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AutoZone Auto Parts
1420 14th St, Phenix City, AL 36867, United States
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AutoZone Auto Parts
Comments
Ja
Review №1

James was very helpful and took the time to make sure I was getting the right part and had all necessary tools to install

Ji
Review №2

Bought a battery here a year ago. Went to leave this morand battery was dead. Jump started my car and drove to auto zone, receipt in hand. Within 15 minutes they had a new battery installed, no charge. Excellent service.

Wa
Review №3

Thank God for the people who work in the Auto Zone thats down the street from my house 🏠 14th street Crawford Road

Je
Review №4

James D. At auto zone is AWESOME!!!!! When I say excellent I mean excellent! His customer service started from the phone call I made early that morning until I came to purchase the part I needed. When I’m in town I’m def gonna see him for any auto parts needs!!!

Al
Review №5

I went looking for a new key lock key chain and the gentleman found exactly what I needed. He even replaced all the things I needed. The previous store tried to sell me a whole new system for way over the value I paid from here. I did not need the whole system, just the battery and case, plus he cleaned it so it would work better. Thanks AutoZone 💯

Ki
Review №6

Very helpful and nice. Ill find out if accurate tomorrow

ma
Review №7

Always seems like there is usually just one person helping multiple people..

Al
Review №8

Great help with my issues.

Ju
Review №9

Timely service and sales associates with friendly manners; reasonable prices on most of their items. The store is clean and usually well supplied.

Va
Review №10

Well I went in to have my battery checked. Everyone was kinda busy. I stepped in front on a tall white guy with a beard and ask if he could check my battery. He rudely said mam Im on the phone. He didnt say give me a minute, Ill be right with you or anything, duh where is the customer service. Not one person say mam I will be right with you as soon as Im done. 20 minutes later I go in because no one came out to help followed by the store manager. She called a guy over and he asked whose next. The manager said rudely, mam he Said whose next. By this time I ignored everyone, I told them I was waiting on this one customer service guy I saw behind the counter named Joseph, but he was helping someone else. Joseph finally came out to help me with my battery. He had the by farr the best customer service attitude at this location. Keep up the good work. I believe in always delivering great customer service and Joseph delivered it.............

Ma
Review №11

Great experience! I regret not getting the young mans name who helped me bcos he was so personable and helpful. He even referred me to another business for another issue I had. I will definitely continue to patronize this business.

St
Review №12

Purchased a battery that zI did not need.Misplaced my receipt but they have so much information that I was given full credit and no fuss. AAAA+++++

Ba
Review №13

Midland, Ga location is always on point. Greg and his team are always friendly and knowledgeable.

Lo
Review №14

Went in and person behind counter disappeared. Not good but man came in from outside and asked to help. I was looking for jumper cables, the lady came over and pointed to them. They were not priced, I asked and she said $14. That would be fine, we went to the register and they rang up at $24.99 plus tax. I said thats too much so she called OReillys down the street and asked them. They had some 17.99 cables. We went down there. She told them that I was coming to put them on the counter but he didnt. Oh well.

We
Review №15

Got the battery tested and replaced. Thank you for the help!

Gi
Review №16

Michael W was very helpful. He helped. Find our part And demonstrated to Us how to install it quickly. He is Best helpful to Us. Thank you again Michael Us find our

Ki
Review №17

They always seem to have what we need, but NEVER, EVER have enough staff, the right tools to help install and its frustrating.

ro
Review №18

Staff are friendly, helpful and knowledgeable. Saved me hundreds of dollars with my DIY repair. Oh, did I mention they have military discounts!

Do
Review №19

Had just what I was looking for

jo
Review №20

I like it they have what Im looking for for my 88 chevy pickup

Ge
Review №21

Awesome. Replaced my starter. Tammy tested my old one for me and took the time to dig through the system and find my previous purchase from 2005 which saved me allot of money! Great customer service, thank you Tammy!

Ca
Review №22

Auto Zone always gives great service. They are the best!!!

Ch
Review №23

Went in found what I needed and was out in a flash. The customer service was fantastic 👍

Mo
Review №24

My place good and friendly people

Gl
Review №25

Great customer service.

wi
Review №26

They were very helpful. Service was above and beyond.

Jo
Review №27

Bad service!! No help

S
Review №28

Always an issue and lets not even get started on ordering parts online. Just go to another parts store and save yourself some trouble

Ca
Review №29

Busy when I got there, but thats because theyre good. Very professional and helpful.

Le
Review №30

Great service always on time good dependable parts

Ke
Review №31

Mike was an excellent help, very knowledgeable and took the time to give great cost saving advice.

Jo
Review №32

AWESOME customer service! Went above and beyond to help with any/all questions that I had, or anything that I needed! Thanks again, AutoZone! Very convenient location, too!

Jo
Review №33

WOW had a mechanical problem on my way through to north GA, and was able to get code pulled, buy the part, and borrow the tools to fix it. The staff was very friendly and helpful. Being a business owner I know how customer relations can make or break you. These guys deserve more than 5 STARS. THANKS!!!!

bl
Review №34

The kind lady helped me install my low beam quickly. While advanced auto parts would not assist. AUTOZONE>ADVANCED AUTO PARTS.

Ch
Review №35

Good place for parts.. They can order for next day delivery if not on hand.

De
Review №36

This store pretty cool order online for pickup or order in store for delivery. They are very knowledgable and experienced and willing to get their hands dirty.

Al
Review №37

Always helpful when it comes to the things I cant figure out.

Ke
Review №38

My battery died so they installed a new one for me. No extra charge! Great customer service

Al
Review №39

This auto zone is ways from my location however the service is worth it. I had a huge order that I placed online and they had every single item I ordered walked in and out in less than 5 min. Way to go to all the staff there.

Tr
Review №40

These guys typically have the parts your need in store .... And can order what they do not have .... Most employees actually know what they are talking about and can provide genuine knowledge and advice. There are times, however, when the worker clearly has no idea what a gas cap is or actually believes a vehicle needs blinker fluid .... There moments are rare ...but can be extremely frustrating when they occur.

Wi
Review №41

Very friendly staff and helpful. Went in for power steering fluid and the young man actually checked my brake pads as well to see if they were low. Definitely recommend.

Ro
Review №42

It is all good

St
Review №43

Great 👌

Da
Review №44

Didnt have the part I ordered online for in store pick up.

Ro
Review №45

All good

Br
Review №46

Quick & Great Customer Service, I was acknowledge & helped as soon as I opened the door

Ge
Review №47

Love getting my free oil change when using my rewards card

Co
Review №48

Staff was helpful in finding the taillights for my daughters car.

Li
Review №49

One of the most friendly and most helpful staff I have ever met. Ive been running into a lot of car issues lately and the staff has been very friendly and eager to help.

Da
Review №50

Thats a battery trouble pulled in there walked in gave him my phone number put it in the system ring me up a new battery came outside install it in the way I went! Excellent service

Da
Review №51

The customer service was beyond excellent, my car was running hot and I didnt have no clue what the problem was, Tammy took her time and helped me out to properly take care of the situation and get the right parts, she was very polite and beyond helpful, the best customer service Ill ever received!!!!!!

Ti
Review №52

Great service, very helpful

pa
Review №53

These guys were AWESOME they told me everything I needed to make my truck run better & it worked

La
Review №54

Awsome

Co
Review №55

Great customer service!

Ma
Review №56

Really love this place.

Wa
Review №57

The service was unsatisfactory, and should have been better, we left out still not knowing what was wrong because the employee said he couldnt spend that much time with us, he made us feel very unimportant, Wow! Paying customers should never feel this way

Eb
Review №58

Excellent customer service! Representatives are knowledgeable and willing to help.

sa
Review №59

Love this AZ, friendly knowledgeable staff, clean store and lot, always have what I need and if they dont they will find it!

Sa
Review №60

Great customer service

Tw
Review №61

The people are very professional and courteous when assisting you as well as calm when assisting others in a busy setting

Lu
Review №62

Nice staff very helpful quick service and help to find anything you need

To
Review №63

Had to order my part, but had the next day by lunch. Staff was knowledgeable and friendly.

Su
Review №64

The sales person was great. They put on my windshield wipers.

Mi
Review №65

Good crew works here. Always helpful.

Ja
Review №66

Right parts with a good price. They are always slow at the parts counter.

Cu
Review №67

Very helpful and took time to listen to my needs.

He
Review №68

I loved this place good price nice people.

Ty
Review №69

Great service and very willing to help!!

Ha
Review №70

Bot very helpful- asked for advice on windshield wipers and AFTER I purchased them, took them home, and tried to put them on, I went back to return them and the gentleman said Im sorry, you have special wipers we dont keep in stock, try another place. Will not be returning here.

Vi
Review №71

Love the workers that where there today 12/29 they where so helpful. .if I need anything for my car this where I am stopping from now on.....

Na
Review №72

Great service. They will help you with anything.

We
Review №73

The sales associate was kind enough to put my new windshield wiper blades on free of charge.

an
Review №74

You need the parts they got it and if they dont they can tell you who may have them

Jo
Review №75

Good service and friendly employees, especially Tammy.

da
Review №76

Great customer service and knowledgeable employees.

Le
Review №77

Great place for advice and to get the right part.

Ph
Review №78

Went in to buy some windshield wipers and I went to use my reward card and he was rude about that because it wasnt $20 he said its not going to matter then when he put my windshield wiper on I said Thank you and he was just rude theres plenty of other AutoZones I wont use this location no more

Ch
Review №79

They was good service thsnks

Mi
Review №80

The customer service here is excellent! Everyone here bends over backwards to assist you in all your automotive needs.

Le
Review №81

Great service employees are experienced

Ro
Review №82

Associates were very helpful

Sh
Review №83

Didnt have good selection of car seat covers.

Ro
Review №84

They need to ring people up instead of being on the phone the costumer on the phone can wait when your already in line to pay.

Bl
Review №85

I trust autozone for just about all my auto parts needs.

Lu
Review №86

Great customer service and knowledge people

Ti
Review №87

Good cust svc

He
Review №88

Order the wrong part, but they correct the problem.

Jo
Review №89

Good service

zo
Review №90

John has the best customer service!!

Lo
Review №91

Great service

Ph
Review №92

Staff was very helpful, and informative.

Ca
Review №93

The service was great. Thanks

Jo
Review №94

Great staff

Ka
Review №95

I went there to pick up a part for my window cuz of murder without good people and got some really good stuff

ji
Review №96

Like the service there but dont like the lady with the attitude that works there

Cy
Review №97

Price to high

Jo
Review №98

The lady that works there is very rude. You guys just lost a 5 year customer because of her attitude.

Ge
Review №99

Like Walmart. Slow

Ch
Review №100

We had called ahead you have a part ready. And it was!

Information
20 Photos
100 Comments
4.3 Rating
  • Address:1420 14th St, Phenix City, AL 36867, United States
  • Site:https://autozone.com/locations/al/phenix-city/1420-14th-st.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A174&y_source=1_MjQ2ODI0Ni03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 334-297-2600
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–9PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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