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Mattress Firm Tatum Point
4747 E Bell Rd Ste E1-E3, Phoenix, AZ 85032, United States
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Mattress Firm Tatum Point
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Ca
Review №1

After going to several Mattress businesses we settled on a mattress from Mattress Firm Tatum Point. My husband and worked with Duane, he was not pushy. We ended up getting a ISeries Hybrid 3000 Medium Mattress. Also, they had enough inventory so we are able to get a mattress delivered within the week. Great customer service!

Ro
Review №2

The person at the shop was very nice, helpful and knowledgeable, he guides us to make a faster and right decision on the mattress.

Ad
Review №3

The store was kinda small, but had a good selection for its size Duane did a great job helping me find the right mattress.

Sa
Review №4

We moved into a new house and was suppose to have my children’s mattresses delivered on Tuesday. Mattresses were not delivered. I called the store originally purchased at (bell and Tatum) and they said they would call me back. Never did. Days went by finally Duane handled the situation and now the mattresses will be delivered Sunday almost a week after they were suppose to. Very disappointed.

Su
Review №5

Sales person was knowledgeable and helpful. Mattress is a good value. Delivery was great. All in all, very pleased.

Da
Review №6

Great people and selection. Treated me exceptionally well.

Sc
Review №7

The whole experience was friendly and the the knowledge of the employees was very comforting...so my fiancé and myself were very blessed with our purchase.

Jo
Review №8

Dwayne was very helpful in answering all of our questions and finding the right mattress for us!!!

Ra
Review №9

Best experience I have ever had with a mattress purchase. Knowledgeable staff, kept within my budget and so nice. 5 stars from me. And was having it delivered to another state.

Me
Review №10

Duane was amazing. He helped me and my boyfriend find the perfect mattress for us based on our needs. He also made sure to help us get the best price, as well as the best financing option for our budget

Ki
Review №11

The staff At this store are very honest, knowledgeable & go the extra mile to make sure you find the mattress that meets your comfort & budget.I left knowing I got the best mattress & paid less than their competitors, & delivery. is free.

Ju
Review №12

We had the best experience shopping for a new bed at Mattress Firm Tatum Point. Jasmine helped us. If all the sales people are like her, than everyone will have a good experience. Jasmine should be the example for what a salesperson should be, in the world of sales.

An
Review №13

Manny was a great help in finding a perfect mattress for me and my partner. He also helped us get a great price on the mattress we had first liked. His sense of humor certainly made this feel like less of just a business deal. Thank you Manny!

De
Review №14

I loved the sincere concern the gentleman showed for my needs. The patience! The price was perfect for my budget! Thanks so much!

Ji
Review №15

Having been to 10 mattress stores in The Valley, I found Duane Cresse to be the most professional and helpful sales person. He was available without hovering, educated me on each brand without pushing me to buy the most expensive, and encouraged me to find the right fit. I have never done a store review but I rarely see this kind of help and professionalism. There are closet Mattress Firm stores but I went back when he was there to buy it and set up the delivery. He also answered questions and helped after it was delivered. I recommend this store and Mr. Cresse. Mattresses are a big purchase so it’s good to get real help like he was for me.

je
Review №16

I love that Duane wasnt a high pressure salesman. Great experience. I would definitely buy another mattress from Mattress Firm!

Jo
Review №17

Great experience with knowledgeable, no pressure sales associate to guide you towards your perfect night’s sleep. Highly recommended!!!

Ja
Review №18

Duane at Mattress Firm in Phoenix provided exceptional service and exceeded expectations. Duane’s first class service was greatly appreciated.

Ed
Review №19

A nice Brick and Mortor store with inventory and very knowledgeable people. Morin was my sales guy. Very Pleasent and patient.

Be
Review №20

We originally went to one location and the service, prices, and delivery with set-up, was phenomenal.We returned to another location to order a lower box spring. The same wonderful one-on-one service was there, all set up for delivery.This business really cares about their customers. Thank you, Dwayne for making us feel special.

Je
Review №21

Duane was great! He listened to what our needs were (very different for me and for my husband) and helped us choose a split King so that we could both get the mattresses we need. Duane knows his products well and gave us some great discounts as well to keep our purchase under budget!

Lu
Review №22

I went in expecting a lot of convincing and time spent looking at mattresses. What I got was an agent who had exceptional customer service skills. Duane asked what I was looking for and led me to a selection of beds that were within the my parameters. In no time I had chosen the perfect bed with next day delivery service. I would highly recommend Duane at Mattress Firm and will see him again soon as I will be needing another mattress for our master bedroom.

Tr
Review №23

They staff that work here are extremely helpful and friendly. 10/10 would recommend.

Li
Review №24

Manny was awesome. Helped us find the bed that best fit us within 20 min. Very helpful!

Br
Review №25

I was helped by Dwayne, and he was excellent. He didn’t mind me trying out all of the Value Zone Mattresses. He gave good insight based on how I sleep as well as a good deal. Would recommend him and this location 10/10!

Al
Review №26

I visited the store on Tatum and Bell looking for twin size mattress, jessica was very knowledgeable and courteous. I was able to purchase what I was looking for. I would highly recommend visiting this sore.

Cr
Review №27

Went in with a good idea of what I wanted. Kind and helpful staff answered all my questions and made the choice easy. I was in and our in 25 minutes. Very pleasant experience. Very appreciative. Would recommend to friends and family.

Ri
Review №28

They have tons of options and the people that work there were very knowledgeable but not pushy at all.

Vi
Review №29

We had a great experience with Dwayne when looking for a new mattress. He was very helpful and pleasant, and wasn’t pushy as some people in sales can be. There were also many great choices. Highly recommend

Do
Review №30

Appreciated the service and knowledge. Good options and we were able to make our purchase for delivery this week.

Cy
Review №31

Excellent customer service!! Quick and easy!

Ja
Review №32

Dont know how to respond to you directly, however the staff member at the time was great, and I believe I may have talked to you as well. The bed just gets more comfortable for me, and it was a lower end mattress. I cannot imagine what the higher end beds may feel like after you break them in.

A&
Review №33

Duane was very knowledgeable. He was also very professional. The delivery drivers were very good and professional.My husband and I recommend this store on Tatum and bell. Thank you 😊

Th
Review №34

Friendly, no pressure and a great price! Highly recommended.

Fu
Review №35

Came in an hour before closing and was greeted by Jacob. Very friendly associate who helped my wife and I find a new bed. Didnt get the sense that he was just trying to get another sale but instead wanted to help us find our perfect bed. 10/10 would recommend.

Gi
Review №36

This was one of the best bed shopping experiences of my life. I highly recommend this store for your next bed purchase.

Zy
Review №37

Manny is awesome

Sh
Review №38

We were very happy working with sales associate Julio Garcia!

Di
Review №39

Duwayne was so easy to work with.

Tr
Review №40

I have never felt like it was worth the money to go to a big company to get a bed. But when I got in the store and everything felt so nice and worth the money I said let’s do it and so the experience was amazing and I got a bed!!!!!

Ni
Review №41

Yesterday I walked into this store, just to see whats new in mattresses sincewe bought our last one 10 years ago. We were thinking of replacing the old one soon. The sales person on her shift came over and asked what I was interested in. After explaining our needs, she asked a few relevant questions, then said she hadhad six different styles that met our needs.Within minutes after trying the recommendation mattresses, I found the right one.She had gotten it right the very first try and we haggled for a moment. Then, I purchased the set I selected, She was very courteous, knowledgeable, and warm. The reason I purchased our newest was because of your sales person. She took the time to explain the differences between mattress types and the price structure between the various units. She wrote up my order and immediately set up the delivery for the next day. The prices were extremely fair, with an excellent selection to choose them, and great customer, I made my choice.On the appointed time and window, The delivery was handled by two courteous and strong young men that made the delivery go quickly. We strongly recommend Mattress Firm when you need a new mattress.

Za
Review №42

I went in here today to find the mattress that meets my standards. I was helped by Duane who was very friendly and showed me a couple mattresses. I came across the “Sleepy’s Memory Foam Curve” and I fell in love. I have bad back problems and while laying on this bed, I felt super comfortable. Big thanks to Duane for helping me find this mattress!

Ca
Review №43

Very helpful and amazing customer service would recommend mattress firm to anyone thank you!

Re
Review №44

Charles did a great job helping all of us. We got the kids situated with new pillows and a new duvet cover for us.

Ry
Review №45

I had a nightmare of an experience with Michael Buzzo. I instead decided to go visit the 7th St & Bell location where someone much more professional named Matthew assisted me in the purchase of my Tempur-Pedic mattress and pillows.

Br
Review №46

I just bought my bed here Saturday and the guy who helped me, sorry forgot his name, he was outstanding! I had been to so many places Saturday and was starting to get discouraged, until I walked in here! He Helped me pick out such a nice bed and I absolutely LOVE it! Thank you so much for your above and beyond customer service sir! I am so happy with my purchase!

Al
Review №47

Duane was fantastic and really hooked me up with a sweet deal on a great new mattress, highly recommend!

Ca
Review №48

My first experience with Mattress Firm was in October. Jacob Tinsley was a great help. I informed him I would be back in November to purchase mattresses. I did go back, Jacob was not working but the gentleman that was helped me find exactly what I needed and set up a convenient delivery. I was very impressed that he also gave sskes credit to Jacob! I will definitely recommend your store to friends and neighbors.

Do
Review №49

The manager knew exactly what I needed and helped me get it!

AJ
Review №50

Small store but good selection and great service thanks Duane

Ke
Review №51

Very Happy Service And Discounts

Ke
Review №52

What a great experience at Matress Firm. Duane provided exceptional service.

Ch
Review №53

Helpful and knowledgable! Answered all of our questions, and were very patient!

Br
Review №54

Duane was awesome and gave us speedy assistance.

Ly
Review №55

Great service from our store rep!

Ke
Review №56

Rishi has more knowledge about mattresses than anyone else in this world. He’s insanely friendly and patient. If you walk in on this guys shift, you will leave happy I promise.10/10 best ever

To
Review №57

Rishi took great care of my parents who are in their mid 80s...he was polite and professional and had plenty of patience. I feel he went above and beyond what his company expects of him. Thanks

Ja
Review №58

This place is absolutely amazing! Garrett was in when we stopped by and helped us get everything we needed without any issues at all.Walked out with our dream bed!

Mi
Review №59

Vince is absolutely wonderful !!! His expertise was invaluable and our mattress-buying experience was smooth and easy. With his guidance, my neice found a bed that was perfect for her preferences and needs ! We really appreciated his help ! A great store, highly recommended !!!

ma
Review №60

Every now and then you have a great buying experience, no stress, you were treated just the way you wanted to be treated, you actually fee like your not just another commissions check, and at the end of the day you made a friend with a genuinely good human being who cares. Rishi is patient, kind and truly cares about what’s best for you. I don’t think I could by a bed anywhere else than from Rishi at the Mattress Firm. Thanks again for the great experienceMartin

Er
Review №61

Rishi is amazing he is very helpful, will go above and beyond to get you a mattress. Ended up coming back in for the pillows and everything. He’s a great guy work with him if you visit the store!!!!

an
Review №62

Rishi made sure that we got the right mattress for our daughters first bed. He explained the differences between several models in our price range and helped us to understand the benefits (and negatives) of each. Rishi also understood that we had a price range and did not attempt to up-sell us to a higher price point. Once we choose the model that we wanted, Rishi went through every detail of the warranty, how to care for the mattress, what to expect for delivery and he went through each line item on the invoice to ensure that everything was correct. There were no unpleasant surprises and our experience was absolutely fantastic. I know that online mattress purchases can (sometimes) be less expensive and easier, but it was very comforting to get advise from a knowledgeable sales person. We will absolutely be back the next time we need a bed

Ti
Review №63

Went in on a wim with my boyfriend just to look at beds and get pricing and scored an amazing deal on our new bed! Rishi was very helpful and got us an amazing deal! Can’t wait to sleep on our new bed!

as
Review №64

Rishi was awesome helping us find a new mattress! He was professional and had a great sense of humor. Thank you Rishi!!

Ry
Review №65

Duane was a pleasure to work with!

Ja
Review №66

Vince was very helpful and took the time to explain all of the beds I was interested in. Great Customer Service!

Br
Review №67

Rishi was fantastic. He was extremely helpful and knowledgeable. It was a great buying experience and I would definitely recommend that you ask for Rishi.

Sa
Review №68

Rishi is a great sales person and he saved us a-lots of money tonight. Thanks

Gr
Review №69

I spent the quite a while recently shopping fora bed, but could not seem to find the right bed for myself at the right price. Then I stopped by Mattress Firm, where I met Rishi, who went to great lengths to make sure I selected the right bed.The store itself has a very large variety of beds on the showroom to choose from. And Rishi is not only extremely knowledgeable about the features and design of each bed, but is also very patient and takes his time helping you without making you feel rushed. He asked a lot of questions about my sleeping habits, and then recommended a bed of a different firmness and construction than I had in mind. I was a little hesitant to take his advice, but he was right. Lately I have been getting some of the best sleep of my life – better than I have in many years!And the follow-up service was great too. The delivery was done quickly and on time, and Rishi also checked in after a while to make sure I was happy with my purchase.Overall, I rate my experience at this store among the best purchase experiences I have had. If you are looking to buy a bed, you should definitely stop by this store before buying any bed.

Ol
Review №70

I shopped around at a few places previously but this was the best experience! Vince really knows how to find a mattress to suit your individual needs!

wo
Review №71

My family and I have been purchasing mattresses from Mattress Firm as long as I can remember...In the past year both of my adult children, myself and my father have purchased mattresses. We have always had positive experiences leading to good sleep.Just in the past month, my purchase at Tatum Point with salesman Rishi Mohindra was beyond perfection. I have been challenged with getting a good nights sleep. Rishi asked me all the right questions regarding my complex needs and was able to detail the features and benefits of ANY single mattress in the store. His knowledge of mattresses unsurpassed that of any other salesman. He had such patience with me and never gave up. He sincerely wanted to bless me with better sleep. We spent almost 4 hours over multiple visits to choose the best fit. I am sleeping in it now and sleeping through the night without tossing and turning. I cant wait to make my bed a smart bed with that beautyrest feature.Today I brought in my father to buy another mattress for the guest bedroom....Rishi suggested the new Mattress Firms own creation of Sleepys Hush firm mattress...he liked it better than his beautyrest and bought it...he will put his old mattress in the guest room! Rishi showed the same patience with this 95- year-old veteran. My father enjoyed Rishis expertise and personal sales service just as I did.KUDOS TO RISHI....

da
Review №72

Rishi is the man a ton of knowledge very helpful hooked me up with an amazing bed and base for an amazing deal got it delivered when it was supposed to be delivered setup was a piece of cake. Bed is the best I have ever laid on. try deam lux brand is all I need to say.

pa
Review №73

Went just looking and left with an insane deal that Rishi helped hook up. Definitely go to him for help

Vi
Review №74

Great service from very knowledgeable 14 year veteran in mattress business.

Ca
Review №75

Rishi was very helpful in making sure that I found the right mattress for me and got a good deal. Not only did he have good knowledge of the products but also kept things fun with some silly jokes.

Jo
Review №76

Did not have something as simple as a mattresse cover. I had to buy else where.

Ka
Review №77

While informative on what kind of mattress I liked, the sales man was kind of pushy. I ended up buying my mattress elsewhere.

P
Review №78

Great service from Rishi Mohindra

CR
Review №79

Pushy, worse than a car salesman and over priced not to mention several hidden fees.

Xi
Review №80

Because its awesome

Information
21 Photos
80 Comments
4.7 Rating
  • Address:4747 E Bell Rd Ste E1-E3, Phoenix, AZ 85032, United States
  • Site:http://stores.mattressfirm.com/az/phoenix/mattress-stores-phoenix-az-6528.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=phoenix%20az&utm_kxconfid=uflnw2ovk
  • Phone:+1 602-404-6489
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:11AM–6PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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