In 2017 I bought a Chrysler vehicle and they were hospitable. But recently the engine light turned on. I took it in to get it checked out, they simply ignored me. I went across the street to Hyundai and they helped me out with sorting the issue and told me my warranty was still valid. Next vehicle Ill be purchasing will surely be from them.

I had a wonderful experience. I made an appointment I got there early. They took me right in I was finished in no time everybody was super friendly and very welcoming. Hector at the front desk is just a pleasure! I will definitely come back to have my car serviced there and when I buy my next car it will definitely be there

I bought a car elsewhere and only had a three month warranty so I took my car to this jeep on Essington Avenue for a full diagnostic. After discussing with a worker one of the things I was concerned about, I was told to tell the service person. When I got my car back three hours later I was told I needed to update to my transmission and module. I asked about the checklist for my car I was told they don’t do full diagnostics they only look into what you tell him is wrong. What do I know about cars? My car is still doing the same thing I’m no closer to the answer but $290 poorer. I suggest if you want something done and you don’t know much about cars you should take your car somewhere else. I was warned that they were lazy but I didn’t listen and I paid for it. They are friendly with free drinks that’s why they got 3 stars!!

I’ve been to a lot of dealerships and this one has been by far the best. Chris was amazing throughout the whole process, he kept me updated on the status of our vehicle. Every person I encountered at the dealership was Professional, courteous and friendly. I will definitely recommend this dealership to everyone looking for a new car.

I was able to find an automobile that meets my needs at a price that is within the range I wanted.Great warranty.Staff are friendly and they listen to me.This is my second vehicle I purchased from Family Chrysler Dodge Jeep. 👍🏾

REALLY NICE! REALLY RESPECTFUL! & REALLY HELPFUL PEOPLE THEY’re THE BEST… THANKS A LOTS FOR EVERYTHING… I FEEL HOME WITH THEM

I love this dealership they get you in and out in a timely manner. If they have any deals going on as far as your services they let you know about them. Everyone is friendly and it is comfortable and clean I would recommend this dealership to everyone. I moved to the other side of the city and have a dealership closer to my house but I still come back because of loyalty. They are loyal to my vehicles and I am loyal to them

I strongly recommend against going to this dealership for service. I had an appointment for my car to get serviced due to an odd noise and recalls. I spent $25 on an uber to get to work as this is my only vehicle and was told (both when I made the appointment and by the person who checked me in) that the car would be done by the end of my workday. I then got a call at 3pm the day I dropped the car off saying it would not be done. When I asked if they had done any work, they said no. They asked to keep my car which I cannot do since it is my only vehicle (as I already told them). So now I have to take another $25 uber back. So I am out $50 and my car has had nothing done. If you dont have enough staff to service cars, dont make appointments for people promising same day service. Have some respect for the customer and let us decide ahead of time if the risk of not having your car done on time is worth it.

I give two stars because getting a car here was an easy experience, of course because I was giving them money. Now that I am no longer assets (not getting them any money) when I called for copies of my paperwork I was told it’ll be emailed to me the next day. That was 6 days, 4 phone calls, 2 voicemails, 1 chat on website with a rep, & 1 text with a rep ago and I STILL DON’T HAVE MY EMAILED PAPERWORK.

Family Jeep is a great place, customer service is friendly group of people. The only thing is they’re always so busy, which is great for them, but I have to wait a while for appointments. Not a bad thing, so I just wait for my appointment. LOLOL.!!!!! They are fast and quick and precise with the service to my Jeep. Thanks to everyone at family Jeep.!!!!!

I came in with something very specific in mind. Not only was I welcomed in the parking lot by the manager, but I was quickly brought inside and made comfortable. John B took such good care of me with a great positive attitude and smile! Overall excellent experience with everyone at Family Dodge!!!

I purchased my 2018 Wrangler at another dealership and had a horrible experience (Cherry Hill Jeep). I called Family Jeep and they took me in and have been amazing ever since. Everyone is wonderful from the moment you walk through the doors. Family Jeep really does treat you like family.

Great leasing experience. I spoke to the sales rep several times before visiting and talked through what was available and what the best offers were. They had exactly what I was looking for when I came in and were transparent on the costs. I was in and out in under an hour which helps when chasing a 1 year old

Good, friendly people, make you feel welcomed. They work with you hard, trying to give you the best or better option. I like that they will try different things to work w/ your budget. Very knowledgeable from every angle, car, features, lease, buy, finance, the whole package. And if you decide, ok, let me think on it, the door is always open.

The staff are professional and very polite. I never have to wait long. I find that it is a pleasure to do business with Family DodgeHappy about my choice

Hector was great! He was able to squeeze me in on the schedule at late notice! We was great, friendly and kept me updated. I will definitely be back for service.

Excellent service and communication! I appreciate Jack going above and beyond to accommodate me! I’m a night shift worker and he worked around my schedule so I could sleep when most deals are happening. I knew exactly what I wanted so the deal was basically done through texts and emails until I was able to go in person to sign the papers and go!

This was an awful experience and I would recommend anyone take their car to this dealership. The customer service I received was awful and the representative was rude and incapable at doing his job. I came in for a diagnostic and was charged 140 dollars. After having a car for two days I call for an update just to be told they are unsure of the problem and would need to further diagnose which would be an extra 200 dollars. So I basically paid to be told Idk But I’ll take some more of your money to possibly still be unsure. Idk what type of mechanics they have working here but they can’t be of quality if this is what’s happening. Btw this was my second time coming here and receiving this type of service. Just money hungry incompetent ppl. Pls beware of Benjamin that was my representative

Went there for my car inspection on 3/29/21. It is acceptable to me up to 3 hours of waiting time because I decided to wait. After 3 hour of the wait, I talked to the people at the counter why it was taking too long, and his response was “I told you it is going take a couple hours. People just love to wait here. You just need to be patient.” Yea, couple hours, again ACCEPTABLE! but not after 3 hours and my car wasn’t looked at yet for the service. There was these people in and out from their offices looked like to me they are supervisors or something saw me and a few other angry customers waiting but did not once bothered to say Hi or asked anything. Here is the good part, I saw those people (supervisors I think) talking and mingling with other customers whom of them are Whites. Also, some of the staffs did not wear their masks probably.To all fairness, the way the guy at the counter talked to me was the least of the issue. The real issue is why the dealer making too many of the appointments that they cannot handle. I’m sure service people at the back work hard to finish their jobs. Even so, the way the guy responded would be different if I don’t have coloured skin.

The folks at Family Jeep are fantastic. Friendly, helpful, down-to-earth. I very highly recommend this dealership.

Our vehicle has been there 4 days, with no updates on the electrical and diagnostic issues we are having. There customer service is terrible, with the service department often blaming things on “people don’t want to work” or “we have a stack before your car” despite us making our appointment a month in advance. The manager also has not been helpful with “getting his people to do their jobs” and at one point we were told “we could pick it up and bring it elsewhere.” Unbelievable. This JEEP dealership stands out as the worst I’ve ever had to deal with and we plan to report this to Jeep’s corporate support line. Do better!

Clean facility. Friendly, helpful staff. Only waited like half the time I should have even though I was late for my appointment.Y’all are great. God bless.

The service was quick and friendly. The gentlemen at the service desk were nice and quickly helped me sign in. I had a seat and before I knew it, my car was ready. Thank you!

I have been going to Family Dodge Chrysler Jeep and Ram for years. They really do treat you like family. Tim is the best always gets you in the car you want for the price you want to pay!!

I am a first time service customer at Family and all around it was a great experience. Scheduling was easy, flexible, and the service staff were awesome. Highly recommended!

It was a bad experience with service that I will never forget. Service manager I think was very disappointing. The time they had my car with a appointment was bad business.

Very polite service staff. Friendly. Ready to help!Problem:I verified my car would be ready in about 2 hours.Why? Last visited to Family, I never received a call when my service was complete.Statement written on my receipt (6.01.2021) is that I was called to pickup my Jeep at 3:23PM. My phone was in my hand at 3:23PM. My phone never rang. I checked my notes and there was no record of a tower outage in the Philadelphia area. I work for my mobile carrier!Calling to inform the Owner when a car is ready for pickup seems to be a problem Louis!

I had incredible experience here! I was able to trade in my car and get a new car quickly with honest negotiations and an incredibly freindly staff!!!

I don’t understand you guys taking an appointment on Friday, telling me on Saturday it’s 50 cars ahead on me, tues it was 12 cars and get my car back on Thursday. This makes no sense having my car sit for 5 days including the weekend. This is the 2nd time this happened. Management need to come up with a better way to operate rather than store cars. Everyone don’t have access to more than one vehicle to have their car sit for 5 days. And my truck has to come back on Monday after paying $1500. Air conditioning was working when I dropped it off. Not working now.

Set me up for an appointment @830am on a Friday morning for service had to call them Saturday afternoon to see what was going on with my vehicle only for them to say they hadn’t looked at it yet so I’m asking what was the point of making an appointment if they weren’t going to even look at the vehicle. Tuesday after Labor Day no call or update. Wednesday afternoon I get a call finally telling me the issue with my vehicle and then they finally set me up with a rental because it would be another 3-4 days of them having my vehicle and that’s when it would be done. My appointment was for Sept 3rd didn’t get my vehicle back til Sept 14th smh. When I go to pick up the rental they put me in the smallest no frills vehicle they could (a Nissan Sentra) basic pkg mind u I drive a 21 Durango srt, so when I pick my vehicle back up it’s dirty and not clean. I’ll never take my vehicle back to this location nor recommend anyone to do so either. When I had my Infiniti I never had any issues taking it in for service @ Infiniti of Ardmore I would know that same day what the issue was and they’d have a loaner for me if needed. I definitely would’ve gotten my vehicle back clean and vacuumed. That’s the type of service a dealership should provide but I guess dodge is different unfortunately.

Everyone from the lot guy to the cashier was friendly, courteous and professional. They took care of my issue and did it in a timely manner.

Great service, wonderful counterman and women behind the counter desk, looking to purchase my next Grand Cherokee from Family dodge.

Great customer service John Brock helps you find the perfect vehicle.

Well from other I was always scared of the dealership but 6 months down the line they came through for me and I rode my bike there a few times an every time Joe at service had a refreshments for me I was upset with CarShield had my car sitting for months just to not help me but I still mad out good I’m happy my truck running nobody but dodge is touching it thanks again

The staff was kind, helpful, and funny. It’s great to meet people with a sense of humor.

I took my car in for service, but it turned out the problem I was worried about, didnt exist. That was a relief! However, my windshield fluid light was on when I dropped it off. I would have thought when I returned to pick my car up, they would at least top off any fluids needed. Its bad enough you dont provide a shuttle or rental car when someone has to leave their vehicle. But to Uber twice there, and not see you guys do little things out of courtesy isnt appreciated. Just go the extra mile for your customers. Topping off windshield wiper fluid? Easy.

Friendly service but it took longer than it should and the sticker telling me when to change my oil next wasnt put on my windshield

Jack Pascoe. You are the best. I took my 1500 in for a coolant leak. With price of parts and labor, was just to much. Would have put me in serious debt.Jack stopped by, asked how things were going. I told him my sad story. Jack said Thom, how long have we known each other? Ten years or so. Bought my first truck from you. Jack responded lets see what we can do! We ran some numbers, Jack put me in a new truck.Jack, I cant thank you enough. I havent a had a very good year. You really helped me out, again. Your professionalism, is exceptional. But your willingness to help really made an impression on me.Thank you so much, with all thats going on, the world needs more people like you. Thanks Jack. God bless!!!!!

I have a 2019 Jeep Cherokee & the svce 4wd keeps needing serviced. Apparently its a problem with the car. Ive called the dealer on more than one occasion & no one has gotten back to me & its been 3 wks.

Family Chrysler Jeep Dodge Ram service department is trash. I was told by my sales rep that it was a recall on my vehicle. I made an appointment but when I arrived they acted as if they had no clue on what I was talking about. They always give me the run around, on top of being rude and lazy. This is my second and last vehicle that I will purchase from this dealership.

Me and My husband Matthew came in too family Jeep and I can’t thank Justin Raines enough for how he helped us get into our new jeep. Justin was so nice and helpful and did everything for us. I highly recommend Justin and thank him so much for getting us into our nee Jeep Compass.

Amazing service !!! Highly recommend asking for Mr. John, such an amazing person, very kind, and patient! Thank you so much for everything.

Very great experience! Josh really helped me I told him I wasnt leaving without a car, and I didnt. Within a hour I was ready to drive away.

The manner of the staff there at Family Jeep is impeccable! But at these hard times, the prices of the services rendered is to high.... The Corporate office executives should be ashamed of their selves

Great experience. Ask for Vinnie. Got the best car I wanted and best deal. Best service and best location. Thanks!

Marion Penn gave me excellent customer service. I highly recommend seeing him for your new car needs.

Our salesman, Jack, was very knowledge and helpful. He was patient and courteous making my first car/truck buying experience memorable. He went above and beyond and it was greatly appreciated. I will telling all my friends and family to go see JACK when they are ready for a new vehicle.

Vincent Ingargiola is such a pleasure to work with. Very professional, knowledgeable and accommodating. My experience at Family Jeep was excellent! Greg Gentile runs a wonderful showroom.

Good customer service, mechanics know there stuff and mopar parts are always best for my ram

Jack is very accommodating, couldn’t ask for better service.

This was my first visit to Family for routine maintenance on my Jeep. Staff was very nice and were able to complete the services that I needed done quickly. However no coffee and internet!I

Tim was great! The whole team at Family Jeep went above and beyond to make this experience worthwhile!

With an appointment there were 5 cars ahead of mine with only one service tech on shift for oil changes and inspection/emissions checks. Then they damaged a lug nut on the passenger side but informed me it was under warranty and they have been the only team to touch the lugs since new. All in all an 0800 appointment lasted until 1125 (3.5 Hrs) for an oil change and state inspection on a work day. So $60 oil change, $74.38 PA inspection and emissions, $44 tire rotation, plus 8% tax should have been a total of $192.65 but nope not here $214+ at an $21.34 up charge. I used the pricing for all synthetic oils with disposal as the baseline. Also they insist on an every 3000 mile oil change schedule for a Jeep that in 3 years has not seen 15000 miles. With full synthetic this should be a 8-10k oils change schedule. So extra wasteful money grab tactic. My lease will be us soon and this might make me walk away from Jeep.

I just wanted to give a big thank you to Justin over at this dealership. He was very patient. Any questions that I needed answered he did. Most of all he knows how to crunch the numbers in getting me into a comfortable car note. He is a must go to. I highly recommend Justin . He won’t let you down.

Family jeep is a great place they treat you like family, sales and service both great.

German made the purchase of my lease so easy. This was the 4th my family has purchased from Family Chrysler, Dodge, Jeep, Ram. We will always continue to do business with them. Thanks!

The finance team at Family Chrysler took great care of me. I couldnt have asked for better service.

I took my car for service and state inspection about a month ago and I left with a scratch on the right rear door, and I was told that the service manager was going to be in contact with me and it’s been over a month and I still have not received a call! The guy at the service desk took a picture of it and actually he’s the one that told me that the manager was going to call me 2 days after (Monday) since it was Saturday and the manager was off of work.. in addition, he asked the guy who checked me in and got my key in the beginning whether he saw any scratches when he checked me in and he said that there were no scratches! I am still waiting for the manager to call.Moreover, it took them around 4 hours for a quick service and state inspection!!

I made an online appointment about a recall notice I received.I was told it would take a few hours. I called late in the afternoon and was told it would be done in the next morning.The next morning I was told I was 9th in line. What? At 1pm it was not looked at yet. I needed my car and had to go without service.I rescheduled and had it back in about 3 hours. They told me my engine light would go out in about 350 miles. I drove over 500 miles already and the light is still on. It can not get an inspection sticker with the light on so now I need to go back again. Ugh.

Brian was awesome. He hooked me up🙌🏾 I drove off with a brand new 2021 Jeep Cherokee at an affordable price. Service was quick and hassle free. Delco Dave worked his magic and made the dealPossible. Awesome service.! Merry Christmas to me🙌🏾

First i want to thank Brian for being such a great salesman. I told him what i was looking for and honestly i was even looking to do a deal on the day i stopped by. But the family Dodge Chrysler jeep Ram team were so awesome that i couldnt say no. I will definitely be going back to purchase vehicles from them from now on.

Salesman was great. Whole process was easy.

Everyone treats you so nice. Second jeep I purchased from them. Want to thank Justin!

I had a great experience here! Everyone was extremely friendly. Brian in sales was patient and listened to what I wanted. He really worked to find me the right car. Buying a car can be an overwhelming experience, however, everyone at Family Chrysler Dodge Ram worked hard to make it as easy and pleasant as possible.

Best Service Experience @ a Jeep Service Department Ever! Professional, polite and they do the job right! Hands down the best. Thanks You to Lou & the entire team!

Made my oil change the quickest & easiest process ever

Do not schedule an appointment to see a vehicle. Drove 45 mins to see a certain Jeep only to find out it was sold. They even confirmed with me via internet it was still available. They do this just to get you in there.

Great and trusted. And worry free

Went in to look at a few Jeeps that we were thinking about purchasing/leasing. Tim greeted us, pointed us in the right direction, and let us look at the vehicles in peace, but was also available for any questions we had. He worked with us on our trade and got us a great deal. Signing all of the paperwork as a breeze and we never felt pressured by the dealer to purchase anything that we didnt want. By far the best experience I have had at and Chrysler/Dodge/Jeep/Ram dealer anywhere, and previous dealer experiences with these brands nearly put me off of even considering one of their products. I highly recommend this dealer for anyone looking for a new CDJR product.

Love buying cars from them going to get a jeep grand wagoneer whenever they get them in

I always take my car to be service at this location.. The people are friendly and Service is fast..

Love the Family vibes here and our salesman Made it very easy to be happy and drive off with a smile..Thanks again

We have been a loyal customer of Family Dodge since 2005!!!! Your advertisement for discounts and incentives is nothing but FALSE ADVERTISEMENT! There was not 1 incentive was offered when running numbers to purchase, no offer to discuss leasing! This would have been our 7th car purchased from Family Dodge and there is NO LOYALTY given to repeat customers. There was no negotiation attempted it was basically take it or leave it! When asking about incentives we were told you basically have to be a pregnant marine to qualify.... great answer! He could not speak to the additional cash incentive or any of them for that matter. If this is how you treat repeat customers... There was no attempt or effort whatsoever to sell or lease the car. The advertisements are nothing but a ploy to get people to come and test drive. It is deceitful and complete false advertisement. I can guarantee you i will NEVER RETURN TO FAMILY DODGE IF THIS IS HOW YOU TREAT REPEAT CUSTOMERS! I would not even give you 1 star if that was an option based on the treatment we received yesterday! You lost our business, our loyalty and our recommendation!

I recently purchased a 2020 Jeep Compass from Family Dodge and worked with Vinny Ingargiola. He worked with me to get the car I wanted within my price range and was very honest and professional. I highly recommend this place. Ask for Vinny when you go there!

Always get untrustworthy vibes from them, especially the mechanics. So do whatever you can do on your own, or someone else you can trust to do any mechanical work for you, or you know someone who has a fully functional mechanical shop and rent it to fix your own vehicle. Matter of fact thats just what Im gonna do right now ✌️🍷

Service staff have really bad attitudes for no reason at all. I would not recommend taking your vehicle here under any circumstances unless you wanna be treated like your hard earned dollars mean nothing to them.

Service is very vague in explanation. They are unfriendly. You can tell that they are understaffed and the stress is on the current employees.

This is how a dealer should work! Great pricing and willing to negotiate on trades and new vehicles. They are massive so their ability to shop your trade if its not their own make was great for me as they shopped my Toyota to their Toyota dealer and got me a higher trade in value. They also let me custom build a truck that they didnt have available on their lot and then found that vehicle at another dealer and secured the truck I wanted from that dealer. Awesome. Above and beyond to make a deal.

Do not trust this dealership to fix your car correctly. Service department doesn’t even answer the phone or returns my phone call.

They slow and dont like to answer customers questions and they dont like to listen to what the customer is telling them about their vehicles they want to tell the customer what they think is wrong with the vehicle and they have no way for customers to get home if they have to leave their vehicle there.Services is slow and some of the workers are rube and management is no help. I was there on 9/08/21 and the service guy Ben snatched a paper out of my hand because I was asking questions about my bill he got rude with me the service manager then in turn going to tell me that I need to be quiet and stop talking while his worker ben is still mouthing off at me because I was asking them questions on why they was charging me for certain things that I should not have been charged for the cashier I asked her to wash her hands because she was eating when I walked up to pay my bill she respond smartly and no one has contacted me or said anything about my issue with the service first of all they did work on my car and it was used parts all the parts had to replace them and then they was over charging me...hopefully l wont have to go back no time soon..

We just bought a Pro Master City from Jack Pascoe and our only regret is not going to him first! We initially went to Reedman Toll Dodge Ram in Langhorne and they had us wait there for 3 hours to tell us they’d call us Monday with a decision. They strung us along with excuses for 6 days. The next weekend we met with Jack at Essington Dodge Ram and we were able to put down a deposit and leave in under an hour and 20 minutes. He then drove the pro master 100 miles to get it to us within a few days because we wanted a van with no windows. He also quoted us a SIGNIFICANTLY lower price for the car than Reedman Toll right from the beginning. Jack literally took all the hard work out of it for us!

Awesome place! And better people!

Just bought my first brand new car from this dealership after years of buying pre-owened! It was a nerve wracking experience but my salesman, Vinny Ingargiola, made the whole transaction go as smoothly as possible. I have complete trust in him and his knowledge. I would not hesitate to purchase another vehicle from him in the future and would send anyone I know to Vinny and the Family Dealership. They really do take care of everyone and give all their customers the Family Treatment!

Had an awesome experience, no bs and Josh was very helpful.

Ive had a 09 Dodge 6yrs. in good shape and have been going here since I bought it...For repairs, recalls and checkups. Usually we get good service. I was very disappointed this trip. First, they did a diagnostic to tell us what was defective and how much it would cost. I was upset... It was too high at the time so I got fixed what I could afford ...$2500.+... saved some money, took it back for the remaining repairs $1700+... The day we got it back, it ran well.. all seemed Great! The very next day, check engine light pops on. I call them, they said bring it back so we can take a look... ....so Im like, cool. We get another estimate of something ELSE wrong, they missed before, cause the light didnt tell them to check this area before $2200!! Are you serious?! I couldve just got ANOTHER CAR!! Needless to say, Im done, Im not putting another 2 grand in repairing this car!... I feel like we got ripped off!

Good experience....done quickly and RIGHT!

Great experience. Jack is the best.

Big thank you and shout out to Ron Jackson at Family Chrysler Jeep for helping me get my dream truck! They gave me a great deal on my trade in, helped me find most favorable financing, and gave me an amazing deal on the newest Jeep Gladiator! Best experience at an amazing dealership! Thanks again Ron, best of luck helping more people like me find their dream car or truck!

Really down to earth people, takes their time to make sure you get the best they have. Honest and upfront, I had a really good experience and recommend everyone who wants a good deal on a car to try them out. Thanks to Delco Dave, Jerry and Brian!

Go see Vinny! He greeted me at the door and was an absolute blast to work with. I truly believe he was fair with my price, gave an explanation with every question and concern and even helped me with my insurance transfer. I’m moving from IL to PA, so it was a bit inconvenient. Vinny was incredible and I would highly recommend both him and the dealership to anyone! Thank you Family!

Went for service. Asked to wait out by my van to be checked in. After 5 1/2 minutes no one came so I went back inside. Service guy apologized and called for check in guy to meet me at my van. After that I checked in and went home to wait for call when they are finished.

I brought a 2021 Chrysler Pacifica and I didnt even get to drive it for 100 miles yet when I all the sensor came on. Came back to the dealer on Thursday they tell me my car be done Friday. Friday come they tell me it will be down by Monday. Ok so I wait to Monday I call Monday they tell me someone looking to see what wrong with it but y’all told me Thursdays that the part was order so you know what’s wrong with it already now they telling my it can take to June to fix it

Poor customer service, I was a longtime customer, I purchased my last 3 cars from here. But not any more, traded the car in at a new dealership. I wont be returning to Family Dodge.

I have been a customer here for 3 years and I find that each time I come for main

Extremely disappointed. Would not recommend this dealership

Parts customer service sucks. They dont have the time to help the customers!!

The customer service is simply amazing!

I am currently sitting at the dealership. I called about getting an oil change this past weekend and was told if I came early I could sit and wait. When I came and interacted with Benjamin Cruz one of the service advisors, it was apparent that maybe he woke up having a difficult day. Once asking me if I was staying, and my reply was yes, he begin to raise his tone and badger me about the severity of the pandemic. He told me that no one was listening and I replied that I was told I could stay if I arrived early which I was the second car here. Then I was told that I would be serviced but I couldnt use the coupon for which I was serviced. I am very appalled and disappointed with the lack of customer service received by Benjamin Cruz. He definitely is not a good representation of the Jeep/Dodge Family.

This is my 3rd car from Family Dodge! Every time they have gone above and beyond to get me what I wanted. I want to Thank Josh & Dave for helping me with everything. I will always recommend Family Dodge and this will always be my dealership. Thanks again!

I am writing in regards to my dissatisfaction of my experiences with this dealership. My dissatisfactions fall into two categories, COVID safety and overall customer service.I have been to this dealership on two separate occasions to retrieve my vehicle from being serviced. On both occasions, there were 4+ employees not wearing a mask and/or utilizing any protective gear. Additionally, the staff members that were wearing the gear were wearing them incorrectly and had their nose exposed.I first had my car serviced approximately two weeks ago. When I picked it up, they told me everything was good to go and that they had solved the issue. This recent Saturday, the same issue occurred and my car stopped working while I was driving. When I sent it back in, I called to confirm that the tow truck had arrived with my vehicle and that it was now on the lot. I was told service was gone for the day and they were unable to tell me. I gave them my license plate number and asked that they please check the lot as I had received no communication in regards to my vehicles status. The women I initially spoke with was extremely rude when I asked this. When she transferred me, I was able to speak with a kind employee that checked for me, which I really appreciated.I just now retrieved my vehicle and it appears as if they are claiming there is still no issue and nothing was serviced. Additionally, my vehicle was on a half tank and they left me on complete empty. This is the second instance that the incompetence and lack of customer service has left me in a tight situtation with my vehicle when driving.Overall, the lack of safety during a global pandemic is completely unacceptable. If you need to get work done on your Jeep, I recommend going to a different dealership. I know that I will.