My experience was nice, the waiting room was comfortable, coffee and tea were available as well as vending machines filled with yummy snacks and beverages. The service was excellent, everyone that I came in contact with was pleasant and professional. The wait time for the service to my vehicle was very tolerable, I was in and out within a reasonable time.

5 STARS ALL THE WAY!!!I walked into the quick lane center of Pacifico Ford a dejected mess. I had made an appointment at another Ford dealership for my inspection and was told when I arrived for my appointment that my wait time could be quite some time because we are backed up - (whats the point of making an appointment then?). After multiple poor experiences at the other Ford dealership in the last 6 months, I drove the 15 minutes to Pacifico and met my new best friends, Yasmine, Steve and James. Let me tell you, they took one look at me, handed me a soft pretzel and a coffee and said: Dont worry, Valued Customer, we got your back. They asked if a had a couple hours to wait because there was a line and after being told that no estimate of time was available at the other Ford dealership (even though I had an appointment), I was happy to sit in a quiet waiting room with a soft pretzel for 2 hours. Right on the dot, 2 hours later, I walked out the door with an inspection, a full stomach and caffeine to last me the rest of the day. If this is read by any manager of the Ford Dealerships, just a word of advice - your other dealerships in this area need help. It shouldnt be this hard to get a car worked on. Chuckling at a customers frustration after trying to explain to them the state of the industry of cars (by the way, Im in the transportation industry), and why said industry is impacting their ability to appropriately estimate a wait time is insulting. I vote with my dollar and Pacifico has it.

The experience with Pacifico Ford was truly amazing. Very friendly people and a very nice atmosphere. All the staff were polite and knowledgeable. I felt like a part of a very special family. My salesman Chris was awesome. No sales pitch or pressure. The whole process was so warm and comfortable. Thats were all my maintenance needs will be done. I cannot describe how I am feeling. They made it happen without me stressing about it. I will definitely be ref anyone I know in the market for a vehicle new or used to Pacifico. Thank you so so much. Love all those people

We have purchased numerous vehicles from Pacifico over the past 25 years. We go back for the great sales people (shout out to Rocky). When we’re looking for a new car, we go in, explain what we’re looking for and what we can afford. Our salesman listens and matches us with the perfect vehicle every time. The wide selection of vehicles, helpful service teams and friendly staff make us return time after time! We highly recommend Pacifico to our family and friends!!

Everything about my experience was great!!!! Jerry was a great salesperson. He wasn’t the typical pushy salesperson you are used to meeting. He was friendly and straight up with me. The manager Neal came to check on me multiple times to ensure my experience was going well. Even though he was very busy. They both made me feel comfortable while taking care of other people. I have been to multiple dealers in my life and this was the best experience i have ever had. I will definitely buy from Pacifico again!

Theyre the closest dealership to Center City. Dont really have a choice but to come here for service since other Ford service centers are out of the way. People are nice, but as far as bringing your car for service goes, Ive just come to terms that this place does the minimum required so they can move on to the next customer. As long as you dont come here expecting the level of attention to detail and customer care that you might get at other service centers, its just fine.

Ive been going to Quick Lane at Pacifico ford for the past 7 years. I bring all 3 of my vehicles in for their inspections, oil changes, routine maintenance & repairs. They truly live up to their name and provide quick and quality service everytime. The Assistant Manager James and his crew are top-notch. I highly recommend Quick Lane.

I recommend this Pacifico Ford complex for your service needs 100% . It’s rare these days to find car care professionals who are fair, understanding and KIND, but the team at Pacifico Ford delivers true quality and true excellence that make for a great experience.First highlight of my experience was the simplicity of the “fast food like garage pull-in” for the servicing appointment. My appointment was as easy as placing an order at a Chic-Fil-a drive through for my car’s service needs; it took less than 10 minutes.The second highlight was the caring car service expert Matthew who went above and beyond to really make me happy. He explained in clear detail every part of the car codes diagnostic test which scanned for needed services; we discussed and decided that it would be best to pick up the car in 24 hours as it got the work done.~ Pacifico Ford and Matthew paid for a complementary Lyft Trip back to my home destination in Brewerytown AND paid the the ride back to Pacifico Ford the day following !! So much thanks and appreciation for this luxury service for this happy customer!!The third highlight was the understanding and compassion Matthew offered to provide some discounts and hourly work rate reductions to make my bill more affordable, completing the servicing. Great support and great customer relationship building skills by Matthew and the team at Pacifico Ford.Much thanks and I do highly recommend this to all needing car servicing needs!

From the time I set my appointment, Mike the service guy was so helpful in answering all my questions before I came to get service done and once I arrived with my car. I needed to replace my oil dipstick and had the wrong part which wasnt their fault, but they were attentive to details and made sure to order me the right part and was able to get it the next day. All the service guys were very helpful, patient and professional. Bob did my diagnostic on my AC and was the only person who could tell me what was actually wrong with it after having three people look at it. I really appreciate the wonderful customer service that I received from these gentlemen. Thank you very much!

I get my oil changed and other maintenance here for my 2007 Ford Escape hybrid. The staff are always very courteous and the maintenance is always quick and affordable. Would highly recommend them to anyone getting their car serviced.

Great salesperson. Ken Scharff. Took care of everything just as he said he would with no hassle. Most docs could be signed online which saved a lot of time. No waiting around for hours at the dealership. All in all a very pleasant car buying experience atPacifico Ford onEssington Ave.

Very professional and nice staff. Honest and efficient! Above and beyond paying for rides to and from so you don’t have to wait.

I recently traded in my GMC Terrain for a Ford Explorer XLT at Pacifico Auto Group. Stan (manager) helped me get the best value for my trade and made the buying process super easy and painless! Mike Delia was my sales rep and he was extremely helpful and courteous throughout the entire process. Mike even fixed a small scratch that was on the Ford Explorer. I highly recommend going to Pacifico to purchase a vehicle in the future-make sure to ask for Mike if you want a no pressure, honest and helpful sales rep! Thanks again guys I love my Explorer!!

Great prices and really nice staff! Gerald was wonderful. Overall great experience

I called on a Thursday and left a message cause I wasn’t sure if I needed an appointment. I didn’t get a call back so I just showed up Saturday morning hoping to get an inspection and emission done on my car. I didn’t have a ride home so I waited. There was a few people also waiting. After about an 1 1/2 - 2 hours the guy at the counter called my name. My car was done already. I also ended up getting a nice discount cause of a Ford for life thing cause I bought my car there. I would definitely take my car back there. It was cool inside and there was tea and pretzels for those who waited. The free WiFi always helps to past the time too. Everyone was nice and answered the few questions I did have.

All I can say is excellent excellent service from the beginning to the end. James was very polite & professional. The prices for the service was also great. Again excellent. I even got my husband to get some work done on his car.

Great experience. Mike Delia helped me trade in my current lease to get a new vehicle. Smooth transition & highly recommended.

This was my first visit to Pacifico Ford and from my first interaction with Mike in service, to the service advisor, Matt, it was an exceptional visit. They were extremely polite and informative. They have truly earned my loyalty to this dealership! Outstanding, keep up the great work!

The four stars is for the service, James is the best - period! Each visit is like a return home (for your vehicle of course). I would like to leave 5 stars for the service AND 1 star for the extremely long wait time of over 4.5 hours for an oil change a.k.a. “The Works”.

The team works fast to get you out of there. Great service and professional. I will have my inspections there from now on.

Fast and friendly service. Had a nail in my tire and from out of town working. Dropped truck off and had it back within 2 hours. Great turnaround.3rd time in since being in the area. Had oil and fuel filter changed, repaired linkage on my steering and check all fluids. Getting ready to pull my RV back to MO, thankful for a great place to take care of my truck needs.

You have a very polite answer my question before and after and do not take too long I will be back and tell my friends if they need any work to go to Ford very quick efficient

Pacifico provided me with outstanding service. They were very customer centric. The quality of their work is second to none. I would definitely recommend their services to anyone .

Very fast and the staff is very friendly and helpful. Definitely like going there! It was pretty busy today and I got done within an hour and 40 mins.

Matt is literally the best person there. He deserves a promotion. He helped me out in such a short amount of time when I was traveling between states for work. He saw the urgency and helped out. Matt is amazing .

This Quick Lane is fantastic! James is the Man! They take great care of you. Its hard to find a mechanic shop that you can trust. Here, they shoot straight from the hip. They tell you what you need and if you it needs to be done immediately or can wait. Ive been going here for years.

Once again I would like to commend the service department at pacifico Ford. especially my service manager Kaylee and her service technician Maurice for the outstanding service that they have provided me time and time again.

I really enjoyed the experience I had at Pacifico Ford. They fixed my door latch and did a diagnostic to give me a better view of my transmission. Good job! The added bonus was sending me home in a Lyft ride.

Great experience and very professional staff. Alex made buying my new truck so easy. Definitely recommend if you’re looking for a new car.

My salesman Gerry was a pleasure to deal with. The managers Neal and Gina were very professional. I was able to do some paperwork online which made the process super fast. I love my 2021 Explorer.

Friendly and knowledgeable salespeople. Made the process easy and fast. Explained everything about the process and the car. Made me feel comfortable. Stephen was the best!

Friendly staff and a nice place to wait! I was surprised at the super reasonable cost and the coupon for a carwash. Glad to have such a dependable place to take my car too here-in.

The are amazing employees working at pacifico they take care you like family

Great job I was in and out in no time. At a reasonable price.

I setup an appointment weeks in advance for an 11am oil change and tire rotation. They didnt get it done until 3:30. What is the point of having an appointment at a certain time if youre not going to get to it until 4 hours later? Its frustrating when its such a quick basic service, Ill look for somewhere else to go next time.

If you’re in to having your time wasted and being lied to, bring your car or truck to Pacifico Ford. I dealt with Paul Ruben who unfortunately was not helpful or considerate of my time at all. Paul over talked while I tried to explain my situation.I also scheduled an appointment earlier today where I was sent a text confirmation of appointment,but when I got to Pacifico Paul Ruben or anyone else had no record of appointment. I was told “your appointment is with “quick lane”. Went to quick lane they told me go back to Pacifico we don’t have you scheduled here either plus I’m short two mechanics today . Seen Paul Ruben he tells me “you scheduled with Hyundai, their the only ones who give out half hour appointments plus our call system is out of wack and thats why you talked to someone from Hyundai and not Ford. I like Ford trucks but I can see how dealing and interacting with an employee like Paul Ruben would make a consumer want to switch to check out the competition.

Im very happy with my work and pregnant because of your work

Excellent service service writer was very helpful and attentive to me about my car

Smooth and seemless visit and workcompleted in quick fashion.

Service was very professional and I got in and out in the suggested time. Second time I was there and will definitely be back.

Great car buying experience, Stephen was very accommodating and patient, with great communication throughout the process.

Pacifico were great - very helpful team, very quick turnaround on the work, kept me up to date while they had my car, plus a free Lyft ride home after I dropped off my car and a free carwash. Will 100% use them again for my next service or any issues.

Best dealship around! Everyone at Ford is always welcoming and extremely helpful when it comes time to pick a new vehicle. They go above and beyond for their customers. Definitely recommend the pacifico crew to help you find your next car!!!

TL;DR: If you are looking to service your Ford vehicle, do NOT take it here!! I would give them 0 stars if it were possible!I am extremely unsatisfied with my experience at Pacifico, and I will never be returning to this dealership for service. I really wish it hadnt ended up this way, but I cannot stress enough how frustrating my service experience has been.At the end of June 2021, I noticed my air bag light had come on. I took my car to Pacifico in July 2021. The service crew noticed that a rat had chewed through the wires in my car and were able to replace them with no difficulty. My insurance covered the cost, and I thought I was done with Pacifico - a pleasant experience. However, I was extremely wrong. As soon as I returned home, I noticed that the service team did not do a thorough inspection of my car. In fact, I found that the rat had eaten through the ceiling of my upholstery as well as the rear seatbelt. While I understand that I did not know these were concerns when I took my car to Pacifico, I would think that any service appointment would include a thorough inspection of my vehicle, especially since it was clear that a rodent had damaged the car. I am frustrated that I did not notice these things and neither did the service technicians. Thus, I made another appointment to return to have the seatbelt replaced.Little did I know that this one seatbelt would take FIVE visits to Pacifico to replace. Worse yet, I stupidly paid for the seatbelt in advance, so I have been out the full cost of the replacement since July. The seatbelt was not fixed until SEPTEMBER 24, and so I can now finally bill my insurance for the cost. This is absolutely unacceptable. The first few visits, I had Pacifico call a car service take me back to my home. What a waste of time!!! Each time the Pacifico-provided Lyft dropped me off at home, I received a call indicating that my car could not be fixed. This translates into multiple hours in transit that I could have been working, paired with at least another 5-8 hours sitting in the lobby missing work. The number of work hours alone I have missed because of the parts departments ineptitude must be somewhere around 12 hours. The only compensation I received for a $500 part was a $50 credit, a measly 10% of the full cost.It should not take FIVE visits for a simple seatbelt! I understand that parts are difficult to order, but the number of times I came in and the part did not fit or was SENT BACK without my knowledge is absolutely unacceptable. If a dealership cant even order the right part for their own branded vehicle, what can they do? I have to admit that I was too patient throughout this experience and should have raised the issue sooner with a manager, but again, this is not my responsibility to manage their employees!

I bought an f150 here and it was a positive experience. If you’re looking for a Ford this is a good place to do business.

They always treat me good I have no complaints.

Bought my F-150 there a year ago, and could not be happier with the entire experience. The salesman Stan was incredible and he helped me in every way he could. I just used their service department for the first time, and it it is well worth the drive. I wont take my truck anywhere else now. Robert in the service department was very friendly and helpful and the entire process is smooth you just pull right up for your appointment. Pacifico Ford is a dealership and service center I love referring other people to!

Pacifico Ford gave me an excellent car buying experience. My salesman, Troy, was honest, patient, forthright, and gave great advice that helped me pick the right car for me. If you want the right car at a fair price, head down to Pacifico.

Everyone was warm showing a positive attitude. Matt provided me with as much information he could about what could be wrong with my vehicle. I would definitely visit here again.

I came in for a scheduled inspection and oil change. My appointment was for late afternoon, and service was great, as always! Communication of updates were explained very well and since it was later in the day, it wasn’t too busy. I was back on the road within 90 minutes!!

Worst service I won’t be returning my dashboard wasn’t leveled correctly because my car started to sound staticky, trash left inside my car, oil residue on my seats. I came here for the airbag recall and I was told it was going to take 4 hours and it’s way beyond the time they tell you they don’t tell you much about the service they are doing to your vehicle only bits and pieces this dealership needs to get held accountable for their actions I won’t be returning you guys lost a customer. It’s ashame because this is my first car and I’m a young driver it’s like they add more problems to your car I was better off getting service elsewhere.

First time customer for service on my truck and I will never return because I was not treated with value at all! Heard great things about them and EXPECTED the same experience. I would’ve gladly paid a few hundred dollars for what was recommended but POOR customer service is my reason for NOT returning. I’d rather spend my money where I would be treated with respect, consideration and kindness.

The best service experience Ive had in Philadelphia. From start to finish, Kaley our service advisor, went above and beyond to ensure we were informed and taken care of. She was patient, friendly and efficient.One of the issues we have had in Philly with having our car worked on is transportation to and from the garage. Kaley organised an Uber for us to Enterprise to pick up our rental. Pacifico will organise an Uber to and from your service appointment, which is unlike other places we have had our car worked on at. We will only be taking our car here from now on.

James is very hard working man and really cares for his customers. He took the time and care to complete the recalls on my van at no charge and also replaced all new tires for a competitive price. There was an issue with the wheel balancer and James had his team take my car to near by shop to get it done right. I will be returning to the Quick Lane for any future issues going forward. James cares for all his customers.Thanks, Great job James!Shafiq.6/12/2021

My experience with Neal B & Jerry during a recent vehicle purchase was fantastic. Jerry walked us around the lot on a cold night and was very patient and honest with our questions. The best part was how he let us do our thing and didn’t apply any sort of pressure throughout this whole process which is always a worry. He set us up with a couple test drives and answered all our questions afterwards. After making our selection on a great used SUV, Neal also helped us out with figuring out payment options/plans. He provided us multiple scenarios with great clarity and even had the patience with us when we looked into another vehicle. Neal & Jerry’s patience and ability to make us feel very comfortable from start to finish is the reason why I will recommend them to anybody looking to purchase a vehicle in this area!

Everyone was professional and courteous. I went in for “the works” and I didn’t have to wait long at all.

Earl made the whole process so easy. He is so knowledgeable and helpful. We loved talking with him. Stan was great to work with too. Positive experience all around.

A Satisfied Customer! - I have just purchased my third vehicle from Pacifico Ford in Philadelphia, PA - all under the professional direction/guidance of Sales Representative, Mr. Gary Holmes. He is the best. His knowledge of every vehicle on the lot is impressive but more importantly his pleasant demeanor, care and understanding of your car needs assures for the perfect car fit. It also makes the process of purchasing a car a seamless transition. My experiences at Pacifico Ford from the Dealership -to-Quick Lane has been Awesome. Their employees find a way assure you that You are ALWAYS in good hands. I am committed to Pacifico Ford because Pacifico is committed to ME! I Highly recommend Pacifico Ford and their Sales Associates for all your Car & Truck Purchases and Needs!

Quick and efficient service. Will definitely continue visiting pacifico quick lane!

Arrived with no appointment. Kaley was very helpful and gave me a realistic timeline for getting the work done on my car. Team was timely and completed the job on the same day. 10/10 experience

Glad I work in the area and didn’t have to wait, as my oil change took 3 hours. Had the first 8 am appointment so I don’t understand why there was that many people before me.

Im always satisfied with services provided by Pacifico Quicklane as well as the full service shop.

Pacifico is the best. I have made wonderful friends there. There work ethics are superb.

Nice new windshield, today: however, not happy that a replacement was needed 😦; got new wipers last month at annual inspection: installer cracked a perfectly new front window when they let the wiper arm snap down against the glass with no rubber blade on, and it didnt show with the hood closed, until it spread a few weeks later across the entire window 😩. Be wary of Quick Lane.

My service advisor Matt was awesome. Great communication and kept me updated throughout my car repair. Definitely coming back for my next Ford

Pacific Ford handled my concerns of my 2020 Ford F150 in an exceptional process. Pacifico did not know I was coming and I was able to do a walk-in/driveUp for service. The staff was friendly and accommodating to my needs. I appreciate all the staff who handled my truck needs. Thank you Pacifico Ford

Absolutely the best buying experience. The salesman cater to your needs and are very receptive to questions. I will not buy a Ford from anywhere else!

Pacifico Ford did a great job servicing my car and Kaley Gowe is an EXCELLENT service advisor.

The staff at Pacifico Ford was very professional and polite. They were able to assist me on getting a new car today and honestly it was the best decision I’ve made. They answered all of my questions and some. I would definitely recommend coming to Pacifico Ford to get a car.

Dropped off early. got a call soon after got work price work done picked up happy withwork

Came here to trade in my Ford after years of great service in their service center. I didn’t make it easy on them, and they all came together to make it work for everyone! Will definitely check here first when the time comes again.

Excellent service, very quick and professional. The team is great, so I keep coming back.

My service provider was very helpful she was the best

We brought our car in to the service team for a part recall and some basic service. Paul and Bob went above and beyond to meet and exceed all our needs. Their communication was professional, clear and timely. They followed through on everything we discussed. They offered us multiple options to resolve our issue and helped us find the most cost effective approach. When we came to pick up our car, everyone we interacted with was friendly and helpful. We couldn’t be happier with our experience at Pacifico Ford.

I really love Quik Lane... I have never had a problem with service here.

Great business to take your vehicle to. Full service 10 out of 10

Great experience overall!! They service your car for fair prices, give you detailed paperwork on everything about your car afterwards, provide free refreshments during your stay, as well as provide you with a free car wash coupon for which you can use with the facility with right down the street.

For the past 2 years, Ive been dealing with this location and not once had a problem with their service, always welcomed and always updated with your car, also the lobby and bathroom are always clean, they treat the customers good.

The sales man Micheal delanie was very professional and made it happen for me the service was amazing he took his time with me will give him referrals

I love my new car! Mike told me that he never had a customer walk away disappointed and I thought I would prove him wrong by my indecisive choices especially when he came up with these numbers I didnt approve of. I started to walk out and he asked what would I be happy with, he disappeared for a moment after I said what I thought was fair and STAMPED IT! I DID THE HAPPY DANCE ALL THE WAY OUT THE STORE! They even took my trade in. I like the spin the wheel thing too. Make sure you take pictures... August I had my first oil change, scheduled it online and was in and out less than a half hour

Got me in and out quickly an made my wait as comfortable as possible for me an my son

Andrew Knox was very professional at doing his job with getting my car running how it should. Very satisfied.

I finally by a new car this past September a 2020 ford explorer, and I have not been please. I have presently have an issue with my tail light going out, this was after a month after buying the car. It took 7 weeks to replace it, an 7 weeks later it out again. If you are like me, you buy a new car for peace of mind, for awhile. My recommendation dont buy a Ford Explorer right now...Im now being told it could be, maybe 2 weeks for a redesign taillight...SMFH...one star is being kind...buyers beware.

Kenny took care of me also I just want you guys to know that I only came back out of faithfulness because of because of Kaylee in the service department in James and the quick Lane he and her treated me real good so I felt like I owed it to Ford company Ford dealer cuz theyve been wonderful and thanks Kenny.

Excellent Customer Service! Thanks James!

Completely awful customer service! I have the biggest headache ever!!!

Always wonderful service, everyone who works here is extremely helpful. Highly recommend service here. Clean clean clean. Extremely knowledgeable. I

Great Service! I didn’t wait too long for my service which was the best part. Everyone was very helpful and efficient.

Waiting room was nice and comfortable the workers are very polite and respectful

Professionally friendly. Determine to please the customer; making an extra effort to get the best deal to suit the customers needs and desires.

My experience could not have been better. I was from out of town - came out in the morning to get my car to did put it had been towed. After getting the car from the tow place (not a good experience) I started driving and noticed a warning wrench icon that service manual indicated could have been a transmission issue. Worries that maybe the tow wasn’t done correctly and the transmission was compromised and knowing I had a 500 mile trip ahead of me - consider myself lucky to be in front of Pacifico Ford. I pulled in and from the minute I got out of my car I was treated with respect and courtesy. Paul Rubin the service manager was honest and said he would fit me in and kindly let me know it might be a wait because they had a power outage and half the lifts weren’t working and a full schedule of repairs. I was assigned an advisor Kaylee who gave me her cell and a link to track my car. They were upfront with the cost to evaluate the car (which was reasonable). Clifton was the lane supervisor who helped me get my car registered and he was genuinely nice.It only took an hour and a half. And during that time I had wifi to get work done, a selection of coffees to choose from and a warm Philly pretzel! Also during that time I witnessed three people be treated with respect by the service techs - all being told there wasn’t anything seriously wrong with their cars - made me feel good that I too would get an honest answer. Which I did. Car was safe to drive and I got back on the road.

Every single I’ve been to this place for service, it’s terrible waiting time is always way beyond the time you’re told. The bill always end up beyond what you come in for. The only good side is dealing with Kaley Gowe who make sure that customers are okay. Other than that it’s the worst. Unfortunately lost a customer.

Excellent transaction, fair pricing. Fairly quick close on the paperwork. Beautifully detailed used vehicle. Would recommend working with sales rep Kenneth Scharff, and Pacifico Ford.

Very good experience and they work real hard for me and made sure I left satisfied Thank you Mike and Neil for your help.

Excellent service, constant attention too detail, treated as a human being, not a number, Chris Watson an Neil Bauer, Stanlley Otto are an asset to the Pacifico Ford Family

I bought a car from them!! No hassle, worked the best deal for me possible!! Iam completely satisfied ♥️🎉🙏

Quick service, clean environment!

They were really quick and professional. Love those guys. Everyone should be like them.

Andrew is an awesome guy I dont know what I wrote in my last text message by hes always on time and you know he has a lot of things going on but he always assess my problem I would really like to see will like to ser Andrew grow with your company

Paul and his team are great, thanks for the quick service