Exceptional service. Forrest Gibbs is a great fella. Highly recommended

Friendly and very knowledgeable staff, they will truly go the extra mile to make sure you are completely satisfied and get what you want and need. Service depart that has outstanding knowledgeable staff and hard working employees. When they say, nothing runs like a deere, Beard employees stand behind that 100%. Beard equipment stands behind there customer.

The customer service in all areas I needed help in was fantastic they were all polite completely nice and showed willingness to help

Good job on the dozer, good people all around

The place to go for John Deere parts and service. Had a skid steer repaired here, and they did honest work at a fair price. Have also used their mobile service, and it is top notch as well.

Great guys in parts department, very helpful and they take the time to make sure you got the right part.

Limited inventory. Parts not particularly friendly. No one said Hello or asked me what I was looking for.

Because of the service department I will never buy equipment from this company. Absolutely useless.

I was looking at tractors salesman met me outside which is nice to have somebody to come out and meet you and greet you. I actually was not hunting a tractor I was looking for information on some work on the tractor I currently own, salesman was very helpful . I would recommend someone going and seeking services at beard equipment Pensacola

Holy cow these guys are good! As someone that has spent over 30 years in retail I know good business when I see one. I just went in for some maintenance items and upgrades for my zero turn and my rider. PAUL spent all of the time it took to not only makes sure I got what I needed but also printed out several pages so that I would have them for future needs.Lucky for me I was the only customer in the building and by the time I left I had talked to all of them . Great experience. I am a customer for life.The only reason I gave 5 starts is because they dont have 6 star reviews.

I recently removed the transmission from my riding mower and disassembled the various pieces, after recommendation from the parts counter I then took it all up to Beard equipment (50 minute drive from home) and asked for a service technician to take a look and give me an opinion on what I may need to replace with the mower not wanting to drive forward or reverse any faster than a trickle. I had the secondary variator, the belt, the pulleys and the whole plastic transmission, no pieces were missing minus the rest of the riding mower.The service technician after a quick glance said I dont see anything wrong you probably need to replace the whole transmission. I then go into the parts department who indicated I couldnt get just the transmission but the transmission plus all of the pulley and belt kits for $450 out the door.I refused to accept that diagnosis, went home and began putting it back together. I then realized after watching a video for reassembly and looking at what I had on hand, my belt was 1/2 as thick as it should have been, easily identifiable to the naked eye and should have been to a certified John Deere technician.$30 later on eBay for just the belt and a few days later, nothing more, reassembled and I now have a riding mower that drives forward and reverse at optimal speeds.I have zero support for a company that refuses to give honest answers, encourages you to spend more money than necessary, and doesnt care what my opinion is. I have heard this isnt just a local issue for John Deere this is a company wide problem, so theres that...

They told my 88 year old father that they would deliver his tractor on Tuesday. No one showed up and no one called. When my father called at the end of the day, they said they were too busy to deliver it! It’s Saturday and it has still not been delivered. Not any way to treat our senior citizens especially our veterans and it’s horrible customer service.

Beard Equipment has one heck of a parts Dept. Big help for my Stihl equipment.

Took my grandfathers John Deere riding lawn mower here for him to get it serviced. The woman I spoke with couldnt have been nicer. Got it back before the two weeks that she estimated it would take (due to them being busy and one of the two service guys being on vacation). 5 stars and will go back.

Good hard working people, love this place!!!!

It took a few days to get what I wanted together, but I feel Bullet did a great job. Now lets hope this works as well as I need it too.

Expensive labor but well worth it to get your ear machine repaired and back up and running condition

Great service. Went back and asked service manager some questions and he was very helpful. Good people to deal with. Im a big John Deere fan.

The only place to go for John Deere service, parts, and equipment.

Parts counter folks are highly recommended! Bullet, Paul and the whole team always go above and beyond to find what you need at a fair price.

Parts counter is super friendly and technicians are very knowledgeable. No place Id rather take my equipment to be serviced. I was in on a Monday and had my dozed back on a Wednesday. Great great place.

Super helpful and friendly. Happy Cs top choice for Stihl parts.

Great service and when they didnt have what I needed they sent me to a place that had it. Now that is customer service! I will be back!

Parts guys are very knowledgeable and willing to help beyond what they had to!! Went in to see about purchasing a pin for my FEL.. the rep that was first to ask if I needed help knew exactly what I had in my hand when I told him the make and model, out of 3 different part numbers on that loader he didnt even ask which one it was... went and grabbed the part a second rep came over and took a look at my part along with the new on and said lets measure it before purchasing to see how bad it is.. turns out it wasnt worn as much as I thought. So they suggested it didnt need it but also wouldnt hurt to replace it if I felt I needed to!!! It hard to get that kind of service out of most parts counters... heck most places dont even know what your looking for if you give them their part number!!Thanks again to the two gentlemen that assisted me with my issue!

Very helpful people! Love the equipment and the service we receive!

Great place

Wanted a 3pt hitch hydraulic kit (called Top and Tilt kit) installed on my 2016 John Deere 4066R. They had some trouble figuring out the correct parts and ended up trying to install the wrong parts - they then finally called a factory rep and got the correct parts ordered (what they should have done in the first place). Very long story short, the tractor was at their shop for a total of 4 weeks and they blew my original quote out of the water charging me for the extra labor it took to take the wrong parts off and install the correct parts (the parts manager literally told me that when I questioned the huge bill). The reason Im giving 2 stars is that the work appears to be done properly - good job to the guys out back turning the wrenches - but the service departments ordering, billing and communication practices are a firm 1 star. Ill maybe buy parts they have in stock for common maintenance I do myself but I will not use them for service in the future nor will I recommend them. Too unpredictable. I have used Smith Tractor for many years and have always had good experiences - the drive to Atmore or Jay is worth it.

Good folks, one of the few stihl dealers open on Saturdays

I do business with this company all the time. Good customer service.

Do not buy Stihl products from them or have them service your Stihl equipment!!! I purchased a Stihl BG50 blower and FS 40 C-E trimmer from them in the last two years. My trimmer was sputtering out so I took it to them on 9/7/18. They looked my trimmer up and said it was covered under the warranty and then called me back on 9/13/18 to say that the carburetor needed to be replaced. They quoted me a price of $137.00 to repair it or I could buy a new one for $159.95. I spoke to every member of their Service department on 9/14/18 and told them I had purchased the extended warranty from Stihl. All of them said it wasnt covered under the warranty. I explained to them that I used Ethanol free gas and kept my fuel in a clean environment. Still they said I was at fault. Later on that day I went to a neighboring Stihl dealer in the area to look at other trimmers to purchase. I cried the blues to them about how my last unit lasted only two years. They asked if I had my old unit with me (Which I did) and they looked up the warranty and said it was covered and it would only cost me $7.00 to fix it. At worst case scenario it would have cost $80.00 to replace the old carburetor themselves if it came to that. Never have I ever seen such poor management of warranty execution and I will be lodging a formal complaint with Stihl.

Great experience as always

Maggie in parts is very knowledgeable and always helpful.

The only place I take my equipment or buy equipment from. The staff is knowledgeable and friendly.

Nice group of people very helpful

Lawnmowers are cheap made John Deere always had a good reputation until I bought one zero turn mowers are cheap built deck fell apart after couple years

Not open on Saturdays. So dont waste your time or trip.

The people there work hard to get the job done right

SORRIEST LAWN MOWERS EVER BUILT

The guys there was very nice and helpful

Called Twice and left 2 message and still no one would even call me back. Bad business!

For all your heavy tractor supplies

Very kind helpful people

Info online says they are open till 12 on saturdays and this is false. I showed up at 11:45 to gates closed. Very disappointedChange your online times.

Nice

Great product

Nice people

Great staff

Helpful