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SafePro Auto Glass
2375 E Camelback Rd #600, Phoenix, AZ 85016, United States
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SafePro Auto Glass
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Da
Review №1

Big shout out to Drew and Captain Kirk! Was looking for an auto glass company on Google and this one was recommended, Drew strategically convinced me about a thicker glass product his company offered. I am ecstatic with the final product! Setting up an appointment was seamless, customer service by the front desk reception as well as loaner vehicle enriched my experience. With the lifetime warranty as well as the chip replacement for my family. My Thursday is off to a bright start! Thank you Safe Pro Auto Glass.

LO
Review №2

I work for uber and Im on a budget. I called 8 different places and I came here because they were cheaper. The glass looks brand new Ive had no problems with it at all they also put a protective solution on the glass. It took less than an hour VERY good at respecting their customers time extremely friendly and oh my god their customer service is the best Ive seen in Arizona. Im NEVER going to anyone else 💯

Ra
Review №3

The customer service and the windshield replacement was top notch. Much better experience than their competitor. The service they use for recalibration did not have an advanced enough machine for my truck (2020 Dodge Ram) so I had to go through the dealership which is always a pain. Safepro paid for it but not without me having to get the 2 parties on the same page which was annoying as well. All in all, Im very happy with the windshield but wish the recalibration part of it was a little smoother of a process.

Ga
Review №4

From the first phone call to the install these people are so professional and very nice. I cannot say enough about this company. I will recommend them to everyone I know. Don’t go anywhere else! They are awesome. Thank you so much!

An
Review №5

Very nice lady who took my call .... Funny and very helpful .. no trouble at all to get my windshield replaced I am a customer for life !!

Da
Review №6

I had a windshield replacement. They advertise free chip repair for the life of the windshield. Fast forward to today! I called to have some chips replaced. I am told they will only do the repairs in Maricopa County. Their website specifically states that they consider my town as within that radius. They didnt stand behind their product and promise.

Al
Review №7

Big thanks to Darius and Levi for being so professional and providing great customer service they got in got what information they needed from me got started and finished quickly also s/o to Derek for setting up the appointment and doing a great job answering my questions over the phone #SAFEPRO4THEWIN!!

Za
Review №8

Best price, quality service, good communication, and they stand behind their products with free chip repair. Thank you SafePro!

Mi
Review №9

Was able to get an appointment and 2 chips repaired on my wifes windshield in 45 minutes. The repair was very well done.

De
Review №10

Not fun needing to get a new Windshield, but my sales rep Doug did a great job getting all the pieces together for me, and my Technician Thaynne has great attention to detail I really appreciate him pointing out a couple things on my vehicle like loose headliner a tiny cracked piece on my dash, but the big thing was he even caught a broken Windshield wiper bracket that I had no idea about. Thats awesome! Ive had other glass companies actually brake things on my last car. So this was a breath of fresh air. Huge props, major respect and much appreciation! Thank you so much!

Mi
Review №11

Good service and quick. I was able to get an appointment and have 2 chips repaired in less than 45 mins the same day.

Lo
Review №12

They were very good on being there, they came out twice to fix the issue of the stubborn mounting screw in one of my side pillars, no one could do it via mobile repair, because they did not have the tools, which was a little more than frustrating, but going to the direct shop, speaking with Mike their master tech, set me at ease. It took a little more time than expected, but all in all very solid work, nice people, great price. They helped me out when my insurance through Allstate tried to screw me to a wall. So bravo and thank you for the help you guys, I will be returning to them again, if I need a replacement or someone I know does.

Br
Review №13

These folks were great.Courteous, helped with the insurance, charged me directly when they realized it was cheaper than my deductible, got us an appointment fast, and had a nice waiting area.Did the replacement quickly and well.

Ga
Review №14

Probably the best customer service I have had in a decade. Dont hesitate just call.

Ja
Review №15

Everything is good, very friendly, I repeated to change the windshield 3-4 times, why give 4 stars, because there is no best, only better!

Qu
Review №16

The process of getting the windshield in my F150 replaced was seamless start to finish. The technician Darius was professional and the installation was flawless.

De
Review №17

They were amazing fast and friendly even allowed me to bring my 2 dogs in waiting area. And had a huge TV we could pick movies on and snacks😋😋 best waiting experience ever

Pa
Review №18

Best place in AZ for all your auto glass needs!!! I only recommend Safe Pro Auto Glass!!!Fallow me for more great reviews as I travel America!!

Va
Review №19

Set an appointment from 8a to 12p, no one ever showed up, no one ever called. They wased my time. I wouldnt recommend them.

Do
Review №20

Safe Pro is the best Auto Glass company I have ever worked with. We have a large family with 4 cars and have had some problems with other companies. Safe pro was excellent on communication and service. They went the extra mile to get the rear view mirror covered also at no cost. Safe pro will continue to get our business.

Ed
Review №21

This company is amazing and their staff and technicians are fantastic! Really quick service, and just very friendly and professional. Will only go here from now on

Ri
Review №22

They were awesome! Courteous, professional and timely.

Jo
Review №23

They showed alot of love with the deal I got for my windshield. I got off the phone feeling so relieved that I didnt get jipped. This will now and forever be my spot to get a windshield. I promise to refer all the people I know to this place as well. Thanks you for your services.

Le
Review №24

Installer was professional, friendly, helpful. Would definitely use again.

Vi
Review №25

Family owned business. They gave me a great quote way better than a couple of larger big name companies I got quotes from and their service was phenomenal and they did a fantastic job. Came right to my house no extra charge! Highly recommend them!

Je
Review №26

Always great customer service, even during COVID-19 was still able to get me my rebate. Derek explained what was going on thoroughly and professionally and still did everything in his power to get me taken care of. I always use safepro vs going to another company.

Ka
Review №27

Prompt, professional and an EXCELLENT price! They came to us the next morning to replace a broken window and did an excellent job! Well definitely do business with them again! As a bonus, we so received a card good for 1 month of free car washes! I got my free wash yesterday and am very pleased.

De
Review №28

All around good job. From first phone call, you instalation. Will use again.

Ph
Review №29

The windshield installer(Denver area) was fantastic, He really knew his trade and even caught and addressed other issues with the windshield area. Michael in Arizona was great to deal with as well, he was polite and apologetic for the mix up in windshields which is probably more a ford issue. The windshield itself looks like a quality unit, and the pricing was much more to my liking compared to the Big Brands in town.

Ja
Review №30

All I want to say is Safepro took care of my need in a timely manner and the employees were very courteous and professional. Will definitely recommended to anyone.

He
Review №31

Great work but awful customer service. They were not transparent with me at all and the customer service wasnt up to par. Id advise anyone to stay away from this company. They owe me a tint on my front wind shield. They also didnt clean up after themselves once the work was complete.

Ky
Review №32

On my quest to find a good windshield repair company I came across and choose Safe Pro Auto Glass because they responded promptly, solid reviews and have a nice rebate offer.Lets just say the rebate was the only part of this experience that was favorable. The first technician came over and looked at the windshield and ordered the glass. I honestly thought since he had year make, model insurance cleared prior to his visit it would be done on 1 visit but not a big deal. Visit #2. The glass came in and the next technician installed it. But the seal at the bottom was not replaced and made noise while driving. On visit #3 the technician came to look at the seal not replaced and order one. Visit #4 the wrong seal (the top not the bottom) was ordered and he was unable to do anything except order the proper seal. Visit #5 of changing our busy schedule so the vehicle could be here and the job was finally done. He said they would cover the cost of the seal since the technician who initially looked at it on visit #1 should have ordered that as its a common issue in Dodge Journey vehicles. Very kind gesture to cover a mistake YOU made.Just when I thought they had maybe earned two stars we now have a chip in the new windshield. I messaged them several days ago because they have lifetime chip repair and still no response.The competition for windshield replacement in this area is very high. I certainly would look other places. The rebate was nice but certainly does not outweigh the 5 visits and now waiting for a response to replace a chip in our windshield that is less the 3 months old.

Jo
Review №33

Luis and another guy were out this morning replacing my windshield. Couldn’t be happier with the install and the price I paid for the quality service. Not to mention a lifetime warranty on the glass. I highly recommend this auto glass company if you aren’t trying to pay your insurance deductible or pay too much out of pocket. Thanks guy I am very happy with my new windshield 👌😎

Ha
Review №34

5 stars from start to finish. Doug was wonderful with scheduling and I was amazed at their price even including their travel charge. Immediately scheduled my replacement for that week. Their team is extremely responsive and diligent. My replacement took maybe 30 minutes and it turned out great. Thanks guys!

Ed
Review №35

Woke up this morning to find that someone had shattered the window on the drivers side of our vehicle. Other companies quoted around $350-$400 and a few days wait. I called SafePro and spoke with Joseph, he quoted almost $200 less and made an appointment for me within the hour, was very reassuring. Luis was our technician and did a great job replacing the window, finished in 45 minutes and I was able to make it to work without a headache.So grateful we found them and will definitely be coming back in the future as well as recommending them to friends and family. Their service is excellent and so are the prices. I love that its a local, family-owned company, and the people I saw there were happy and helpful. Thank you Joseph and Luis!

An
Review №36

Safe Pro Auto Glass is absolutely the best glass repair and replacement business out there! Their facility is beautiful and state of the art and most importantly every single person in their business is extremely courteous, friendly, and very helpful! Thank you SafePro for helping us!!

Ar
Review №37

My first time with a windshield crack, should have had glass coverage but I didnt so this review is for out-of-pocket cost. Theyre a native company to AZ and take pride in that fact. I loved everything about this company, even the hold script was hilarious. Very professional phone reps, that got me scheduled within the same day. For my 2017 Honda Accord it was $195. I selected the tint option for an additional $30, an awesome value and it looks great. My glass-man was Phillip and the tint-man was Jesus. Their communication was also great since I work during the day. They communicate via phone, text and e-mail (all three for me) to make sure things go through good; I had even received a check-in phone call from the reps personal line just to make sure that my special request was taken care of properly, I have already referred them to two of my co-workers. Lifetime warranty on everything. You guys are the best. Thank you.

Ch
Review №38

I had my windshield replaced a couple of weeks ago. The staff was amazing and price was great! They are a BBB credited place and take pride in their work.

Mo
Review №39

Im new to Arizona so the chip repair and windshield replacement situation was a bit overwhelming. I had no idea that this was a thing in Arizona, so with that being said, i purchased a new car in December and literally had a rock shoot at my window last week and naturally needing a repair. I set the appointment for the repair while I was at work and had additional questions later on that day. I called customer service and Carmel answered my questions and proceeded with the repair. Charlie the technician has a great reputation and I was very happy with his customer service. He was extremely friendly and takes pride in his work. All in all the unfortunate crack in a my new car, turned out to be a positive experience.

Se
Review №40

I had a chip in my windshield that had cracked so I started looking on line for companies to replace the windshield. After reading the reviews on SafePro I gave them a call. Julio took the time to explain not only the services they offer but that the are family owned and more importantly to thank me for calling them. Thank you Julio. They came out on a holiday and replaced the windshield on my car. The technician was on time, and called me 20 minutes before getting to my house letting me know he was on the way. He was professional and completed the job in about 20 minutes. Explained to me what to do and not do for the next couple days. Look no further if your on a search for someone to replace your windshield like I was. Hands down SafePro is the best in town!!! Windshield comes with free chip repair for the life of the windshield as well.

Sa
Review №41

I had a great experience as the techs took their time and replaced all of the rubber around the windshield. The last company I used did not and cut into the rubber causing some of the stripping to come loose and flap when driving. They were on time and even came out on a Saturday morning during a holiday weekend. Would use again and will refer to others. There is a difference between quality with this company so use them to see for yourself!

Ma
Review №42

Excellent service at a reasonable price, quick work too, what more can you ask for? Would recommend to anyone.

Jo
Review №43

It was the perfect phone call, um, wait...I mean it was the perfect customer experience!From the 5-minute, very professional call with Derek Seymour, to Jessie the Tech who arrived on time and completed job in under 1 hour, this could not have been any more flawless in execution.Id refer them in a heartbeat.

Me
Review №44

Cheap cost cutting company with no professionalism. I had to take their work to a dealership to have fixed. I was told by the “owner” he has been doing repairs for 75 years. Math and honesty are two areas he could spend more time.

Me
Review №45

I had an appointment with a different glass company however the earliest they could get to me was 10 days away. I submitted an online request for a quote from SafePro and less than 5 minutes later I received a call. On a Sunday! I was able to schedule an appointment only 3 days away. A tech came to my work and had the new windshield installed in 45 minutes. SafePro handled everything everything quickly and professionally.

Sa
Review №46

Michael was my technician. He was scheduled to come between 7-11 a.m. He came at 7:40, which was great because I didnt have to wait all morning. He was very sweet and completed the job in the parking lot of my apartment. Thanks for the great work!

J
Review №47

They were great, very friendly phone staff and installers were on time and friendly . Didnt take longer than 40 mins for them to complete the work

Me
Review №48

I am incredibly pleased with SafePro and my experience with their team. I was pulled over for a cracked windshield (never fun) and being new to the area I called around to get a few quotes. SafePro was at least $100 cheaper than all competitors and beat Safelites quote by $200.Although the price savings were fantastic, the best part of the experience was the incredible customer service. I spoke with Sherman, who is a newer employee but you would never know that given his customer service skills. Sherman worked around my hectic work schedule to pick a install window that would work for me. When I expressed concern about driving with a cracked windshield over the weekend (my appointment was scheduled for the following Monday), he made sure to send me a confirmation of the appointment so I could show officers if I happened to get pulled over again. I have never met such a kind, customer-focused employee in the auto industry and I am very impressed.Overall, if you are looking for a dependable, customer-focused and affordable option, SafePro is the best bet.

Bo
Review №49

Tommy Freeman with SafePro came to my home today to repair chips in my windshield. He was professional, knowledgeable and competent. From getting insurance approval to getting the work done, SafePro was responsive and professional.They placed a reminder call the day before my appointment and Tommy called the morning of to confirm that I was scheduled and again when he was 30 minutes away.When Tommy arrived, he assessed my windshield and fixed both chips. One of the chips was extremely difficult and a lesser qualified technician wouldnt have attempted the job due to its location.SafePro and Tommy are my go to auto glass company going forward.Thank you!

Jo
Review №50

Was fast easy and they were so helpful at getting my repair done ASAP

Co
Review №51

Wonderful customer service! Luis and his team were were able to replace my windshield at a great price in under an hour. Dont look any further for your windshield repair needs!

Fl
Review №52

They did a great job! Good communication, friendly, and professional from phone to finish. And theyre an AZ owned business. They were able to get me in quickly unlike Safelite. It wouldve been 2+ weeks to get in with them. And free chip repair for life! Strongly recommended!

Ro
Review №53

So glad I went with this company, even when the install needed a fix they gladly took all responsibility and paid for everything to be remedied.That is a stand up company, many other smaller companies would have tried to get out of doing the right thing but not this company.I would recommend them to all of my friends and family.

Vi
Review №54

SafePro guys went above and beyond to replace the roof glass on my Model X door. Amazing service!

Ka
Review №55

As soon as the phone was answered, I knew I was in good hands. A friend used SafePro which is how I found out about the company. The employees were nice, funny and accommodating. I also loved the hilarious recording while I was on a brief hold. SafePro came to my work and was able to work around my schedule. I appreciate their fantastic customer service. I will be using them again, and recommending them to others!

Le
Review №56

A truly great experience from start to finish. I could tell that this company truly cares about their customer’s experience from my first call to get a quote, to my windshield replacement a few days later. Everyone I came in contact with was extremely professional and friendly. Even the recorded hold message on their phone line was a step above the rest and showed that not only do they know what it means to be a great local business, but they have a sense of humor too. Highly recommended.

Ch
Review №57

I had such a hard time getting my windshield fixed by my insurance company for days. But Joe at safepro helped me out. Did everything he could to help me get my windshield repaired. The guys that came out were so friendly and quick. I will recommend them to any and everyone.

We
Review №58

I had a great experience setting up the replacement for next week. Kirk was very professional and personable. I chose this company because it is a member of the North Phoenix Chamber of Commerce, as am I. I was unaware before I called that it is a preferred vendor for my insurance company. I appreciate dealing with the best and also, whenever possible, fellow chamber members. One of the things I do, besides energetic healing for people, is write custom songs for occasions, events, businesses, and products. I would be open to writing a song for your company about my experience and how it made me feel. People pick up on that.

Ja
Review №59

I waited a while to leave a review so I could tell yall about the quality of the glass. Let me start by saying the representative I was talking to (her name was andi) was very understanding, Knowledgeable, informative, and easy to work with. I had the most expensive glass my car could come with (of course I wanted to keep it that way because it would take away some of the features that come with the car) anyways andi got me the best price as well as got me an appointment to have a tech out to my place next day. Next day came, the tech was right on time within the four hour window they give you. He was quick and very polite to talk too. He also kept my stickers that I needed to keep (oil change, parking pass, carwash pass, etc). He did a fantastic job with the replacement and gave me some Knowledgable information on aftercare for the glass. I did exactly what he said even gave an additional day before I washed my vehicle through a carwash. Its been about almost a month and the glass is still in perfect condition, no knicks, scratches, warping, etc. I am very grateful to the tech for his great work. His name was Andy as well! Haha thank you for all the good work from the representative and from the tech! As well as the great price compared to other glass companies and the dealership!! One really satisfied customer and 10 out of 10 will recommend this company to others!

Mi
Review №60

Professional, family owned, great customer service, installed with no problems what do ever. I definitely recommend this place!

Ch
Review №61

Yes! Absolutely call this company for windshield replacement! My car was pummeled by rocks spilling out from a gravel track on the 60E early in the morning a couple weeks ago. I thought these are supposed to be covered up? Not only was my windshield damaged, but so was every other car traveling behind this gravel truck. After I inspected the damage my windshield looked like millions of stars from all the pitting, plus I had 18 chips and a large crack. The damage on the front of my car is another story. I needed a new windshield and called SafePro. I spoke with a friendly and professional gentleman who helped me set up my appointment and gave me a GREAT quote (I searched other companies and SafePro had the best price). Jorge and Jose showed up on time and were very courteous and explained everything before they got started. They walked around with me noting any prior damage (knicks or scratches) which gave me confidence that they were going to be very careful during the installation, I like that. They finished in a timely manner and took time to go over after care instructions and answered all my questions. If you are reading this, request Jorge and Jose. They are super nice and make you feel comfortable! The best part? The Lifetime Warranty! What other company does this? I am extremely impressed with this company and will recommend to everyone I know. Thanks SafePro, I can see out my beautiful windshield again!

Am
Review №62

This will be my second time using safe pro and i will continue to use them. I am big on customer service being I have worked on customer service pretty much all my career, so when I have a representative not only service me but get better service from my own car insurance company that makes me a very pleased customer. I was told I couldnt replace my windshield by my insurance because even though I had multiple cracks they were only good enough for a seal not a replacement. However safe pro told me since I pay for the insurance and I carry it every month I have every right to say I want a replacement. I was so happy to have safe pro in my corner backing me. Great people, great service! PS Ive kept your number this time!!

Ma
Review №63

Thank you SafePro Auto Glass and representative Jesus that came out to my work place today and replace my windshield. Originally I was schedule for the early evening however I received a call and they were able to fit me in a lot early. They guys were very professional, polite, courteous and answer all my question. I appreciate the prompt, quality service and most important the price for out of pocket. Thank you SafePro Auto Glass! 🖒

da
Review №64

I can not say enough about this company and how they handle my windshield replacement. I called at 8:00 pm on Wednesday, Anita was quick to jump into action and get me scheduled on a stand by list for the next day.I explained that I use my vehicle for work and needed it ASAP! She assured me it would be done by 4:00 pm, it is now 8:30 am and my vehicle is done and ready to roll.Devin and his assistant where personable and did a great job on the install.Thanks for helping this stressed out business owner get back on the road.

Sh
Review №65

Joseph was made the experience extremely easy because of his friendliness, professionalism, and honesty. I could tell that he puts care into his work. The overall process was smooth and very straightforward. Joseph was able to schedule a replacement that worked around the best times for me. I would highly recommend anyone to SafePro. I felt like I was taken care of by a genuine person and business. The phone call actually made my day!

Ri
Review №66

Just had my windshield replaced by Javier. He did an excellent job and the new windshield looks fantastic! As one other customer reviewed, I was pleasantly surprised by the price! I was not going through my insurance and was ready for a painful quote, but I was wrong, the price was more than manageable!This will be my go to for auto glass and will recommend you every chance I get!

Cr
Review №67

From the moment I called through my signature on the work order I was very pleased with the service I received. David was extremely helpful on my initial call, even set up a call with my insurance to complete my claim. I was given an appointment within 48 hours that accommodated my schedule. When it came time to replace my windshield, I received a call 10 minutes before they arrived and again when he was in the parking lot. Total replacement time was under 45 minutes. With one more call informing me the replacement was complete, a signature and some simple instructions; I was on my way. Very professional, through and kind. Will defiantly use again if ever needed.

Ad
Review №68

I called about a dozen glass companies and SafePro was hands down the best price in the city. They were able to come out and replace my windshield the next day. Received a phone call from the tech 15 minutes prior to arrival and they removed and installed my new windshield in 30 minutes. Couldnt be happier with the whole experience. Highly recommend.

Ju
Review №69

I had two cars done the same day - one in the Tempe shop and one via mobile service. Setting the appointments was quick and easy on the phone, service in both locations was quick and pleasant. And the lifetime chip fix warranty is great. We will be return customers!

Co
Review №70

The initial call for an estimate Kirk was professional and knew everything. The call went quickly and he held the glass and quote no charge as I priced other sources. The cost was the lowest amount I found. The field rep was there at my house in 2 hours after the initial call. UNBELIEVABLY fast. Justin swapped the glass very quickly and answered questions as he worked. Justin also was very professional and knew his business, had all the parts, and was done in 35 minutes. Very helpful to have clear direct instructions for the dry time. Happy Customer!

Jo
Review №71

This company deserves more stars. From the first employee Chase to the second Drew, to the installation technician Luis, I was beyond impressed. They are polite, helpful and professional. Thank you Chase for advertising your company, you saved me time and money. You made a loyal customer!!!!

Ke
Review №72

Absolutely horrible. I had three appointments. For the first two appointments, the technician called me nearly 4 hours after our initial appointment time to say he was late and on his way. My mistake for making a second and third (the manager Nick reassured me this wouldn’t happen again) but I spent a collective 9 hours waiting on technicians.I hate to leave bad reviews but I strongly advise against using this company.

Jo
Review №73

Talked on the phone with Paul, super nice dude! He quickly helped me get a quote for a windshield replacement. After being on the phone with him for a while I checked prices at competing companies and was able to get a lower price quote. Being my first option I gave Paul a call back informing him about the lower price and he did all that he could to match it. It was a quick and easy process thanks to Paul! I will definitely be back should I ever need anything repaired or replaced. Thanks SafePro 10/10!

Po
Review №74

Anthony who gave me a quote & ultimately set up my glass repair was friendly & made me feel like my business was appreciated and he cared. The whole process was unbelievably easy & fast! The techs were great as well very friendly, professional and did the job so fast I couldnt believe how easy they made it look. The techs even vacuumed and swept up all the glass in my driveway etc. I would 100% recommend this company to family and friends and I would specifically ask for the same techs, they were great!

Me
Review №75

Great customer service over the phone. Thank you! Easier than going through insurance.

Pa
Review №76

Very easy process from start to finish. Professional and courteous staff and installer. My customer service rep (Brandon) walked me through the claim and cash back process and then initiated the conference call with my insurance carrier to complete the claim process. The installer (Adam) was very knowledgeable and experienced and came out as promised during the specified time period and had the job done perfectly! Will definitely use SafePro again in the event of a chipped/cracked windshield.

Kr
Review №77

Had a window busted out of my truck I needed it replaced that day. I called Safe Pro they where professional and fast. I got my window replace within hour and half. That what you call fast and the best part is they came to me, I didnt have to go to a shop to get it fixed. It was weekend too! The services guys was fantastic so professional. Clean up the broken window mess. If you need a professional, quality, fast service to get you window replaced Safe Pro is the company to call.

Al
Review №78

Amazing experience! I was on the website to receive a quote. The form was very simple and I got a call within a couple of minutes. They were able to beat the quotes I had received from other companies. They came to my home (for no extra charge) in Maricopa (did I mention there was no extra charge) the very next day! I was kept apprised of a small timing change AND got a call when they were close. He was in and out both quickly and very professionally. I look forward to doing business with SafePro again in the future.

Ki
Review №79

Just had a tech come out and fix my glass (I apologize I didnt catch his name). The customer service was great and they did a great job. I really appreciate it.

De
Review №80

SafePro Auto Glass was a very professional company. I would definitely use them again. They were very accommodating to my need of a quick replacement of my work truck windshield.

Mo
Review №81

I wish there is less than one star to give but it wouldnt let me. I had very very bad experience with theses people. Unfortunately i decided to choose them to fix my windshield chip which was even less than a dime in size. they fixed it at noon and literally after couple hours it had a big crack around it about two feet long!!. i was so frustrated . i called them and they told me they cant do anything since i signed consent. now i have to pay 1000$ copay in order to fix their fault beside my insurance would increase the premium in the future as i filed a claim. this is very non professional business and behaviors. please save your money and time and stay away from these people.P.S After this review Rex the CEO of Safepro called me took care of the problem professionally and did help me a lot appreciate it

JE
Review №82

My experience started with a Google search. SafePro was my first phone call for a bid. My encounter with Joe Graham made it my last call. I wanted SafePro to do my work. Joe was thorough and knowledgeable but most of all he actually listened to me! Diego was the tech they sent and this young man was a joy to work with. He is a true professional. Looking for auto glass work...Look no further. SafePro is where you want to bring your needs.

Sa
Review №83

I had two windshields done in the last week. Rafael was great on the phone and explained everything to me and my daughter perfectly. Jeff C. was an amazing installer, and took great care with my cars. On time, phone call 20 minutes ahead of arriving, and so professional. Thanks!!!

Da
Review №84

I was looking for windshield replacement companies when I came upon SafePro they asked for my name n my email, because it was after hours an that SAFEPRO will call asap, thats what they did. FIRST thing in the morning(SMILE) 7:30 I received a text message that they would be calling in one half hour. THIS aloud me to get my wit together. I answered the phone and Maxwell was on the line he was very kind, courteous and patient, he listened and told me what was available and that he could take care of me.. He informed me that theyll work around me and I was to choose a day and time and they were going to come to me.. Bill arrived 2:45 pm, between the allotted hrs I was told noon-4 pm. Bill greeted me with a great smile n good energy ready to work. Bill was done by 3:30 pm. Its brand-new it looks fabulous. real Really enjoyed everyone I talk to today.(Smile) THANK YOU, for a great experience!!! I will use you again!!!Copy review to

De
Review №85

Great customer service. Fast install. Very reasonable price... beat paying my insurance deductible.

La
Review №86

They did an excellent job and helped me reach out to my insurance company. I wouldnt hesitate to recommend them to any of my friends and family.

Ke
Review №87

I have had my windshield replaced by SafePro 3 times. Ive had nothing but great service everytime! From the first call to the end of service, everyone has been wonderful. After youve had your windshield replaced by them, theyll fix window chips for free too! Shop local!

Al
Review №88

Customer service was excellent from start to finish. Kirk was friendly and helpful on the phone and Jose did an excellent job with the installation. Price was right on track with other quotes I received, but I chose to go with them based on their fast and friendly service! Will definitely go with them again if I need any more work done!

Ki
Review №89

SafePro made the process of repairing my windshield and going through my insurance really simple. They came and made the repair while I was at work, so I did not have to find extra time in my schedule or go out of my way to get the work done. Also, they helped me contact the insurance company and get the claim handled quickly with $0 out of pocket. I am very happy the the quality of the work and the service provided by the installer.

Ch
Review №90

These guys are great! Kirk was super easy to work with and he was patient and helped me figure out the best way to handle my broken glass window. The installers came right to my house with a courtesy call when they were close by. 10/10 Would recommend.

Jo
Review №91

Kirk Hodges was excellent. He was clear, concise, and provided a very professional service. He contacted my insurance company on my behalf, and was even able to provide some of the information directly to my insurance agent in lieu of me having to go back out to my car and retrieve it. Because of Kirk, I will be using SafePro, and more specifically Kirk, for any future work that I may need. I will also refer anyone who asks me to Kirk at SafePro. Thanks Kirk!

No
Review №92

Raphael Esperas was AWESOME. My boyfriend was travelling to Phoenix from Cottonwood for class, and the hood of his car flew up and smacked into his windshield, shattering it, at 80 mph. It freaked us both out pretty bad but luckily he was alright. I called SafePro and explained the situation, and Raphael got one of his technicians to fit my boyfriends car in within a couple of hours of the accident and gave me a great price quote. The service was amazing, efficient, friendly, and made me feel at ease right away, knowing my boyfriend would be able to drive home safely that night with a new windshield. THANK YOU so much!!!!!!

Aa
Review №93

Quality of glass seems less than elsewhere. They give the best price because they use cheaper material. On top of that they say they give up to $150 back with insurance. I have Statefarm Full Glass Coverage, one of the best glass coverage options (if not THE best) and I got $25 back. My wife didnt like the guy doing the install, and on top of that he tried explaining to her that the dent he put in my roof wasnt from him, said it multiple times to her and she explained it was fine but I dont know where else it would have come from I didnt see it until they did the install just weird to me. Would give it them no stars if I could.

Se
Review №94

Wow! What exceptional service from beginning to end. Michael was quick in getting information from the insurance. Scheduled ASAP. The guys came out right away. Good work. Prompt and professional.

An
Review №95

Great service. Awesome crew that’ll take good care of you. Do not hesitate to give them a call!

El
Review №96

Best price I could find when I needed my windshield replaced, and all the staff were polite and professional. Plus, they offer lifetime free chip repair for my new windshield. (Hopefully, I wont need it, but if I ever do Ill update with how it goes!)Update: five stars for price and service, but I have to dock a star for glass quality. I had to have my windshield replaced 3 times because of flaws in the glass right in the drivers visibility area. Had no problems getting SafePro to replace each one (under warranty), but the time loss was really unfortunate.

Ma
Review №97

Given a time window of 8 to 1. Call me at 1 to reschedule for tomorrow morning. You cant make it in a 5 hour timeframe where Im held hostage and cant leave the office and call at the end of that timeframe to reschedule? Auto glass companies stink overall and this is just another example.

St
Review №98

Excellent customer service from my intial phone call all the way through finishing the work. Everything was handled within 24hrs. I couldnt be more happy. Thanks to David and the crew who came out and replaced my windshield. You guys are awesome!

Ly
Review №99

We had a chip in the windshield of our BMW and called the Tempe, Az location, after calling other places. They took our call and had us come in, the same day.My husband and I were very impressed with the customer service and work that was done. Thank you David, Kirk and staff! ill be sure to recommend you and also bring in our company vehicles, if we need to.

JO
Review №100

The owner Rex is a good guy and great to do business with Thanks for great service and Pete is a man of his word and got things done right.

Information
29 Photos
100 Comments
4.7 Rating
  • Address:2375 E Camelback Rd #600, Phoenix, AZ 85016, United States
  • Site:https://safeproautoglass.com/
  • Phone:+1 480-398-2251
Categories
  • Auto glass shop
  • Glass repair service
  • Window installation service
Working hours
  • Monday:8AM–6PM
  • Tuesday:9AM–5PM
  • Wednesday:7AM–8PM
  • Thursday:7AM–8PM
  • Friday:7AM–8PM
  • Saturday:7AM–8PM
  • Sunday:7AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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