Very helpful. Great store

Good prices high quality clothing. Excellent customer service.

I really like nofthface are very warm i like they have very jacket

Great Management TeamWell versed team of associates

This is a well organized store and set up from the two floors with a great wall of bags at to of the stairs and the best hiking gear. North Face truly has great gear and is great for traveling but this stores members know the products well but they have no idea the actual usage. It makes it hard to relate.

The store was good. They had a lot of good sales and a lot of merchandise. It has 2 floors to suit all your shopping needs. I either went at a slow time or the store was just dead but there was no one in there but me. The staff was eager to help. Although went I went upstairs someone followed me up. Now I didnt quite get the feeling that they were to help. They didnt offer. Im sure if I had a question they would help but I felt more like I was being watched.

Came here in search for a specific winter coat that I wanted, they didn’t have the color I like but that style of coat was available in black. Which was perfect cause I was able to try on the coat first to know what size would be best for me to purchase. I ask a member of staff if they had the color by any chance in stock at the store unfortunately they didn’t, but told me that if i wanted that color it could be order to the store if available on the website. So I came back 2 weeks later had them order the coat for me, and with no problem the coat was available for pick up at the store the next day. Staff was vary helpful and friendly I highly recommend this store.

I’m a big Northface fan and I was really really disappointed today. I bought something for my wife online and it was a little big. My wife brought it back to the store to do a size exchange and the store manager and an associate said that they wouldn’t be able to do so due to me getting it for a lower price. She brought it back out and said that they wouldn’t allow her to do it, so I grabbed it and walked back in. The associate saw me with the bag and said that we already told your wife that we wouldn’t be able to do the exchange here. I asked him to call his manager which happened to be on break and he comes downstairs. He was rolling his eyes, huffing and puffing And said that they’re on able to do it because I got a discount on the item. I explained to him that I wasn’t trying to return the item and that I just wanted to exchange it for size. He finally said OK just do it to the associate and we were out of the store in two minutes. Now, why didn’t he take care of my wife the first time? I hope this review is really seen by somebody who can make a difference because the north face is a great company but I don’t know about the retail employees. I didn’t want anything for free, I didn’t even want him to do me a favor, I just wanted the right size for her. I’m going to continue to support the north face as a brand but I’m not gonna stop in the store ever again.

Customer service is excellent.

I purchased a coat from here about two weeks ago and discovered that the sensor was left on I understand that these things happen but when I the customer have to prompt you the manager / sales person to apologize for the unconvinced and then you proceed to say well it could have been anybody it was some time ago ... why does that matter it was a winter coat not time to wear yet its fall!! Anyway I think he couldve handled this situation better and not been so cavalier about it . Probably wont patronize this store ever again.

Great service explained everything about the boots, nice selection, quality product

People! If you got a gift from someone and do not have a receipt be prepared to be called athief! The manager Michael Karp accused me in stealing the item in front of 2 ofmy friends. I’m a loyal customer, used to work in retail store myself and never expectedsomething like this. I made a huge mistake coming to North face and will never go backagain.

We were trying to get a different size for the kids jacket or a store credit. We got it as a gift so didnt have a receipt. It is brand new with the tags still on. Manager was rude and not helpful at all and at one point told my husband to get out of his face. Both of my kids were right there. All of this after spending lots of money in this particular store over many years.

A north face jacket for winter is a must have fashion! They are big enough to keep you warm and small enough to not add on 30 pounds! Love the fleece casual jackets.

Expensive. Quality. Durable. Classic

I love my coat very friendly people

Jonathan was super helpful. I tried on like 7 pairs of boots over two visits. I was about to give up, not least-wise because I was feeliugn bad ffor wearing out the staff. Instead he gave me a recommendation on the ones he was wearing. Said his were like 3 years old (implied durability) and that hed hiked in them and even fell into a lake in sub 20 degree weather, but his feet stayed warm! Good looking out.

Helpful staff and the building is full of gear with a lot of great sizing options.

Good location for the store. I found the options for men limited, specially for gloves and headwear. Friendly, helpful staff

Wide variety of clothing and great service. Would give it 5 stars if there were infant and baby sizes.

I liked the staffs here, theyll helped me find the best jacket for my dads birthday gift.

Excellent customer service. Kendra was fantastic and super helpful.

Went in there looking for a hardcore winter jacket. The store was easy to navigate, well maintained and ths staff was excellent and very knowledgeable about the inventory and really helped with the selection.

Its a great TNF store except not too much inventory. Expensive as any other store of this brand. Great location in Philly.

Very helpful staff, easy returns, have most of what North Face has to offee

Well stocked store, lots of variety, and helpful staff.

An excellent store with technical sports clothes, very comfortable and durable, I like

The store itself is a bit small but there is a pretty good selection for women and children downstairs and men upstairs. Mostly importantly, the employees are friendly.I ordered a jacket online but when I received the item, I did not like it very much. I took it to the store hoping to return it. Turns out that if you pay with your PayPal account, you cannot return it at the store and get money or store credit back; you have to go through PayPal. However, Zach informed me that the store manager for this location is willing to let people exchange the item for something or equal or greater value. Thank you store manager!I ended up exchanging the jacket for another jacket and a hat on top of that.

Great stuff. Got what we wanted and the staff helped us too. Go for it.

The staff were helpful and friendly and helped me locate the boots that were well suited to what I planned to wear them for. So often overlooked!

Great clothes...excellent customer service. Not much for us bigger sized men

Nice store with good range of products. Helpful staff too.

Super helpful sales staff, very clean and organized.

I tried to shop here just now and the salespeople would not stop watching me. Creeped my into leaving without buying anything.

The staff were helpful and knowledgeable.

Definitely ask for William the sales associate....

They have a so so collection, not everything from the website is in the store

Nice place but just to expensive with some of their products.

The people was nice and help full。

Dont forget to ask for student discount on in store purchases!

Good service but their jackets fall apart after a year or two.

For those North Face fans who doesnt want to shop online

Good help

Nice

Good

Clothes for any activity

Expensive..

Awesome

Cool

Nice

Muy buen surtido de North Face, excelente atención de todos.

Excellent attention, the color I wanted for my coat was not there, but I had a lot of help from the girls and the boy who work there. Despite being small, the store is very varied.

Good service

It has a variety of things for your pet