Had a great time looking around. Great customer service. Even helped us to load our purchase in the car.

Customer service is horrible. Stood in line for 10minutes to buy a set of strings while one of the workers spoke on the phone and another worker filled out paperwork for something else. Be better to buy something musical at a smaller shop

I loved this Guitar Center! The workers were extremely friendly and helpful. Thank you, Tom & Patrick! I got the strings replaced on my Yamaha and walked out with this beautiful Taylor!! These workers were troopers. They listened to me play and sing, plus they were very encouraging! (Even the adorable guy with the bowtie on, but I didnt catch his name) They were all so sweet!If you are looking for knowledgeable workers, definitely check out this GC! Very efficient place!

I came in to sell my guitar and was greeted immediately upon entering. Nate, Patrick, and Matt were all friendly while still keeping the process quick and easy. I will definitely recommend this location to friends!

Good store! Ive noticed more and more equipment in the store recently.

I was assisted by Mr. Mat today while researching basic studio equipment. I left with the knowledge and understanding of what I will need. He was patient and very attentive to what I wanted. Excellent customer service.

Customer service was great! This time I went in for headphones and was excited when the staff members were eager to talk guitars and drums with me. They were knowledgeable and went the extra mile to help. Its the only Guitar Center in my area and I am 100% good with that!

Best Guitar Center experience Ive ever had. Had about 3 different employees ask me if i was finding everything I needed. And had a guy clean and tune bass for me before I played it. They had a mask for me to wear which is nice that GC cares about their customers. And I ended up walking out with a Beautiful new bass guitar and spent nearly $1,000 total. Excellent customer service with very nice and professional employees. Will be back! Thanks !!

Great selection on most gear even with everything going on. Alex was super helpful with pointing out pros and cons and personal preference with different items. No pressure to buy the highest price items in the category. Good experiences every time Ive been in.

Most Guitar Center locations are staffed by musicians who have done their time on the stage or in the studio or by techs who have done time behind a console or amp rack. Not here. These pips don’t know a G string from a g-string. Pompous, with attitudes unsupported by experience. On top of all this they have no consideration for personal needs. Keep in mind that not everyone not wearing a mask is being a jerk. Some have medical reasons for not wearing them.If you are serious about gear, avoid the Pensacola location.

Has very nice guitars. They need real musicians to tune them. Had to tune 3 out of 4. Like they were never tuned

Great place, pleasant atmosphere, helpful folks, my favorite music store

Joey and Kel were great. Joey help with some gear questions and sold ne a mixer. Kel fixed some issues of lessons from last year

Friendly staff and a very musically supportive environment

Jacked up prices and they try to sell you the low price junk. So it will brake and you have to buy another.

Bought a keyboard today, staff was friendly and helpful

Great selection. We had fun playing in the acoustic room.

I love the new (new to us) Guitar Center. The stock took some time to build. I feel like Kenny (met him a couple times) has gotten into the swing of what the immediate area demands as far as stock goes, and it took some time for him to get a good feel for what people wanted to see. Every time I go its getting better. All the guys there are always extremely helpful, and I never leave empty-handed.

This is a great place for all your musical needs. The staff is always willing to help and you can tell they all have a deep love for music. Thank you guys!

So brought a neck in and asked for a resize on the tuning holes to install a set of sperzel locking and the tech practically destroyed my brand new Japanese maple neck. Didn’t use a drill press, used a hand router to drill the set pins, and they’re not even close to aligned. I felt as if the tech was not provided the proper tools

Only one guy that worked there was helpful. I rate easily a 2 star. Ill stay supporting the local guys. Blues angel music.

Always a pleasure to shop at this store. The staff is friendly, knowledgeable and helpful. They have a large selection of instruments, accessories and fun novelty items as well. Everything for the musicians in your life!

Beautiful shop and very help employee

I came in as a complete novice who had never held a guitar much less played one. I had the pleasure of working with Kenny who explained everything to me in plain English and set me up with everything I needed to get started. He didnt try to sell me anything I didnt need nor did he try and get me to buy anything expensive that was unnecessary for a beginner. He runs a very clean store with really nice people who are more than willing to help. I couldnt have been happier and a 5 star rating is certainly warranted!

Nice folks but I remember Guitar Center way back in the early and mid 90s so much more celection then now you go into the acoustic room only one 12 string acoustic Ibanez for $299 ? And any Taylor guitar over $1300 is locked down 😥 so disappointing the way things have changed sad so sad.

I love this place! They have a great variety of new and used guitars. The staff is super friendly.and helpful and they encourage try before you buy. We got a really great deal on a Fender Telecasrer Professional. Thanks for all your help! We will be back!

Helpful employees. Good selection of guitars.

Customer service was terrible. No selection, and little knowledge of the product I was trying, but didn’t buy. Keep catering to your garage band children and “guitars make me look cool” customers. It’s an awesome strategy.

Joey was very helpful in helping me with my purchase and store transfer.

I made a trip from Mobile, Al to pick up a pedal. I called ahead to make sure it was in stock. When I arrived the manager couldnt sell me the pedal because it was on police hold, information that couldve been shared with me when I called beforehand. Thanks for wasting my time and gas.

The dudes here are excited to talk about gear, and they leave ya alone to sample it to your hearts content.

Matthew was awesome. Walked out with a D.R. Martin and all the goodies. People!! We can always be kind. Rules are there to protect us from ourselves. These guys are out there keeping the doors open to provide a service. Be nice to them.

Had what I needed. Good prices, and helpful people to assist when needed.

Staff is knowledgeable, store is well organized and clean. I just wish they had a larger selection.

My sales people were knowledgeable and supportive on both visits while I decided to buy or not.

Tyler was super helpful and knowledgeable! Ill be back soon for guitar repairs.

Wasted time going here today, tried to make a return and upgrade and spend more money. I was asked if I had a tax exempt form, told salesperson I had the picture on my phone, he advised to send to his email, which we did and stood in line and waited to check out only to be told we needed a pdf or hardcopy. So I requested refund, went to BLUE ANGEL and spent $500 and received quality service and did not get a hassle about tax form as they had it on file. I called BLUE ANGEL from the parking lot of Guitar Center and they had the order on the counter ready to check out, was in and out less than 5 minutes.So thank you BLUE ANGEL for your outstanding customer service. Hate I wasted my time thinking Guitar Center, wanted to make some money today.

Terrible service, terrible knowledge, uncomfortable atmosphere and rude. Went in to buy an acoustic and the guy didn’t know much about them. The guy that worked there stood over my uncle and I while we tested one and wouldn’t give us space. We ended up talking with a guy that was also in there hoping to buy a guitar and he left prior to us. I decided to check out blue angels music off Pace Blvd and we saw the same guy in there. Needless to say, we both bought guitars from blue angels and will not be back at guitar center, or at least this one!

Ive been looking into making the switch from guitar to violin for years, but never made the change. This afternoon I went to Guitar Center to see what they had in stock. While the store only keep one model in stock, Kel immediately informed me that they could order one to the store if I wanted a different model. I decided to go with the one in stock due to impatience, but the staff is very friendly, multiple team members were quick to offer help as I looked around, and made what had been a years long internal struggle an easy, painless process

The employees seemed super nice and the store was clean.I came by here on Father’s Day to buy an acoustic guitar, but there were people in the acoustic section playing/testing. There’s a 2 person maximum in the room due to COVID-19. I had my toddler with me and couldn’t wait around to go in.

Masks required to enter store!! I had my 2 small kids with me and we did not have masks. At first I was upset but then The store employee was able to grab the things I needed and take my payment without me having to go inside. Overall a great experience.

Pretty good place, I buy my strings there and the staff are pretty darn cool

Always entertaining here

I used to love Guitar Center in Pensacola. Customer service was terrific, selection was great, and I enjoyed shopping there. I was excited to see it come back after it closed a few years ago. The selection is still great, and the store looks incredible, but the customer service is severely lacking.No one spoke to me the whole time I was there, which is fine, but still not typical of a place like Guitar Center. I went to check out and there were about four employees standing around talking. I had to get the attention of one of them so I could check out. The cashier (His name was Clark according to the receipt) was very cold, and acted like the whole process of ringing up my purchase was a major inconvenience for him. He asked me for my name, which I told him I preferred not to provide since I typically elect not to share personal information when I make purchases, and he passive aggressively slammed on the keyboard before informing me Well I have to put something. Furthermore, when I was putting my credit card in the reader to pay, without saying anything, he walked away from the counter to talk to another customer, while there were three people standing behind him who could have done it since he was in the middle of checking me out. I had to flag him down and get his attention to get a receipt. Maybe he was having a bad day or something, but still. This is not a way to treat paying customers. It shows a lack of professionalism and respect for customers. I will probably utilize other music stores like Leitz Music or Blues Angel from now on.

They were able to help me get an appropriate microphone replacement for a building public address system.

Couldnt give less stars otherwise i would.. Customer service was the worst ever and the store was empty. Everybody was hanging out in a corner talking or on a smoke break. Maybe there would be more customers if the service was more emphasized.

Friendly and knowledgeable staff. They seemed truly disappointed to not have the guitar I wanted in stock. They still had an excellent selection of guitars, amps, strings~~~

Excellent source for your music needs

Nice people

Two poor customer service events. I was excited to see Guitar Center opening up in Pensacola since Ive enjoyed shopping at locations in other states. My son wanted a specific guitar for Christmas and I knew that it wasnt one that would typically be stocked in the store. I went in to the Pensacola location hoping to talk to someone about shipping to the store and to find out if there might be any deals close to Christmas.Four salesmen were standing around talking at a display toward the back of the store. The one person who acknowledged my existence was helping another customer and just pointed to the front of the store at a 1 page flyer and said if it is on sale, it will be on the flyer. The flyer was a printed copy of their web page. I looked around for a few minutes hoping to find someone else who might be willing to help, one salesman started to talk to me, realized I wasnt who he was looking for and walked away.My son, the avid musician, received a rude response from the manager when he asked about a job at the store.In contrast. I sent an email to Sweetwater to ask about a military discount and received a phone call from a courteous salesman who provided an ample discount and free shipping. The company has a pro quality check and tune the guitar before shipping and sends photographs of the instrument prior to shipping. The guitar arrived in perfect condition and was even pretty much still in tune. I will choose Sweetwater over Guitar Center from now on.

Nice store but they needed to restock their cowbells

Very knowledgeable staff. Helped get my son into a great guitar without out making me feel like an idiot! Highly Recommend

We bought a guitar on black Friday, we got it home and it was wrong. They bent over backwards to accommodate us. WONDERFUL CUSTOMER SERVICE.

I ordered a guitar on march 30th that said in stock and ready to ship and here we are 13 days later still being told maybe in a few more days. This was after many phone calls, chats, and messages including a phone call on the 9th where I was told the guitar was literally on a truck to ups as we speak and Id get a tracking number via email that night. Only to call today (2days later) to check on the tracking number to find that was a lie also. Finally cancelled and bought somewhere else. It will be here Wednesday. :)

Theyre doing an amazing job with preventing the spread of Covid-19. Theyre very strict with their mask policy, and limiting the number of people in stores, which is exactly what we need right now in Pensacola - and genuinely will help prevent the spread of this disease in Escambia county.

Called ahead to confirm product was available. Showed up and it was at the counter, ready to go. Easy peasy.

Im so glad they reopened. This is a great place for the music minded to shop.

Edit: tried a second time and service was better. Ended up buying a classical guitar on impulse with an acoustic 40w amp. It was close to closing timeso I didnt camp out and try the Taylors. Adding one star back. Selection is still limited and mostly entry level.Spent over 20 minutes in the store. Wanted to get a mid level acoustic for my daughter and another Taylor for myself. Not one hello, nod of the head or even eye contact from employees. Hard to believe they are on commission, not very hungry for a sale. Store is very clean, though much smaller than typical GCs. Selection was all entry level for the most part. Im interested in an 814CE. I have had a 614CE for years but wanted something more traditional sounding than the maple of the 614. Lots of empty guitars hooks, either replenishment is lacking, or lots of guitars are in the back room. Had someone said hello, I would have gladly ordered the Taylor, and brought my daughter back to play the Luna, then order the nicer Moon Flower version. Off to check another local shop before Im forced to go online. Prefer to keep my money local as possible.

Hard to get waited on.....limited inventory on hand.

Found out it was opened again and stopped to check it out. It was completely remodeled from what it was before. They had several guitars that caught my interest.

I was looking to purchase a smaller bass amp Im getting to old to haul around my Ampeg SVT. I found a 2-10, 450 watt Ampeg Bass Amp they gave me a good deal so I bought it. It sounds good and perfect for small venues.

Wonderful customer service! And beautiful selection! Definitely recommend!!

Not very helpful and acting disinterested. I just had the impression that they could care less about my queries. Selection was very limited as well. Just blah!

Helpful and attentive staff. Had everything I needed. Laid back atmosphere.

I could stay there for hours.

I went there because their website said they had several brands onhand which their competitor did not. Their selection was terrible, and I had trouble holding the attention of a salesperson. When finally I did pin one down, it took over a half hour to get them to order an instrument off their own online site. The salesman said to expect a week for delivery. I asked that it be delivered to the store, so they could check it for defects and set it up. The receipt said to expect 7-10 days. Its been 10 days, and its still not at the store. I expect another day after it finally arrives, for set up; but wouldnt be surprised if it takes a week. Avoid them, ever after.

If youre looking to buy any kind of music equipment this is the place you want to look. Not only do they have a ton of different products to choose from, you can actually try out and play most of them right there in the store before paying. Its really a blast being able to go around and test out different instruments you had always wanted to try. I will say that the prices are pretty steep on most everything in the store, but they are willing to negotiate or match another stores price. Definitely the place you want to be if you like music, you just have to make sure your wallet is pretty thick.

Was able to sit down and try various guitars to my hearts content. Guitar Center holds a special place in my heart

Its alright. The selection is a little bland and basic but its Guitar Center! Dont mind coming in and checking out what they have just hope in the future they get some better keyboards and drums mainly synthesizers workstations and high end drums like DW Drums and pearl Master series!!!

Xlr cable

Very helpfull and will definitely go back

Great folks! Super friendly. Wonderful experience.

Employees here are great and very helpful. Love this place.

This particular gc was really small, maybe its because they had their grand opening and was not developed yet.. but I felt the inventory was seriously lacking.

Staff could not be more knowledgeable and friendly. Would recommend to anyone and everyone hoping to find musical instruments, equipment, and/or software in the area.

Decent selection I went during covid so its not free range to go around and play any guitar you have to wait for them to bring it down and clean it.

Get music things. Staff are great.

Staff were friendly sort of people. Selection is fantastic if you are not a southpaw....hardly any left-hand guitars or basses, what a shame some of the best musicians were lefties.....no offense right-handed folk. Other than that, its a good store, well except for all the racket some of customers are calling music these days (Hey, I can bring some knarley feedback with best of them but come on!)....

Great staff good selection

Very small store, had to ask for help because no one approached me

That the customer service is really great.

Been working with Rick for a while. Great to deal with- he truly cares about helping you get what you need and wont pressure you into something that you dont need. Very knowledgable!

I havent been herr

Great place to learn about music

Lots of cool stuff, friendly staff.

I like this place

Nice folks with a good selection.

Nice clean place, and friendly staff.

Guitar center has THE BEST CUSTOMER SERVICE ever in an any chain of stores Ive ever been too. Im not sure why that is either but the employees are always very kind, helpful and cool.

Big and good people.

Well stocked, clean and friendly.

Great place real freindly can try out anything you want real nice atmosphere. ...

Great!

The store was clean and had plenty of staff, if only someone had told them that they should try and talk to the customers. I had several of them just put their head down and walk right by me as I was searching the store for what I needed. Decided I would get it somewhere else instead.

Staff was nice very helpfule and they showed me everything i was looking for

So I came in other day an I was like this place be BALLIN. GUitars like you NEVER SEEN. I was like JIMI BE ROLLIN IN HIS GRAVE TO SEE DIS SHI.

Didnt have my guitar picks-checked put the acoustic room but none caught my eye--

Awesome 😊😁👍👍

Good customer service

Knowledgeable staff.