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Local Heroes Auto Service
278 Corona Rd, Petaluma, CA 94954, United States
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Local Heroes Auto Service
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Ri
Review №1

The indicator for the charging system went on in the car. I called them as the reviews were good. They told me to come on in, diagnosed the problem and fixed it the same day. I am very happy with their service!

Pa
Review №2

They are the best. Even when busy they always fit me in and do an excellent job. I highly recommend local heros for any mechanical maintenance or fixes on your vehicle.

Wi
Review №3

I have ALWAYS had a positive experience with Local Heroes Auto Service! The mechanics are always reliable and honest re: their diagnostics and any work needed, and scheduling is never a problem. Additionally, Diane is willing to help out with transportation when Ive needed a ride. Excellent service all the way around!!! Thank you!

Er
Review №4

Was great had car towed in morning due to bad starter called and offered rebuilt instead of new significant cost savings older car didn’t need brand new. they had ready by afternoon even though there were lots of cars in front of me. Fixed AC also prices were very fair. Taking my wife’s car for regular maintenance next week. My go to repair shop from now on

Yo
Review №5

They are indeed local heroes. I was traveling thru the area and needed some repairs done before heading back up to Oregon. From the thorough inspection, friendly customer service and outstanding work done I was very pleased. Whether you are local to the area or just traveling thru, get your vehicle repaired here. Thank you Cody and the rest of the staff!

Ch
Review №6

Local Heroes Auto Repair squeezed us in last minute for a much needed repair. They were helpful, friendly and professional.

Be
Review №7

Local heroes experience was great. Friendly staff, great work, and affordable price.

Al
Review №8

These guys were great diagnosing oil leak and other minor issues great relief to know & fix what’s going on. And to point out that other things need attention in the future.. but no pressure to spend $$$ until required or by choice. My choice. Thanks guys for taking care of my F250 super duty.

Ta
Review №9

Usually Im my own mechanic but decided to try and find a honest, reliable shop... First pick and I think i found it. Theyre awesome and i will be going back! 😍

Ca
Review №10

Friendly, courteous and professional service. Reasonable prices.

Li
Review №11

My mechanic referred me to Local Heroes after my car did not pass the smog test. They were friendly and efficient. They had to order parts for the repairs but they were finished early the next day and even came in under their estimate! What a pleasant surprise! Everything was taken care of quickly and easily. I was very happy with the service and my car is running like a charm. My heroes!

Lo
Review №12

The customer Service is Good. They the Auto Professionals had done great job

Ro
Review №13

The service manager was very helpful. I called on a Friday at 2pm to see if he could mount and balance some tires for me that day, he was slammed with business but told me he could make it happen. Brought them down and an hour later he was done. Awesome service! Thank you very much again.

Ka
Review №14

My mechanic moved out of state and my van had the good sense to die 3 blocks away from Local Heroes on McDowell. Id heard good things, it was RIGHT THERE and I needed to find someone new so I gave them a try. It was in need of a pretty substantial repair but they got it done quickly, they did it right, the charges were fair and the customer service was fantastic. So when it was time for an oil change, I went back.They scheduled me for first thing in the morning, took the van right in and we waited while they fixed her right up. The prices were comparable to my previous mechanic, and they were great about getting us in and out. More importantly, while I was there, a couple guys came in with a tire puncture. Local Heroes let them know that they couldnt do the service immediately. BUT. Jason didnt send them away. He called up the street to another provider five blocks away, made sure they could take an immediate repair. Then he pulled the out-of-staters vehicle into the bay, filled up the tire so they could make it the five blocks, made sure they knew where they were going and got those folks back on the road and made sure they werent late to their funeral, and all without pushing out the wait times of the customers who already were on the books. I really appreciate finding a mechanic thats honest, dependable, and FAIR. Theyre my new forever-mechanic, for all our vehicles. Oh. And theyre open ON SATURDAYS!!! Its like Christmas in July! Thanks, Local Heroes!

Le
Review №15

I had an overall great experience with this business! My car window rolls up now! Everyone I spoke with was just charming! They were great with communication, no suprises, and got the job done in a timely manner. Five Stars! My new go to shop.

Ni
Review №16

Very friendly and very helpful...get your smog done and tags issued in a one stop shop!!!

Ry
Review №17

I had a really good experience here, very professional and helpful when I was at my wits end with my Honda. Accurate quote and quick turnaround. Thanks!

Ni
Review №18

Run by good people but I no longer trust them with my cars. Would not recommend for anyone who is not knowledgeable about cars. My car went in to have a leaking water pump replaced. While this was being done, Local Heroes quoted replacing the air filter at $861. This is a $30 part that is replaced by opening a plastic flap and installing the new filter. It is done in seconds and they wanted to charge nearly $900 for it. The quote is shown in the attached picture. The total for having the water pump replaced along with some related components was $1700 with most of the cost being the water pump work.To make matters worse, the water pump they installed was leaking again within 3 months of their repair. I brought the car to my normal shop to get for an unrelated issue and they found that the pump was leaking again. My normal shop replaced the water pump and its related components for $1100.Local Heroes has also denied my request for a refund for their inadequate work and say I should not have used my normal shop to fix their mistakes. Will not be going to Local Heroes again and will not be recommending them to anyone.

Cl
Review №19

Tl;dr - initially had some communication issues, but Fred is a stand up guy and made it right.We will be working with Fred in the future when we need major service on our classic car.Thanks for the followup and getting my Corvette back on the road and registered.

Be
Review №20

I moved to Petaluma two years ago and didnt want to have to drive to Santa Rosa to the Acura dealer to have my RDX serviced. I gave Local Heroes a try based on reviews and have never been disappointed. Most recently I was due for a smog check, called on a Monday afternoon, was given a next day am appointment, and as usual they were very efficient. I didnt have time for a second cup of coffee before I received the call that they were done! They were also very careful regarding social distancing, allowing only one person in the office at a time, providing disinfecting wipes etc. Another positive experience!

Jo
Review №21

I have been a customer for 2 years. I find they are honest, have advised less expensive options and been very helpful in many ways. I highly recommend as a great local option!

Bo
Review №22

Great customer service, friendly and helpful. DMV vehicle Registration is a plus for all needing it.

bl
Review №23

I wouldn’t go to these people they are jerks. Completely rude even after I spent nearly thousands of dollars there. At least treat me better than a piece of garbage. You want to bring your part in well that’s going to cost almost 800 dollars for labor. But if you get it through us that will cost you 900 dollars.

Pe
Review №24

They were able to pick my car up and get the job done with excellence.

Jo
Review №25

Came in to get a new passenger-side rearview mirror, mine had been broken off by another car. The guy I spoke with leveled with me and said they could do it, but I could save some money if I ordered the mirror myself. The all Id have to do is bring it in, and theyd replace it for me. He even showed me the website to go to for the best deal. Took his advice, ordered it (only took about a week), and then brought it in. They replaced the mirror in a matter of hours. Great place, helped me save some cash, worked quickly, and were super friendly. Well definitely come back.

Sa
Review №26

As a single (and older) woman, I am so very happy to know that I can count on a fair, honest relationship with my garage and that Local Heroes is there for me. I have an older car and am willing to cut and paste to keep er going and I believe they understand that and work with me to do so. I live nearby and can walk back to my house - another plus as the shop is very busy and they dont need to be shuffling me around (although they gladly would).So very glad to have Local Heroes in my neighborhood!Thanks Guys

Jo
Review №27

I wish I could give this place 10 stars just for a review for Jason Widmer. The guy was incredibly helpful and a great source of knowledge. I was in a bad situation and he took care of me with open arms. I was just passing through but I wish I lived closer so I could visit this place for autowork. Thanks again Jason, Ill make sure to pass it along!

Je
Review №28

Great customer service and stand by their work.

Wa
Review №29

I went in for a to have my car pass a smog test. Though the state declined the reason for the smog fail. I was still given excellent service in a timely fashion and would differently recommend this shop to women who are on their own and need a trust worthy car repair shop. Trust is everything in this world and I would have my daughter start using them as well. That says a lot.

Br
Review №30

I am new to the area and needed a smog check. Right when I came in, they all greeted me and when my car came back with some issues (I knew something was going on with it) They explained it to me and treated me with kindness. I will be back for sure!!

Li
Review №31

On a whim I called for an appointment. (fixit ticket) Not only did they accommodate me, they were on time. Fast, clean, reliable. Two thumbs up!!

Fr
Review №32

Very fair pricing, great staff and work was done quickly! Lowest Tire pricing around and you can check their tire prices on their website without having to submit a quote request. The new owner has made significant changes and upgrades to the business.

Ti
Review №33

As this was my first time with local heroes Auto, I was pleased at the friendly service. Exceptional knowledge and fast service.

mi
Review №34

Ive taken two cars there and the customer service was awesome, they are fair and dont up sale you. I believe the work was top notch and feel like Ive found the spot for all vehicles.

Da
Review №35

Great customer service 👍

Mi
Review №36

Friendly staff an honest service

Pa
Review №37

Did a great job on my 16 year old car for reasonable price. Explained to me everything that was wrong but only did what was necessary to keep it going and safe.

Se
Review №38

I have used Local Heroes for 2 years now. They are very honest and do quality work.

Do
Review №39

I was referred to Local Heroes for a Smog Check. They were efficient and friendly.

Th
Review №40

The only two people I know that took their cars to this place were taken for thousands of dollars and they never fixed either vehicle. Even though they said they would.jesus how you managed to do this is beyond me.crooked stuff... Tom B.

su
Review №41

What a great shop Local Heroes are. Friendly just doesnt cover how nice they are.My father would be proud of me for going there.

Ro
Review №42

Calm and peaceful atmosphere, professional and friendly, and fair, reasonable prices.Highly recommended.

Ma
Review №43

Really great customer service friendly.

Sa
Review №44

Professional, efficient and friendly!

An
Review №45

New renovations to the Corona location made for a very comfortable, pleasant wait while my car was being smog-checked. New improvements also include online access to service history and warranties; very convenient!

El
Review №46

Incredibly kind people with phenomenal service

E
Review №47

Local Zeros! No one I know has ever gotten their car back without a major hassle. Every one has been told the have a problem with their cars chips. Some have waited over 6 weeks for repairs.

Sy
Review №48

Thorough diagnosis, friendly informative staff, repairs have been thorough.

Ra
Review №49

On July 22nd we were leaving on Vacation, into Northern California, Oregon and into Washington. As we entered Petaluma a person told us, that something seemed wrong with our tire. We continued on to our 1st destination, Petaluma KOA. as we parked we noticed that the tire on the driver side of the trailer seem off. We took it to Local Heroes Auto Repair. They informed us that the axle and drum were damaged. They called around for days to see if anyone had that axle. They had to order it, from the manufacture. It took some time to get the part delivered to Local Heroes, they were very accommodating to us. They would call us each day to keep us updated on the status of the axle.They did an excellent job on the trailer, it seemed to drive even better then before. I noticed what a smooth ride it was as i pulled the trailer home. i would highly recommend Local Heroes to others, and the owner and staff were the best, they made a difficult time seem easy. Thanks to Fred, Malissa and staff. they are a five star Company.... Thank you, Ralph and Martha Camacho

Le
Review №50

These guys are great. Honest, fast and reliable.

ge
Review №51

We were on our road trip to Petaluma and our car had a problem with the batery. So we local auto repair shop and found the local heroes. They are almost closed because of labor day weelend, but they were kind enough to help us with our issue.

Be
Review №52

They are the best! I would take my car to any of the 3 Local Heroes shops !!

Ey
Review №53

Amazing!!! They are so knowledgable and friendly!

Ga
Review №54

Had a electrical short problem in my BMW. They found it and now everything works now! Thanks guys.

Ju
Review №55

If I could leave ZERO stars I would Bob is here now and he was at MidasNow I will give Midas a nother chance

No
Review №56

It can be hard to find an auto service place that you can trust. Look no further, great rates and exceptional work!Vehicle: Ford Ranger Service Date: 06/15/2017

An
Review №57

I had my SUV stall out, I had it towed there after midnight, they got the alternator and battery changed the next morning. So far, they are the only mechanics who have touched my 2002 Toyota Highlander.

ch
Review №58

Very good.

to
Review №59

Friendly, professional service.

Sa
Review №60

Friendly, helpful, knowledgeable, reliable.

ra
Review №61

Bad service over charged

Mi
Review №62

Good service but a little pushy

ca
Review №63

Great staff

Co
Review №64

Great job

J.
Review №65

200 to fix a hole in hose.

Lu
Review №66

A real disappointment, they told me that my car did not pass the smok check and apart from that I had to pay them and if I wanted it to pass, they would fix it for me for a. I took it to another place and passed it on immediately.

Information
47 Photos
66 Comments
4.4 Rating
  • Address:278 Corona Rd, Petaluma, CA 94954, United States
  • Site:https://localheroesauto.com/
  • Phone:+1 707-763-2909
Categories
  • Auto repair shop
  • Brake shop
  • Car repair and maintenance
  • Oil change service
  • Tire shop
  • Transmission shop
  • Wheel alignment service
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:7:30AM–5PM
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–1PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:No
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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