Had a fantastic experience with Scott and the team at Earnhardt Kia. They helped me put the order in for my new Telluride and were communicative the whole way through to the arrival of my new SUV. I love the new rig and they provided a seamless purchase process. Highly recommended to anyone considering a KIA.
I was greeted as I pulled into the service lane. My vehicle was checked in and I was escorted to the waiting area and showed where the lounge and restrooms were located. After inspection of my vehicle Justin informed me of service and suggested repairs and costs. Very friendly and inviting staff and business. Definitely will bring my vehicle back and suggest Earnhardt KIA to everyone
Best experience ever!!!!! Me and my husband were looking for something different, and Victor went out of his way to help us in so many ways! We are blessed that he helped us! The customer service was awesome! He is one of a kind! The management, receptionist everything! Everyone was so nice! I highly recommend Kia! ❤️ Thank you Victor once again your such an amazing person!!
Avoid! we decided we wanted to talk about everything before we put money down but they basically wouldnt let us leave and by the time they got to a price that was reasonable it became about the principal that if you are able to go even 4k less then why are you pricing the cars so high. Even got told we were taking food out of their kids mouth because of the time they spent with us... we were actually gonna buy car but because we couldnt leave without all the drama we will never deal with them..
Ive now owned 3 Kias all through this group and its been hands down the best car buying experience ever! We owe that to Scott who is honest, responds quickly and great person to work with. Great customer service all around. Please visit this group if considering a KIA!!!
Just a great overall experience from start to finish! The No Bull pricing on this particular vehicle was very attractive and made it an easy decision to reach out for that initial communication. I was lucky enough to have salesman Brandon Wood answer my initial inquiry. He was very responsive and straight forward with my questions and request. After meeting Brandon on the lot, he continued to be a genuinely good person and everything just felt right. The price was great, the people were great, the facility was great...just a great place to buy a car. If they have a car you are interested in on the Peoria lot or any of the other Earnhardt properties, ask for Brandon...I know I will again. Michael in Finance was also straight forward and professional. One of the easiest vehicle transactions I have ever conducted in over 30+ years of buying cars.
I have purchased two vehicles at this dealership, both were very pleasant experiences. My first vehicle was a Kia Rio in 2016. I had all the service and maintenance done here and was always pleased. This week I purchased a 2022 Soul. My salesman, Brandon, was very knowledgeable and courteous, as were all the other employees. Finance was excellent as well. I highly recommend this dealership.
Great Service Dept - I had a much better experience than the location near Cave Creek and Bell Road. Even though this is a farther drive I will continue to bring my vehicle to this location for service.
Thank you Sam & Earnhardt Peoria Kia for the amazing service in helping me buy my new car. Sam was excellent in helping me find & acquire the best car for my needs & wants. They also did an amazing job finding me great financing that I could afford. The whole process was seamless & stress fee. If your in the market for a new or used car I highly recommend going & seeing Sam & the team at Earnhardt Peoria Kia. Thanks again for an excellent car buying experience!!!
Then entire buying experience was easy. Everyone we dealt with was a pro and was able to answer any questions we had about the vehicle we bought.10/10 would recommend!
Brandon was a huge help in helping us buy our new car! My wife and I went in with a budget and what we wanted and they did an amazing job getting us it. Great trade in value on my old car as well.If you need a new car, go here! Ask for Brandon specifically!
I ended at Peoria Kia because service advisor left previous dealership she used to work at and had to track her down. She is very professional, honest and accurate. In addition, she will not try to sell you something the vehicle does not need. Something I like about Peoria Kia is they do not miss lower engine cover screws as Rodeo Kia used to when doing oilchanges. The first time I took my car to Peoria Kia, immediately drove home and checked everything they said did on the scheduled services. All was as asked but 1 detail, called Heather and they took care of it. I recommend this dealership but always check the work done. That is how I put trust on anything or do not ever return. =) Cheers!
Very friendly and helpful employees all around. They treated me with respect and met all my needs. I would recommend this dealership if interested in purchasing a new or used vehicle.
Peoria Kia goes above and beyond for their customers. I have never had such a smooth car buying experience. Richard was the nicest most accommodating salesman I’ve ever encountered. He was patient with us and kept the communication going and got us the deal we wanted. I am impressed. Michael H. in finance also did an excellent job. Everyone was professional and made our first Kia experience great. I will recommend Peoria Kia to everyone I know! Thank you Richard & Michael, we love our Sorento!
Great experience. Friendly, knowledgeable,quick and efficient service. Thank Sherry,
This place is the best! They were booked out for 3 weeks when my tire light came on… I had picked up a nail in one of my tires and kept loosing air. I pulled in and was immediately met by Mark who said he would take care of me! They squeezed me in, got me a new tire and put it on! I was so grateful!
Wonderful dealership and one that you can truly trust. Staff is very friendly, helpful and willing to find solutions for whatever your problem is. Been going there for 6 years now 💜💜💜💜💜
Enrique was fabulous! This was my partner and my first car purchase and he and all the staff made the experience spectacular. We will for sure be coming back in the future when we need another car 😁
My husband and I just bought a car here from Victor. 100% recommend, we have no reservations. 95% of the recommendation comes from our experience with Victor. He helped us trade in 2 cars and got us an incredible value for both, got us the best price for our brand new 2021 car despite the shortage, talked straight with us about financing and getting the best value, and has been there every time weve needed him since. Im sure there are many salesman who could learn from him and the ones who currently work with him are blessed with the best. The other 5% comes from the financing guys - no complaints there either! Super friendly and straightforward guys. Also, they didnt try to oversell us, which is a big deal. If youre getting a KIA, you have to come here.
Justen has been my service advisor for several years. He always has been friendly and helpful to me. I may be a grumpy old man at times (86 in September) but he does what needs to be done. I really appreciate his help and advice.
Justin and Brian in Service were great. Brian made certain my wifes vehicle was ready for her and even turned on the Auto Headlights. Usually the lights are turned to off during service, Nice tough!
I recently moved here from another state and started taking my 2014 Sorento to Earnhardt Kia of Peoria to get my oil changed. I have always taken excellent care of my car and have never had any major problems. I realize it’s getting older and problems are going to arise.It started happening that each time I took my car to this dealership that something was wrong and it needed repairs. I didn’t question this. The last time I was there, Justen S told me I need several thousands of dollars worth of work done to my vehicle and that I should consider a warranty. He said that it has to do with the oil pan seal or something like this. I told him that I’d not seen any oil leaking on my garage floor. I explained that I would come in if I saw oil on my garage floor. Justen proceeded to tell me that he would not put it on record just in case I decided to get a warranty. If it was already on record that the warranty would not cover it. Justen was trying to swindle me out of $4000 in unnecessary repairs!!!! At the very least, he thought I would purchase an extended warranty.Fast forward a few months and I decided to get my oil changed at an independent mechanic and get a second opinion on the oil pan issue. I was told by the owner of Modern Motorworks that there was absolutely no issue with my oil pan, gaskets, or anything else that seem to be wrong with that general area. This is when I decided not to go back to Kia at Peoria.My mom, who has a Kia as well, went into Earnhardt Kia to get an oil change and was told that her brakes needed replaced. She didn’t get them changed right away, but each time she would go in, they would tell her that they needed replaced. She was explaining to me that she thought she had just gotten her brakes replaced the year before, but couldn’t remember. I told her that I thought she should probably try a different mechanic and I explained to her what happened to me and that I thought I was being taken advantage of. My mom made an appointment to get her brakes changed at the same place I was now going. As it turned out, the mechanic checked her front brakes and her back brakes and had shown and explained to her that her brakes looked practically brand new! They did not need to be replaced!Now I know with 100% certainty that Earnhardt Kia of Peoria is taking advantage of people and telling them they need repairs when they do not! I am questioning every repair that I have had with Earnhardt Kia. I am calling Kia consumer affairs! I am going to the top! I am writing reviews wherever I can! This is infuriating and the reason that car dealerships have such bad reputations with their service department.I just want to warn everybody out there so that when you have a major repair that Earnhardt Kia of Peoria wants to fix, please go get a second opinion!
Hats off to the Earnhardt peoria kia team. Came across an issue. They were able to solve the problem with complete customer satisfaction all the way through. Would recommend this team to anyone.
Worst company to deal with ever. I started purchasing a car in August, the car wouldnt get into the state until September 2nd. I was finalizing all the paperwork and was ghosted by my sale guys. Following week I started the process over sent them more paperwork and once again was ghosted by them. No professionalism or honesty with these guys
Excellent customer service in the Service Department, at least from the three servicemen and women that assist me. At this last particular visit, I was assisted by Justen, Brian and Heather in service accounts. These three assisted me and my car, and I am very pleased. I raved about them to the people in the lobby and outside of the service area today. Usually, Justen is my main point of contact and my assigned Serviceman, and he is always on top of the care needed for my vehicle. He keeps me updated and informed throughout the service experience, informs me about recommendations for servicing my car and always appear to be reasonable. When it comes to servicing your vehicle, you want to go to a place that handles your car with care, completely maintenance your vehicle on time, but most importantly, you want to feel like you’re not being taken advantage of or over charged. Some prices are uncontrollable, but overall, I don’t feel taken advantage of, and the prices are reasonable or as expected. I would totally recommend servicing your car at Peoria Kia Service Department, based on my many interactions from these great people!
Justin is my service advisor. He is very knowledgeable and always keeps me informed about what is needed on my vehicle. Ive never had an issue with the work they do.i would highly recommend.
Great Sales and Service center.Service department will fine a away to get youre car in for service..Thanks Guys
I had an amazing experience, they walked me through the process perfectly. Absolutely will be having my business again!!
It was devastating hearing that after an accident our 2020 Kia Soul was totaled. Being totally satisfied with this Kia Soul and the previous Kia Soul, we returned to the dealer to find out what will be needed to get another Kia Soul. For the third time...it was painless... very expertly handled by our salesman Victor,and all of those who prepare the financing then the finalizing with the accounting office. We love this Kia dealership, always friendly, accommodating and excellent service for which we thank Sherry for that. If you have not experienced Earnhardt Peoria Kia, it is about time. You will love them and be thankful for them.
I chose Peoria Kia because they actually had service availability this week compared to the one in Goodyear. But they were surprisingly quick and super friendly. The waiting area is comfortable and clean. I will definitely give this location my future automotive business and recommend them to my friends and co-workers.
My wife and I went to buy a car at this store. A nice salesman was helping out when this old guy named Victor came out screaming at him. This old guy was verbally abusive. My wife and I were so embarrassed and humilated that we left the store immediately. I would never buy a car from this place. stay away from this store unless you want to deal with this horrible man.
Service writer Mark took good care of. Got us a Lyft ride to and from home. Amenities suck. Coffee is terrible and no donuts or snacks while waiting. They charge enough for service. All in all car was repaired and that is the important thing.
Best car buying experience we have ever had! Customer Service was outstanding! Contacted them unsure if we would be able to get the deal we needed; we got not only what we needed but more and all at a price that was just right for us! No pushy sales, just listened and worked with us from sales to finance. I HIGHLY recommend this dealership! Thank you Christian, Jordan, Brandon and Heather! Outstanding experience and super happy with our vehicle!
Amazing people to work with! Gave me way more for my trade in then my husband and I hoped for. Super nice and super helpful. Highly recommend. We worked with Shane and Zach!!!!
Very happy with my experience here. I would recommend Peoria kia to anyone
Walker was outstanding to work with. For being on the job just a week or so, he knew quite a bit about KIA vehicles. It is worth mentioning that some older, more savvy salespeople could learn a bit from Walker and his sales techniques. In our car shopping efforts, we ran into mostly cocky and pompous sales staff.....not Walker though. Pretty grounded individual.
I take my kia here for maintenance and everytime its pretty quick. I thought my tire sensors were bad and they said its because the air was lower than the sensors wanted. I felt stupid but they made sure it was fine and treated me well.
Service technician at Peoria Kia assisted Us in correcting a problem with our tire pressure.Service was great atmosphere was clean. The problem is corrected
Routine oil change in timely manner.
Awesome dealership. Just needed a part but approached by very sweet and informative salesman
Best dealership in the valley! The car salesman James helped me find the vehicle I wanted and got me the deal I was looking for hassle free! Hands down the best car salesman I have ever dealt with. He was friendly, knowledgeable, didn’t beat around the bush when it came to negotiations, and best of all had me in and out of there with my brand new car in a timely manner! Easily exceeded my expectations and was outstanding overall. Will definitely stay with this dealership whenever I purchase any vehicles in the future.
Justin in the service department has always made sure my car is in great working order. Have a 2011 and I am confident enough to soon be selling it to my 16 year old.
Absolutely love dealing with the sales and service department. I bought a F150 from them and the sales team got me a awesome deal I left with the vehicle I wanted and at a great price. Also got a service package too, and let me tell you the service department is awesome I love dealing with them they always go above and beyond and the customer service is outstanding. Thank you sales and service you guys are awesome!!
Their customer service Brian is very good with this customers but overall the dealership is not even close to what Im used to at the Kia Puyallup Washington dealership. Here in the Arizona the steelership has so many other car dealerships I really dont think he cares for his customers he just cares about the money.
Was there a little to long. Went in already approved but still to long. The SUV that I got was used I noticed it had a crack in windshield they said they would replace it and send someone to my house. Now I have to go all the way to Avondale that is over an hour drive from where I live. A little inconvenient for me.Im 73 with a liver decease so I usually dont drive that far. So my son has to take off of work to do it for me. Other then that so far ok.Still no windshield been over 2 weeks now. This is getting a little ridiculous.
Great car buying experience! None of the high pressure sales tactics. Everyone from sales to finance was awesome! This is how it should be done! Big shout out to Johnny Pearlstein, Michael Hayes and Earl! Thank you so much!
I just bought a used 2020 Kia Optima. I love this car! I saw it online & James Arroyo who took care of internet sales, was just awesome!! I HATE THE CAR BUYING EXPERIENCE! It has never been pleasant, the haggling, the pressure, the B.S. the vultures at other places that keep picking at you with different prices.It was not like that with James. He gave me a non-sales pressure approach, answered all questions I had, AND even continued to help me when he was off and away from work! I love he let me take the car on the freeway & really get a feel for the car. You were awesome James thanks for all your help and the EXTRA effort he put it in start to finish! I will be back for another purchase someday! THANK YOU!!!Kindest Regards,Melissa
Every time I come in, from the buying of my Sedona to any maintenance I need, everyone is so kind and friendly and very straightforward about the details. Fully recommend coming here for your vehicle needs.
Excellent service department! Very impressed. I was able to make an appointment in a timely fashion to have my flat tire replaced. The service technician, Brian went out of his way to provide an excellent experience. Communication was top notch and he made sure all parts were delivered to the store before my appointment. Thank you Brian!
As always Peoria Kia has EXCELLENT customer service. I live by the Prescott Valley Kia but I will drive an hour and a half to Peoria Kia because they have the BEST customer service.
Victor Rodziewicz was extremely helpful and very kind. I 100% recommend asking for him if you’re looking for a car to buy.
We bought a new 2020 Sorento here. A very pleasant experience! Victor was a great salesman and worked with me (along w/sales mgr, Larry) to get my husband & me the best possible deal on our car! Even a good trade in price on old car & got military discount as well. Earl went over all contract paperwork and answered all questions. Love our new car & would highly recommend Peoria Kia if youre looking for a new or used car!!! 😄
The Service Team Rep Sherri was alert, friendly & kept me informed as to progress. Plus she sent for a car to take me home from Service Dept and sent a car to take me back to Dealership. My first time as a customer.
I came in with a flat tire and they fixed my tire and my air conditioning I was so happy when I left thank you Kia and Mark was so helpful with this matter thank you Mark
They were friendly and fast with my oil change. Thank you, Sandi Sims
Easy to make appointment and they where fast on getting the job done
Had a great experience at Peoria Kia. When we first got our car, Richard helped us then. That was about 4 years ago. When we went this time, Richard was still there and helped us again. He was attentive and informational. Made sure we were well taken care of during the process. Explained everything when we were doing it and made sure all of our questions were answered. If you are in the market for a car, please go see Richard!
I recently bought a 2021 Kia Soul from Enrique Daniel Rojas he was the Best!! Very nice and professional I would highly recommend this dealership and Enrique
Horrible experience. We purchased a brand new Kia Sorrento a little over a week ago. My wife really wanted to have homelink on her new vehicle and our salesperson Bob Hart promised it would be installed before we picked up the vehicle. When we went to pick up the vehicle the homelink had not been installed. We live about an hour from the dealership and we’re told by our salesperson Bob that we would get a free tank of gas for coming back to get it installed. Service advisor Heather reached out to schedule our appointment. I explained that I had an hour drive and would appreciate if the guy who installs these be there at 8am. She said she would make sure he is there. I showed up at 7:55 am and sat around till 10:20 before I was told the guy was not their yet. I went to complain to Chuck Weesner and how unprofessional can you get. I cannot believe they have this guy running the place. Trust me when I say they don’t appreciate your time or money. Shop elsewhere!!!!!!
Outstanding day at the dealership. Friendly environment and professional team. GM Team was extremely helpful. No wait time. I recommend Earnhardt Peoria Kia to all who are looking for their next vehicle!
The Service and Parts staff at Earnhardt Peoria Kia have been exceptionally customer service oriented.
Always an easy process in service Griffin is beyond perfessional and communicates everything as needed.
I have been going to Earnhardt Peoria Kia for 2 years. Their service has been great. I deal with Sherrie in the service dept. She is awesome to work with. Few days ago, I couldnt book appointment online and needed service before a trip this weekend. She squeezed me in on short notice.
Mark Dahl was FANTASTIC to work with! His business card says Tour Guide and that is exactly what he was. Mark helped us with no pressure. Heather in finance was also very informative and helpful - there was no pressure to buy extras. The entire experience was excellent!
Good job done. Im happy with the car I purchased
I was impressed with Brandon Wood and his knowledge about the new Kia Sorento Hybrid 2021 I came in to buy. Ive had several Kia models and know that the features and functions can be somewhat complicated. He was very helpful in all aspects of my options to buy and get future service. The whole team seemed to work well together. And, even the finance guy, Earl, was fun to work with. Ill definitely give them opportunity for my business, and recommend to family and friends.
Went to test drive a couple cars. Enrique, I think that was his name. Awesome!
Enrique was very helpful and made the whole car buying process easy and efficient for me and my boyfriend, we definitely will go back!!
Christian is amazing @ Earnhardt Peoria Kia! We made the 1 hour drive to that location to look @ a specific vehicle. I went back just to deal with him even though we were notified that 2 other dealers had received that specific vehicle that I was looking for. No pressure, no hassle, no headache.
This was the best car buying experience I have ever had. After talking with two other Kia dealerships I drove a hour to come to Peoria Kia and I’m glad I did! Excellent customer service from Michael and Johnny! They listened to my wants, budget and did not pushing me away with bad sales tactics. They certainly delivered on their “No bull pricing”. Don’t waste time with any other dealers and go to Peoria!
This place is amazing- love the customer service and my tech is always friendly and on time
Heather my service writer did an excellent job,I was very happy with the service that was performed.
We had a very pleasant experience with Mark while purchasing our Carnival. He was extremely helpful and we definitely recommend him to anyone looking to buy a car!
We brought our car in for an overdue oil change, to have the tires rotated and balanced and a few other minor checks. Our service rep Sherrie was excellent. Since the mileage was so close to the 75,000 mile service, she recommended that, laid out specifically what was included, and the cost. Additionally we were able to request certain items not be done and the charge removed. Overall the experience was excellent, the service members were helpful and pleasant, and Sherrie made the process run smoothly. Definitely would recommend.
I had a very wonderful experience. Did not feel pressured at all. They worked with me and now I am driving a beautiful car.
Enrique Rojas was awesome so helpful definitely will recommend him. The finance dept was awesome too.
We recently bought a 2021 Kia Seltos from this dealership on 2/15. It was a great experience. Our salesman, Johnny did a great job. Very respectful team and was great to work with. Earl, the finance manager was also professional and was helpful though the car buying process. I do recommend this dealership.
Thank you Heather for your help in getting our Kia recall completed. We appreciated as well you getting the vehicle washed as the dealership we had purchased and had serviced from never did! We will be back.
This dealership was so easy and comfortable to work with. I would definitely recommend the sales staff and service to anyone needing to ask questions or get maintenance on their vehicle, even if you did not purchase it from them. They are happy to help.
Always excellent service at Earnhardt Peoria Kia. Service adviser Mark Cronk is top notch. Always explains what is to be done, never tries to push unwanted services on me. Any work to be done is done right the first time, and within the time frame given when you drop off your car. Nice waiting area if you choose to hang around. Highly recommend.
Victor the BEST salesman, and also Nate in Finance great to work with along with Earl...Brian Simon in service is amazing and awesome to deal with, everyone at Kia is AMAZING!!!!!
Justin is the best. He takes of me and my cars with care. He goes out of his way to make sure my needs and my car’s mechanicals are done right.
Justin in customer service is outstanding!! Its a pleasure to have them service my vehicle.
No beverage offered and found a flaw in the rear bumper, not big. They worked with us coming in late, mum is so far happy with her car.
Always kept informed of the progress, the findings, and time frames of my vehicle servicing. Thats important!!!
From the moment I stepped onto the lot it was nothing but a GREAT experience. I highly highly highly recommend Austin in the Sales department!! He was knowledgeable, friendly and truly went above and beyond in everything I needed! If youre looking for a Kia ask for Austin and you wont be disappointed. Thank you Austin and to the amazing Kia team! Im one happy Kia owner!!!
Victor was our agent. Wonderful person to work with.
Had the best experience of buying a in my life
Keeping this short? Not gonna happen. Great experience with this dealership, specifically Mr. Cory Coronado. Cant say enough good things about him and the job he does. Never any pressure, just a helpful, personable attitude. But mine was a VERY unique situation, more on that in a minute. In 2018 I discovered these Buick wagons and started on a savings plan to get one. Fast forward to 2020 and Buick announces they will not make them anymore. Yikes! Time to get going! The local inventory was unbelievably small, and what was available was NOT what I wanted. Off to the internet! One day I came across a listing at Peoria Kia and it seemed like one of those too good to be true situations. Called them up and immediately started talking with Mr. Coronado. Heres the kicker though, the car is in Arizona and Im in Virginia!! I am definitely an old-school guy when it comes to car buying. I kick the tires, drive it, etc. For me to buy a car sight unseen was such a huge move outside my comfort zone. So now this whole deal centers on just how much TRUST you can have in a car dealer. Car dealers often get a bad rap (some deservedly so), but in this case I felt my trust was well placed. Mr. Coronado answered ALL of my questions and addressed ALL of my concerns. We went back and forth on the phone and via email soooo much, and he never got tired of helping me. His dedication and positive attitude really made things work. All paperwork was done via UPS minimum 2-day. There was the issue of shipping the car cross-country, and we got that done. There was also some confusion on how Arizona handles out-of-state titles (STILL working through that! I am tired of going to DMV!), but it will eventually be resolved. I attached two pics (which one is me and which one is Cory?), and I tried hard to reproduce his original picture. All in all it took longer than expected (about 30 days), but that was due mostly to issues at my end not theirs. If you live near Peoria, and need a car, I recommend this dealer. I specifically recommend Mr. Coronado. Thanks again for all the help.
Fast service and prices are a lot lower than I thought to get repairs done.
We were greeted at the door immediately and taken care of right away. We went out to look at a few cars and was told everything we needed to know about each car shown.
James Arroyo was an excellent sales agent. He made it a very easy process no stress whatsoever kept me up to date on every step. Overall had a great experience thank you James
This was by far the best experience buying a vehicle!! I highly recommend buying your next Kia here!! All the staff are so wonderful!! We were in and out in 2.5 hours!! And we love our new K5, what a beautiful car!!!
The advertising price of the vehicle on the internet and the posted mileage was 11k less than the actual number. A $16.8 k price became $20,300, the sales manager, Zachariah was awful and rude to work with. The sales person, Shane was trying his best to help. Would not recommend any one to buy a vehicle here.