The customer in front of me was angry and rude, but Rita Ann was still very friendly and helpful.. Im disabled, and she put all the boxes into my truck for me. Above and beyond, give her a raise!

I reserved a 20’ truck for a one way move. When I arrived at the store I was informed that I was downgraded to a 15’ truck. There was no explanation, no advance notice and no apology. I lost time and money and the store could not have cared less. They did nothing to help me at all. I see others on here had the same problem. I wish I had read their reviews before I reserved the truck here.

We had a very uncomfortable experience at the Uhaul of Roxborough in Ridge Ave. Desk rep Rita Ann Dayton was very unprofessional and rude. I should underscore that I am mentioning her name because she defiantly circled it in the receipt and said something along the way of “here is my name for when submitting a complaint.” At one point, she threatened my fiancée and me, telling me to “drop it” and that his son was coming. This was very concerning due to her apparent willingness to involve family members in escalating situations. At one point, she lowered her face mask to speak loudly, which put everyone at risk, and showed little disregard to current health and safety guidelines for the COVID pandemic. Overall, it was a very uncomfortable experience for me, my fiancée, and everyone at the store. I will never visit that store again not only because of the situation, but also because the equipment we requested and was apparently guaranteed was not available and we only found out when we went there for pick up.

Cant say enough about this business. So many truck rentals are disorganized and you never feel confident that they will have the vehicle you need - even with a reservation. We actually found them when another Uhaul wanted us to go 30 minutes out of our way to get the box truck we needed. We took a chance and the one in Roxborough had a HUGE fleit and they even were able to upgrade us to a larger truck. Check in and out was seamless and the team was incredibly professional. We dont need it but they also have storage available! Forget messing with HD or other short term rentals. Im coming here from now on.

David Magyar at the Ridge Avenue Uhaul was extremely unpleasant and unprofessional. Poor customer relations. He gives Uhaul a terrible reputation. Note: though it appears you can rent a trailer online, you can’t. You have to go into the office to rent one.Make sure you ask for Quincy. He’s extremely efficient, competent and polite.

Brandon and Quincy were both knowledgeable and provided excellent customer service. I ran into issues with movers which extended my truck rental but Quincy remedied the situation. A+ place.

Great location. After having trouble with another drop off location, we were able to drop off our truck here. The employee was very professional, the process was simple and easy. Highly recommend using this place as you wold have no trouble dealing with the staff here.

Their service is not good. I had an appointment for 8am; and after waiting for 20 minutes to finally see someone, they tell me that they don’t have the part and I’d have to try again next week. A phone call to let me know would have been nice! I’m never going back there again.

They kept me on hold for 15 minutes I gave up so they’re not getting my business

The U-Haul system was perfect, but I will never trust U-haulfor advertising moving help. Because I reserved one team from moving help two weeks before my move, and make a call with them four days before the move. But at the time, they did not show up. I called them a lot, and finally, they said they would not be there. I connect to the customer service of U-haul, and they said this is none of their business at all!So, after calling a lot of movers, one of them agreed to be there two hours later!Finally, I paid an extra $ 130 or this un-responsibility.

I set up a trailer hitch installation online a week in advance and paid online. I also called a week prior to the appointment to verify that they had the right hitch and was assured they could perform the service on my appointment date. When I arrived for the appointment I was told they didn’t have the hitch for my car, and that they wouldn’t have it for weeks. They then lied and said they called me ahead of time to let me know. No one ever called me. Very frustrating.

I needed to rent a truck to move my mom. I didnt have a reservation but I was able to rent the ideal truck size and was surprised how fast I was processed. Their price was reasonable including the cost of mileage. The truck I received was in great condition and handled well. A gas station is located a couple blocks past its location so I was able to easily top off the gas tank and avoid any additional charges.

Why is there only one person working on a Saturday morning in the middle of moving season? Uhaul management, there can be no excuse for this. Your lone employee is doing an AMAZING JOB, by the way. She deserves better. Your customers deserve better. Get it together.

The hours are given but they do not tell you that they randomly shut down tge propane refill system. I went there at 6pm on a Friday and was told that the machine was shut down for the day and they would not refill my tank

Measurements of truck online do not match what truck really is, it is shorter in length.staff was friendly but did not want to be bothered about it said call customers service

Great service and very nice people!

I rented a truck with a friend just the other day. The truck was what you would expect, clean and operational. The staff was great. they made the process quick and hassle free. I would definitely return to this location.

Place is a joke, can’t even get a propane tank filled in a timely fashion. 35 minutes

My credit card got compromised right after being used in this U-haul location. I only used my CC that day once, and 10 mins after I used my CC in this U Hal location, I got phone calls from my CC company that fraudulent uses was detected. Unbelievable!

Van was ready, clean, tank was full. I returned early, and with fewer miles than estimated. Used after hours drop off. Got a refund. Could not be any easier or better. Quite different from an earlier experience at a different UHAUL location.

UPDATE: Once I spoke with the U-Haul corporate office, they made sure to rectify the situation and refund my money. So, although the staff there are not as friendly and helpful as I would prefer, which is why I could not give five stars, I would like to say that their customer service at their corporate office is very helpful.I am extremely disappointed because I called about a month in advance to let U-haul know that I was moving my stuff out and into my new home and would no longer need my storage unit. I was told by the lady on the phone that all I needed to do was come in and handover my card. My bill went through on the 12th, as usual. And when I came in on the 13th to remove my items and hand in my card, I was told that I would not be getting any money back because U-Haul does not prorate and that I should have come into the office to set up my cancellation date - which I would have if I was advised of that when I called. So, I paid $160 for one day of use. Needless to say I am very upset, especially as a single mom who just moved into a new home. I will certainly be letting others in the area to use any other storage facility then U-haul of Roxborough.

Someone was supposed to call me about the change in location for pickup of a trailer and they never did. When i asked about the inconvenience and who or what are the going to do to fix the problem __ NOTHING. Attendant couldnt give a crap and the manager was (conveniently) out of the office -- on a Friday afternoon?? their busiest time for pick ups?? clerk also encouraged me to drive off with the lights not working saying it was because of my car - not the trailer. This is a 2015 Chevy Tahoe!! Cancelled the whole transaction and drove to another U-Haul closer to home (where I should have started in the first place). fortunately the weather was good and the open trailer worked well.

Quick, easy and no hassle. Reserved the van, picked up and drove away. Returned the van with no issues. Service people were very friendly too.

Good service, good, new/like new vehicles and plenty of them too. I rented a van and it was awesome! Conveniently located too

Terrible experience trying to reserve a truck. Had a confirmation, called the location which confirmed the reservation and truck size. Recieved a phone call the next morning saying the truck size will not be available despite guarantees. Very long story short after many hours on hold, talking with customer service, and the scheduling department, Ive been told nothing can be confirmed until the day before and that I am absolutely guaranteed. I have been told a $50 credit will be awarded, I have been told a $50 inconvenience fee does not exist. At this point I have no idea whether or not Ill be able to move, how much it will cost, where I have to go get the truck or anything. UHaul has been completely useless and I cannot begin to believe anything theyve told me.

I went to pick up my scheduled moving truck only to find they rerouted me in the system to pick up truck at different location without notifying me. I understand if a certain location doesnt have a particular size truck on the lot for a customers desired amount of time so they reroute you but I wouldve appreciated being notified! Instead I wasted the cost of an UBER to get there and then another uber to get to the new Uhaul location where they had what I wanted on the lot. Waste of my time and money!

Fantastic customer service, go the extra mile to help get you set up safely.

I have dealt with this Uhaul for some time and must say from the manager Sean on down all of the employees are top-notch courteous and helpful

I received a confirmation for a 20 footer truck for June 30 via email and text. I then called to confirm the time and location, which was correct. The following Monday (6/18) I received a call regarding my reservation and that it was changed to 15 footer without my consent. After hours of back and forth and uhaul hanging up on me I finally was told I would receive credit for the extra mileage the smaller truck would cost me. I was also told I would receive written confirmation of the credit. I never received this. I have tried calling today but now I am being told that this credit is not a thing. And they refuse to send me the audio of the call regarding the credit.Uhaul is very unreliable and nothing is actually garunteed.#update: I did receive the credit in the end. But it was still a horrible experience. Hopefully others have a way better experience.

Exactly what you expect in terms of pickup & drop off with renting a truck. The people were courteous & prompt, even helped me carry my purchased packing supplies to my car.

Nice folks, always polite and efficient with time. Happy to do business with them any time.

Super efficient location (in/out super fast), but promotion wasnt clear so rental was more expensive than I expected when I reserved the truck.

Used them a few times. Overall good experiences. Friendly staff and a great place to refill your propane tank

Multiple TERRIBLE experiences with this uhaul. Dont do it to yourself. Youll end up being charged ridiculous fees and DOUBLE THE ADVERTISTED PRICE

Helped a friend move a couch with a Uhaul truck and was pleased with the professional service

Staff is quick to help you and get you on your way.

Great service, very polite! Definitely recommend!

Went for a propane fill. quick, easy and cheaper than doing an exchange.

Renter there 4 times, always fast and easy, good place to rent

Good place and very helpful employees.

They got my reservation WRONG and never fixed it. I had to scramble to find a rental elsewhere.

This location will change your order without your consent AND last minute.

Overall a positive experience here.

Friendly and well stocked!

Quick and easy

Easy experience

Average