Thanks Alan!

My salesman was Lazarus and he was extremely professional, and helpful. Dave the Finance manager provided acceptable terms that exceeded standards. My thanks to the Coulter sales team and thank you for your gracious support.SincerelyCharles Smith

Made an appointment for recalled tires. I get there and ask where to pull in. One ma says theres no recall. Yes. There is. After 30 minutes, Im told that my tires didnt fall into the bad batch. I couldve read a serial number at home and not wasted the trip. Afterwards, I had a few other questions about stuff I would like have fixed. I was brushed off and rushed out. They dont give a flip about me, anyway. Dont let the cheap clothes fool ya.

Very accommodating with warranty repair. Fixed the issue timely and provided curtesy service.

Great customer service as always. Knowing that our car is worked on by the great team at Coulter gives us the confidence we need to take our family on a summer road trip. Thank you Gary Shimp and the Coulter team.

Steve was amazing! He helped walk me through all services needed and explained the why and had the best service oriented demeanor! The cafe! Lifesaver. My appr was at 1230, I was hungry. Food was amazing and prices phenomenal for quality delivered. Highly recommended!!! Thank you for a great service appt.

No communication at all, it took 3 hours for an oil change, so quick to take my money. First time ever going to this place, no1 greeted me at all, I didn’t know where service was got out my car walked in the building no1 helped..I wouldn’t recommend anyone here nor will I return for any type of service. I didn’t see know color in there either, that’s could be the reason why I didn’t get the correct service.. because I was the only Black Person in there.. nope you guys where horrible with horrible service

A simple battery change took 3 hours. I called/verified the dealer has the battery in stock and 2.5 hours after I dropped the truck I was told they just got the battery. Ridiculous!

DON’T GO HERE!!!!! Worst car company ever. Don’t buy a GM. The airbags went off in our 2018 Acadia after going on a slight bump. Took it here to get it fixed. After 2 months they told me it wasn’t there responsibility and refused to cooperate with the insurance company. Worthless people. I had to crawl under the pavement myself to take pictures of the car since they couldn’t do it. Their loss since it was like $14,000 in repairs. These cars are awful. My brother’s Acadia had the automatic brakes randomly go off in his as well. Thankfully he got a new car under the Lemon Law. I’d stay far away from anything GM especially this location. You’ve been warned.

It was simple, quick and easy. Everyone was friendly. I would come back to this dealership for another purchase.

Salesman was knowledgeable and professional. Very easy to work with.

Overall the experience was good, I wished that your information listed all of the additional items and pricing and that the estimated pricing for the trade was accurate and whole. Christina was fantastic to deal with and very helpful!

Your team makes it easy. Great service and communication.

We had another amazing experience purchasing our new car here for the second time. Would definitely recommend this dealership if you are looking for a great experience whether it be new or used vehicle.

Professional, quality service I have come to expect from Coulter Cadillac. It is a pleasure to bring my vehicle in for service and or repair.

The sales person was great! We were able to do most of our purchasing online. So, when it came to completing our deal, it was processed with very little waiting. They were very professional and organized. We would go back again when time to purchase another new vehicle.

Loved having a rental while my car was in shop. My counselor makes sure all my needs are met when it comes to doing small things like reset my clock and Bluetooth. I love how clean my car is at pickup. Its just a pleasure doing business with Coulter Buick My next car will be purchased from Coulter.

Mark was great to work with on my service needs. Kept me informed and was a overall great experience

I had a terrible experience with this location recently. I brought my car in to be serviced since the check engine light went on. They put me with Don and I didnt receive any communication from him about what what wrong with my car or what they were doing with it for 3 1/2 days, meanwhile I was without a car. I asked them to do certain maintenance that wasnt done and was almost charge double for service that was only provided once. I left a survey review explaining my situation after getting my car back, hoping that management would reach out. I received a response saying to call them to discuss my situation, so I did. When I called, I said, Hi, I recently took my car in and was unhappy with the service, I left a review and was told... and the gal who answered hung up on me!! So, I called back thinking we got disconnected and she hung up on me again!! I wasnt being rude, just explaining that I left a review and was told to reach out. She wouldnt even let me get through the whole sentence before she hung up. ... UPDATE: Michael, the service director called me and apologized for the situation which I appreciated. My car felt like it was still running hard so he offered to let me bring it in and work with Steve instead. I brought my car in, worked with Steve - who was great by the way - and they gave me a loaner car. When I picked up my vehicle, it was clean. Im glad they made things right.

Crystal was excellent and made the car buying process simple. I loved it.

Very pleasant experience. So much appreciated the NOT having to deal with pushy sales people. My sales person, Samantha, was personable and knowledgeable. When turned over to sign all the paperwork, it was all explained and we got though it all as quick as could be expected.

For several years we have dealt with Gary Shimpf. He is a definite asset to Coulter and has always done a great job for us. Thanks, Gary!!!

As I dropped my car off on Monday, It was just kept in the back untouched and spoke out to several service workers about what was the issue and they had nothing more to say then to say the TECH has not started and i’d be reassigned and was given a run around. It took two and a half days for me to get my car back when I had went into the dealership just for a diagnostic test.

Great. Painlessly seperated me from my money for a good truck

Jon Bierd was excellent and a pleasure to work with.

My first service appointment was a positive experience as I was greeted in a friendly manner when I arrived for my routine service visit and everything was explained to me. The car was taken care of in an efficient manner and they even washed it for me when they were done. Very happy with the car and the service.

Coulter sent a recall notice for my Canadian GMC Sierra. Evidently the rear defroster needs some attention. After making an appointment, I arrived with my truck only to be told I didnt have an appointment. I proved I did have an appointment only to be told by the service manager they didnt want to fix my truck because in our Arizona climate I didnt need a defroster. Nice service. Take it to the bank Iwont be back. Bite Me

Oscar was very helpful and was able to get me back in my car the same day. He knew the loaner I was in didn’t fit my family of 6. Getting my car the same day really helped my family and I out. The workers that helped me to pick up my car and turn in the loaner were very respectful and fast. I enjoyed the delicious breakfast there as well. The cook was very nice. Thank you very much and look forward to continue doing business with you all.

My advisor Gary Shimp is the best

Had a great experience buying my first new vehicle. I very appreciative of the extra mile to finance all on my one without a cosigner

Chris Williams, asst. Service Manager was the best.Excellent communications.

Oscar was so great! This was my first time coming to your location. I came in about a recall. Oscar noticed my tires were worn and recommended I take care of that issue while he had my vehicle, as well. I’m so thankful for his recommendations. All work was completed very quickly. When I came to pick my car up, Oscar answered all of my questions and wished me Happy Holidays! I will definitely be reaching out to Oscar for any future car needs. Thank you!

Gary is always honest, communicative and fast to reply. Everyone there is polite and friendly. Especially love that car is washed even if it is just an oil change.

Bill B. is the best at what he does there...A 5 star experience ...Thank you Bill...Im very pleased with my dodge challenger R/T...Also a special shout out to Sarah for excellent customer service skills and being very helpful...😀😀😀😀😀5 stars...Thank you Coulter Buick GMC of Phoenix for a great experience...

I took my GMC sierra pick up for service in February of this year for oil change service.service writer advised of oil leaks oil pan and valve covers. I okd service. in May i discovered a large oil spot under Sierra. i hadnt used vehicle in over a week. a leak was discovered in valley of engine. Why hadnt they discovered this issue in February? They should have tested engine for other leaks. I would like an explanation.

We will always bring our Buick in for priority services because of our lease agreement. We were not happy, however, with labor and parts being performed without our authorizations

Gary Shimp was professional, went above and beyond to take care of all requested services on my Yukon and helped me to secure a rental car while warranty work was being completed. He kept me informed and I got my Yukon back before it was expected. Great service!

You had my car for almost 3 weeks before anyone even had a diagnostic for my car. The advisor was rude and check engine light came on 2 hours after I left.

Excellent experience buying a car here. Jon was great to work with. The sales manager Tom worked out a great deal on a new car. The paperwork was handled quickly. This is a great family owned dealership who cares about their customers. Great place to buy a car.

We made an appointment to have a vehicle inspected that we were going to purchase, and we arrived on time with the vehicle, to be told that we need to reschedule for another day.

Gary is a gem he’s personable, honest, and makes you feel like he’s really taking care of you

Satisfied with the car service and meet expectations. KEEP UP THE GOOD WORK!

On time, on budget, very clean, and a great breakfast for a reasonable price

Great purchase experience.

Chris Williams did an outstanding job as a Service Writer. He was excellent in doing all phases of his job.

Mark Owens is a great salesman! He was very helpful and patient as we made the decision to purchase a new vehicle. Our experience was fantastic!

Sean Nagler made my dream truck come true.Great customer service and best deal in town. Definitely coming back for truck

Our experience has been totally positive. We have been treated extremely well, and the service we receive is always of the highest caliber.

Thank you so much for my first brand new car purchase, you guys rock

As usual, I had a wonderful experience dealing with Coulter Cadillac. I have been a customer since 1979 (42 years)!

Titus is an excellent service advisor; really the best.Ive been a Coulter Customer since 1983. Regrettably, I will no longer be purchasing from or servicing vehicles there because of their ridiculous, asinine, ill-conceived decision to no longer provide complimentary loaner vehicles for same-day service. What a shame....gm brands like Cadillac and Buick are already nearly dead. This stupid dealership choice puts the nail in the coffin for me. Bye, bye Coulter!

Great service, fast and easy

Gary is so caring about his customers in the service department-it makes my wife and I want to buy a car from Coulter Cadillac making sure we deal with him in the service department.

I just called to get warranty work done on my 2018 gmc 2500HD Denali. I was told the earliest date available was the 29th. So much for customer service. “I know your truck isn’t working sir... so does the 29th work”? Today is the 22nd, NO that’s not going to work. Hopefully this dealerships customers do not need immediate assistance or they will be out a vehicle for a week!

Thomas was very helpful and listened to my needs and did his best to get what i needed ..

My rep went above and beyond I always was a Ford customer in past this was my 1st gm and now I’m a gm person

Professional employees and a spotless dealership.

My customer service representative was Steve and I was misled he didn’t want to give me an upfront quote he I got Repair’s done somewhere else

Randy was an excellent communicator. He kept us informed at each step. When we came to pick up our vehicle, the customer service was also excellent. The rep explained what was done, advised us of our warranty and was very pleasant during the transaction.

My experience with Dave and Samantha was awesome. Their customer service was splendid and I left there as one happy customer. Thanks for bringing my dream to life.

Definitely the place to go for any and all GMC needs. Alan on the GMC side along with Manager Tom Iles are a great team to work with all around.

We had such an enjoyable experience during. Jose and the whole team was incredible to work with. Plus the facility is so welcoming. After much car shopping, as a soon-to-be married couple, we like to tease that they saved a marriage by making the car buying experience so pleasurable!

The work was completed as requested but the advisor did not communicate the entire issue with the service tech which resulted in no coolant being added. When I checked the engine upon receipt of the vehicle and brought it to their attention they took it back to fill up the coolant. However, they spilled coolant on the front bumper and rear driver side fender (for some odd reason).

Samantha (my salesperson) and the rest of the people i met were outstanding. I usually dont remember names but i remember everyone that she introduced me to. My experience with Samantha was entirely different than any experience ive ever had at a dealer; im still kind of in shock about that. Ive never have had a better buying experience of a new vehicle at a dealership in my entire life. Im even more excited to pick up my new Sierra in a few days, and frankly i dont plan on buying a new vehicle from another dealer again.

Very personable, professional and efficient. I was very pleased with the amount of time it took to complete my service. Will continue to use them as my service provider.

Nick was so helpful the moment we walk in he came and listen to us more which I liked it and he offer best explanation that needed to hear.

Incredible customer service!

Was not happy with the out come of service. they had my car for three days fixing a oil pan leak. First of all took in for a oil change and service man said I have a bad oil leak from oil pan. Asked if could leave there to be fixed. Service mgr. said its covered under warranty picked up and still have a leak.

Titus is by far the reason I keep coming back to this dealership. He has always made the process so smooth, and he is so kind to me. I never feel like he is trying to sell me on anything, just gives it to me straight. He deserves the biggest raise. love him!

We truly appreciated Coulters transparency. It was reassuring the webpage advertisements synced with our experience during the sales process. Our sales consultant Jose Albanil was fantastic, extremely professional.

Everything worked out well, as always. Gary Shimp is a pleasure to work with.

Samantha Marciniak was amazing, above and beyond along with Wes Pogue. I felt so important to them both, I didnt wait for anything, even the financing portion with David was easy, fast and pleasant. I will highly and gladly recommend these folks to anyone and all I know looking for a vehicle. Thank you

Titus was amazing! We were not able to get our car to the dealership before close on Friday evening. He set up an appointment for us over the phone and explained the over night drop off process. He was there early Saturday morning to take care of our problem and we had our car back by 2:00pm that day. Thank you Coulter!!

After driving around town (Goodyear, Peoria, North Scottsdale), we ended up just 5 miles from home at Coulter Buick GMC and had the best sales experience on the purchase of our new GMC Pick-up. From our first contact by phone to check inventory, our salesman Robbie went the extra mile to provide great customer service, when we arrived the truck was pulled out and ready for us to test drive. During our test drive he was super informative about the vehicle. During negotiations, he listened to what was important to us, and was able to negotiate and work out a deal that worked for us. He is a friendly (and not pushy!), down to earth salesman. Also, the finance//business manager portion of the process was the fastest and smoothest we have ever had! I would highly recommend this dealership.

Great staff, excellent service, very friendly. Had the part I was looking for. I definitely would purchase here again.

We bought a new 2020 GMC Terrain from Bill Beaudry. He made the process incredibly easy, even with us living in Tucson. He did not pressure us to come in for a trade-in appraisal before giving us his best number. He promised to make us the best deal - and he definitely kept that promise (his numbers were several hundred less than any other dealership and THOUSANDS less than Tucson GM dealerships). We were in and out of the dealership in less than two hours total. Bill is extremely patient and answered all my crazy questions/concerns. He was even able to find a Terrain in a different color after I realized my fiancée NEEDED a white one. The finance representative was low-pressure and did not coerce us into any additional extended warranties, etc.

They truly care.. love this place

Randy Russo helped me in the service department and he was EXCELLENT. I have always been very happy with Coulter and would and have recommend you, but Randy went above and beyond helping me. Thx Randy and Coulter!!!!!!!

Randy Russo got me a great deal on tires for my Silverado. Very happy with the quality and ride now that the new tires are on. Randy really takes care of me.

Poor communication. Misleading information. Excessive charges. Despite my expressed dissatisfaction, management was never available to discuss concerns with me personally. I am not certain they even have a manager. Follow up calls made it even worse. I was actually informed that they had finally received the part needed. The same part they had apparently already installed and for which I was already charged . Now I have to take the car to another dealer to see if the work was even done. They also agreed to pay for a rental car prior to the work. This was even confirmed with Enterprise before picking up the car. After the work was done. Enterprise charged me stating Coulter declined to pay. I will definitely not return.

Mr. Gary is always a pleasure to work with. Service done in excellence.

If you want a salesman who knows the business, product, and customer service. Go see Bill Durst.

Excellent service rep, Gary Shimp.

Stan helped me out when I was shopping around and wasn’t quite sure on what I wanted. He was absolutely fantastic. He took his time with me, explained things honestly, went over the background of himself and coulter. He gave me advice as I am a first time buyer. If you plan on going here, ASK FOR STAN!

It was fine. Seemed but disorganized at times with sales asking same questions multiple times.

Good and on time

They were quick and friendly and communicated

I’m buying from out of town. They have been very responsive on this transaction.

Service Manager Randy Russo is knowledgeable and friendly. A credit your staff.