I dont like giving bad reviews but when you place a order for something you expect to get it or at least get a phone call with an explanation as to why you dont have my windows yet. i ordered my windows back in Febuary and was told 8 to 12 weeks, no phone calls, i return home from work and no email not phone calls, i call to ask about my windows and they say oh we have to measure them again. why did you wait until i called why didnt you call to tell me this, remeasure done and they said june, june came and went and no calls no email, i calll where is my windows it will be august, nothing in august, sept i get a call that stated my windows were finished so i called to get a install appointment and then was told no they are not in. now its november and no phone calls no emails nothing. i had to cancel other house projects because of no windows. there is no excuse for poor customer service, especially for something so expensive.

This is the worst company I have ever worked with. Customer service is nonexistent. It took 8 months to complete the installation. When I ordered the windows I was told there was a 12 week waiting period. At 14 weeks I called their production coordinator and received no response to multiple calls and e-mails. In frustration I called the original salesman who forwarded my concerns to management. The windows were scheduled for installation 16 weeks after ordering. The installers called the night before and said they would start about 8AM. They arrived at 10:30AM because they had a late start. Then they insisted on staying until dark (7PM). This occurred all 3 days of installation. They left caulk, silicone and dirt on the windows that they did not clean. I cleaned the inside of all windows but cannot reach the 2nd story outside windows so they remain dirty. They damaged the wood ledge on each side of the 2-story entry by placing 2x8 boards across the entry to install windows without protecting the wood. I had to sand and repaint this area. Several windows did not fit the openings properly and the installers were unsure which windows to use. There were 2-inch gaps (I measured) between the frame and windows to the outside. When I questioned this I was told that is what caulk and trim is for. Fortunately there have been no leaks yet. The triple sliding panel patio door was missing a set of rollers. It took 3 weeks and several e-mails before this was fixed and the door could be used. The installation failed the county inspection twice due to no required paperwork and insufficient installation screws in about 40% of the windows. One of the windows was also missing a locking latch that took 4 months to correct. The only time anything got done was when I complained via e-mail. No one ever expressed concern or offered apologies for the problems, delays and poor service.

Our project of 12 windows was completed professionally and in reasonable t I me.

It took a 12 full months for my new patio slider and two windows to get installed from start to finish, but in the end, it was all fine. EcoView provided superior customer service the entire time - Shannon, sales rep, Angela, warehouse manager/scheduler, James, the company president, and Brian and Leslie, the installers. There were many bumps in the road, mainly due to Simonton, the brand of windows/door I ordered, was several months behind schedule and their logistics were terrible, but Angela kept me informed of the status. She is kind, patient, and smart! When my new impact-resistant slider panels arrived and my install date was scheduled, James called to inform me that one of my panels had a crack in it from a warehouse accident. He apologized and a replacement panel was put on order at no cost to me. Brian is the most phenomenal door/window guy I’ve ever met! He installed the windows and door with many obstacles put in his path, and he was always professional and solved the problems. My slider replacement panels were just installed today by Brian. He answered all my questions and left me feeling happy with the excellent quality of the door and windows despite Simonton’s logistic issues. Brian is the best!The EcoView price was the most affordable of three quotes I got. Like many companies relying on manufacturers to deliver custom products in a timely manner, EcoView has its fair share of issues with this, and it’s beyond this company’s control when the window manufacturer that I chose is backlogged, delayed, and unpredictable. I was irritated a lot by all that waiting the past year, but I was understanding when I had excellent communication with Angela and James. Steer clear of ordering Simonton brand windows and doors if you want your windows in a timely manner. That said, call EcoView for your window and door needs. This is a locally owned company I definitely recommend! I’m very happy with the results!

We LOVE our new windows! Jon & Angela did a fantastic job on the removal of our old windows and the installation of the new ones (12) in all. They were personable, professional, quick, and thorough. We had little cleanup to do because they cleaned as they went. Steve, our Salesman was knowledgeable and informative and made our decision an easy one with price and quality of your product after pricing 3 other companies.

They had installed my windows about 5 years ago, I had made a mistake while trying to clean with the fold down feature and popped the upper window out of the slides.I stopped in the office late on a Friday 30 minutes before they close and immediately 2 of the installers stopped doing the paperwork for the day, followed me home and fixed it in minutes and showed me how to do it right, so very pleased !

From the first meeting with the sales rep, Shannon, we knew Ecoview would be the right choice for us. Their windows were obviously a quality product. We have old, roll-down hurricane shutters that overlap the top 8-9 of the windows, which posed a challenge for installation. Shannon assured us with utmost confidence that if his installers had to remove a couple of them in order to install the windows, they have the experience and skills to do so. We called two other companies for quotes: one quote was $5,000 higher, and the other sales rep took one look at the shutters and ran away. Ecoview it was!While the windows took 5 months to arrive due to pandemic-related slowdowns, they had no control over that. The installers came on the day they were scheduled, and could not have been more pleasant and capable. They were able to install the windows without removing any of the shutters. I expected to have to do some cosmetic repair after they were done, but there was nothing to do. They cleaned up after themselves, and took all the old window debris with them. It could not have gone more smoothly.The only glitch was that the locking mechanism for the screen for the sliding glass door does not work, and the interior handle falls out easily. They are ordering a new one, which may take a while, but thats fine. Great windows, and great customer service! Thanks, Ecoview!

When trying to contact them about issues with screen door section of sliding glass doors and to find out about when the inspector will come to inspect do we can take the paper stuff off the windows they installed, all I could get was voicemail boxes that were full. Im starting to get an extremely poor opinion of this company.

I ordered my windows a year ago, it took them three months to make them and then it took them another six months to put them in and after that two months for the inspector to come an inspect them, two of the windows were not put in right and now I’m being told that they are behind and they don’t know when they can come back to I repair them., I would think twice before I recommend them to anyone else for windows,.......05/25/2021 Pt 2, My windows are now done and thanks for getting them done...

From Steven the salesman to Angela schedule installation coordinator and the installer my experience with EcoView Windows is above my expectations. My new windows look amazing. It already feel cooler and so quiet. Best of the best.

Not good. Did not complete job because of measurements and material. Did great work on what was accomplished but left me hanging with no follow up on completing job. Poor communication. I need to upgrade my review for a couple of reasons. Maybe Im too impatient and overly demanding. I did receive a couple of calls acknowledging my concerns. Brad came by this morning and reviewed the situation and relieved all my concerns. The installation will be completed but I will need to be more patient in the future. I sincerely appreciate Eccoviews response to my problems. Might add that the job is still not signed off on since I did not have opportunity to see the hurricane protection fabric actually installed on any windows. Still waiting for that to happen but since I still owe 50% Im certain that will happen. Upon final completion will upgrade to 4 stars.

Wonderful people who do wonderful work. They replaced all my windows and doors after Hurricane Michael. Their salesman Steve was here within days of the hurricane. Always bringing water anytime he was in the area. Thank you for amazing work done by the most professional and helpful people.

Very friendly on the phone and in person but I have to question the professionalism in the service provided to us. Our appointment was scheduled two weeks out for Friday at 10 AM. Received a call at 9:45 the day of saying that he would have to reschedule for the next day at 4 PM. Okay, not an issue (we understand that things come up unexpectedly). We rearrange our Saturday plans to make sure we are home at 4 but the guy never showed up. I called and left a message at 4:18. He texts me back 2 minutes later stating that his kid broke his elbow and that he will call me when they leave the hospital. We felt horrible about that. We understood when we didnt hear back from him that night or the next day (because it was Sunday). I texted him on Monday to find out when we could reschedule....waited two days without hearing back from him. I call the office and they sound shocked to hear about the event and apologize to us. They said they would get it sorted out and call me back in a few minutes. The gentleman Grant texts me back right away and says he can do it Friday at 9:30. I say great! He showed up on time and very friendly. The thing that I am concerned about was he only stayed for maybe 8 minutes. Said he had what he needed and we would have a quote to us by the end of the day. The quote did not make to us that day. We waited all weekend and Monday (we understand it was a holiday). We are thinking it is no big deal because they must be busy. He never responded to my text so I called the office on Tuesday and left a message. Later that day I got a very sloppy, undetailed quote for twice a high as two other companies that came out. I do not believe he was here long enough to take any measurements. The quote was not even itemized like the other two quotes telling us what out money was going towards. He quoted us $10,525. We are guessing that he really did not want to job. I wish I could post the quote he emailed me. Not at all professional. We are very disappointed ☹️

The windows are beautiful; keep out the sun and are exactly what we were hoping for. But, without the professionals at EcoView we would have never gotten them or gotten them installed properly.From the salesman Steve who recommended sliding windows on the front of the house to improve the look and decrease the number of windows (perfect choice by the way} to the scheduler who showed much patience when I kept calling to the professional installers that made sure everything was just right and that the windows were installed perfectly. John and his helper were so professional and thorough and left as little mess as possible and I will be calling them to install a front door in the near future.

We have been waiting 3 months to get a replacement pane while under warranty. Spent a whole month figuring out which location would do the work. Then another month figuring out which window to order because they couldnt read the tag. Now it could be 2 more months with a broken window. No calls or emails from anybody.

I received 3 quotes from different vendors. The rep from EcoView presented the most thorough and individualized solution to our needs. Not only did they offer the best quality product (my opinion) based on i.e. wind rating and other features, including a transferable warranty. To top it off, theirs was also the lowest price. For an additional charge, we upgraded the panel mates to stainless steel flush mounts. We gave them the business.Communication as to the process was excellent and timely. Was told it would be a two day install and it was. The installer and his helper were knowledgeable, neat, efficient and friendly. They used drop clothes, vacuumed and picked up all the debris they created. We were instructed on how to operate the windows and clean them, all from the inside of the house.The windows look and operate wonderfully and there were no surprises. What a difference they have made. We cant wait to see our 1st full month power bill as the new windows are supposed to reduce our heating and cooling costs by 35% over 12 months. Hope its true. As a side bar, our home seems quieter.Bottom line, we are quite pleased with the professionalism, the workmanship and the quality of the product, provided by EcoView.

A very nice job was done by John and Angela Jordan from Ecoview. They were knowledgeable and really worked efficiently while being friendly and courteous. They explained how to use the new windows they installed for us (our whole house) and cleaned up and took the refuse away, all in one day. Our house looks terrific! Also their assistant Kyle was just as courteous and hard working.

Our installer, Brian, did an excellent job with our windows. He was meticulous and made sure every detail was perfect. He also was very tidy and organized. We are very pleased with the way the windows turned out and extremely happy with our installation.

The only reason I am giving a 5 star is because of the excellent service received by the two technicians that did our windows today, Michael and Kenneth. They were both professional and very good at what they were doing.The company did a very poor job getting the information to me the customer but these two gentlemen excelled in their job. After waiting 5 months for all but one of the windows I am very pleased with them. Michael said the last window should be in in a couple of weeks. I still think we should be compensated for the e tremendous time it is taking. The gentleman who sold to us said they should be in by June 1. That did not happen. Sheila Gurganus

When I hire someone to do a job, I expect it to be done correctly. Had to argue with the kid who they sent to install the window. “It’s level” he said. “But it’s not plumb” I said. I had to explain what plumb meant. They installed the window 1/2 inch off of plumb. This was on their second trip out because they had forgotten to install the anchors for the storm screen we purchased from them when they came out on the first trip.Now he’s telling me they need to come back out on another day to do it right. Hopefully they will send someone more experienced next time.

We love our new windows! Jon & Angela did a great job on the installation- efficient, tidy, and the work is wonderful. Sales Rep was knowledgeable and informative. Measurement specialist was quick and spot on with the window sizes.

Great doors. Install team very professional and knowledgeable. Sales very informative with all of the information we needed to make a smart selection.

We are very satisfied with Eco View. Everybody from the sales person, to the ones who installed our doors and window were professional, knowledgeable and helpful, even after the sale. We researched the companies around and we had no doubts, we chose the best one! We are really satisfied with their work, and mostly by the look of our new windows. We are glad we chose Eco View!

Great experience from start to finish. Jordan and Mike were professional and personable. Very easy to ask questions of. Choose Ecoview for your windows, you wont be sorry. By the way, the window are beautiful.

I love my new windows! Very professional company and always available to answer your questions. I highly recommend them for your new windows and doors.

John and his team were punctual, professional, and polite. Got the project done before the estimated completion time. Highly recommended.

Communication was very good & very professional with their work! Fast & friendly.John & Angela were great!

Excellent company with top notch installers. The 2 man team with Joe was wonderful and professional

These guys are awesome! I did some research and shopped around for the best price available. They definitely earned my business. I would use them again.

Love the windows. The installers were very pleasant and professional. They cleaned up everything, there was no mess. Highly recommend.

I had a great experience using Ecoview. My windows were very professionally installed and they look beautiful. There was about 2 months between purchase and install but Ecoview warns you that it will be 6-8 weeks delay while your windows are manufactured. I feel that the quality of my windows are much better than other companies with premade windows.

The guys that showed up were very professional on time cleaned up after themselves. I was very impressed. 👍

Outstanding customer service! Outstanding experience with sales rep, Outstanding instilation and clean-up! I could not be more pleased. Thank you!

I had both of my entry doors installed. The service and the employees were wonderful, but I could not give five stars because there were a couple things I was disappointed about once they had finished installing and left.The first issue I realized I had no peephole on my front door (I bought a door with no windows on it), luckily we have a window next to the door. But, I was never even asked if I wanted one. I would have paid a little extra to have one installed and now I dont know if installing one myself would void the warranty on the door.The other thing is I didnt know that they removed the trim from the doors and then reinstalled the same trim. If I had known this, I would have bought new trim for them to install around the doors (one reason we got new doors is because of rot and part of the trim was rotted as well). I had (and this is my fault) assumed that new trim came with the door. I wish this had been brought up so I wouldnt now have to remove the trim and put up new myself. It is a bit annoying.They were very nice about installing a matching door handle for me that I purchased on my garage door so all the doors had the same locks. They didnt charge me extra for this. However, they were hurrying to leave and the person installing that handle installed it upside down (the keyhole is upside down). I did not notice this until later.Now that the doors are settling, my back door has a bit of light coming in between the door and frame so it is not a perfect seal.I know this was a long review but I wanted others to know about the trim and peephole especially.The sales tactics are also a bit distasteful. They give you a huge discount if you agree to use them at the time of the quote. Luckily I had already gotten two other quotes and Ecoviews products were not only superior quality but a slightly better price, so I could go with them. If I hadnt gotten the other quotes beforehand I am not sure I would have gone with them as I dont like being pressured to make quick decisions (which is why I had 3 different places give me quotes).

Jon was great and very meticulous with the details of a good installation of our windows!

On-time, on-budget and we could not be happier with our new windows! Great job all the way through the process from the initial sales visit through installation and the post installation follow-up.

The installers showed up on time, worked efficiently, and cleaned up after themselves. Very courteous!

Thank you for the great service.

Comple information