Rude service. Not trustworthy. Lied to on multiple occasions of when my camera was being fixed.Camera was shipped to Nikon to fix sensor. Sensor got fixed but screen cracked in transit. They said they they shipped it back to Nikon to fix screen. Was told one day that the part was shipping out from Nikon. When I called the next week, they told me the part was delayed again. When I called the next day, they told me Nikon has the whole camera, not just the part. Then I called Nikon for information and they said they didnt have a record, either time.

These folks are the best. John helped set me up with an old slide projector, and when I bent the trays mechanism in the first day of using it, he found me a new tray. He took the time to show me how to use the projector, and advised me on the project I was working on. Most knowledgeable, helpful, neighborly business you could ask for. Cant think of anywhere else I would want to take my cameras (or other equipment) for care and service. Thank you guys!

Always good fast service at Webbcam. Efficient and thorough sensor cleaning always available during business hours!

These dudes are great, so good at fixing cameras, very skilled and kind. I would trust them with my life. 10/10 would recommend.

Amazing customer service and quality equipment. Also its great that the employees know their stuff!

I came in for help with my mom’s Nikon FE (the camera my grandpa gave her when she graduated high school, so it’s super special to my family); my rewind stopped working (and fell off) and I was having some issues with my reload catching. The team here was so helpful and kind; they fixed my rewind and immediately noticed some other potential issues with its mechanics that they also fixed. Super fast service - I cannot recommend them highly enough! They were professional and knowledgeable and made my day.

The owner was so cool he helped me with my camera and gave me so much advice

The folks at Webb Cam LLC are as friendly as they come. As a hobbyist that is new to the photography game, I felt as though I gained a friendly ally at Webb Cam LLC. The owner was even gracious enough to offer me some helpful starter tips that I will undoubtedly keep in mind as I begin my adventure with my new camera. I will surely continue to give Webb Cam my business in the future.

Great group of guys! They were very helpful!

Best people In the world so nice and respectful

This place is a gem. Great atmosphere and they have everything you need with Extremely helpful and friendly staffIf you’re in the area I definitely recommend checking these guys out, doesn’t get better then these guys

Always a good trip in town. Good service, great prices, and helpful tips....

Always a treat to come in. The most friendly and knowledgeable camera store in the city. They might not have all the services like printing and processing but they have the best (new and used) equipment, most knowledgeable staff in regards to the equipment, and above all the best customer service. Great selection of film and paper too.

So, I recently found Webb Cam because I was looking to buy some film in a hurry. I normally order it online but I was heading out for a trip and needed some in hand. My go to place is usually Indie Photo Lab but they’re a but pricier. Webb Cam basically had the low online prices, in-store. Not only do they have a great selection of equipment and gear but also a deep knowledge of camera bodies and glass. I later took my 5 Minolta lenses to get a CLA and was happy to find that only one needed service. However, I was informed that the service would surpass the cost of just replacing the lens. So I decided to just keep using it as is. I’ll definitely be using Webb Cam for all my photography needs.

Both Ben and Matt were extremely helpful when I was shopping for a camera... They were also very patient and provided tremendous information regarding the functionality of the Nikon D3500 I purchased. Overall, a very pleasant experience ! Very satisfied customerhere. Thank you Ben and Matt!

Nice customer service, have a good collection of cameras and its accessories new or used. Fair price. Definitely a place to go for camera needs.

My wife and I were in town doing our tourists thing when I realized that I only had a 16GB SD card in my a7iii. Naturally the chain stores (read: CVS) were gouging the prices on their biggest cards (basic 32GB cards). So I walked a few blocks down to Webb Cam, was greeted by who I believe was the owner, and was promptly helped in finding a very fast 128GB card at a reasonable price!I just wish I had a store like this in my home town. They had a nice selection of lenses on display, a ton of accessories and gear, and more. If I ever make it back to Philly, Ill be sure to drop back in. Best wishes!

Absolutely great dslr store. From the range of cameras they have all the way to their customer service. Im very satisfied and keep going back

One of, if not the, only camera stores left in Philadelphia. They have a great selection, great service, and incredible prices. I cannot recommend them enough!

The store is great, but the service was amazing. If you are looking for people who have your best interest in mind, this is the place for you. I went in with a general idea of what I needed and got great opinions, advice and walk through of how to get the most of my new lenses. The prices were very competitive too. In fact, everything I bought beat out respectable online retailers. I look forward to doing more business with them even though I live in Los Angeles.

The cameras were nice and the workers are kind

John and the staff were super helpful. They let me try a few lenses before I finally made my purchase. They understood where I was at as a photographer and gave me some helpful advice too. The shop has a great selection new and used. Definitely going back.

Entering this store made me feel like I was a criminal, and the management were officers ready to arrest me.I have visited this camera shop multiple times over the last few years. My original review was a 5 star review. At the time, I was impressed by the selection of equipment the store had to offer. Originally buying photo chemicals, Ive bought lots of film rolls, and other products from this shop.In Fall 2019 I visited with my sister to teach her film photography, and purchased a few hundred dollars worth of film, developing tanks, reels, a thermometer, etc. I also purchased two camera straps; one for me and one for her. An employee with a moustache assisted me.Upon arriving home, I found the larger camera strap was evidently used, with rust and corrosion on the rings. It seemed to even be the wrong color than pictured on the box.Being a busy student, I returned the next week (Saturday) to explain my situation with the management. Not only did the employees pretend they didnt remember my purchase last week, they reprimanded me. This very same moustached employee claimed to not recall...They told me in a disrespectful tone multiple times that there was no way this could have happened as the straps were sealed from the factory.I walk back to the strap section with one of the employees and I pointed at an *unsealed* strap in the back section!I own nearly 20 film cameras, probably 100 lenses, and digital bodies, incl Nikon D850. There is absolutely no reason I would attempt to return a used item. Yet, this store treated me as if I were a criminal!Extremely dissatisfied. The owner took my name & # and hasnt called back since. They have indeed lost my business.

This is a great company. They save my life today! They had a pre-owned camera model that was discontinued that was needed for our photo booth. The camera was stolen from our kit on Friday. Needed to find a replacement within a few hours of our next event. They saved the day and the client was very happy for the photos. The customer service was excellent. I will definitely make other purchases from this company.

They understood my problem with my Gimbal

John and his team are always accommodating and very knowledgeable which helps your purchase so much easier.

I still dont trust online shopping for my Photography needs, i enjoy the convo i can have before i buy anything from this store . This place is a rare gem and i am very happy they are still around

Very helpful and informative

Extremely patient and knowledgable staff.Yesterday I went into Webb Cam with the intention of buying a lens, but in the back of my head I was prepared to pull the trigger on a new body as well. However Mercury in Retrograde or just my bad luck was proving to make this a way more challenging sale. After many failed attempts made on my card the staff proceeded to be patient and kind, not once did they make me feel like a slack who didnt pay their bill or like I didnt have the funds. Having worked in repair, rental and sales for many years in the past I know how challenging photo nerds can be so I appreciate your courteous staff.I never write reviews but I felt compelled share my experience spending my money at a local business with friendly, knowledgeable & professional staff.Just want to say thank you, look forward to spending all my money again there in the future.Autumn

Just revisited John at Webb Camera after some years out of town. Super service, helpful and with great communication and follow up. Located a piece of gear that was very hard to find. And the price was good. One of the best stores to do business with.

Was on a road trip and had a tripod break on me. John was able to help me out after bringing up a warranty for the tripod from my local camera store back home, and we made it work. EXTREMELY thankful for this shop for helping me save another $100 while away from home. Thank you!

Great customer service Ive been meaning to leave a review but I forgot, Took care of me on a tripod that failed They exchanged it out for me, also I rented a digital camera from them before..

I recently visited and I didnt felt welcome, I was looking for to upgrade my old camera but it was inconfortable because the personal was really rude and they give me faces for asking questions, I was looking for a body upgrade but they make me felt ashamed for having a rebel and not being so knowledgeable about photography word, but thats why we go to those places to Learn and maybe spend some bucks a new thing, but karma.!

Excellent customer service, very knowledgeable sales people. Good stock, good selection. How many places can you go where the staff will take your camera and demonstrate the lenses they have on display? Not many, if any in Center City or nearby. Dont listen to complaints, theyre probably from people that demand customer service, but arent willing to pay a little extra for personalized service. Webb Cam has competitive pricing. And no Im not an employee or in any way affiliated with them, just a satisfied customer.

Excellent service, good selection. I needed a digital camera with good macro capabilities, and they found me one that met my needs at a reasonable price. Ive been back a few times since and never been disappointed.

I was feeling panicked that I locked myself out of my camera as my battery compartment wouldn’t open. I came in as a walk in and they fixed my camera in about 2 minutes. They then took the time to educate me on how to properly but the battery compartment door back on after using my battery grip in the future! I highly recommend! I’ll be back next time I need a repair or a purchase! 💃🏼🙌🏻

Last week I visited Webb Cam to trade in a lens. The owner was very patient with me and made sure to service me well. After constantly visiting B&H in New York, I was happy to find a smaller shop and actually have a conversation. The employees were helpful and I would recommend stopping in to anyone willing to make a purchase or trade in!

Made a walk in about a repair that my camera had. They were super kind and was able to make my repair on the spot!!! There aren’t many camera repair shops in the area and I see why: they can’t compete with web cam llc! Would recommend for anyone with camera needs and repairs.

I was visiting from Atlanta and the screws on my Canon G7x fell out on the LCD screen! John fixed it with no problem he was super nice and he made me feel very welcomed! These guys know their stuff so dont hesitate to stop by!

It is so refreshing to walk into a store where people actually know what theyre talking about! This is not your big-box store where they sell washers and dryers right next to the cameras. I highly recommend this store for all photo and camera enthusiasts!

Great selection of new and used gear as well as a surprisingly huge range of supplies. Ben and the rest of the staff are extremely knowledgeable and helpful and are always happy to help, but never pushy or obnoxious. Prices on gear are also very competitive.This is a place for people who love photography or want to learn to love it.

Nice staff and they have a lot of items for beginner to experienced photographer. Prices are a little high but other than that I recommend them.

I gave 2 stars because i will not act as if i dont like my camera because i do. What i DONT like is being mislead. When i purchased my camera, we compared 2 different ones. Not once did the man explain to me anything about updates. long story short after spending 2 days on the phone with the cameras support system, they told me it needed to be updated with a cord . The cord didnt come with the camera because it was used. When i called this store the guy tells me i have to pay $15 for a cord. Sir im NOT paying for a cord when all of this should have been explained. Then he got all saying telling me how he gave me a charger when he really should have charged me. I didnt ask for favors or a discount so if you feel as though you giving me something was a way for you to talk disgusting towards me YOU CAN HAVE YOUR PRODUCT BACK ! I will never purchase an item from this EXPENSIVE store again ! These reviews are misleading !

This was one of the most frustrating and unvalued feeling customer service experiences I have ever had. I have a class that meets once a week, I realized this week my lens wouldn’t work for my class assignment. Since it’s a few days before payday my budget was tight. I found a 70$ lens online that would work for my class in a couple days. I ordered the lens online for In store pick up, and aside from confirmation of their receipt of the order I never heard anything back one way or the other. Since I worked nearby I stopped by to try and pick up. Once there I found out they had actually sold the lens I ordered. I was then offered lenses for almost double the price which I just didn’t have. I work in customer service, I get that these hiccups happen what made me upset enough to leave a review was that they didn’t even seem sorry. It was poorly explained to me and I felt like I was the one who had done something wrong at the end of it. I just needed an affordable lens for class which I thought I had gotten. I felt completely unvalued as a customer and considering what a disappointing and stressful situation this was for me their attitude in the way it was handled was completely unappreciated.

Not a big shop but a very good one. A real camera store with nice folks and cool stuff.

Highly recommend Webb Cam. They are a knowledgeable and friendly team that is happy to help / provide guidance to photographers of any level. In terms of sales, they have a good selection of new and used gear.

A great selection of camera gear in great customer service. They were able to answer all of my questions and give me some great tips along the way.

Very helpful and approachable staff! Would definitely recommend!

I love this place. They are professional, cordial, reasonable and they feel like a family business. Once Calumet closed, I learned of them. Turns out theyve been around for over a decade. Highly recommend.

Great Place, Great People, Great Deals, I will come back soon for my next deal.

By far and away the best camera people ever. If you are serious about photography, you need to know them,

I traded in my old camera gear thinking it would be worth it because I needed a new tripod. The tripod they gave me was terrible. It was a promaster scout and they had told me it would be durable and hold my camera perfectly. After two weeks of use the tripod head stopped working. Then after dropping it one time the entire head fell off and broke. Wishing the products they sell and overcharge for were better quality. Not upset about the deal I made only upset about the fact I was mislead with information. Maybe they should know more about their products before they persuade people into purchasing.

Was in the store today Great customer service, professional,knowledgeable on there products. I enjoy the visit and will be back.

Was visiting Philly this past weekend and forgot my USB cord for camera to transfer files to my mac. Stopped by here and picked up a card reader with USB port! So easy, service was great and Im really happy with my new purchase. Super nice and knowledgeable people!!!

I try to avoid big box stores and support locally owned businesses as much as I can but no longer will I back this place. I previously had 2 cameras serviced and purchased 2 brand new cameras from this place. I asked for a camera that would be a good job site camera that would withstand use on a construction site. He recommended a song with a fixed lens that ended up breaking beyond economical repair within the first week. I brought it in to try and see what could be done considering my previous business and their relationships with vendors. They displayed zero sympathy for the situation I experienced based off their recommendation. In addition they held on to the camera for 2 months without notifying me of my fate until I had to call and walk the man on the phone through how to locate my service ticket. This place blows, go to best buy or just call B and H photo for real service.

Super helpful stuff! Highly recommend if you need any advice or help with camera gear

I got my sensor cleaned there and its by far the cheapest place I found in Philly. The guys there are super knowledgeable and they also have a great selection of gear and the prices are really good. Ill definitely be going back to them in the future. Also ig you take the train to get there, its only a few blocks from jefferson station aka the convention center.

I’ve been coming to this camera shop for a few years now, and not once have i had a bad experience at this establishment. I have traded gear and they always been reasonable and honest with the value of it, I also had purchase many of gear from here which have function 100%. The staff is friendly, knowledgeable and always vary helpful, I highly recommend Webb Cam.

My go to spot

Very good service and communication

Nice stock of equipment available with friendly and knowledgeable customer service from staff.

This place had exactly what I needed, AND they were able to fix the camera problem I was having, for free, which other stores were charging $40-$60 for. Not only that but they did it for me in their last 15 minutes of business hours. Awesome customer service.

Webb Cam is a gem. I swung in there this afternoon with a couple of broken cameras (an older DSLR and a Canon AE-1 Program 35mm) and received some of the best customer service Ive encountered in a long time. The owner, John, took care of me and was attentive, knowledgeable, & super helpful. The shop is well stocked with both new and used equipment, and they were able to quickly diagnose and spruce up both of the cameras I brought in. A nice reminder of why local businesses are important, Amazon couldnt have gone the extra mile to wipe down my lens filter, or analyze the state of my favorite old Canon. These are good dudes, give them a visit.

Friendly staff that will help you with everything you need. Plus they like dogs :)

GREAT !!!GREAT!!!!GREAT, IN EVERYWAY ALWAYS THERE TO HELP,,THEY ARE A GREAT BACK UP!! HAVE KNOWN JOHN FOR DECADES IN PHOTOGRAPHICS AND TO SAY WITHOUT A DOUBT HE IS GREAT AND WITH HIS FATHER A GREATER TEAM,! HE ONLY HIRES THE BEST!AND THEY ARE THE BEST!! THEY WILL ALL TAKE CARE OF YOU!!

Great staff, very informative, well stocked, I could live in this place

Love their service, prices, advice and suggestions to being a better photographer.

The gentleman there are very hospitable. If they dont have what you are looking for, they can order it for you or direct you to someone who may have what you need.

Hidden gem in China town super awesome staff who are extremely helpful. Definitely coming back for my camera needs.

Went there for some basic supplies and received outstanding customer service. They were very helpful and ensured I walked away with everything I needed. I would definitely go back.

I made the call for a lens I needed in an emergency. They had it ready when I arrived 10 mins later. Awesome service!!

Staff very helpful. Able to find a flash. Very satified

What an amazing photographic equipment store! They provided the equipment and instruction on how to use it with patience and aplumb at short notice.

The service was excellent and everyone’s personality who work there was pleasing everyone seems very knowledgeable

They are always willing to help and they go out of their way to get repairs back quickly. Its worthwhile getting to know them - there arent many camera shops like theirs left in the area, and it sure beats the hike up to Hunting Valley for NYCV. If they dont have anything in stock, they will order for you and notify you the minute it comes in. I cant tell you how happy I am that I found them. Their rental prices and lengths are fairly priced. Since finding them, I have been there at least 2-3 x a month for rentals, repairs and purchases.

Great service. Extremely knowledgeable and very helpful. Delivered as promised.

One of my favorite store. The best photography supplies store in Philadelphia.

Gave me great help when I needed a rental on short notice. Would recommend.

Went in to have a cross threaded lens removed. The guy who helped me had it removed in seconds and was great help with any product questions I had.

I love these guys! Great customer service, reasonable prices and very knowledgeable on all things photography!

Very knowledgeable, best place in town for digital and film camera problems.

The customer attendance is just the best! I love them 💛⚡

Great Philadelphia

I went to this shop last week and the guy whon attended me he was very nice, he help me a lot.. They have huge varietity of camera and good prices.

Love the staff. Always helpful and very knowledgeable!!

The gentleman are very helpful but be ready to spend money prices are a little high

Easy to work with and well informed staff. These guys are great!

More expensive than online, but nice to have experts advice

Way over priced. Charged me double the amount for a battery pack that Amazon would of charged me less for if I purchased two. Would never recommend them to anyone.

Super helpful and professional experts!!

The customer service is terrible. They make you feel completely uncomfortable and are very unprofessional. If you need photo supplies you would be better to shop online.

This place is amazing! This was the first time Ive had the sensor cleaned on my Pentax K50, and Webb Cam offers the best price Ive seen and did a perfect job. It had that classic camera store feel for sure, and its location near Market East station made it a breeze to get to from the suburbs (plus its a good excuse to go to Reading Terminal Market for lunch). As mentioned, this was the first time Id ever had a sensor cleaned so I have nothing to compare it to results wise, but my images are flawless again and by comparison the best prices Ive found out here (in Montgomery County) were $80 and $120 and both of those had a minimum 3-5 day turnaround time. Instead, they do the cleaning in a matter of minutes while you stand there right in view so you can see what is being done and how!While I wasnt there to buy a new camera, the selection of Nikons seemed to be strongest but the used cameras and accessories selection seemed very impressive. There was even another used Pentax (K-r) for sale!In summary, you should definitely go here and support what appears to be the one of the last/best camera shops in Philly!

I shopped here alot they always have exactly what I need ... And if not they can have it delivered the very next day! ... But the return policy sucks majorly!!! As in no returns no exchange.

Great service! The part I wanted was out of stock, so they ordered it and I picked it up the next day!

Very knowledgeable staff, I came in a beginner and left out a pro....I travel 1.5 hours because I know their going to have what I want and Im going to be treated like I deserve

Excellent staff, selection and prices. Quality retailer

Nice bunch. Great stock!

John was very helpful and informative! The best in Philadelphia.

This is a supper good store which provides fantastic services and goods.John and staffs are very patient!Also, they are professional advisors, gave me suggestions that really meet my personal needs. The price is very fairly given. Everybody knows B&H, tax free and free shipping, but you can never get serviced as here. Same price, but Webb Cam LLC really helped me make best choice for me. You shouldnt ignore this part of money saving.I personally bought Canon 70-200mm IS II USM F2.8, canon fisheye, Leica M-P with 35mm summicron F 2.0 here. They were all great deals!

The was my first experience with Webb Cam in Philadelphia, and my last. Even though big camera stores such as B&H, and Adorama in NY have competitive prices, and even offer free shipping, Im still one that enjoys going to a local camera store for new photography gear, or to search through their used gear. Since I still shoot film, I like to know local stores that I can go to, to buy 35mm, and 120 rolls of film at a moments notice. I also think its an invaluable resource to have a camera store near you that is knowledgeable, and allows you to pick their brains when needed. Im sorry to say, I cant say whether or not Webb Camera has that knowledgeable staff that allows their customers to pick their brain, and that’s simply because my first experience there was a terrible one, so I will never go back.This was the beginning of an email I had written to web camera to bring my terrible experience to their attention. I sent them an email first before posting a review in hopes of at least getting a response from them showing that they care at all about the customers that walk through their door. I sent them an email months ago, and no responce at all. I would post my entire terrible experience, but when I tried, it said I had exceeded the character limit. Thats how long my bad experaicne was here, and how many examples of terrible customer service I had recieved over the period of the two months it took from me to simply get a quote on the strobe they sent out for repair, and to get it back, and then once its all said and done, I send them an email stating my concerns, and why my experience was so terrible, and all I get is response are crickets.From the 4 plus years working for Apple, Ive learned that there are 2 kinds of customers that the store, the customers friends/family, and online reviews will hear from again after that first experience, when a customer has a bad experience, and when they have an amazing experience. When a customer has an amazing experience, and are treated well, they become a walking billboard. When a customer has terrible experience, they cant help but to recommend to everyone to NEVER shop at that store. From my terrible experience with Webb Cam, and then not even hearing back from them, I couldnt recommend enough for people not use Webb cam, or shop there.