Our sales guy JJ was great. We love the car we got. On the down side we traded in 2 cars and I didnt get a fair trade in value for one of my cars. I know you never really do but this was exceptionally low. We still took the offer for many reasons. But I definitely wasnt happy with it.

Everything went well with my repairs, eventually. They worked with the warranty people and took care of all that was needed. The repair facility is extremely clean and well managed. They are very thorough. I was taken back to my car to retrieve some personal items because they had to keep it overnight, so I saw firsthand how the sausage is made. My car was torn apart so they could look at everything! It drives like a different car now. They know what theyre doing. The only bad part was working with the rental car company. I didnt get a loaner from the dealer. Because it was a warranty repair they had my insurance company pay for the rental overnight. It added an additional/unnecessary hour (minimum...closer to two hours) to the process, which was a bit frustrating. But Liberty was - as always - very easy to work with; the people are all very friendly, patient, and most importantly - knowledgeable.

Matt Steigerwald always provides professional service. He is efficient, effective, and seems to be a very nice guy. He went out of his way to get a part locally so I could get my car back quickly. People think I’m crazy taking my car to a dealer for service, but Liberty Buick has been providing excellent service for the 15 years I have been going there. I’m a diehard fan!

Just outstanding, John Harrison was the best sales person i have dealt with in my life I had intended to purchase a new pick up truck but no one responded to my requests for information. You s be very thankful you have such an individual as john on your sales staff.I enjoy all my moments with John and the liberty staff THERE GREAT

Excellent service, Ive been taking my vehicle for oil changes since I first bought it. After 5 oil changes I got my 6th for free. Matt at the service department has been my only contact there. He takes care of me in a very professional manner. I get a complete repirt on how my car is doing, they do multiple checks, tire pressure and go the extra mile by washing it. Truly exceptional service, I highly recommend Liberty Buick.

We bought a car about 5 months ago, was told they did an oil change and everything when within 2 weeks of having the car had to go get an oil change. They also did not tell us that it did not include a spare tire. Called them and never said sorry about it or at least help us out. Got stranded in the middle of the free way looking for a spare tire because one of them had popped when there was never a tire, and all cars should have a spare tire when sold. This was very unprofessional and unsafe, they could at least let us know so we could have been prepared.

I own a 2011 Buick Lucerne with 175,000 miles on the odometer. All services have been done at Liberty since day 1. This time you replaced the front struts, strut mounts, rack and pinion steering gear, one motor mount and the engine oil pan. Well worth the $5000! The car rides much quieter and the steering is precise. Many thanks to your service staff, especially Matt, who has advised on all repair issues for years.

Steve Weber took care of us had an awesome first time experience at liberty buick. Amazing customer service by Steve

I contacted my service advisor, Colette Perrone, to schedule s convenient service appointment. Collette was personable, professional and attentive during the checkin of my vehicle. She kept me informed of the progress on the service of my vehicle. It is always pleasure doing business with Colette

Very professional people not pushy or in your face. Made us feel like family

Best car buying experience ever. I worked with Ken via email for a couple months before I was ready to buy. Justin listened to my wants and needs. The financing easy and clear no hidden costs. Love my Buick Encore

Everybody was very knowledgeable and worked hard to give me an excellent experience.This was my first experience with Buick and I am sold on this dealership.Darrius went above board to complete the sale I would highly recommend him he was not pushy. I will be back when I will be in the market for another car.Enjoyable experience!!!!!

My Service Advisor (Matt) was extremely courteous, professional, consultative and efficient. I really appreciate your focus on customer service, fair prices, no pressures applied to increase spending, etc. Thanks Liberty Buick! You have a loyal customer in me.

Staff is very nice and friendly. But it took a very long time to get my paperwork and to get out of there. Matt was very good though and very honest and super friendly hes a very good guy

No problems at all, love the lyft ride home option, receive it on time, deliver on time. Great service

Great customer service, although I was in the previous month for the same thing (ignition coil) and yet they didn’t notice my other one was going bad? Just odd for another ignition coil to go out that fast right after the other.

The salesman, Randy Edwards, was very knowledgeable and considerate of our needs. I was very impressed with his performance and knowledge about the vehicles at the dealership.The financial person, Tim Johnson, was excellent in the way he explained what was happening.Overall, I cannot express my feelings about how they handled the transaction.

I went to the dealership for my first oil change. My service manager was Cody Taylor and he made my experience very nice. Cody is very knowlegable and made me feel at ease with the work that needed to be done on my Buick. Thanks Cody for all that you did for me

We recently leased a 2022 Buick encore GX. Our salesman was Randy edwards and he was assisted by Simon Mindnut. This was the quickest deal we have ever made. Very pleasant atmosphere and not a lot of pressure. We really like our new car.

Greeted by tech at driveway, on the list and told me where to go and see the service advisor Matt. Matt took care of all my needs and found a recall. Parts now ordered.Left feeling very good about the entire service experience.

Matt Steigerwald scheduled me early in the AM to accommodate my busy schedule. His technicians not only performed a tire rotation and oil change, but also diagnosed my battery was approaching the end of its life. They installed a new battery and even checked my breaks since I was concerned they were going bad. Overall, my experience was phenomenal and I would not take my truck elsewhere for service.

Always a pleasant experience. Had an emergency while traveling and the service department got me in early the next morning. Fixed the issue and had me on my way. Thank you Matt Steigerwald.

The help I got was very professional and the service was great.

Jim has been taking care of my wife’s cars for 13 years. His service has always been friendly, courteous and most of all trustworthy.

Coulette was very pleasant and professional. Service was excellent.

I was treated like a Queen & service was quick & easy. The lounge is easy to access, comfy & there are treats available. I was impressed with the experience.

We are very pleased with our purchase of a 2021 Buick Envision at Liberty Buick. The sales team was very helpful to point out the many features and options with no pressure and created a friendly atmosphere. We received a great deal on the purchase and trade in value. The salesman (Randy) was very nice and always courteous. The General Sales Manger Justin Sgro was very professional and friendly his attention to detail is reassuring to say the least. The sales team created a professional, friendly and helpful atmosphere which aided in the decision to complete the purchase. We love the car and it meets all of our needs and expectations. A big Thank You to all at Liberty Buick.

It was awesome. Loved everything about my experience there. Jerry is the best salesman ever.

Matt Steigerwald did an excellent job of explaining the invoice, the Vehicle Condition Report as well as when my next visit is to be scheduled. He applied a discount and I also got my car washed!!!!! Thanks

I had a great experience at Liberty Buick. Everyone is friendly and made me feel very comfortable in buying my Encore. I would recommend them to others. Randall is a great Salesman.

We looked at many dealers to find a quality used car for our grandson without much luck. We then went to Liberty Buick and were taken care of by Justin Grubb. He found exactly what we wanted and the sale process was painless. Our grandson is very happy and so are we.

Got a Oil Change for My Buick 2020. The Technician failed to put new sticker on for next oil change. Failed to reset computer for updated oil Life. Basic items. My service Rep Charolet was great and took care of all my request! Exceptional!!!

The waiting room is clean and offers of coffee, hot chocolate and the viewing of the television made my wait very comfortable. I was kept informed about my car via text messages snd Jim. Pleasant wait.

I am disappointed that GM, or the owner is making employees wear masks, which have been proven over and over, to not work for viruses. So, your employees can wear a mask or take a vaccine that may or may not kill them, and definitely will not stop them from getting COVID-19 or spreading it to others. This is no way to treat your employees.Other than that, everything was OK.

Steven Weber was very professional and alerted me that my 1st oil change was free. I was treated with respect and dignity. I will definitely recommend Liberty Buick to all I know and Steve Weber for his expertise.

I had the most awesome experience at Liberty Buick. I have been kept well informed and everyone there has been very professional, courteous and pleasant. They have had endless patience with my endless questions. I highly recommend them if you choose to purchase a vehicle.

Justin Grubb did a great job finding what we wanted in our price range. Thank you for making it a fun and painless experience! I will be coming back for a new Buick soon!

The sales representatives were very professional. explained everything that they were doing to get me the best deal available. gave me a tour to the service department in case I needed to comeback. they took the time to explain everything. I am very satisfied with with their job,

Oil Change It always seems to take an hour and half so could be faster service.

Justin Grubb was very helpful, and extremely patient with me and my family while we were looking to find the right vehicle. With the fear and anxiety of purchasing a vehicle, he made it very easy, and stress free knowing we were getting into something we could afford.

Everyone there from the man that greeted me just as I drove into the service bay to the person that gave me a car to borrow were so friendly and patient. My service rep Colette was especially nice and efficient.

Bryce was professional and willing to work with me in order to make my budget and finances work. Highly professional and a quality experience.

Cody Taylor is awesome, friendly and professional. The service department is great

Matt was wonderful, he explained very thoroughly all that was done. I had used the shuttle service & was so convenient.

Having never taken a vehicle to this dealership I was nervous as to the process. However, the customer service agent was extremely helpful and answered all of my questions. The service writer, Jim, was outstanding. He worked hard to make sure I was aware every step of the way. Additionally, they made sure I was set with a loaner car so I could get my children.Ive been burned out by poor service from Midway Chevy and have honestly thought about abandoning the brand with my next vehicle. However, this experience has changed my mind. Customer service is so very important and I wish more dealerships prized it.

I ran errands that morning and finished sooner than I expected to, so I was early to my appointment to get my car serviced. Never-the-less, they took me right away and serviced my car and sent me on my way. Very pleased all the way around.

They sent me a letter offering me $100+ off my leased 2020 car monthly payment if Id turn it in for a 2021 model with no turn in lease deposit. After he talked to his boss, he returned and said for $1500, we could continue. What a waste of time.

ALL WAS FINE EXCEPT YOU ASKED IF IT WOULD BE ALRIGHT TO SEND A REMINDER.. OK. NO PROBLEM. BUT YOU MUST HAVE THOUGHT WE HAVE DEMENTIA, SENILITY, OR ALSHIEMERS. TWO MINUTES AFTER HANGING UP WE HAD A REMINDER TEXT FOLLOWED BY FOUR MORE REMINDER TEXTS THAT DAY THEN SIX E-MAIL REMINDERS THE FOLLOWING DAY. I HOPE STUPIDITY DOESNT RUN THROUGH ALL OF YOUR CUSTOMERS AS YOU NSEEM TO THINK I RUNS THROUGH US.

I dont think they really care if you have not so perfect credit they just tell you u dont have enough down for what you want and never communicate after that, ran the hell out of our credit thou, most other dealerships atleast say look you cant get that specific vehicle at 32k but we have a few at lower price that may work. My personal opinion is they dont try for you if your credit is challenged

Loved it, great timely service. Awesome

Very friendly and accommodating. Would highly recommend them.

Bryce did a great job explaining the car and was very relaxed and no high pressure….a great experience

Matt made sure I was comfortable in the lounge. He fixed my squeaky door and kept me updated during the whole process.

Our agent was John whom was very polite and professional. We already had in mind the vehicle we wanted and at the price we wanted at this dealer. We came at 7pm just an hour before closing and sat down and did all the paperwork and financing in just over an hour. John was awesome in explaining the process and keeping us hydrated. The experience was no hassle, to the point and I couldn’t be happier as a customer. Will definitely go back again and again, unless John retires.

I got my appointment quickly for the next day. Service was fast and friendly.

I had the ac coil changed in my car. Steve Weber, my service associate, was so pleasant and professional. He told me how long it would take. I requested a loaner car, which was very clean. Everyone was so accommodating.

Jim Frith has been our service advisor for several years and has always done a great job for us. If issues are uncovered in the inspection, he tells us clearly what needs to be done, why it needs to be done, and how much it will cost. Its because of people like Jim that we always recommend Liberty Buick not only for service, but for new and used car sales.

Matt was incredibly helpful he let me know everything that was being done and what my vehicle needed. He also price matched tires for me

Our salesman Glen Ryan was very nice and knowledgeable! The best experience we have had with anyone!The dealership is very clean and everyone was friendly.

Collette is the best. Always professional and friendly.

Good service, fair prices. Very thankful they were able to work me in when my air conditioner started leaking coolant. Matt is a good service man.

I was treated like a VIP and very friendly and courteous by all the people around at the time .It is why I would go back again to do business.

I was able to buy my car at a great price with the help of Justin Grubb ! Extremely happy and will recommend all friends and family to go to the Liberty Buick location to see Grubb!

As always friendly, never ignore my questions, fast and easy, and I drive over 10 miles for their service!! Collett has always been the best, love their service!

Your salesman, Tim Kelley provided a very enjoyable purchasing experience and answered all my questions. He even did a follow up appointment to make sure I understood all the technology in the vehicle.JJ, The finance manager also worked with me to make financing as painless as possible. I appreciated both gentlemen for their assistance.

Matt S. Is very professional and I appreciate how he treats me as his customer. I can trust Matt. I believe what he advises me to do. Ill keep coming to Liberty for my service.Txs.

My salesman Jeremy was amazing. A truly great experience.

Our sales representative Brad was excellent and worked with us to get what we wanted.

Kevin was one of the biggest reliefs to work with after spending almost two months in search for a new car for my grandmother. He was prompt and helpful, particularly since I was buying my vehicle from another state, and he arranged quite a bit to make it happen easily. He never played games with the prices nor talked down to me or any of the other sales tactics Ive come to dread... if youre looking for a great experience, and a Buick, seek him out.

I bought ny car from Liberty Buick and it was very nice. Our sales person John was very polite and courteous he help us out a lot. The whole experience was good. It didnt take very long which was very nice and I was on the road with my new car in lest thank couple of hours.

The prices of the cars shown online verses the prices they quote are thousands of dollars off. The numbers they quoted didnt make sense, even though they were accounting for discounts. Ive been to better Buick dealerships who are accommodating to frontline workers.

Answered all my questions, very happy, my new BUICK is GREAT

Matt was very helpful, service & response time was excellent.

Jim Fritz is always helpful and efficient...Timely service

A friend told us about Liberty Buick so we took a trip to to see a vehicle we had seen online. was greeted by Bryce Tennyson & immediately took us out to view the vehicle and test drive. We were impressed by the way it looked and performed, talk #s & a few days later Liberty Buick had a deal ready, Now my wife is Driving in A New Car. I would definitely recommend due to the experience we had @ Liberty Buick..

Good customer service. They keep you abreast of what is going on and let you make the decision.

My service agent was Matt and he always makes me feel at home. Matt does his job well and should get a raise.. And no I am no relation to Matt. LOL Matt is a very friendly customer service person you would want looking after your car while you are waiting.Matt keeps me informed on what is being done to my car and how long my wait may me. I mean after all I dont want to wait long.If the wait will be to long Matt will order me in a uber driver to take me home then I can pick up my car later. If I go for service I always ask for Matt that way I know I will be taken care of through out the service they do on my car.It could be all the other agents are as good as Matt but as for my service on my car I will pick Matt.

Excellent buying experience, Ken M was fantastic, knowledgeable, friendly and worked with us on features and budget. Highly recommended.

We were very pleased with our purchase of an Avante Enclave from Liberty Buick. Our salesperson was Alex and he was so easy to work with. He was not pushy at all and was VERY knowledgeable about the car. I would rate him very high as a salesman and do recommend dealing with him. The finance manager was not pushy either and we appreciate that.Jim and Adeane Patrick

I went in for a routine oil change on my vehicle and was greeted by Matt Steigerwald. On my way over from North East Mesa, my battery light came on and then before I got to the dealership all my lights just started coming on. Really didnt think I was going to make it. My oil change was done and even the battery checked out okay. Matt offered a new battery but then when he saw my battery was purchased from Auto Zone he and a fellow great employee Rodney Rademacher did all they could to help me. They spent a total of about 3 hours helping me get the battery out of my car, taking it to Auto Zone about 3 miles away, bringing me back to the dealership to wait for it to get charged. Taking me back to get the new battery because it would not hold a charge and then putting it back in my car and also doing a follow-up call to make sure I got home okay. I can truly say that I have never been treated better from this dealership from the time I bought my vehicle in 2017. Three years later I will never go to any other dealership if I need a new or used vehicle. There service and staff are among the greatest in the valley. My hats off to Matt Steigerwald and Rodney Rademacher for their exceptional service and good will. I will continue to recommend Liberty Buick in Peoria to anyone who is looking for a vehicle and great follow-up service to match.

Car is fine for the time being, I had done a fair bit of research before going on-site so this was an easy sale for them. Despite the research, my mom and I still had plenty of questions. A large purchase deserves attention and patience. First issue: I was told the car would be detailed before we left, it was not. Dog hair all over the place plus remnants of the previous owner’s (or sales people’s?) snacks underneath the seats. I would be embarrassed selling a car like that. Also I wouldn’t promise to do something and then not show up for it. Second issue: calling you out! Hobby in finance. We should’ve left the minute he spoke to us like we were a nuisance for having questions. We had a different situation, all of this was explained and of course we were told by everyone we spoke to that our situation was fine, cool, willing to work with us. Got to finance and we had details to iron out. Hobby was impatient and very rude in how he pushed us out like we weren’t important, simply because we wanted to make sure we understood all the details before signing. I, being pregnant and at the end of my rope with car shopping, stepped aside along with my mother so he could get to the rest of the people waiting??? Even though we were the first people at the dealership that morning, arriving before they were fully open. He did come out and give a sorry, I’m sure to save the sale. Despite this, we really wanted the car. Like I said, unique situation plus under time constraints due to car being totaled before my move across country. The unique financial situation mentioned had been explained by Hobby as not a big deal and we were given a sequence of steps to handle it. Turns out it is a big deal and now we’re dealing with a whole mess trying to figure this out. Technically and legally, this dealership has no stake in the matter but Buyer’s beware, if you have any questions get all the answers beforehand on your own. It’s only about a sale here, sad and probably obvious to most that sales lacks integrity. We placed our trust in you guys but this place is no different. To the dealership people: If you don’t know the answer, be upfront about it so your customer knows what they are getting into, we would’ve gotten the car anyway and it would’ve been less of a headache then what we are going through by sorting it out now. This would have been a 5 star review with return sales.

My wife and I have had very good experience with ourEnclave. Of course we give Jim Frith my Service Managertotal responsibility for keeping us on the road and happy.Jim is out standing in his care and professionalism in makingsure we are trouble free as we travel, but even more importanthe is a great friend to us and every customer of his that we talk to.There are many other great folks in this organization as well.The store manager, Justin Sgro has taken responsible for developing a top notch Sales Store. During the sales process of buying our last 3 cars, Justin has always treated us with respect and has given us the bestdeals we could expect.

Liberty Buick is one of the worst car dealerships i ever did business with. My mom and I got a 2014 Chevy Impala from them in November 2020. When first got there they were friendly but thats about it. They started planning all their lies behind closed door. First the car was listed $9k plus something but with financing it will come to 11k something. No problem but after financing everything comes up to 14k something and they claimed that the original price listed was a mistake on them. But didnt let us know after we signed the contract. After we took the car we were half way home and the car started to overheat. I contacted them about the problem, Justin Grubb and Glenn Ryan gave us attitude and blamed us for the problem. Justin ended up apologized snd they decided to fix it. They did but other problems that came with the car they didnt fix them because the car was a used car yet worth 14k. Even the free oil change thry promised us never happened. Glenn and Justin were the ones we worked with and every time we called Liberty Buick we never got in contact with Justin or Glenn. Never again will I or my family do business with Liberty Buick again.

Lance was a nice young man who was very polite, offered us water right away. Enjoyed the experience.

The service was done fast and my service rep, Jim Firth, was very helpful in solving couple of small problems.

Your service department should be commended for the execellent work they did in regard to our 2011 Buick Lucerne which we purchased from you in 2011. We both love our car!We are particularly impressed with Colette Peronne who kept us informed by phone what was needed and how the work was progressing. She is definitely an asset to your Dealership. Very friendly and professional.

I have purchased many vehicles in the past 30 years, Liberty Buick was the easiest and friendliest staff to work with. JJ made the process so simple. JJ went above and beyond what was expected to make this the best experience ever. I love my new Envision and JJ made sure all my questions were answered. I would recommend Liberty to all my friends and family.

This dealership went above and beyond to find the perfect car for me! I’m extremely satisfied.

They were on it! I needed a new tire and I called to make the appointment, the next day I arrived expecting a long wait. My service manager, Matt, already ordered the tire and I was in and out in great time. Generally, my attitude is to drop it off and wait for a phone call hours later. Not the case here. And for Matt to pre-order the tire, just means that he does care.

Service Manager Matt S. is always a pleasure to do business with. xcellent communicator

Matt was totally professional, thorough, and interested in my concerns, making certain I understood what was going on.

My 2014 Buick Enclave (51k miles) experienced its 2nd STABILITRAK problem in July 2021. The 1st was in Feb. 2019. The 1st cost me $473. the 2nd $904. to repair. I believe the cost of these repairs to be extremely high and above what I would pay at a repair shop that wasnt a dealer. To verify my belief I checked the cost of the parts on Rock Auto web site and found the price of 2 parts were marked up 100% on average. Ill be going somewhere else next time.

Handled with respect and professionalism that is sadly going the way of the dinosaur with many other businesses including GM dealerships. Very much appreciated the way i was handled by Matt !

Dashboard not entirely reassembled after cabin filter replacement which they fixed. Found scratches in the roof paint after servicing; the quick buff they did left the scratches visible. Service advisor recommended brake fluid replacement at 27,000 miles even though the manual recommends 150,000! Two minor problems I wanted fixed went unrepaired. I would be hard pressed to go back to this dealership unless I had a Buick-specific problem.

From top to bottom the staff was exceptionally polite. The communication through text and phone was good. The service performed seems to be fine, it was just an oil change, tire rotation and inspection. My complaint is simply this. I call ahead, schedule a time to arrive, drive the 20-25 minutes down from Anthem at the appointed time and then Im told were two hours behind schedule because of unscheduled walk up customers. In all an oil change took from 11:00 to 3:00 not counting my drive time. Fortunately you loaned me a car to make a required medical appointment which Im very much grateful for. However, I dont think you care much about the person who made the appointment because their schedule and expectations for the day are destroyed if you are going to jump other customers ahead of those said appointments.

This place is fantastic the service the people,, the quality of work,, I bought my car from here,, and traded in my old one, they handled everything so professional,, I couldnt be happier

They provide great service!

Sales Associate Tim Kelly was great to work with. I would refer people to him.. He should be considered for management..

Brad Tebrake was my guy! Helped my sister get into a very nice car today. Very nice guy, even helped me 10 years ago with buying a car!! Everyone at Liberty Buick was great. Very happy satisfied customers!

Benny and Alex are both amazing! Extremely professional and caring, I feel like they both wanted what was best for myself and my family and did everything in their power to deliver. Thank you, I couldnt be happier!!!