Kevin made my experience smooth and seamless on a Sunday afternoon. Although they seemed to be very busy when I dropped my car off, the turnaround time was still within a decent timeframe. I always take my car here for tires and will continue to do so with Kevin as the manager!

WE HAVE A RESOLUTION: 02/04/21So after speaking to customer service, and the regional manager Stacey called me, they fixed the issue and i wanted to bring it to every one’s attention. So we started with 1 star review and i just changed to 4 starts. I can’t let myself delete the entire issue because we all need to be reminded of what happened so that we are reminded not to let it happen again.Poor customer service! I called in ahead toldthem what i needed, i sent my brother to have the tire replaced, and do alignment, $150 bill. He got here and they said they could not do the job “due to the snow” 01/02/21 (see picture), so he proceeded to drop off the vehicle until the next day since he couldn’t take the car anywhere else due to a flat tire and he was already driving on the rim it self. Now the technician was sleeping (see pictures) all the bays were empty and the guy behind the counter was not picking up any calls he was ignoring all the calls coming in, i kept calling and he never picked the call again! Today 02/03/21 i came to pick the vehicle, tire was replaced, alignment was done, and oil changed, OIL CHANGED? i never request the oil change!!Now $225 bill due! And they couldn’t provide invoice, asked to come back the next day for invoice and to speak to a manager!FIRST AND LAST TIME CUSTOMER AT MAVIS!

This is the only place I take my vehicle since day one… Very reliable and have reasonable prices. Employees are very helpful and take care of your car needs… Ask for Kev…. He will help you and have you leaving with a smile on your face…

Kevin was amazing. I had left work early because I wasn’t feeling well and had a flat tire. He took care of me and was kind and respectful! Highly recommend!

Very reasonably priced. Also very quick. We have used them several times and they usually get the car back the same day. Also, they are very clear in their pricing which we appreciate.

Awesome place took my car last minute before close and they still had me done within an hour. Highly recommend

This place was super quick and awesome! They were genuine and trustworthy people. Traveling to New York for a football game and they helped ease my stressed out mind from thinking my tire was flat. Highly highly recommend 👌 👍

Good service. A bit of wait but customer service attendant was very helpful and patient

I took my car to get serviced they stated I needed a power steering pump flushing hose two rods and rack and pinion all totaling 2300 after everything done I had to bring it right back because of a defective part because the belt broke now I’m right back there for a third time I dropped it off Tuesday they supplied me with a rental until Friday and I’m losing money because I use my car for share riding not ever taking my car there again after this!This is becoming a ongoing problem why is it ok for this company to keep you locked in with doing business with them because your service parts is warranted by Mavis if I take my car back this will now be the 4th time they made my car worse then it was before I took it for the initial problem at this point I don’t know if I have to involve my lawyer because the Regional manager Stacey refused to give me my money back and refused to let me take it to a dealer and they foot the bill so I’m without a car that’s not drivable at this point and they are causing me to lose more money because I use my car for ride sharing.I’m so frustrated and it’s sad because Kevin the general manager is such a nice guy with great customer service but that’s not resolving my issue!

I always come here for all 3 of my cars, and the service is excellent, they always take care of you. Don’t hesitate to take your car here.

5 stars boys

Great service. They were able to take me right away for a tire alignment. I couldn’t ask for better service

Quick customer service and efficient work . Dont second guess yourself just visit em today!

Wonderful staff, very polite and welcoming people. They know what they are doing and do a fine job at it with geat prices. Had a flat and they took care of it with little effort. All tires there are brand new and feel great on the road. Highly recommend, you wont be disappointed

I needed my break done and oil changed, my mom comes here and they always have her in and out fast. She never complained with service and said her experience was amazing. I came in today they were very accommodating and fast.

The only positive thing I can say, is that the manager Kevin was nice. However, he struggles with proper communication; ensuring that theyll take care of everything for me as soon as possible. But the more time I spent there, I realized that he simply says the same thing to every customer, no matter how behind they are.I arrived around 1130am with tires that I had purchased privately (simple mount/balance job). With just 2 vehicles ahead of me at the time, I figured hey, Its empty....so i implied that they could also do my inspection. Kevin then states hell go put word in with the tech, that they should be able to squeeze it in. Time and time goes on....nothing else is said so I figured everything is a go....... more customers emerge. This time, with complaints of their vehicles brakes that were recently repaired by them. Those vehicles seemed to have bumped me, as well as a few what seemed to be friends who came far after me. Fast forward 5hrs, now its time to pay. Great! Im glad you were able to do everything for me. Kevin then says, oh no sorry we only did your tires, the inspection guy left hours ago..... This place has lost my business and I will share my experiences as far as my words can travel to help others avoid the sheer waste of time.Oh yeah, some other customer complaints while I was there, brakes were repaired, but they never bothered to advise the customer for the need of rotors....next customer had came for a wheel repair that was AGAIN overlooked by staff..... BE DIRECT WITH CUSTOMERS AND PROVIDE PROPER FOLLOWUP INFORMATION. IF YOU CANT DO THE JOB WHILE THE CUSTOMER WAITS, SAY IT!!! WASTED MY WHOLE DAMN DAY.

Brought my car in for a flat tire and Kevin was able to get my car in the shop as soon as I got there. They took care of the flat quickly. Will definitely return. Highly recommend.

Took my car fora balance and needed new tire sensors the manager was very friendly, personable and knew what he was talking about. The only down side was the wait. Dropped my car off at 9am and didnt get it back until they were ready to close. But over all they did what was needed. Would recommend to anyone.

Kevin is great!! I came in for a routine oil change, he reminded me about the free tire rotation which led them to.l find that I needed new brakes in the back. I am so grateful that Kevin and his team helped me to stay safe and were happy to help me! Great service!

My experience was great. I was helped by the manager Kevin. He was personable, courteous and helpful. Im very grateful for his help.

I had a nail in im tires they did a really good job and so fast. Everything was perfect. Definitely Ill return if there is a problem with my tires. Highly recommend it!

They were very sweet ive always had good customer service here, never treated rudely and always treated like family, they work with you and dont try to break your pockets very fair with prices and efficient with service. Not a long wait time either, I would recommend Mavis to anyone thanks guys for making having vehicle mechanical issues less costly and easier. 🙂

I came into Mavis to get a slow leak fixed. The Manager was very excellent with handling business. Got me in and out. The other customers were happy as well.

Very Happy with the service I received. Didnt feel like they were doing like others places do and try to get over because I am a woman. Their pricing was fair, the staff was very considerate and knowledgeable. Stacy the regional manager is great and very much in person and available for any questions or concerns. I definitely will return in the future for service.

Kevin & The Master Mechanic Saul Are the Obsolete Best I Own A 96 Crown Vic Thats Been Kicking with Me for 4 yrs Till it started Giving Me Misfires & Thank God It Only Needed A Full Tune Up, That Was Well Over Due & It Also Ended Up Needing A Fuel Pump Replacement They Did Such A Great Job With My Old Car Super Patient With Me While I Gathered All My Parts In A Attempt to Save A Little Money These Guys Super Reasonable With Prices, I Managed To Save This Car With Blood Sweat And Tears Literally But Super Grateful for the Hands And Knowledge Of Master Mechanic Saul Thanks To His Hands My Car Its Up And Running BIG THANK YOU !! I WILL BE COMING BACK FOR FUTURE REPAIRS, HAPPY CUSTOMER HERE !!!

Omg! The service here was great. I walked in unscheduled for new tires and the associate really had no available appointments and squeezed me right in. The facility was clean and I just had a great friendly overall experience.

As always this is the place to come if you need car service the managers and staff are phenomenal and they do everything to male it a great and easy experience

The service was very professional and done in a timely manner. I would recommend this location to my friends and family

This is definitely the place to come for your auto needs. Kevin was very pleasant and gave me all the information I need.

Tom at this place was the best he help me and my husband out so much. Thanks guys

Hey man Kevin was the best service provider I had in awhile.. they fast with it and good energy I definitely advise everyone to come here for service

Good experience and repairs diagnoses and repaired quickly

Great customer service. Got the job done on time. Will be going again for other services.

You need a lots Kevin’s the manager in your stores. Very pleasant and professional all the time. Love him

Great service the Staff was friendly They Got me in and out my kind of people!!😃

The BEST and FAST SERVICE …. HAPPY WITH THE PRICE 👍 . Kevin was very helpful . Thanks Frankfort Team !

Great service. Absolutely the best prices on tires hands down. Purchase your tires here. Shout out to Kev too for helping me out. Size 22 low pro tires are expensive and he got them for me at a good price. Mavis Discount Tire for the win!!!

Good experience. Wonderful staff (Kevin) is the best… just Love Love Love this place

Shout to Kevin, hooked me up quick and easy!Would recommend!

My friend George took great care of me and I didnt have to wait long at all. I called a competitor prior and George was able to beat that price. Lived here forever definitely a solid place to go!

Awesome manager. Excellent service . My car is running like new again . My experience with Mavis in Frankford was perfect . Even the pricing was very reasonable. I highly recommend them to anyone.

Today I got a wheel alignment. The service was great! In and out!

Customer service was amazing! Great prices and fast service.

Frank - thanks for helping my mom out with her tires earlier today. Much appreciated

Very good professional service staff is well trained and professional overall good service I;m very pleased

I’m always satisfied with the experienced staff and how courteous they are

Shawn was very professional. The service was quick and the environment was nice and clean.

**UPDATE as of 11/19/20STILL WAITING FOR A PHONE CALL SO WE CAN PUT THIS SITUATION TO REST...**UPDATE as of 8/25/20I called Mavis Corporate to discuss situation. I was told that the Regional Director was going to contact me to find a suitable resolution to my issues. This was last week. So far no one has called. My review stays so I can help anyone else before they decide where to go. I am fair with all my reviews. I give praise to those who earn it. I rarely give bad reviews but when I do its because it was way out of hand, as it is in this case.A 1 star rating? I didnt see a below 0 option.Purchased 4 new tires. I drive approximately 80-90k miles a year. I buy new tires every 6 months. I told this to the clerk when he asked me if I wanted the warranty. I told him I buy new so often I dont need warranty. He takes my car on a Saturday morning and I picked it up on Sunday morning due to my work schedule. I was charged the $54 tire warranty. I didnt notice until I reviewed receipt that night. I called the next day. A week later I got a credit on my card for $26. I called again. He said hell do it again for the remaining amount. Never happened. I called again. Hes on vacation. I disputed the charge with my credit card company. Problem solved right away. I get a call from a new District Manager. I explained in full detail my negative experience. He apologized and toodooloo, nothing else. Heres the killer: the 2, yes 2, front tires are missing lug nuts, and they have different ones that dont match as well. See pictures... This is my first and last time going to Mavis Tires. I will continue with Pep Boys. The only reason I switched this time was because there was no availability at Pep Boys and I didnt want to wait another day. Next time I will wait or plan better.

Had to make an appointment for an inspection 4 days later, got there and and had to wait 45 minutes while they helped someone and then was told they made calls to tell people that the appointments were cancelled. I didnt receive any calls or texts about the cancellation. Never again.

Excellent service, friendly and efficient staff. Kevin was excellent

Very good customer service, only thing I would like to say is that. When it was time to che k out, the system went down. And I had to wait, to pay!

Kevin was great! The service was fast. I replaced town tires and it took less than 15 minutes. Thanks you . I recommend anyone who wants quality service.

My experience here was very educational and was very well worth paying the amount of money I payed. thanks to Kev

Great customer service, Quick and done right!

Went here to get 4 new tires and a wheel alignment it took As long as expected over $700 for everything and once the vehicle was finished. After I drove away I felt my car pulling to the left I called and was told to come back I did and still the same problem. I went back twice and they still didn’t fix it. I never had an issue with my alignment but because I replaced all my tires I was told it was good to get the alignment done and since no one at this place want to own up to or research how to properly do an alignment I have to spend more money to take it somewhere else for it to Be repaired

Always ask for kev he is the best and works with the customers

Great place took care of my car as soon as I got here !!!

KEVINhelped me at the last minute and finished before schedule, PROFESSIONALISM

Always have had positive experiences while dealing with Mavis, but most recently have a concern as to why my tires were all wildly out of proper p.s.i. one tire being double inflated which could have caused a terrible outcome especially at highway speeds. While I am a professional driver and ultimately take responsibility for my vehicles safety. I would think that something as important as proper tire p.s.i. after purchasing 4 brand new would be paramount. I guessed wrong. I corrected the blunder and waited for alarm to reset.

I just love it great customer service, Kevin the store manager he is awesome if u want a good work done on your car this is the right place

I had a very good experience there with the store manager Jeremy

Kev good dude kept everything real and gave me great experience here at Mavis tire great customer service skills and will definitely recommend people to come to this location

Really quick service and great customer service!

I been coming here for 4 years. Each time I come I’m always taking care of. They are honest, quick, and efficient service. They are not out to get over on people but rather help to find a solution to solve the repair issue. I highly recommend.

My mom never had a problem with her car she brought it her for four new tires . Got the car back and one was flat . Then all her lights keep coming on and they have oil hand prints all over the anterior of her car . She brought it back and they want to charge her to fix it . Find somewhere else to take your car

Quick service! Thank you Kevin for providing friendly customer service.

This place is the best. They have good hours and they do good work. Ive been here twice, once I had my car towed here and had a new tire put on and the second time they replaced the other 3 tires and gave me an alignment. They arent far from my work and make it easy to drop off my car and pick it up after work. Staff is professional and courteous. - Liz Dougherty

When my husband had to get new tires we decided on Mavis Glad we did!!! The service we received was Excellent. After we left my husband had a question. We spoke to Mr. Greene Mike he said his.name was. Because he made us feel so special and he was.so kind and professional we are going back for other repairs and telling our family and friends. Great Customer Service. Friendly Environment especially if you are a senior.

Kevin was excellent, prompt, respectful and very professional!

I received great service. I originally came in to have the oil changed and break changed because my break light kept flashing. The manger had my car looked at and I was told the break were still good. They did an over all inspection of my car and updated me on everything. Oil was changed, car was fully inspected and I was in and out within 1.5hr.I was very pleased...

Come see Kevin for great service and tires at Mavis

Great service, Will is very nice guy.

Great service and great prices

I really like their Service. They were very quick!

Great place to go to ask for Kevin

For the best service come see Kevin at Marvins Tire Center Frankford Avenue Philadelphia PA

FRANKIE WAS AMAZING. HAD AN ISSUE WITH MY TIRE AND HE CHECKED ALL OF THEM. WAS SO HAPPY BOOKED MY OIL CHANGE FOR THE FOLLOWING DAY

Great experience very kind and quick service! Helped fix my flat even when the store was about to close. Got everything fixed in less than 1 hour! Very professional! ⭐️⭐️⭐️⭐️⭐️

This place got good prices and the staff work with you I really recommend if you live in the area and also for those from far is worth the ride.

Kevin the store manger was amazing person .

Kevin was very helpful good customer service

Mr Kevin was a real good help

Great work from professional tech

Always great and timely service, but you are as much as 60% higher in price than either of my mechanics, all within 3-4 blocks of your location. .

First to arrive and last to leave. They dont honor appointments and although l locked in the rate by booking online, they charged me an extra $37 flat fee.

I am very disappointed with the customer service received. My first call was to the service center and was informed they can take payment over the phone and then spoke to the manager, who was quite rude, and was advised they could not. When I spoke to the manager again and attempted to explain the situation he hung up on me. I was a retail manager for 13 years and this level of customer service is unacceptable to me, I always went above and beyond for my customers and tried to provide the best outcome for everyone, not the case here. Considering Mavis is a chain and not a mom and pop shop they have the ability to take a card via the phone they chose not to. Personally, Ill never use a Mavis for personal or business due to this experience.

I had a terrible experience. Would not recommend anyone to come here. I purchased 4 new tires and had to keep going back (2xs) because my tires were not properly balanced. The location on Frankford Ave could not get it done correctly so I took it to a location in New Jersey. I made an appointment at 1:00 and was told my car would be done by 2:30 and they would call when it was done. I called them back at 4:45 to check the status just to be told that they didnt do anything to my car because my lug nuts had expanded they could not get them off. Lets keep in mind that I just took my car to the other location twice to get rebalanced and they had no issues with the lug nuts.I took it to a different location near Franklin Mills to get balanced they were able to balance my tires. Unfortunately as soon as I drove off the lot my abs light came on saying service stabilitrak. The mechanic wasnt in at the time but they said I could bring it back for them to check it.My experience has been very inconvenient. I work multiple jobs so having to come to a car shop on any free day I have off is ridiculous.

Took my car in to get a new tire at 1pm and they kept my car for over 24hrs and didn’t even call me to tell me that and when I did get it the very next day I had another flat tire

Came in got me in and out fix flat tire.

Fast an easy plus affordable

Came in for a wheel alignment very friendly people they have my car driving straight too

Great fast service!

Today my tire sensor came on for low tire pressure. I went to 2 Wawas, 7-11, & Sunoco. All 4 air machines were either inoperable, didnt have air chuck, or the machines worked but no air came out of the chuck. So I went to Mavis and asked if they could check my tire pressures and fill my tires to proper levels. The manager was more than happy to help. He didnt charge me, and didnt take the money i offered. I really appreciate his help and the customer service he offered. Next time I need tired, Mavis will be in the top of my list.

Tire was plugged super quick!

These people cant follow directions ...I had to spend extra time n money to go somewhere else to correct their mistake. They couldnt do the simplest job properly.Completely made a rookie mistake.Never again.! 👎

I had a tire issue and they fixed it right away. Those gentlemen was very professional and kind.

Under normal circumstances they are a great tire shop, no appt needed, But I paid for a Goodyear tire which the mechanics put on not noticing that there was a crack and a bend in my rim.

I got a good tire at a great price and the help from Frank and Ant was icing on the cake. Make a reservation online, pick the tires you want. Some have really good discounts. You might get a great deal on a tire just like I did.

I had a terrible experience. Would not recommend anyone to come here, 1st time I went to this shop I have purchased 4 tires from there and after they installed them I have noticed that they lost my center wheel caps so I went back to let them know and the guy there did apologize and I said anyway is not that big deal so I bought a new set myself.2nd issue happened when I took my car back to them for oil change this time they took off the skid plate that covered the belly of the car in order to reach the oil ban tube and never put it back, now it’s been like 6 Weeks waiting for them to order the missing part!!!!

Mike and Richard helped me out a lot they swapped my tire with no problem thanks guys!!!