Bad This place really has major issues with honesty, and transparency. The sold me a blue certified car that has an open recall from manufacture which it should have been deducted from the 139 point of inspection

Joshua Galler was very helpful in my purchase of a truck. It was very smooth and got exactly what I wanted. Took less then 45 minutes in and out. Gave me a fair price on my trade in.

Worst customer service ever! You know when you spend 45,000$ on a vehicle you kinda just expect the paint to last longer than the payments on the vehicle. That is not the case here. I recently purchased a 2017 Ford F-150 XLT. Ive had the Truck for less than 8 months and the paint is already peeling off on the rear tail gate in huge peices… it’s literally blistering and flaking away to the touch. Upon further inspection there in no primer under the coat of paint (clearly a factory defect) so I brought it to the Ford dealership on bell road and got brushed off from one manager to another. Finally they send me to the collision department where they guy tries to tell me that it’s probably an aftermarket tail gate that was painted somewhere else. He runs the vin and finds an open claim from the previous owner “Todd” . Apparently Todd had an issue with the paint peeling off on the roof as well 3 days out of the factory warranty that Ford refused to fix.so he tells me they won’t fix my tailgate either. This truck isn’t even 4 years old and has paint missing on both the roof and tailgate! As I look on the wall I see Bell Fords mission statement :“customers are the reason Bell Ford exists, we must go above and beyond their expectations to create a positive memorable experience for them. We are committed to doing the (right thing) every time. Excellence in everything we do. We are committed to following these principles to make a profit for the benefit of the company”so please bell Ford … tell me more about how you do what’s right every time? I’d love to hear it and tell you about the “memorable experience “ you left me with!

I bought a 2021 Ford eco sport with the airbag light on, and some dents in the roof. The salesman, Matias, said they would fix it quickly, but it’s been 4 weeks and nothing has been done. I drive around with my 2 year old from time to time, and it would be nice if they somewhat considered the importance of our safety. But from my point of view, no concern has been shown.

I bought and traded in my old car with this dealership from the help of Nikolai. He was awesome to work with and made the car buying process as quick and painless as it could be. He also worked with me to make sure I left the dealership as happy as possible!

Just contacted Bell Ford regarding 2 recalls on my 2019 F150. Specifically, recalls 21B10 and 21N08. I was informed they could due to 21B10 but they would not put my truck in their queue until it was dropped off. Once it was dropped off, the repair would take 5-10 days as they will only schedule the repair once it’s in their queue. I explained that I could not be without my truck for 5-10 business days, which fell on deaf ears. They also stated they had no idea when they could get the parts for recall 21N08. I hung up and called Surprise Ford and scheduled to drop my truck off November 1, 2021 at 1600 and pick up the next day. They also confirmed they can complete both recalls. I understand there is a chip shortage that all dealers and consumers are dealing with ; however, Bell Fords unwillingness to schedule a job until the car is forfeited is just bad business.I’m response to Kimberly, I have no problem with your staff being tremendously busy. That was not my complaint and I apologize if my post was misunderstood.If I was told your staff could complete the repair in a month and when I dropped it off, they would need the vehicle for a day, even two days, that would of been fine. My complaint is that your staff is unwilling to schedule a repair until I forfeit my vehicle. This leaves the owner without their car for 5 plus days which is unnecessary and avoidable. If you wish to validate your staffs actions, please explain why Bell Ford takes a different approach then other dealers by your unwillingness to schedule a vehicles repair until the car is forfeited.

Will was extremely professional and courteous. He is also a very proudRetired Army Veteran. Being a veteran myself, it was an honor to work with him on the purchase of my 2021 Ford Ranger. Will was extremely quick and reliable in his responses to my questions or concerns. He also made the sales process extremely smooth. I will definitely recommend Will to anyone who is looking to purchase a Ford vehicle in the future! Thank you very much Will!

The great people over at Belford Ford did more than deliver a great experience, they treated me & my little brother Caleb with the upmost regard and if I could think of how a 5 star visit would go this was just that. When I say you can not only trust that they will help you after the sale but make every effort to treat you as one of their own I 100% mean it. I personally think that if more dealerships were like this one with such an upstanding sales staff and management. I can’t say anything but positive things but you must make this place a must stop for all your vehicle needs. Wish I could type more!

Faster on change oil service. We always take our DTA Ford transit-150 van at this location for oil change and for any other service.We always he get good service here.

We recently had the opportunity to purchase a new Bronco Sport from Alex at Bell Ford. Alex took the time to answer our questions and was very knowledgeable. He spent a great deal of time with us and never pressured us or made us feel rushed. My family has purchased many vehicles over the years from Bell Ford and we will continue to do so. They always go above and beyond and it is evident they value their customers. Harley also spent a great deal of time talking to us and helped to make our experience that much more enjoyable.

Checked with my sales person Kevin about a used daily driver for my sister who moved to Pinetop. He was quick to find one on a Saturday he had just taken in on trade. Working with him and Adam in finance, able to get a gem of a car 10 years old with only 35k miles. Bell Ford came through! We also appreciate they support our community at Ridgeline Academy as a bonus!

Great service. Love the kitchen. Felt cared for. The young lady was so polite made a grear Bagel for me.

I got the luck of the draw with Kyle Johnson when I visited Bell Ford recently to check out their Ford Escape hybrid. What was so nice, it was a late Saturday visit just to do a test drive to see if it was a car that would work for me. Kyle was able to get me a fantastic deal so I cut my car hunt short and got the car on the spot. Which sometimes is difficult to do - especially late on a Saturday. But Kyle made it fast, fun and easy. Thanks so much Kyle for great customer service. Bell Ford is lucky to have you.

These people are nothing but liars. I was lied to about the tire and service maintenance. When I got home I realized the individual who sold it to me lied so I went back because they told me it was fully refundable. I filled out the refund paperwork. It was conveniently lost. Took over four months and many phone calls and emails to finally get my money back.They force you to purchase their Ultra Guard (it’s part of the purchase price). Then when you schedule your service, they don’t bother to tell you they don’t do the Ultra Guard on Saturdays. I drove close to an hour both ways to get this done. I waited to see if I could get a refund on that. They finally said someone would call me. In true Bell Ford fashion, no one called me. More and more lies.BUYER BEWARE These people are shysters.

Jose Quintero was fantastic to work with. Jose was very knowledgeable, and and didn’t pressure me at all to make a decision. I came by the dealership to just window shop and check out the F150’s, and ended up driving away with one. If you walk in the doors at bell Ford ask for Jose!

Mikey is amazing!!!! He was very friendly and polite...He took great care of us... In and out quick no hassle.. Great experience all around... Great Team work. Love my Toyota Tacoma. 🤘👍👌

In April my husband and I went in and purchased a vehicle. The employees we worked with were amazing. The car is been everything that we hoped for and we will definitely be back when we need our next vehicle!

Went to the service department to ask a couple of questions regarding my new Ford Escape titanium and I was given much help and the service advisor answered all of my questions. I totally recommend..

Ive always had great experiences with these guys. Service department is outstanding, waiting areas extremely comfortable, and the sales guys are knowledgeable and professional and go the extra mile.

I had the pleasure of working with Kevin Boston last November to purchase my 2019 F-450, Kevin recently reached out to see how everything was going with the truck one year later and if I needed anything. I just want to put on here that everything was perfect! Kevin and the team at Bell Ford made the transaction smooth and stress-free. They sent my truck all the way to Maine (my home) within record time after I purchased the vehicle. No dings or scratches just as they told me over the phone. I was very pleased with the customer service I received from Kevin and the team here. Thanks again Kevin and the team at Bell Ford!

I worked with Kevin Wood on getting a new superduty. This was the smoothest new car purchase ever. I will be going back to Kevin in the future. Zach in the finance department was great to work with as well. Quick smooth process! If you are in the market for a new car go see Kevin and then Zach!

We love Bell Ford. They treat us very well. Would recommend to all. Especially if you appreciate not being forced to muzzle yourself. However, if you want to be muzzled, they respect that too. Nice smiling faces, great customer service, and good prices. Come one down! Get some popcorn and buy a vehicle. God Bless America, Ford, and hard working people.

Great service. My advisor was Haris and he took care of getting my vehicle checked, letting me know what fixes were needed, had a shuttle drop me off at home, got the issues fixed and even had a shuttle service pick me up when my car was finished. My vehicle drives like new now. Every fix is very noticeable. Great job, great service! I will go to Bell Ford for all of my vehicle needs.

I went in with just the mindset of pricing the vehicle I previously owned and just test driving a Ford Escape (I have several friends who own one and was intruiged). Met with Michael K who was very low pressure, and informative about the Escape. It handled well, and seemed roomy enough that I was willing to part with my RAV4. Any dealership is going to try and earn your business and so the pressure was on, and after presenting a monthly payment I was comfortable with, I decided to sign the dotted line. Shout out to Adam D in financing for making that happen as well. The staff there are genuinely friendly, but overall it was an easy process and I have really come to like the Escape. So far I dont have any complaints about Bell Ford and if someone asked me if they are a good dealership, my answer would be yes. Thanks Bell Ford!

William Scoins was a great guy to work with! Professional but also kind, caring and my kids think he is very funny. So pleased with his services today! Best experience we have had dealing with sales/car services. Thank you so much William!

A huge shout out to Jose Q and Adam D!!! This experience has been the best for a car purchase. If you want to work with people who will help you out the best they can for a car purchase, I highly recommend going and seeing them. They work hard and don’t mess around. Thank you to Bell Ford and these 2 outstanding men for helping me get into the car of my dreams!

Finally got my hands on a bronco sport! David Galvan made the process so easy and was flexible with my work schedule. Overall, great experience!

Great Sales Staff. Great Finance group. No nonsense. They gave us great trade in on our 2012 F350. If youre looking for a Ford - look no further than Bell Ford! They were great to deal with.

The service was real good Ive been dealing with them for quite some time and they treat me right as a long-term customer

Mike made the buying process as smooth as silk. He was very knowledgeable about the product, efficient and courteous thoughout the process. Thank you Mike!!

Excellent service, amazing building, a truly great experience overall. Will definitely be returning for my next vehicle. My salesman, Robert, really went well above and beyond in making sure everything went smoothly and truly took care of my family.

I just purchased a new car from Robert Cahn here at bell ford and it was the best experience I could ever hope for. He kept me laughing and made me feel comfortable with the whole experience. He didn’t rush me into making a decision that I wasn’t 100% on board with. I am so glad I got to have him as the person who sold me my car. Thank you so much Robert!!!!!!

Had the car in for a noise 4 times they still have not found noise car is in again not happy at all also had car service they gave car back no washer fluid

The staff was fantastic but I did waste about an hour of my time until they told me that they could not make me a key. Even though when I showed up they knew the key machine was down I still had a long wait before they informed me it would not work. Unfortunately my boss was very angry and that caused me some issues

I had an extremely positive experience buying a new F-150 recently from Michael Kovacs at Bell Ford. He was courteous, friendly, and motivated to make me happy. He even delivered my new truck to my home. He gets 5 stars in my book.

Mr. Paul Hendricks !!!Bell Ford is the place to be if you’re looking for your next ( or ) first Ford. My wife and I just purchased our first F150. Mr. Paul was an amazing help to me. He knows the Ford product, the ins the outs and he knows personal experience with the products he sells... We are pulling a 7000 pound load to the Kenai Peninsula in Alaska. I wouldn’t do it with anything else but a Ford/ and I know my wife and I will be Ford owners for life! Thank you so much Paul H, for your professionalism, your love, your help and again amazing knowledge of the products that you sell! Thank you Ty

An oil change took almost 4 hours to complete. I was told when I dropped it off it would take 2.5 hours, still an unreasonable time. I may as well do it my self at that point. And was told at the very end that I needed a new drain plug, it was “absolutely” necessary said Robert the service specialist. Won’t be returning.

Bought a vehicle from Bell Ford . Kevin Richards was the sales person sold me a unsafe truck with a bad wheel barring told me it was just the tires and promised me my second key now I’m here and and they want me to pay 500 for a key radio don’t work either does my speedometer because I can’t go over 60 thanks Bell Ford . Family owned and operated phhhh .

Dont go here if you expect to get service after your purchase. This morning, I tried to reach Service for 15 minutes to no avail. So then I asked for a manager, once again to no avail. This was at 7:30 this morning. I finally was asked to leave a message with the receptionist and shed have Service call me back when they could. 4 hours later, still no call. I have had nothing but issues every time I try to have work done by these jackholes. Never again. Im taking my business to another Ford dealership. Ford should be ashamed of this outfit!

Dropped by last minute and I have to say it was one of my best experiences I’ve had buying a car. Rene De Baca was friendly and easy to work with. What I appreciated about the experience was the fact that no one was pushy (from Rene, Joe in management, or Adam in Finance). 10 out 10 Experience, if you’re looking to make a purchase ask for these guys, they’ll hook you up.

Great parts department always have what I need they dont have it theyll get it

This place is good but it took around 2 and 30 for just a oil change

WOW! I was very impressed with Rob Deaver @ Bell Ford. He put so much effort & time into my needs and wants of the perfect truck. He literally took care of everything for me from top to bottom & made it very easy for me to purchase exactly what I wanted. Thanks so much Rob Denver at Bell Ford !!!!

If you’re looking to buy a vehicle go here! When you do you should absolutely request Nick Bottoms (salesman). Nick it’s such a genuine guy! His manager Tom Sumner (also a veteran) and he made me feel no pressure; I felt that they really laid out the red carpet treatment for me. As a disabled veteran on a fixed income, I never imagined I would be able to purchase a new 2020 Ford F-150! These 2 gentlemen along with Zach Jun (finance genius!) made it possible with my questionable credit! If you’re wondering where to shop, wonder no longer. This is the place. Thank you, thank you, thank you all from the bottom of my heart. Stay safe.

Poor service when not having a brand new car. 2nd car taken there for simple quick lube oil change. Taken over 2hrs with a 2wk ahead set appointment. Very disappointed with service. 1st car taken for quick lube oil change and tired rotation with appointment took all day on my 2018 ford mustang and then when picking up the far was told could not do tire rotation due to bad lug nuts yet I didnt get a call nor any notifications that I needed new lug nut that I would have bought. What to inform your customers of work requested not being done. Will not come back will travel across town to go to Sanderson Ford due to the respect and common courtesy from the service department.

Great customer service. David is excellent as a service advisor. Staff is so friendly.

They Had My Vehicle [ A Fleet Vehicle ] The Fleet Company had to Rent me a cat / Truck for almost 8 Weeks. I Dropped off July 2rd and got the Call she was Ready on 8/30 and I picked up my Filthy car with Grease marks everywhere and Obvious Parts Disturbed in Engine Compartment. EMKAY Fleet Svc received a Bill for Misc. resulting in almost 300 dollars. Poor Communication skills, Terrible Workmanship, overall Very Disappointing. At the Very least the Oil Change they did should have come with Car Washed, Tires and Fluids topped off. Nothing was done. Tire pressure bad and I had to replace a Wiper Blade and top off Wash fluid. UNREAL

I went in to this dealership recently because I was considering trading in my car and purchasing a new truck. Robert Cahn took the time to walk me around, explain the different options, and then keep me notified when a truck came in that met all the specifications I was looking for. Once it did come in, the trade in and purchase process went very smoothly. If you are looking for a Ford vehicle I highly recommend visiting this dealership to see your options, and make sure you try to have Robert help you out when you go.

Kevin Wood was one of the best sales representatives that I have ever had to deal with. The team at Bell Ford was able to get me the best deal possible on my new explorer. I highly recommend them.

I want to thank Harris@ BellFordService. My daughter bought in her car, and found out needed a new engine. The new engine wouldnt be in till July30, It will be warrantied.. With the way things, in the car world there are no rental cars around. He put in the effort to find her one. So thank you Harris and all involved to make this happen.

Great purchase experience with Josh Galler at Bell Ford. I made an appointment and met Josh out front. He had the truck that I was interested in ready to go for an extensive test drive. Josh was very knowledgeable of Ford trucks and gave me a thorough indoctrination to the Ranger. Once I decided to buy it, the process was straight forward and stress free. I got the truck that I wanted at a reasonable price. To my surprise, Josh went above and beyond my expectations by driving my new truck to my home in Marana that evening (120 miles ). I won’t hesitate to return to Bell Ford in the future.

The whole process started with Shelly. I placed a request for the exact vehicle with added options that I was looking for. She both emailed and called me the second they had one in stock. I went down as quick as possible and met with Rene. Rene was quick to get us in a test drive and start the purchase process. He’s super personable and assures that all your leads are met. On the back end, Adam, their finance manager, went above and beyond to find the best finance option for me and my family. The whole experience was awesome!

Will lets talk,bell Ford i have bought two trucks from these guys and my sales rep Matias Galarza it the best to keep it short Excellent excellent customer service and salesman experience Dont miss out or a shopping experience with bell Ford.Ok not done Zach Jun finance manager Knows his numbers and has impeccable customer service skills keep you up-to-date on what hes doing at all times two thumbs up to bellford for 5 star rating

Great experience at Bell Ford, was very streamlined and straight forward without all the BS and back and forth. I went to multiple other dealers prior and was let down by the experience and lack of willingness to help me find a truck when I was ready to buy. Salesman Kevin Wood made it a breeze and super easy. I’ll be returning if I buy another Ford

Robert took excellent care of us and worked through all the semi-conductor chip delays. The delivery was fast and easy and we will definitely go back

Rob and the rest of Bell Ford did a wonderful job of making sure we had a great experience. Rob was very kind and respectful. We will definitely keep him in mind when we need to purchase another vehicle.

Very happy with my new Orange Fury Mustang GT from Bell Ford. Kevin Richards was great to work with. Go see him and ask to test drive one for yourself. My favorite features are the 460 HP perma-grin and the 420 lb-ft eye-opener. Kevin can introduce you to those if you arent familiar. Overall experience is less like being sold a car, and more like having a friendly buddy/tour guide on your adventure to awesomeness.

Going to BellFord was honestly the best decision I made when purchasing my brand new Ford Ranger😍 I am from out of town and Nikolai Rodriguez helped me pick the perfect truck for me. He is very knowledgeable and completely honest!! If he didn’t know something he definitely got the answer for you. He was even nice enough to drive my car back to my house after purchasing the Ranger!! Name another sale associate or dealership that does that! Overall I recommend anyone who is looking to buy a Ford vehicle to go to BellFord and to speak to Niko! Best customer service! And at the end of your purchase there’s a special surprise!!!

I have a 2013 F450 cab/chassis 4wd used to take my truck to another dealer but bell Ford is top knotch dealer even for my commercial truck that I use for personal

Two day job turned into six days. I had to use sick time as I work out of my truck. They really didnt care about my concern.

I like the vehicle, but didnt like the half truths used to push the sale through.Im pretty sure that the Ford Motor company has more than two vehicles that could have been offered.So no, the sales person made it not at all a good experience.

Great Service Advisor, Lyle, kept us informed. Work was completed when he said it would be.

We just purchased a Ford Explorer from Robert Cahn, this guys is nothing but an amazing human being, sense of humor, very positive, he took the time to work with us. He put us first before anything else, every dealership we have been on they are pushy or put things on you to make you uncomfortable but Mr. Robert Cahn did none of that. There were no pressure at all. We came in he greeted us with a smile and took us in like we knew him for a long time. He made the process very smooth. We want to say thank you and that Mr. Robert is the best!!! We will continually come to him and ask for him for our next Purchase next.. Ford dealership you’re lucky to have him as part of your team.

I recently purchased a Ford Eco Sport from Mr. Colin Anderson. This gentleman was a professional and familiar with inquiries that I had with the whole vehicle buying experience. I was treated like family by the whole staff at this location. I would like to give a shout out to Mr Mike and Ms. Kimberly and the wonderful guy in finance. My experience was great working with this team to purchase a vehicle and yours will be to! Go on down to Bell Ford and get your new vehicles. You will be glad that you did! Ask for my guy Colin Anderson.

My husband Reggie and I had a very pressure less sale with friendly service from Robert Chan.

Worst customer service! I can in 10 minutes before my scheduled appointment time. Waited 2 hours before kindly asking for an update on my trucks oil change. Just to be told that they havent even started yet! If you need to waste your time go to Bell Ford!

Very friendly, not pushy they understood what I needed and was given options. the process was fast and easy. Thank you Rob and John for all the help

This review is for an employee in your service department by the name of Tony Nguyen. He was kind, pleasant, and nice. Tony and the mechanics took good care of my car. It was a pleasure doing business with Tony. When I bought my car from Bell Ford 3 1/2 ago, it was an awful experience. Taking the car in for service at Bell Ford was always an unpleasant experience until yesterday, Tony made all the difference. I have to say this is the first time dealing with Bell Ford employees, I did not feel like I was being attacked for asking a question. Everyone in the service department and the parts department was kind. This location is Bell Ford at Bell Rd and I17, Phoenix, AZ.

Had a very bad experience with the dealership and in general with Ford itself. I gave my infamous 2012 Ford Fiesta for a door latch and transmissions recalls. After like 4 days my service advisor called me and said that the door latch was done but the transmission clutch is out of the warrenty period but the transmission computer module is still under warranty but there is a backorder and would take anywhere from 3 to 6 MONTHS. Also wanted $2500 to fix the transmission problem. He asked me to call Ford customer support to see if they could do anything. Called Ford, they said transmission is out of warranty period. Asked about the transmission module they said they would contact Bell Ford to find out the issue. 3 days passed no calls from either. So I called my service advisor, this time he if informs that there is no code for transmission computer module and cant order it. So then I again call Ford and they say that until I get the code no one can help me. I am left with less than 1 year of warranty on the transmission control module and because there is no code they would not fix it. My car has only 80K miles on it and eventually the code would come by then the warrenty would be expired. I went to collect my car after 2 weeks at the dealership, my service advisor was not there that day so talk to someone else. This guy tried to charge me $180 for the transmission diagnostic, I said they just scanned the codes and there was a recall. They he waved off the fee so I got the paperwork and all. Then I asked the guy about the door recall, he said that all the door codes passed and no recall was performed. I was so frustrated and mad with the misinformation I got from my service advisor. I wanted just get my car and go but 2 guys searched for my car and no one was able to locate my car. I finally got back the car after 40 minutes of waiting. This was such a bad experience no one knew what is happening and I as customer was misinformation that the recall was done even though nothing was done, dont know where my car is in the dealership, wait for the warranty to expire for something to be replaced when you guys know it would fail eventually.

Best employee services Ive found for a dealership. We were treated with respect, courtesy, and as wed been friends for a long time.

Michael was nice and didnt pressure me to buy the first Mustang Mach E that came to Bell Ford. But, I did. The dealership was comfortable. Seemed much nicer than the big box dealerships I have used before. Since this was the first all electric Mustang sold at the dealership they had about as many questions as I did, but Michael called his sorry people in Michigan to find answers as well as searched the internet.... We got it all figured out eventually.

Awful service. They will not answer the phone. Wont connect me with a service advisor. I have asked for a manager or owner, wont connect me. I would not take your vehicle here for service. I WOULD not buy from them either. I purchased 2 vehicles from them and will not buy from this dealership. I am now a customer of Peoria Ford on Bell.

Bought my first car(first new car) here and had a wonderful experience. My salesman calls and checks in on me and my car regularly and have had no issues getting service/maintenance. It was a long drive for me to come here and continues to be a long drive when I need service but I am happy to do so for the quality I recieve.

We were buying out-of-state. When we arrived they picked us up at the airport and had prepared the vehicle for us. Robert set us up with Ford Pass and answered a few questions. We were there for a couple of hours and then on our way. We still havent received the front license plate bracket which California requires. Overall, a good experience. EDIT: Now, 12 weeks later, they have not been helpful at all in getting it registered in California. Several phone calls, several people giving us conflicting info. They still have not sent the sales tax or documentation to our state. Another edit: finally registered in California, It took 17 weeks for them to get me a front license plate frame, which they said they owed me, and when I picked it up from my local dealer, I had to pay $61.90 for it!

My experience has been quite acceptable. The sales man Travis was not pushed. He was quite pleasant to negotiate with. The experience was delightful. Perhaps getting a lifted truck makes everthing delightful. None the less I was able to get in get out and with a very succesful business venture.

Compared with two other ford sales teamTo make errors is human not to listen customer is inhuman ( unreasonable).Mark would us human yes made a couple errors but overall he knows what I want : A ford and a car payment any other way I didnt buy I was sold a car.

We were not very thrilled with our experience. Started off taking the F150 to get repaired. Had an appointment but took days and still no diagnosis. Then received a call about potentially trading. At the dealership, they said the service manager (who just told us they had no clue still what was wrong and had not had any time to do the diagnostics) said it was would cost the dealership at least $2,000-$3,000 to fix which meant way more for us. We decided to trade it. They gave us $5,000 less than what we were just quoted the week before (at another Ford dealership) because of it being in repair. Low and behold a few weeks later and they are selling the truck for MORE THAN DOUBLE what they gave us in our trade. I understand getting your costs back in repairs, detailing, etc. But $12,000 to selling for S25,000.Not happy about our experience. Obviously we could not just jump over to another dealership at the time, our truck was in their shop! Very disappointed. We felt manipulated for sure about the status of our truck in the shop. How can the service department not share the status with the owner because they need more time, but yet the sales departmentFinally, looking over the finance paper, which were signed a second time (to get a better interest rate - that I thank Zac at Financing for) I noticed the cost of the vehicle was MORE than we agreed upon. Not the OTD price but the actual price of the car. WHY? The first financing papers had one sale price and the second one had a HIGHER price! Howd we end up paying a little more just to resign papers?

Whats the point of making an oil appointment when you still have to wait 2 hours for them not to even start on the oil change then to be told youll have to wait another hour before they can start? People make appointments to get in and out in a timely manner. Way to drop the ball again Bell Ford. This is a reflection of poor management.

Ross was awesome. Answered all of our questions and was super patient. I would definitely buy another vehicle from these guys.

I bought my car from a second hand dealership and haven’t paid these kind souls a penny for the vehicle i have. I do have a ford tho and my car got capped at 80mph and 15 on volume through a “my key” setting and the folks over here helped me undo it all in a heart beat. Lovely customer service

David Galvan was great! Answered every question I had and made buying my new truck very easy!

Talked to paul suazo as I was looking to see a f150 lariat and king ranch was told both were in stock and ready to see. When I got there they found another salesman to “help” me, who says “so what are you looking for” you are kidding me? You just wasted 45 mins of my time each way when you had neither to show me. Yes, inventory is tight currently but lying is not acceptable.What did they think that they were going to sweet talk me into buying 70k truck by starting out lying to me to get me in the door? Living up to the typical car sales reputation. Avoid.

Bell Ford is not just a great place to buy a car and start a relationship. I will always recommend Bell Ford to anybody was a high-quality Ford vehicle, the sales staff is friendly and we never fell pressured to buy a vehicle. Michael Kovacs, our sales rep, was there to support and give the knowledge you need to make a good decision. Thanks Bell Ford and Michael Kovacs!

Bell Ford always gives good service. In the last 5 years Ive purchased at least 3 vehicles from them (personal and business). They arent pushy. Theres no pressure and I think thats a really good strategy. I like buying in person and they make it a pleasant experience.

If I could give a negative rating I would. My daughters car had an A/C leak. I live 2000 miles away. My wife flew out there to visit her and help her the car in for a Scheduled a service date. she brought the car in and worked with a Rick in the service dept. He said after they diagnose the problem he would let me know and my warranty would take care of it. 3 days later I cannot get a call back from them. My wife is leaving and my daughter will not have a car to drive to work. She cannot rent one because she is only 20. The service dept knew what our constraints were at the very start. Even called the Customer support rep Kimberly and she has yet to call me back. over 3 days now they call me back and say they are still waiting on the tech to tell them whats wrong. This shop is not like any other Ford dealership I have visited. They are inept. They do not care about their customers. If you dont care about having your car held hostage and not get fixed go ahead. If you expect to get any quality service go somewhere else.

They were all awesome in making sure I got what I wanted! So respectful! Would totally come back.

I dropped my car off over a week ago. I was told by Rick in the service dept that it would take a week to diagnose my car (I have a focus which the transmissions have issues from the factory). Here it is a week later, I have called several times trying to talk to a service manager. Rick told me yesterday he would have some news by the end of the day, and nothing. He has been rude to my girlfriend when she has called. This place is horrible and if they treat everyone this way I would recommend buying your next new or used Ford from ANOTHER DEALERSHIP. This one, has rude and incompetent people who make promises they refuse to keep

$400+ oil change. 10x what it was supposed to be. Things could have been better.

Terrible customer service. I made an appointment for a recall, missed an hour of work to drop it off and they DID NOT DO THE WORK!!! NO EXPLANATION. Just didnt get to it!!! Then why did I have an appointment???!!! And they were rude!!! It was a horrible experience! And I lost money from work!!!

Had wonderful service in all aspects of trading in and buying our new 2021 Ford Explorer. Very pleased with William Scoins as a go-to guy for new purchases, and very pleased with Zach Jun, Finance Manager. Superb job!!!

First experience with Bell Ford. Needed some regular maintenance and recall service. Very professional. Service was completed quickly and thoroughly.

I went to Bell Ford in need of a new truck. Sergio was amazing, and led me through the process quickly and easily. He listened to all my concerns and answered all my questions. I felt confident in my purchase after working with him. Thank you for making this a positive experience.

Changed my Five Star review to One Star because their service department is inept. No one in service will answer the phone. Receptionists is condescending and keeps spewing lie about how busy they are. Hire some more people to answer the phone then. Brand new truck 2021 is creeking and popping from both pillars. Like an old POS. Had to just take in due to fact no one in service will pick up the phone. Tried for days and at different times. Was approached by first service advisor who quickly punted me to a brand new guy. Says they will have to keep truck for couple days to see if they have parts to even fix. That is reassuring. Today is second day no one has contacted me. Will be picking up truck and taking it somewhere else who appreciates me spending $45,000 on a vehicle. My third I have purchased from Bell Ford and my last.

Michael Kovacs,our sales consultant, was a pleasure to work with. Very knowledgeable about the new technology and helpful and patient with educating us. Best car purchase experience ever.

Very good branch and nice people. I wanted to know details about Mustang Mach e, but staff here has limited technical knowledge about the EV. It is understandable as the mach e is new to market, but Ford should provide better training to the Sales team on EV.

My sales rep Diego was fantastic he was very helpful and quick but very efficient!

Got an oil change in less than a few hours for a good price. I will be coming here for every oil change! Good service

I dealt with several dealerships while looking for my new car. Bell Ford gave me the best deal with no hidden fees, and even competed with other dealerships for the best price on the options I was looking at. Eli, Robert, Jeremiah, Darlene - all of them were wonderful, knowledgeable, and personable. Highly recommend a no nonsense dealership. They were even very kind to my dog who goes with me most places.

Terrible service.Had to call more than 20 times to talk to the service advisor, they would not answer the phone.After 5 days the advisor says they havent started working on the car. Wouldnt be bad idea to shut down the business.

Helpful but need more techs back logged