What an ease to purchase. Bob Saylor was our sales person, very knowledgeable, professional and and extremely helpful. First time ordering a major appliance over the phone and it couldnt have been more easy. Great job Bob!

I went in. I knew what I wanted it was delivered within a week. The customer service was great on the store side and the delivery side. I would definitely shopthete again as well as recommended to my friends and family.

Very friendly staff. Sales person Sidney was very helpful in showing me exactly what I needed. Was able to give me a quick delivery date. Very satisfied with my service.

Dave Cooper was very professional, very knowledgeable of the products sold in his store.I would definitely recommend, also the bathroom was very clean.

After paying a repairman,ordering parts only to find out that my dryer was beyond repair I was not eager to spend a crazy amount on a new dryer. I was in and out of Gerhardt with in 20 minutes with a new dryer on its way for a great price (100 less than Lowes/homedepot). I gave 5 stars on the assumption it will be here in friday as expected.

Placed an order for a Microwave over the phone with Chris. He was very knowledgeable and helpful. It was a painless purchase process.The price was, to my surprise better than Lowe’s or Home Depot even with the “Military Discount” offered by both.

You’re better off going to home depot. These guys don’t get pricing. I got a whole kitchen for $3500. This place was saying $4500. Don’t get ripped off.

Very helpful staff who can answer all my questions on any appliance. Great prices too.

Advertise as scratch and dent but they only had three scratch and dent items and the rest of the show room were new items so they should delete the scratch and dent advertisement, they weren’t very helpful they stayed behind the counter. Home Depot or Lowe’s are much better

Went in on Friday and checked out a few of the many refrigerators they had in stock. Mark suggested I check out one of the ones at the warehouse online that would be more what I wanted. Sure enough I found the perfect one. Went in on Sunday morning and Mark was there again and he verified that it would actually fit into my house. After that he turned me over to the finance specialist Lori who was able to find my info right away and explain the rebate I was getting. She also made sure I understood all the terms of the one year interest free program they offer. It couldnt have been easier and with the extended warranty I got I can rest easy. If youre looking for any major appliance dont hesitate to shop here as they take care of every detail for you. Thanks guys!

Sidney was a great help! He let me take my time to make a decision with no pressure. I hope the delivery goes as well as the buying experience.

This store did not appear to be a scratch and dent operation but new appliances only the girl Jessica who assisted me was very pleasant polite and did every thing to answer all my questions. These are some of the refrigerators that I looked at while I was there

Great service with no pressure 👍

They are the only ones who had the exact dishwasher i needed and a brand new one in four days time. Every other big retailer had none in stock. The lady at the front desk was amazing. She went above my expectations to help me out. Im glad I have bought it from them. Great customer service.

I had a great experience at Gerards on the Blvd. I needed a fridge and washer ASAP and Mark was super helpful and was able to sell me the floor model. He wrapped it up and it was clean and ready for pick up. Definitely a great and easy experience,

Mark is the absolute BEST!! Gerhards was the ONLY appliancee store that took the time to explain why there was a shortage of refrigerators and to assure me that my refrigerator (that they ordered for me) would be installed in approximately a month. I highly recommend Gerhards!!

I recently needed a new oven. I was in the store for a couple of minutes looking at the ovens they had on the floor, and an associate by the name of Mark attemtpted to help me. I explained my dilemma in that I was limited in space and had only 27 inches to deal with on the width of the oven because my dish washer door would not open with anything bigger. He went behind the counter to look up specs on a unit, and told me he would have to do some research and get back to me but it would not be today. He wrote my name on a piece of disposable paper. We walked back on the floor and I went over to the oven and asked if trhere was a way to cut the handle, and his reply was, I dont know, but I have to move on. I looked around the store and there was only one other customer in the store and he was being helped. I immediately walked out of the strore. Incidentally, it is three days later and MArk never callled, Mark, in my opinion, approached me with an attitude, and it went down hill from there. He was very arragant as well and could care less about the customer. I had one other poor experience with the same store about 5 years ago and also walked out of the store. I will never shop that store again. I went to Blonders appliance store and it was a difference of night and day. They made suggestions to help with my problem, and istead of redoing my kitchen, I wound up purchasing a new double oven, and under the cabinet microwave and a smaller diswasher and now everything will fit. SHAME on you Mark for your behavior. You need to take a lesson in Customer Service 101. If I was your boss, you would have been fired on the spot!! With the attitude that you display, you should not be dealing with people.

Made a purchase of a stove recently. Had a good experience at the store, the tracking device letting you know when they arrive was very accurate, and the delivery guys were very professional. It was a good experience. Would recommend!

I wanted a no bells, no whistles refrigerator that had a freezer on top. The major stores had ridiculous wait times for delivery. I called Gerhards and they were able to get me exactly what I wanted, with only a 2 week delivery, not to mention within my budget. I was in and out of the store in 15 minutes time. Very Respectful delivery men, being careful not to knick our walls, doors or railings. This very good experience will make them my only choice next time I need an appliance.

It was a pretty good experience. The salesman was kind and professional. Although I didnt purchase anything this time, i would shop there in the future...

We had a wonderful experience at gerhards at Roosevelt Boulevard and Grant Avenue. Jordan and Lori were knowledgeable, helpful and couldnt do enough to make sure we found a refrigerator that we would be happy with. We would definitely go back there if we needed an appliance.

Great help getting washer and dryer since we cant go to actual stores. Sales person Jessica handled the sale over the phone and the delivery and installation and removal of old units went great !! I am very happy.

They were so kind and extremely helpful, I’d highly recommend them to anyone, I’d definitely go back for more appliances as needed. I bought a new refrigerator they set up for delivery and we found someone to pick it up for us the same day and they refunded our delivery charges right away no questions asked, awesome company !!!!!

Jessica! Top notch customer service! She was kind, patient, knowledgeable and extremely helpful in making our final decision. This is the kind of customer service that will make me a loyal customer. Give her a raise and a promotion. Thank you Jessica!EditDeleteShare

Mike the salesman helped me select new refrigerator and had me on delivery in 3 days. I needed new one quickly since refrig on side by side had died.Delivery was on time and that crew was professional and polite during the entire setup. Thanks for making this experience painless.

I was in there looking to purchase a refigerator/ freezer and walked around for about 10 minutes and not one person came to assist. There were 3 workers behind the counter and not one other cuatomer in the store. I left and went across to Lowes and made my purchase. They lost out on a $1,500 purchase for lack of customer service.

This is my third purchase from Gerhards over the last several years. I wont go anywhere else. They have a great selection and excellent customer service. I also know Im going to get the best price. Their delivery and installation staff are outstanding.

I havent rated this yet because I am awaiting on the way the store will handle my issue today. I just purchased a Speed Queen washer from Gerhard for my daughters birthday and it was installed 11/15/19. She went to use it on 11/16/19 and it wasnt working. I will be contacting the store today to see how this will be handled. Speed Queen do not offer sales on there products because they extend 10 year warranties. I am very anxious to see how my issue is corrected since this was a gift. I will follow-up.

Incredibly helpful customer service (Mike was fantastic even doing the whole process over the phone), prompt delivery with very professional installers, fast install, and great follow up support. Overall couldnt be happier with the experience!

Quickly got me in and out in less than 10 minutes.

Great deal on a new fridge, friendly staff.

The sales ladies were very nice and helpful. Only complaint was that the advertised sale item was no longer available/sold out, which happens all the time in retail. I did buy a nice room air conditioner at a good price and check-out was quick.

I got a new fridge delivered last week. I was a little annoyed that they were late, however, they made up for it with excellent service. The delivery men were very nice and knowledgeable about their job. They didn’t damage one single thing in my home and it was a bit of a challenge getting it in the door. They did an excellent job of hooking everything up and telling me what I needed to do. Excellent service and quality product!!! This is my second large appliance purchase from them and I am completely satisfied!

Very nice, efficient and helpful staff. Highly recommend.

Cant say enough about the place got excellent service day before Christmas with a brand new stove load it into the truck and take it away and the prices were unbeatable

Don’t bother. Not a REAL scratch & dent store!!!!!!

Great service and the prices come close to unbeatable.

My fiancé and I recently bought a washer and dryer from Gerhard’s. The customer service was wonderful from the moment we walked in to the time we left. Not only were we given a paper receipt, but also an electronic one immediately after purchase which is convenient! The day before our scheduled delivery I received a call, text, and email to confirm. They were on time and friendly! We’re renovating our kitchen soon, and definitely going to use Gerhard’s again!

Overall good experience. Purchased a washer and dryer combo for a really good price, and delivery was a success

Both Jessica and Jordan showed amazing patience while working with us putting together a complete kitchen. They were very friendly and professional and their prices are reasonable. Count us as very happy customers.

If I could give them zero stars I would!!! Sales rep Jessica is awful. The manager is absolutely awful. Took advantage of elderly people and tried to get more money out of them after selling them the wrong thing! Call customer service and they were told to contact the store. Call the store and Jessica was no help, explaining that they would have to pay another $125 for the piece to be installed again after they messed it up in the first place. Spoke to manager and it’s the same story. Company sucks, customer service sucks, rude to customers. Should be ashamed of themselves. I’ll be sure to contact corporate and we’ll see what happens, because this is absurd

Excellent customer relationship and service. I will definitely be back for future appliances.

Great and friendly service. Will return for future appliances!

Most prices are competitive, friendly staff, just waiting on delivery

Most knowledgeable people and the best prices

We had them out to repair the door on our oven and to install a new range hood. Both times the service men could not have been nicer and more efficient. They called when they were on their way and were pleasant and professional.My previous stove was from Sears so I had forgotten what GOOD customer service was like! Thank you Gerhards for reminding us!

From now on, we are only going to purchase appliances at Gerhard. Great selection and sales team that helps you, but gives you space too. Delivery and installation was perfect. Nothing but good to report regarding our experience.

Our salesman was Steve Wolf and he was very informative not pushy. He went above and beyond to make sure we were happy with our washer dryer purchase. He even called the day after delivery to make sure all was good and to thank us for our purchase. Five star experience!

Made the purchase on 5/4/19. Made for delivery and installation. Delivery was late on the first day and the refrigerator handles were damaged. They were replaced with no issues. During the day of delivery a water line was supposed to be installed. The delivery men stated that they were unable to install the waterline. I called the store and was told that I needed someone else to come out and do a survey. I was told that I would have to pay for the survey however this was waived after going back and forth. I was also told that there would be an additional out of pocket cost for the waterline which was not in fine print. No one could tell me how much this cost would be. Now I have a refrigerator with a water and ice making feature that I may not be able to use if the cost was something I was not willing to pay. When I called the store for information no one could give me information other than the person who completed my purchase; I continued to be told I had to wait until that person was available and she was out a couple days before I could get a response. Even the person who completed my purchase was unsure of the questions I had in regards to this potential extra cost. Giovanni came out and was able to install the water line at no additional cost. The water line was leaking. I called multiple times and chose the delivery and installation option and received no answer. I called another day and the line kept getting disconnected. I left a voicemail message no call back. I called the store and asked to speak to a manager in reference to my dissatisfaction with the whole process and was forwarded to a voicemail and never received a call back. Giovanni finally called to come back out and fix the water line and it has been successfully completed. Still have not received a call from the Roosevelt Blvd store manager. The day of purchase everyone was nice and accommodating, beyond that I felt like I could not get much help. Giovanni, the man who installed the waterline was the only person who did not give me the run around and kept the lines of communication open if there were any issues or delays. This was my first big purchase form Gerhards and I dont think Id ever purchase again after this experience. It would have been nice to at least receive a call from a manager or someone after spending almost $3000 in your store! Once everything was complete it was 5/3/19.

They were very helpful. We got a great price and great service. Will definitely go back for other appliances.

Gerhard’s Appliances gets a 5 star review for quick delivery fast installation and great customer service. Hands down the best appliance store I have ever done business with. Give them a chance you won’t regret it. It was definitely the best decision I have ever made since I have had some bad experiences with other companies in the past.

Ordered a gas oven over the phone through Glenside location, delivery and removal of old stove-- all easy and painless. Also, Initially ordered same stove at Lowes and it was a 2 month back order with no communication. Will definitely order from here again.

The worst customer service experience that Ive ever had. Go anywhere, but here. We spent several thousand dollars on a new kitchen package (refrigerator, oven, microwave and dishwasher). The dishwasher was dented when it was unpacked. At that point, they requested service to replace the front panel. When the service tech came to replace the panel, he attempted to run it and it failed. We then had to schedule another service tech call. This oen could not figure out the problem and simply had me reset the circuit breaker several times to try to reboot the system. The error code cleared. He left with it in a wash cycle to test it. It failed before the end of the wash. This led to another service call, where the tech could not fix the problem and had to call frigidaire. At this point, we have yet another service call schedule. The company refuses to admit that they sold us a bad unit. They should replace it. Even if they finally get this lemon to work, I worry that it will break again in the short term. It NEVER worked. Gerhards and Frigidare dropped the ball on this one. Stay away, far away from this company.

They have beautiful beautiful appliances and we had agreed on a price after I picked out my appliancesbut when I got to the store with some money to pay for my purchase the price was up $400 more I find that disturbing and poor business practices!

Very polite customer service when placing my order great price on my new washing machine no complaints

Was let down by another appliance company so I was searching for a reliable store to do business with and that is exactly what I found in Gerhard’s. Reliable service, outstanding customer service and very willing to help customers out with any questions or issues. They don’t just forget about you after the sale and make you feel important to their business. Was very happy to find an appliance store I can trust.

Love this place. People here are knowledgable, friendly and always wanting to assist you. I’ve made several purchases from here. I’ve not been disappointment, you won’t either.

I love Gerhards products and service. So far, I have only had a positive experience. Brought a washing machine and refrigerator. I would recommend them.

Horrible experience with my purchase due to product not being delivered as scheduled and no help to resolve the issue! 3 VM for the manager within a 2 week period,he still has not called back to resolve issue!Sales rep was very helpful, purchased an LG package, prices good, scheduled delivery 2 weeks after purchase,refrigerator never came, 2 weeks after other appliances delivered still no clue on when refrigerator is coming!

Sales people unfriendly. Buy online better experience

Bought a washer new never worked had repair guy come out said it was defective cant get my money back

Amazing prices, great, quality products and high quality customer service. Gerhards seems to have it all. I recommend checking out their scratch & dent outlet in Philly because their prices there are unlike anywhere else Ive looked. Got the best deal by far there and it will be my go-to appliance store with purchases to come.

Im very satisfied with the washer, previously bought a stove and a hook no problem at all still a good condition, the staff were very helpful came on time!!

When their Scratch & Dent Outlet opened I was there for the grand opening. I waited to see if I would be able to get a good price on an electric range that I was looking at at another appliance store thats close by to where I live. I was able to get the best price for it here and I will definitely be going back in the future because their products are very good quality and their prices are unbeatable.

Delivery and installation was cheaper than other competitors. That was the deciding factor when choosing Gerhard’s. Sale process was quick, delivery on time and installation complete within 10 minutes. I thought the least I could do for them was share with everyone how wonderful they are for everything they did for me. I hope anyone reading this will decide to go to Gerhard’s and experience for themselves Gerhard’s greatness.

Great installation. Sakes okay. Got last years model cheap, but the salesperson didnt have accurate details in model we purchased.

Gerhards took care of everything from purchase to installation in a very professional manner. Very satisfied. Recommend

Staff was helpful. I found exactly what I needed. Appreciated the set up of the new washer and take away if the old one.

Got a great A/C unit for real cheap the same day I called.

Best experience from start to finish. Will not be purchasing my appliances from any other store. I highly recommend!

The delivery and set up was great. Professional during installation and very informative of units . Also left guide/manual how to operate the units .

Great service. Just checking out their products.

Brought a nice new refrigerator from here.

Purchased a new dishwasher here after looking at HomeDepot, Lowes, and BestBuy. None of those stores had the one I planned to get in stock and the rep I spoke to at one of them (to her credit) explained to me why I should not to use their installation service. Talking with the Gerhard rep, he was knowledgable regarding the machine I had been considering and raised valid points that made me opt for a different machine. I had Gerhard remove my old machine and install it. They arrived within the scheduled time, were polite and efficient. Ive only had it a week, but have been very happy with it so far.

The staff was great and answered every question and concerns

We bought several appliances at different times from Gerhard’s Appliances. They are very helpful in every circumstance. They call you to schedule delivery and give you a time frame. They always are on time and we have never had an issue. I know Gerhard’s has the customers’ best interest in mind and they wont deceive you unlike other businesses I have shopped at before.

The first time they came out the experience was in pleasant however they solved the issue sent out a better crew that was beyond professional, I would recommend Gerhards to my family and friends.

The man is crazy with his prices and he is rude

I went to the store purchased all new appliances for my kitchen. the doors on the fridge were not leveled, i called many times to let them know the door was messed up. they sent out a tech who told me theres no way of fixing it that it just needed to be replaced. they then sent out another tech and he too said it needs to just be replaced. and then today 8/7/19 they said theyre going to send out ANOTHER tech i waited from 8-1 no one called or showed up. i then called the manufacture who told me that gerhards has to replace the fridge that has NOT been used yet because it does not look as advertised (WHICH THEIR EMPLOYEE TOLD ME I WOULD BE CHARGED A RESTOCKING FEE FOR AN ITEM THAT HAS A DEFECT). it is a very expensive item and theyre completely blowing me off and do not want to replace it. i also purchased the exhaust that goes above the stove THREE months ago and have yet to receive that item. i would not recommend gerhards to anyone. awful costumer service. youd think that spending 9,000.00 would at least guarantee your items being what you expect... AWFUL.

By far the WORST buying experience I have ever witnessed. Mr mother spent a total of over 2 hours there between 2 visits. The salesman was incompetent and told my mother I did not have the right hookup for installation... which I did. He did not know the answers to her questions and the manager kept his distance and did not offer assistance.When they finally sold my mother a washer and dryer, the dryer, they called her afterwards and said it was back-ordered. They told her it would be an additional week but they were not sure. They offered a mere $25 discount on the floor model. When my mother told the manager she was going to report her experience he told her If you are going to report me then I am done helping you. He later back tracked when she told him saying something like that could cost him his job.The delivery men are at my house right now. NO WASHER! They only delivered the dryer.DO NOT SHOP HERE. I rarely, if ever, write reviews but I felt I needed to in this case. Again, I would never recommend this store to anyone. Furthermore I will never set foot in this store again.

Great customer service and cheaper than other competitors for the same items that I/We were searching for.

I went there today looking for a scratch n dent top freezer refrigerator. The youn man at the desk never smiled or said hello. When I said what I wanted his response was The only one I have is $500. He never suggested that i might look at a new model, on sale, instead. Clearly didnt want my business. I subsequently found one at another store and, yes paid slightly over $500.

If your on a budget Gerhards Scratch and Dent Outlet is the way to go. Their prices are fair for the quality products and service you get from it. I recommend them to anyone. Try them out, youll be glad you did.

My friend got a nice GE oven here.

Excellent price, great customer service and precise accurate delivery. I will certainly return for other appliances.

Great customer service, we found what we want in a very good price.

We found a washing machine we liked. It was brand new and just as cheap as in a scratch and dent store

Absolute nightmare... We bought a brand new GE dishwasher that came broken.. gerhards will not send us a new one.. it’s been months now and still broken after many failed attempts to fix it by GE.. please don’t waste your money or time with this store.

They try to closed sales with rebates the you would never get be aware sales rep more concerned about her phone that selling anything.

Nothing in stock. Have to order

Good guys. Great customer services!

We purchased a dryer from the time we walked in the door until the delivery truck pulled away from our home the service was excellent. Would definitely buy from them again.

If your not in a rush for your appliances.And want a snotty millennial who dosnt care if you need your fridge in a pinch.10 day turn around and they act like there doing you a favor..

Purchased a scratch & dent model dishwasher a few weeks back from Gerhards in Philly. I took it home with me that day and it has been leaving my dishes cleaner than ever before. I am very happy with the way it works and it runs so quiet you can hardly tell when it is on.

It didnt seem to be scratch and dent store regular prices

Linda Gerhard promised to price match a dishwasher by using 3 rebates. I received 2 out of 3 and asked why I never got the 3rd. Its now 7 months and no 3rd rebate and Linda has completely blown me off. Dont try calling after the sale is made because youll be on hold forever or call dropped. Poor customer service after sale is done. Her last name is on the building, way to lose repeat customers.

I have never been more frustrated, angry, or inconvenienced in my life. Our refrigerator broke and we lost a few hundred dollars worth of food. We thought that was bad enough. Went to Gerhards to find a specific refrigerator that we wanted. They said no problem and ordered it after we paid a lot of money for a brand new refrigerator and were promised they’d have it in a week or so (no longer than a week and a half). We scheduled the delivery and had to make all kinds of arrangements so that someone could be home during the time frame they gave on the delivery date. We were told 1-4pm. Well, 4:30pm the delivery truck pulled up and the delivery man called us out to show us that the refrigerator was badly damaged. It had such a huge dent that the door wouldn’t close on it. We didnt pay all of that money for a NEW refrigerator to have a broken one show up. We didn’t accept the delivery, of course, and called the store. Rich who sold it to us said we could just keep it and he’d take some money off and refund a couple hundred dollars. If a fridge door doesn’t shut what is the point???? Obviously $200 off of a $1200 fridge to keep a severely damaged fridge is NOT an option. Rich promised he’d order a new one and we’d have it in a week. We again were told it was scheduled to come on a specific day and timeframe. Again we had to rearrange schedules ahead of time to assure someone would be home. We received a call the night before and were told that it hadn’t arrived to the warehouse for delivery so they cancelled it. We got a call the next day (original delivery date) that they now had the fridge and we’d be getting it the next day. We switched schedules, canceled appointments etc so someone would be home. Early that morning we got a call from Rich again that the fridge they had was the WRONG one!!!! Now we are going on almost three weeks without a fridge. Then Rich proceeds to tell us it will take TEN DAYS before they could get the correct fridge and deliver it. Now we sit and wait. I have two kids, my 90 year old grandmother and mother all using our spare fridge that doesn’t work well and we just use for the freezer basically. Making lunches, dinners etc has been hell. I am not counting on actually getting this refrigerator in the ten day period. We are trying hard to find it at a different store and buy it elsewhere. The customer service is horrible, the staff doesn’t communicate with each other making most information false and they can’t even produce what they have promised.I will update if we ever actually receive our purchase or if we have to find it elsewhere. Just a warning; if you shop at Gerhards prepare yourself for a big headache and a lot of extra stress.UPDATE: That ten days turned into a much longer time frame with us waiting until Sept 27th. This was a Sept 3rd order. We have had it!! Went in for a refund and took our money elsewhere. Our new refrigerator will be delivered this weekend!! We will never go back to that store again and hope others think twice before shopping there. The thing that really got me was when after all of this they said it wasn’t their fault. At least take responsibility for your mistakes!!! Looking forward to our Best Buy refrigerator coming this weekend.....finally!

Do not recommend ghirard

From start to finish this place was professional and made buying an appliances a breeze. Thank you!

Nice people, good experience