Great customer service and great windows. Their installers are very tasty, thorough and professional

It has taken five days to get two sliding doors installed. The workmanship was terrible, unprofessional and even this worker even lied to me. This is the Worse Investment I’ve ever made for my home : NEW SOUTH WINDOW .I have written 8 emails including 35 photos. They sent a supervisor out to correct problems and it took seven hours. And it is still NOT RIGHT!Keep reading…Floors ruined, bookcase ruined…The country inspector came today the 2 sliding glass doors failed inspection!I’m thinking of having the doors removed and getting a FULL REFUND.Enough!

I ordered my door in May with prompt responsiveness from them with expectation of delivery and installation in July or Aug. EOM Jul I had not received any updates so I began calling. After numerous attempts with no updates I went down to their physical location and got a status and after discussion with the professionals who work there it was determined to be a communication issue and all is resolved. Door being installed within a few weeks. Satisfied with their service and response. Nice people

We have waited 3 months for this day to arrive, scheduled installation. Salesman we dealt with in May (it is now mid August), was very personable. Since then it’s been a downhill roll. We had to call company for a person to come measure, 6 weeks later we hadn’t heard anything and we called again. Oh, our windows were done, we could make a date for installation. We decided on a Monday because we are busy and we used the weekend to prepare the house, take down window blinds, move furniture…. This morning we were ready for crew at 8:00, nothing. We called after 30 minutes, left a message. Received a call an hour after the scheduled appointment, we were told the ‘crew’ cancelled yesterday. We were never told, the company holds our deposit, we have had to call this company continuously……. Now here we sit calling Tampa, company headquarters looking for someone to take responsibility.

The salesman over committed to what could be done. We waited 6 weeks for someone to come out to verify the order than another week before I called them to find out they couldn’t or wouldn’t complete the contract. They are still holding my deposit.After another 10 days I finally received a refund on my deposit.

All windows produced in Florida, USA !

Great and Knowledgable Staff

Wonderful people to work with