Always have what I need they are great people thank you Stacy who works in the office she’s great and Freddy the owner is a wonderful person

Do not go here to spend your money! Rude Caucasian lady with no manners works the desk and appears to be upset that she does. There were three people just standing there. Hello I need some assistance!! I will NEVER spend my money here. If you do I hope your experience is better. There are at least 20 more junk yards in the area with more pleasant people. Do yourself a favor and spend your money where it is appreciated. Good luck!

Always are polite and are helpful if they have the part and if not they will recommend a suggestion for someone who may have it

They had the Jeep I was looking for and walked me to the car to get all the parts I needed. Fast and Great costumer service I’ve got on a yard.

This Place is a scam.. They are liars. They will take your money and then feed you lies about when your parts will be ready.. And then 3 weeks later tell you that the part is unavailable. DO NOT PAY THEM UNTIL YOU GET YOUR PART. They will not issue you a full refund and tell you some stories about how these charges are transaction fees that they wont refund.

Very professional very quick and fast service

Biggest waste of timeI called before I came he said they had the part I need. Once I got there they said I had to wait for somebody to take me back to where the car was, I waited one hour for someone to tell me I had to go through the other entrance. They then told me on the other entrance that I had to go back to the other side. Pretty much an hour and a half of back-and-forth and they didn’t even have the part. You’d be better off just ordering the used part off at eBay then to deal with these people .

My nephew was looking for a part for his truck, they didnt have a later model part and that was ok nothing bad to say. Its all good!

Straight & to the point, honest & very knowledgeable. They treat you with the respect you treat them with

So rude. I called to know if they have a part for my lexus that i saw they do online. The guy hang up rudely and when called again he said no and hang up

BUYER BEWARE! PLEASE READ. First off, I don’t leave bad reviews; so please understand the extent to how much it matters that you read this. Just know that the good reviews on this site are bogus. They give a small discount to anyone who leaves a 5-star review and shows them at the counter. ONLY THE 1-STAR REVIEWS ARE LIKELY REAL.I drove 3 hours from NYC, verifying multiple times before taking off work and paying the $60 in tolls and $20 in gas for the 6 hour round trip to find that the items I had come for did not exist.The employees had no remorse, not even willing to look at me when I came in to complain, and I was told separately by another worker that over HALF of the people that come in have the same experience, some of these coming from all over the US (I was told some as far as Ohio and Florida). I should’ve known something was wrong when I called and heard the employee who answered screaming and cussing at a customer in their lobby, probably over the same thing that happened to me.After, the owner gave me a sticky note and told me to go to another shop where they would have my car part. Another lie. The shop wasn’t open, and there was no part.This place is the stuff of nightmares, and after frantically going from shop to shop around all the other part stores in the area, they all knew them by name.They should be closed and sued for damages for all the money, time, and fraudulent advertising they conduct. Me? I’m out $80 and disappointed that a place like this exists.

Nice and pleasant experience. The Cartels database is excellent! So, whatever parts or any pre-owned cars youre looking for, the answer (availability) is informed to you is pretty quick. No wonder they have so many customers. One last thing, not only their service is fast, but they are also transparant.My thanks to Jim K., the Manager

Great customer service. Very knowledgeable. Fair prices.

I drove 90 minutes to get a part that didnt exist. I had to wait 1 hour to get bad service. Of the 5 parts I ordered, 1 was missing and one was wrong item. Luckily I put it on credit card and was protected from being ripped off. Avoid them if possible.

Very unprofessional answered the phone and said “yo”Not how you doing and then hung up on me I would not recommend this play to no one.!!!!!!!

Very good experience always and the staff is always smiling and service is great, they take the time to ensure you are ok before you leave.

Nice place well organized escort to see your needed parts and kind of descent prices

Great place for your used parts & reliable

They didn’t even have what they said they have. A complete waste of time and gas. And the desk jockey didn’t even care. I waited for almost an hour just to ride through a yard of complete trash.

So rude when picking up the phone.

Good place to get part from just sign in and walk in free

Poor service..don’t waste ur time

I called before coming, asked if they had a silver Scion tC door for sale and they said yeah. Drove 45 minutes there to pick it up and when I got there they said wait out front we will bring it out. After an hour of waiting, they told me they junked the car and don’t have it anymore. This place is awful and the employees are ignorant

Staci was great. Thanks for the transmission. Best yard around.

Nice and friendly staff, they went above and beyond to help me get the right part for my car!

Great place had my Sonic mirror. Thanks guys

Worst Service Ever!!! I just call to ask for a piece and I dint finish and he literally say NOOOO

They are the great people and they do help a lotScott’s the nicest guy ever, helped me out with a lot. In and out! Great customer service. Go see my man Scottie !

Called and they didnt even finish the conversation, just said no good and hung up the phone, very rude, will not call again, customer service is terrible

Great place. Staci was so helpful.

Let me start by saying... Staci has got it going on! From the second she answered my call she found the part I was looking for and has someone get it for me in a matter of minutes. She’s one of the nicest people I’ve had the pleasure of speaking with especially at a junk yard where they basically hang up on you after they say “hello”. She reminds me of wonder women, natural leader. I will now be strictly using Cartel for my Auto needs.

Great place. Fast service

I called for a replacement radio that I saw they had listed on a 3rd party site. The guy tells me they have it, but wont mess with getting out a radio because Theyre nothin but a pain in the neck.Seriously?Why advertise it in the first place then?

Very resonable

Very disrespectful toward customersLongest wait time I ve ever experience for being in car business for over 12 years

My first time at Cartel was today. The Employees are knowledgeable, work at a fast pace and very helpful. If they dont have the part you need, they will let you know who does at the best price. I highly recommend that you try them, you will not be disappointed. Staci delivered awesome service.

I called them and asked if they have whole wheel for my vehicle, they said yes and when I got the location (30 mins ride) I came to the store they said no they don’t have. 😑😑

Fast service, great prices. Ask for Staci.

My experience at cartel used auto was like a well oiled machine and the customer service was sincere and helpful

Cartel used AutopartsMain yard is terribleThey sell you anything and If you don’t check it and is bad like 75% of timeThey will not give your money backBeware of what you’re buying

Great customer service! Nice people. They are very good to customers. Their price was great too

Excellent customer service!The young buck on 1 sct my man thx Im back on the road again.Fishtown Timmy A.All walk up customers BE PATIENT!Yard man to you the best pal!

Fast and reliable

Great customer service

Always love to come here they always have my parts

Great place, great people. Staci was great.

I own a mobile mechanic business. Sometimes my customers would like to explore the idea of procuring used parts. I have tried to go to Cartels on several occasions. I have had many bad experiences from one of there employees trying to fight me to the dirty little girl in the fron carrying on about how they don’t sell hoses and small accessories. However the do if you are buying a larger Item like a radiator. The truth is that they like to insult there customers especially the Girl upfront. They like to insult there customers and make fun and pick fights more then they like to help there customers. The only reason why I even went back is because of one employee named Jose. Even the manager is a joke. Please if you are the owner and you see this. Please I promise you from one business owner to the next you should fire the lot of them. If you don’t I can see you going out of business in the not so distant future. There are just too many choices out there and with social media today the way it is. These people have no respect for anyone not even themselves just look at how they dress for work.

John Moot is the man the has the right prices and Very professional, John keep up the good work Mr Brakes

Great place. Staci was great.

The parts cost the most they give you the wrong parts even after you tell them what you want you have to wait extremely long if you have to go here make sure it’s your last option & you have nothing to do that day

R. J very polite on phone and in person. Lady on desk... would help to realize callers and in person customers are not the same. I read all their signs regarding tires and rims.Thank You

Great service. Staci was a pleasure to deal with.

Affordable used car parts with excellent customer service. Opens 7 days a week - from Monday to Sunday. Highly recommend A++++

They were polite and knowledgeable of the part I needed. Also the price of the parts are very low and the service was fast.

I needed a rim for my sons car, and was able to check Cartels inventory on-line before I made the trip from West Chester. I also called and confirmed they had the right wheel with Joe C. When I got there, they were busy despite the rain, but still I was able to get my order in with Joe after a reasonable time. Pete then drove me through the lot looking for a Ford Focus with the right style and size rim. One was found and Pete then called for a huge forklift to pick the car up to remove the wheel and tire. All told the visit was about 40 minutes, but for $81 including tax, I got a perfect wheel AND a good tire, since that was needed also. I easily saved over $150 if I had gone to a retailer. It was a neat experience and the Cartel staff were very helpful. No complaints here!

Cartel had the parts I need service was great and fast. The worker who helped me had great knowledge on cars and gave me advice to fix my car and it worked! Staci was AMAZING

I’m so happy Stacy, she help me on the spot...I love it....

Had the right part for a great price at a reasonable time!!soon as I needed it

Great place. Staci was very helpful

Great service Took me to the park got it all good job guys

Good service 👍 always has whatever u may need

They wont tell you color or info on the cars they have. So you have to wait in line outside for someone to drive you back to look. No info is given to you just wait. Turns out they have one person to take you out to the field of cars. Not a good way to run a business. You waste your time waiting when you could find your parts somewhere else.

They don’t even deserve this one star. They make you wait for a long time. I cell them earlier about the part that I need they said we have it it’s in good shape, when I get there the part is damage, it’s always something and i have to sit there for at least 45 mins. The lady inside super rude. They dont care about people’s business. I don’t recommend going there at all.

Nothing but making me run in circles, not only the 1st time it’s now the 6th time In a row. Trash customer service. Wouldn’t recommend these people.

The best people working here. So helpful when I needed a battery for my car. Even installed it immediately.

Great salvage yard. They pull it quick. Fair prices. Moots awesome.

Highly recommend has everything you need very respectful

I wish I could give zero stars! This was the worst customer service I have ever experienced. Stacy is rude, sarcastic, aggressive and ignorant! She must really be a miserable person because no way someone who was happy with themselves would speak to customers the way she does. READ ALL THE REVIEWS, do not be fooled by the overall star rating. There are so many people who wrote that they had the same experience. First, they sent the wrong transmission to my mechanic. Then to top it off, Stacy was nasty about HER MISTAKE. Buyer beware. Not worth the aggravation.

Great place. Staci was fantastic. Thanks again guys

Called over phone had my part and pulled. Spoke with Rj over phone and he was just as polite on phone as in person. I appreciate their service and professionalism. Even person working on a car outside offered to help once we walk toward trailer.

Always make you wait a long time. Been there 3-4 times and I always call before I go, they assure me that the part is there and in great shape, when I get there the part is damage, different color, always something and i have to sit there for at least 30 mins. The lady inside super rude. They dont care about people’s business. Never again with these clowns

Great customer service, friendly staff. Works quickly and reasonable prices. Whatever parts you need Im positive they will have it.

Great place, I drove really far for a headlight and they helped my find it and gave it to me at a deep discount. Thank you again for your service. Staci was very helpful.

Friendly and knowledgeable staff. Third time here. Always have what I need. Highly recommended.

GREAT SERVICE, NICE & AWESOME FRONT COUNTER SERVICE. THEY WERE THE ONLY PLACE TO HAVE THE PARTS I NEEDED FOR A 2005 DODGE DAKOTA. I WILL BE COMING BACK HERE FOR ANY & ALL USED AUTO PARTS

They are awesome!!!!! My father uses them all the time and he recommended them to me. I surely was satisfied!! Lamont was my sales person. He was very nice and took care of me. Stacy was also great!!

Worst customer service ever. Zero work ethics

Joe C. as always reliable, well informed. I Know almost all the other yard guys personally. But I come straight to Cartel. And thanks to Joe Im never disappointed 😁. Joe also takes great care of my daughter, that he doesnt know is related to me

Great customer service ! Definitely will be back.

The service was excellent, they helped me get what I needed in a hurry. I recommend them over the others on the strip!

Very organized! Great parts ! Great warranty! Been in business a long time so trustworthy!

I Love Cartel prompt and reasonable Service .the people are very friendly. And Lamar, is great with making sure you feel satisfied. With the Company Service. Thank You Cartel Use Auto repairs.

Great place! Fast service. Stacy was a pleasure to deal with. Will be back againThanks again guys. My car is back on the road.

Terrible maintenance of tow trucks! Just had my car damaged by a tow driver flying down 76 with a bed full of debris on 7/21/20 @ around 10:45am( flatbed was filled with dirt and rocks). Please check driver records and have this driver reprimanded immediately. If a motorcycle was behind this truck, somebody could have been seriously injured. Will have to file for a insurance windshield repair

Great prices, fast service, helpful people. Staci was easy to deal with.

Not a great experience. They have two locations( one where you pull your own part and the second where you get the part already pulled out). My experience at their location where you get the part already pulled was not so great. Stacy the lady was kind of rude with most of the customers and made everyone filling uncomfortable. There is a heavy smell of cigaret in the office, so if you are a nonsmoker be aware. Kids under 18 are not allowed.

Friendly helpful service. They were able to get me in and out quickly.

Your income would be greatly increased if your customer service over the phone was decent. Sadly it is not. No one wants to drive over there to waste time if the part they are looking for isn’t there. Went somewhere else that answered over the phone and saved time.

Professional technicians and representatives, they were courteous and knowledgeable. Great seevice

Great place. Great prices. Staci was very helpful.

THEYRE OPEN SUNDAYS!!!!! Very convenient hours, 7 days a week. The men who assisted me with purchasing and pulling my parts were very friendly, speedy, and extremely helpful. The prices were great for the items I needed. The pull yard was well put together also. Cars were organized and accessible from all angles. I will be back the next time I need any parts for my car. I HIGHLY RECOMMEND this yard to anyone who needs parts and youre close to Philly.

Good and fair auto parts I will always do business

Great service thanks cartel

Cartel auto always has the part you need and at a great price. Folks that work there are top notch and always give you the best service. Staci is the one to ask for. She’s fast and efficient

The guy Rob is a great person to deal. Ask for him whenever you are here

Fast service. Parts were on point and nice reasonable prices

Great service ri

😀Scott he really great and Peat was a big help 👏lol they get all my money 💰 I’m forever messing up my poor lil journey🚙 and they get the JOB DONE ✅#CARTEL

Good service from moot!

Great yard, great prices. Staci was very helpful, Louie was a great part puller