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DeGovanni Collision Experts
5104 Umbria St, Philadelphia, PA 19128, United States
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DeGovanni Collision Experts
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Ol
Review №1

My car was totaled in an accident in the city and they were the only folks involved who were extremely kind and understanding throughout the entire process. I wasnt able to get my car fixed by them but the customer service was so lovely Ill definitely be returning for any future body work.

Ma
Review №2

Degovanni did some purely cosmetic updates on my Jeep Wrangler. Finished out the OEM wheels in black gloss and painted out the silver OEM trim pieces in the grille and around the lamps in satin black. Everything turned out great, pricing was fair, and the work was done ahead of schedule.

Fe
Review №3

They were amazing! Dean answered every time I called and got my car fixed before the original estimated date. These people are wonderful and classy professionals and they did a great job with my car.

Ra
Review №4

Dont walk run from this place. Took 10 weeks to get my car fixed, every time I got the car back something else had to be fixed. They never took responsibility until I had to finally deal with the owner. He is a good guy but his staff is horrible. The one office manager got in a fight with my insurance adjuster, and refused to communicate with her, leaving my car to sit for weeks without working on it. I was in a front end collision, they gave the car back without working head light. The picture is there idea of fixing my passengers side mirror. The glass wasnt properly attached and it came loose as I was driving. Causing the mirror to break. It took another 3 weeks before this was finally resolved.

Ch
Review №5

I had my Honda Civic repaired here and they did an AMAZING job. They even cleaned my car for me! They picked up my car and brought it back to my home once the repairs were complete and I didnt even have to pay for that. The staff was very helpful and updated me throughout the entire time my car was in their shop. I highly recommend this shop!

Ka
Review №6

Everyone at this shop is so friendly and personable. having moved to the city recently, it’s always a challenge finding a new, reliable body shop. every question i had was answered promptly, if not before getting the chance to even ask. they keep you updated the whole time your car is in the shop and will call you with any concerns or suggestions during the process of it. they truly take care of their customers and are very professional about it. 10/10 recommend and will be taking my car back if i need any more work done!

Vi
Review №7

This business is absolutely the BEST !!!! Everybody, from the upstairs office where they take phone calls, to where they do the collision repairs, is totally exceptional !!! Gianna has a very courteous, respectful phone manner that you really dont see anymore these days at many businesses. And this includes Chris. He too, is extremely nice as well as professional !! Dean is the ultimate professional and stands proudly behind his business and the work his staff puts out. And that leaves Mr. DeGovanni. He too, is exceptionally nice, respectable, and takes great care of all of his customers !!! They did such a great job on my Jeep, that it looks brand new !!! I highly recommend this expert collision place 24/7 !!!

Se
Review №8

Outstanding service. Very professional

Do
Review №9

Great service to solve a lousy problem.

Ge
Review №10

Total Pros.Meanwhile six months later and the car was back in the body shop. Theres obviously a reason why the insurance companies like to send people to Digovanni. They are meticulous and fair with a zero BS factor. As I told the manager, Id really rather not be a regular customer at the body shop but as long as I am, Im glad its them. Our car has been there three times. Theyre 3 for 3. Highly recommended!

ro
Review №11

I came in to have repairs done to my car after the accident. The receptionists Melissa was so helpful with the insurance setting up the rental. She was able to talk to them and confirm some things I had assistance from beginning to end. I had no problems from beginning to end. I was so pleased, like it was brand new when I picked it up. Better than the 1st day got it.Knowledgeable workersPleasant atmosphereCustomer service 5+ stars..Even the manager was helpful and spoke to everyone in there as he passed through. Very caring staff, Great experienceThank you

Ma
Review №12

This place was recommended by a friend. From the moment I walked in I felt comfortable with everyone I interacted with. Melissa is a really nice person and she kept me updated throughout the repairs. The paint looks wonderful and my car is so clean inside and out. Keep up the good work.

Ch
Review №13

You made it easy for me. Jim delivered the car back to me and I cant thank him enough. My car looks great. You did a tremendous job. Thanks for cleaning it.

Du
Review №14

Class grade a workmanship!

An
Review №15

I had a great experience working with this auto body shop, they did a great job in a timely manner and returned my car cleaned which was a bonus, I always like to support local family owned business, definitely would use them again

Dr
Review №16

Excellent staff, friendly and professional. Great communication/updates along the way, and a job well done. Thanks!

Sa
Review №17

I had a great experience with the job they did on my car the costumer service was excellent!

Le
Review №18

Outstanding job on bodywork on my car. It looks like new! Frequent and clear updates on progress of repairs.

Is
Review №19

They are prpfessional freindly and treat as family.

Em
Review №20

I had major body work needed on my car and they were excellent to work with. They even delivered the car earlier than they told me and gave us a run down on what they did. The car looked brand new and they even cleaned the car inside and out. I would definitely use them again - a seamless process.

Sh
Review №21

Excellent service and they do superb body work

Tr
Review №22

Had an excellent experience, they are professional and pays close attention to detail. They will not disappoint!

Tr
Review №23

I love DeGovanni Collision Experts! They repaired my 2003 Hyundai Sante Fe after I was in an accident. I was not ready to part ways with this car so after I read a few reviews about them I decided to give them a try! They did not let me down. They were reasonably, fair, transparent and delivered my car on the day they promised. They work with you and everyone is so friendly! The best part is they guarantee their work! I would recommend anyone to their establishment. Dean and his guys are true professionals!

Ke
Review №24

Dean and his team at DeGovanni are wonderful. There were numerous issues beyond his control (delayed parts, insurance queries) and Dean not only worked with us and kept us informed but also advocated for us every step of the way. This was our second car repair with DeGovanni. I will work with them again if the need arises. Its nice to have a trusted, neighborhood shop we can turn to.

Sh
Review №25

This is a great place and everyone is so helpful. I received daily updates, keeping me in the loop on the progress of my car. I never had to call them.They made me feel like I was family. I would like to thank you for the wonderful work on my car, and for taking good care of me. Thank you!

De
Review №26

Paulo and his team and miracle workers! Paulo is the most honest mechanic I’ve ever met. I was updated every step of the process and treated like family. I used DiGiovanni when I got into an accident and I can’t believe the service I got. My car looks better then before I brought it in. They’re very professional, friendly, and do an amazing job. Not only is their work absolutely amazing but they treat you and your car like their own. My car was a priority and they didn’t everything they could to get it in and out given the circumstances of covid-19. I will definitely be using them in the future and referring everyone to them! Thank you so much for such a great experience I can’t thank you enough!!!

Jo
Review №27

Collision experts is right! These guys know what they are doing. I took my new Mercedes there after an accident and it came out looking great. Everyone there was fantastic from start to finish. Very professional, great facility, friendly staff and by far the best auto body mechanics. I could not find one thing wrong with my repairs and I am very picky. I received regular text updates about my vehicle so I always aware of what the status of my repairs were and I NEVER felt like they were trying to get more money out of me for anything. Thank you DeGovanni for all your help...you made the entire process very easy. You are all perfectionists and your customer service was top notch. My car turned out beautiful.

Ch
Review №28

Someone sideswiped my Honda Accord.They left the scene of the accident.DeGovanni Collision Experts was referred to me by my neighbor. I decided to get a quote for the repairs. After getting the quote I decided to use my insurance company.My insurance company handled the claim with DeGovanni’s through a face time virtual application. I was there when the estimator called my company it took almost 25 mins to get a hold of an insurance estimator. After the insurance estimator sent the quote they did not include the door glass which was shattered.it took DeGovanni’s 2 other face time calls with my insurance company before my company got the estimate right. My insurance company missed the glass, the paint time, and they also kept getting the taxes wrong.I am glad I used DeGovanni’s they handled the claim process which to me was excruciating.Once the claim was handled my Accords repairs were flawless and they vacuumed and washed my vehicle.I am very satisfied and extremely happy.Friendly people. If you are looking for a place to get Collision work “This is the place”

Ti
Review №29

These guys are miracle workers! I got my car back way ahead of schedule AND they let me know what they were doing with texts and emails along the way. They even cleaned it so well I feel like I picked up a brand new car! Highly recommend!

Vi
Review №30

I wish I could give more than a 5 star review - I absolutely recommend! I had never been in a situation like this before with my car and didnt know where to even begin. What started as a horrible experience for me (because my car was completely damaged in an accident) was turned completely 180 to a very positive experience because of the team at DeGovanni.1. Thank you to Melissa at the desk, she was so nice! She completely tolerated my 800 phone calls and emails, answered all my questions and listened to any concerns I had along the way.2. Thank you to Dean (not sure his exact title but Manager/Administration of kind), great customer service! Walked me through everything that was done with my car and why, and made sure the car was clean and in perfect condition top to bottom before I left.3. I also want to add that I loved their email system. In the technology world now we all want instant gratification and instant results ... I think I received an email from them every single day letting me know initially my target date for pick up and every day thereafter that we were still on target. That was so important to me to know where we were at in the process, and when of course I could get my car back.4. Also, my car finished a head of schedule by 3 entire days which was amazing to have it sooner than planned. For the extensive amount of damage on my car, my keys were back in my hands in 2 weeks flat.Overall, my car is fixed (better than new) and the team completely put my mind at ease and ensured I was 100% satisfied with the outcome and comfortable with my car.Thank you thank you thank you DeGovanni!

St
Review №31

Very good service. Very honest! A state farm shop. If you need body work, great place to go!

Ka
Review №32

I have used DeGovanni Collision three times and have always had a great experience. They communicate well and really care about their customers.

Sh
Review №33

Completion of body work on my Acura MDX was completed 2 weeks ahead of schedule. I was kept inform every step of the way via text and emails. Car was cleaned inside and out on the day of pickup. Highly recommended!!!!

br
Review №34

Fantastic work, great customer service and always on time! Highly recommend!

Ja
Review №35

The businesses on this road have always given me an uneasy feeling...as they don’t have the nicest curb appeal. Despite all that, I decided to go give DeGovanni a shot because of the incredible reviews. I was NOT disappointed: Awesome service, nice people, and a job well done.

Wi
Review №36

A very nice receptionist, Elissa I think I heard with our masks on lol, got me in and out quickly! Ill revise my rating after I get the car back to grade the quality of the bodywork.

Al
Review №37

Nothing but great things to say about DeGovannis. They are prompt, and communicate throughout the entire process - great customer service! I stopped in and they helped me fix a small dent in my car in no time.

Tr
Review №38

Very good service very considerate and nice people. On time service and reall5 good repair. They will go extra mile for good service.

Ji
Review №39

Great people and service. The owner, Jim DiPasquale, is a good dude and treated me as a friend. The employees at DeGovanni - especially Melissa at the front desk - are warm and personable. I was quoted the same price that I actually paid a few days later, even though more work was required than initially expected. The entire process made me feel like everyone at DeGovanni wanted to help me make the best decision for my car and wallet. Just a great experience with honest people, Id definitely recommend and will be back.

Ed
Review №40

I brought in my vehicle to get an estimate for a bumper repair after reading the excellent reviews. I am generously giving two stars only because of the exceptional attention that I received from Melissa at the front desk when I arrived. Management, however, is a different story...Dean Zafiriadis took a brief look at my vehicle and informed me that although the damage did not look extensive, there might be internal damage. Specifically, to safety components under the front bumper. He gave me an estimate for the job, and I was shocked by the high amount. I decided to seek a second opinion from a dealership body shop that same morning, and I am glad that I did.The dealership examined my bumper and informed me that any internal damage was highly unlikely. Furthermore, they buffed out many of the scratches free of charge. An optional paint job was also offered to me. The cost was over $600 LESS than what Dean quoted me, which is NOT what I expected for a dealership repair! No internal damage to components found either.There should not have been such a large discrepancy in pricing. Either Dean was gravely mistaken, or he was taking advantage of the situation. Nonetheless, I value honesty from businesses, and I do not feel I got it from DeGovannis. Before you decide to spend your money here, make sure you do your homework first.

Za
Review №41

Very professional staff that went above and beyond to help me out. Both Paul and Dean are honest in their communication, which is difficult to find these days. Definently recommend going here.

MA
Review №42

I received an update daily on the repairs on my vehicle.

Kr
Review №43

I had used them for repairs in the past and they have always done an excellent job. So when I had a minor dent on my my car I took it to them. They were able to bang out the dent for no charge. Excellent customer service

Br
Review №44

I own a white BMW 3 Series, and I dont trust anybody to work on my car. Unfortunately I have been hit 3 times in the past 2 years requiring collision repair. Only repair shop I would ever trust would be DeGovanni Collision Experts. All replaced parts and paint are always OEM, and each time I would come to pick up my car; I couldnt tell if it was ever hit. They even detail your car to give it that fresh off the lot look and smell. I really hope I never need any body repair ever again, but if I have a collision they are my shop!

Ja
Review №45

My 2014 Accord got bumped by another car (Philly parking, what can you do) and the clear coat was all messed up. I had no clue how to fix it myself, so I came to De Govanni to see what they can do. These guys buffed out the scratches on my car right then and there for free. Took less than 15 minutes. The people at De Govanni are stellar, and I would recommend them to anyone.

Ju
Review №46

Great service and timely communication from start to finish

Vi
Review №47

Great customer service!! Kept me up to date with all the details...Great work done!!! Looks just like it did when I bought it

Ki
Review №48

Excellent work and steller customer service 👏 👌 👍

Mi
Review №49

Made an appointment to have my bumper replaced. Even though they were short staffed, they still managed to keep my appointment. I am beyond happy with the service and the work that they did. My truck looks great and I will definitely be taking my truck there when I do more upgrades to it. They even gave me a ride home and picked me up when the work was complete. Highly recommended!

ab
Review №50

I’ve been to this body shop twice and have been very pleased both times. The first time that I brought my car in was due to a minor fender bender.A year prior (before I had ever even heard of DeGiovannis), I was rear-ended and my car was towed to a nightmare of a shop. My experience with that other shop felt like it was out of a movie. They were professional scammers to say the least... I thought that was all behind me but when I brought my car to DeGiovannis for the first time, they showed me that the previous shop had scammed me even more than I initially realized. In a nutshell, that shop hid my car’s internal damage by giving me a new bumper and never actually repairing the damage that was done to my car.Jim, one of the owners at DeGiovanni, called me immediately. He was concerned for my safety and told me that he wasn’t letting me leave their shop until he repaired what the previous shop hadn’t. Mind you, I was in his shop for a different reason but he cared enough about my well being that he repaired someone else’s mess. This level of service spoke volumes to me. He didn’t even care about the money, he just wanted me to be safe. He worked with my insurance company to fund the repairs and the process was absolutely seamless. His level of customer service goes above and beyond anything I could have asked for.After that experience, I saved Jim’s cell phone number. When I needed to take my car to his shop for something else, I simply texted him. He added me to the books and kept me updated via text the entire time. I picked my car up last week and she is a beauty again! They do such great work and Jim has been the cherry on top!5 stars all around!

Ti
Review №51

I was rear-ended and Degovanni was recommended by the other party’s insurance agency. They were great and so pleasant from start to finish! They were willing to help with my rental and they also kept me up to date with not only phone calls, but emails as well. Great group of folks!

Je
Review №52

The customer service at this shop was beyond what I expected, even with the great reviews. The manager, Dean, was transparent about the whole process and the estimated time frame. They worked out the details for me with the insurance company, and made sure that I was updated via email on the status of the repair. My car looked amazing (they replaced and painted my fender after being involved in an accident), and on top of that they washed and cleaned my car inside and out. They even touched up the paint on a small part of my car door that was rusting out at no additional cost! Wow, now thats going above and beyond! I would definitely recommend this place to anyone looking to repair their vehicle.

Mi
Review №53

These guys rock! Dean Zafiriadis knows the answer to every question and the work performed is unrivaled! I would highly recommend Dean and DeGovanni for any collision/service needs.

Lo
Review №54

Jim and team are fantastic. Went to them after a truck clipped my car. I was shaken up and they were so helpful and welcoming when I arrived. I wasnt familiar with the process of having a claim handled by insurance, so they explained the whole process to me, kept me updated with the status of my claim and repairs, and even called the rental company to pick me up.

Ro
Review №55

I loved the work the did in my Dodge Journey, they were quick, clean, made it look like new and were in constant communication, after I hit a deer you couldn’t even tell everything matched up perfectly

Co
Review №56

My car was damaged in 2015 when I took it to to be repaired I was greeted with kindness and professionalism my car was fixed promptly and still looks great today

Ja
Review №57

I always do A LOT of research before I buy goods or services. I was in an accident back in January. I finally got around to taking my car in back in April. My car was fixed sooner than expected. They updated me every step of the way. There was an issue and the owner (Jim?) brought a technician out to my job and fixed it. The detail made my car look like new and I fell in love with it again. Lastly, my car was spray painted by some idiot. They tried to get it off, but they didnt know what it was (since my car is deep purple and the spray paint was black, they thought the top layer was coming off). When I picked up my car, it came up in conversation that it was spray paint. A few moments later, one of the managers came back and started wiping it off clean. They took care of it though it was completely unrelated to my accident and claim. I am so appreciative of everything they did. They went above and beyond every step of the way! I will definitely take my car back here God forbid something else happens to it.

jo
Review №58

Great work done on wife car

Ko
Review №59

Great service, professional and fairly quick with keeping you updated on your repair service

Cy
Review №60

They did a EXCELLENT job on my Rogue and the cleaned the inside and out for me. This is the BEST place I ever had work done on any car I ever owned and need body work done to it..THE BEST IN PHILLY....

Li
Review №61

I dont usually write reviews but I felt compelled with my experience here. DeGovannis collision was great from start to finish! They quickly gave me an estimate on my 2016 Nissan Rogue and started working on my car. They sent text and picture updates along the way. The car was ready when estimated and they would have dealt with hertz rental for me had I let them. Everything about my experience was convenient. Customer service was excellent amongst reception, mechanics, and I believe I also met with the owner as well! I cannot recommend them enough, especially when you are dealing with a car wreck. They will take care of everything for you!

Ry
Review №62

Excellent mechanical and collision repair. Great customer service with frequent updates. All around great service.

Do
Review №63

I went today to have them look at my car the bumper and fender came loose. I just wanted to get an estimate and when I could bring it back,but they fixed it right away and free of charge. The entire staff were terrific.

Ni
Review №64

My Altima was hit while it was parked and I took it to DeGovanni Collision. I heard about this shop from a friend and Im glad I did. They picked up the car and made the rental arrangements. Everything was explained to me and the lifetime warranty makes a difference. I just wanted to say that the office staff was great and I was getting updates almost everyday. Thank you so much.

Vi
Review №65

Great work on my rear and front bumper! My car came out looking brand new. The staff was willing to work with me and even went above and behind to clean my car, inside and out.

Am
Review №66

Very professional, super neat and clean body shop. Staff were really nice and helpful. Repaired our truck and it looks great.

Ra
Review №67

I have had my car repaired at DiGovannis twice due to hit and runs. Not only are they professional, personable, and so friendly, but they kept me fully updated on the repair process both times. They set up my rental for me, returned it for me, and even dropped my car off to my house (the first time I didnt rent a car). I am a nurse and work long hours, and Jim was kind enough to stay several hours late so that I could pick up my car after work. They really do go above and beyond!

Br
Review №68

Great service, great work, even got the car done a week before the estimate. Definitely going back if I ever need more body work done.

le
Review №69

Replaced front left fender.

An
Review №70

Could not imagine nicer people! Took my car because it had a large dent and various scratches throughout. Starting to look pretty shabby. There was no insurance claim. Strictly out of pocket. Dean advised having it detailed first and returning for them to for the dent removal and scratch touch-up. I picked up my very new looking car at the barest imaginable cost. These people want your business and will clearly work to get it and keep it.

Si
Review №71

Great service and very professional.

Li
Review №72

It is simply refreshing that DeGovanni is not only amazing with the quality of the work they do but with the level of respect they treat their customers. A class act all the way. I would highly recommend DeGovannis!

Ph
Review №73

Everyone here was incredibly friendly and helpful. Very satisfied with my cars repairs and at an affordable cost.

Wi
Review №74

Jimmy D is a nice and friendly owner

DM
Review №75

My car was collided into by a giant trucks wheel bolts that made my vehicle look like it has been slashed by a tiger with titanium claws (very difficult to explain, just bare with me). Degovanni made my vehicle look beautiful again!! I really thank this place for all the hard work and quick turn around (and continuous updates on the status of my vehicle). If I ever need repairs again, Im going to them.Update: No one likes to have to bring their car in for cosmetic repairs twice in a year. I did. They were as prompt and professional as ever. This really is a great place with a professional staff. 5/3/18

St
Review №76

Too damn pricey. Or wayyyyy overly priced. Always shop around. Its a competitive world..there is always a more reasonable price and more honest people who will be straight up with you.

JL
Review №77

The do excellent casr body repairs. Very clean and very well done

Jo
Review №78

Someone knocked off my passenger door mirror it was hanging on by the cord.The mirror scratched my door.After asking a few friends if they knew any shops in Manayunk a couple said try DeGovanni Collision. Stopped their on a Saturday around 12:15. I gambled since the hours posted are from 9:00 to noon.I stopped in and asked to get an estimateThe gentleman said no problem.He looked at my vehicle and said do you mind if I try something. I said sure he came back out with some type of polish and a rag massaged and rub the door for a few moments and the scratch was gone.He then asked if he could try some glue on the mirror again I said sure.He placed glue on the mirror and taped it up and said leave the tape on the mirror until tomorrow. If it holds you should be good if not call us and we will give you a quote.I asked him how much Do I owe you he said do not worry about it only took a few moments.Well its been about 2 weeks now and the mirror is still holding and the scratch is also gone.If I ever need collision repairs (I surely hope I do not) DeGovanni Collision is the place I will go to.

Ri
Review №79

3 stars why because let’s just say when u pick up your vehicle. make sure you check everything and don’t just take there word for it !

No
Review №80

Truly excellent. Complete expert confidence, friendly and clear. This business should not just be known as the best Auto Body Shop and collision experts in the area, but simple as one of the best run businesses in general in Philadelphia.Everyone in Philly knows that its hard to find the right team to bring your baby, your to when its hurt. I am so lucky to have stumbled upon this place.The woman that answered the phone and politely and clearly gave me all the info I needed and fit me in right then. The waiting area is very clean and welcoming. Within 2 min of seating down while someone else was being help, Jim DiPasquale came out from the office and ask me what I needed, and suprised me by immediately saying we would go look at my car.Turns out my bumper only needed a few things, and instead of upselling me on replacing everything, he had it fixed up in 10 min, ready for me to drive for a very VERY fair price.Keep it up DeGovannis, and thanks especially to Jim D for his help.

J
Review №81

My mother is 83yrs old and pulled her bumper out of alignment when she parked too close to a high curb. She took it to the Nissan Dealership first where they quoted her over $1500 saying it needed to be replaced and painted. When I found this out, I told her to take it down the street to DeGovanni Collision because Ive always heard good things about them.She was greeted by a nice young man who took a look and asked her if she wanted him to call me.I briefly spoke to him and he said it could be fixed with a couple clips and a dab of touchup paint. Jim DiPasquale (the owner) came over and introduced himself to her and said There is no charge for today, but please come back and see us if God forbid you need us in the future.Now that is a trustworthy business and a smart community oriented businessman! Theyve got our business!

An
Review №82

Nice big autobody spot. Parking available in lot. Had my estimate completed and worked with statefarm easily. Trusted statefarm spot. Customer service can improve a bit to make the experience even better.

Ch
Review №83

Efficient made even better as theyre AAA approved.

Bi
Review №84

Efficiency, quality work, customer service.

Ed
Review №85

Customer service is great.

Tr
Review №86

Great experience!

Ma
Review №87

Professional, dedicated, effective.

An
Review №88

Great job on car

Ch
Review №89

Professional and thorough

Or
Review №90

Good staff

JM
Review №91

Prices are to high

Information
52 Photos
91 Comments
4.7 Rating
  • Address:5104 Umbria St, Philadelphia, PA 19128, United States
  • Site:http://degovanniscollision.com/
  • Phone:+1 215-483-0935
Categories
  • Auto body shop
  • Auto air conditioning service
  • Auto dent removal service
  • Auto electrical service
  • Auto glass shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:9AM–12PM
  • Wednesday:Closed
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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