Me and my sister were shopping trying to look for this dress we saw online for a party. We were having trouble finding it but two employees, I believe their names were Ceidi and Claudia 🤔, showed us where it was! They were super helpful and nice! Overall one of my best experiences shopping!

Lots of womens clearance items, but limited new clothing stock. Upstairs renovated, home items, very nice, but did not have advertised special of the day!! Keep working on this store!!! Always very busy, should be great earner!

The staff here was super helpful and friendly! I was kind of lost and didnt know where to find the bedding section and two staff members, I think their names were Ceidi and Claudia, stopped what they were doing and directed me towards where I needed to go. I didnt even have to ask! They just saw that I was a little lost and offered to help.

The store is smaller than the one I am used to but it was clean and the staff friendly. I was shopping for a new mattress and they had some nice ones on sale too! I did not buy one yet as I am still looking at options for our RV but I would go back to the store for other things if needed.

I spent the day shopping for a formal dress for my wife. This was my favorite store.Neat. Clean. Very well maintained. Prices reflect high quality apparel. Prices not stupid high. Reasonable for quality.A well run store.

Best place for all your needs of shopping amazing will definately be back !!!!

Was at the salon. Cindy did some amazing 5 star hair! My hair had been previously colored & bleached numerous times. I gave her a tough request & she delivered!

The last living piece of the old University Mall. Its a standard department store. Its clean inside and you can find what youre looking for without much trouble.

Lailaw is an exceptional employee. She sold me a mattress today.She is extremely helpfully.She took the time to explain everything I needed to know. Thank you Lailaw for all your help.

When I place an online order and have it marked for pickup at the store, the associates are always friendly.

Had what we were looking for. One item was mislabeled. Exchanging was very easy and hassle free

JCPenneys Store is still there. Checked on curtains/blinds. They are special order and reasonably priced.

I was very pleased with the items I purchased and the service I received. The prices were good and my 35%discount was even better.i highly recommend jcpennys thank you

Take my old folks in the JCPenneys and Tyler the guy at the cash register was awesome thank you that helps when you do a lot of volunteer work for the old folks

Went Friday evening to get ganddaughter some school clothes. Had to take them all back down stairs to check out. The young lady at the registrar was training another young girl. Neither of them greeted us. The new girl grabbed a tag from the middle of the pile scanned it and dropped it back to the pile.i said wait a min. Lets pull this one out and bag it before we continue I dont want to be double charged. Then she asked me my phone number at least 4 times. I understand about being new..and the way the world is..but lets train them right..bring back customer service. I did find some good bargains but lets teach the younger generations what matters..keeps us old folks coming back.

Be careful in the fitting rooms. I was stuck in one for 30 minutes because the knob was busted. Staff couldn’t get a key to work and didn’t have any tools on-site for this type of situation. Luckily another customer was able to help get the door open.

Always enjoy shopping here. I been with JC Penneys for years always an awesome experience.

First off, this review is strictly for the salon. Ive never encountered anyone at the salon that has been unprofessional. Ive been going there for about 4 years, using the same stylist. Todays visit had me feeling sorry for the employees there. The salon is a hot mess and the company should be embarrassed to have customers use it. The employees have to put up with an outdated salon with equipment that either doesnt work or doesnt work properly. Shampoo bowls leak or drain poorly, walls need to be painted, ceiling panels hanging down, they are using old stained towels. Lastly, employees have to rush around to find styling products they need to finish clients. Oh, and one last thing. The mask mandate in the salon is absurd. Ive been to 3 Drs appts in the last 3 weeks....masks were optional. Get with the program Pennys! Either close your doors or make it right for customers AND your employees.

Good deals clean store as always! Recommend

Its the same Penneys with slightly smaller staff and maybe a little less onsite inventory. Every staff member I spoke with in the process of returning an item, finding a new item and checking out was friendly and helpful. Penneys is a good place to shop in Pensacola, for moderately priced clothes and houseware.

Went school shopping here for both boys. Found some really great deals.

Just came out of jcpenney and it seems like Ashlynn is the only one who really cares about customers. She was sweet and very professional. When we got to the checkout ashlynn was taking care of other customers. There were 2 other workers. One was on his phone and the other one was sitting down, she looked at us and then walked away leaving us to wait until Ashlynn was finished helping them so she can help us.and we know Ashlynn noticed it too by how she looked at them. I hope jcpenney really appreciates the employees who really work to give good service to customers.

Really nice store as you would expect from jc penny. Clean. Staff is very nice. Always top of the line products and apparel. There is always competitive pricing as well.

JC Penny has been around my entire life. They always have good products. I hope they will continue being here for Pensacola.

It was a great experience although when I got done shopping I couldnt find a exit to get out of even though they had like four or five exits, I couldnt find the one that I came in so when I got out of there I couldnt find my car. But no biggie! It was pretty cool in the store no problems there!

Big and tall department was miniscule and selection was poor. Lines to check out were long.

I took mine 89 year-old Aunt there to go Christmas shopping this year. I noticed everyone was wearing their masks and standing six feet apart as well as the employees. The gentleman at checkout, David, was very helpful and patient with my aunt. I will definitely go back there again as I have stopped JCPenneys for many many years and so has my aunt. Thank you for a nice day and experience at your Black Friday sale. Also thank you for making the coupons easy to come by

Is went to buy some shorts and after looking for a period of time went to check out and there were only 2 checkout stations in the entire store and they were extremely backed up with people waiting to get checked out. Put my stuff back on the rack and left the store probably will not return until they get more cash registers open

Great, found some nice things for my grand daughters birthday!

Fairly clean and well stocked, but the quality of merchandise just isnt what it used to be.

Pants, not sure why you cant find pants in this store anymore. If you want skinny jeans or holes. Its fine. I was looking for regular fit jeans,no tears and tan or khaki. Impossible find.

Plenty of merchandise, great sale prices, clean store, pleasant employees.What more could you ask for !!

Prices are good and they keep up with trends. And Sephora is inside.

Sale was fantastic! Great quality clothes. Just not enough people to help.

Mail order returns are easy.

Went in specifically for fine jewelry shopping. Judy was extremely helpful and thorough. She gave me plenty of time to view, try on and consider my options. Never felt rushed.

Exceptional Customer service by Hannah W. at the cash desk 🌹💕😘

Great sale!. The sales girl Havana was super nice and helpful. She made the whole shopping experience more enjoyable. Will definitely seek her out the next time I am in the store!

Friendly and helpful staff. I found a new swimsuit and a boating outfit so Im ready for Summer

The Big and Tall mens dept. Had what I needed.

Long wait at the real jewelry counter. Display cases are dirty with slim selection here. Sad. This department use to be beautiful. Theres paint chips laying every where in the display cases and the layout is bare and sloppy. Two of the staff behind the counter totally ignored me. Ive been here every year at Christmas since 1999 to buy something special. Wont be back again. Youve lost this life time customer. Hope you close up.

Went shopping here trying to find some pants for work. The cashier was very kind and helpful.

Not many JC Penneys left, loved this one!!

Been shopping there for years and love the clothes and service

JCPenney has a unique opportunity to reenter the market as a valid competitor with ao many people disgusted with other big retailers. Their pricing however will make that an impossibility. With a coffee maker and an air fryer costing over $54 more, and management unwilling to price match, we left empty-handed, with no plans to return. Someone at the top needs to evaluate their position.

Great location, never too busy, & the staff is friendly & helpful.

Always a good sale going on. Ladies Summer tshirts less than $10? Yes please.

Large selection of items, great sales this weekend.

Always a good experience at JC PENNY 😍

Anna in the hair salon, wonderful.Send all your friends to her.

The jewelry clerk was very helpful and made sure I was satisfied. In Pensacola.

I have NO idea how I can purchase a pair of shoes, take them back for a refund and told they cannot return because the computer says they have already been returned...so now I have to jump thru hoops going thru statements n Credit Card Company 😮😐😣😒 I left there with the $48. Shoes and MY receipt and I felt the 4 associates including a Manager were insensitive to my experience. IF I returned them WHY do I still have them? WHY would I come in just to be made to feel embarrassed, offended n made to feel I have done something wrong!!!I have been shopping JCPENNEYS since My MoM would drag all us Kidds in there. I have been a Loyal customer. I highly offended by this incident!!! They Just lost my Respect n at this point I can say... Im NOT going back to be treated as a crimminal!!! So Buyers beware

Dirty and unorganized. Great selection, if youre willing to dig, but I dont really recommend it.

Great place to shop, always.

Usually stocked well. Sephora inside. Salon inside as well. If you want a fantastic haircut see Tess. She is amazing at cut and color!! I go to her everytime and come out looking and feeling amazing!!

Love this place just need a better mens big and tall section

Merchandise was laid out and meet, just didnt POP.

I met Judy in the jewelry department. Very nice human to deal with. Got some great deals on jewelry.

No longer selling appliances (ie washer dryer etc). Escalator is broke on one side so the other is a 2 way traffic walking up or down. No customer service. On the plus the do have comforters and small appliances (ie blender, toaster) but very few choices

So many great deals right now. $22 for womens pants. A whole week of work pants for little over $100!

The shopping experience is always excellent..staff excellent/professional doing everything to assist you

Vey good. Cheaper than Burlington coat factory glad I went

Sometimes busy and understaffed, must pay more attention to each customer service experience. Tammy the manager who responded to my request to speak to a manager was kind and helpful thank you again Tammy for listening and showing gratitude.

You can get some great clothes on sale here, got to watch that sale rack!

Sale! Sale! Sale! Buy a pair of pants get 50% off the second pair..Some shoes buy a pair get 50% off second pair..My 1st experience here at this location and $315 dollars later, Im still a happy shopper..

Nice summer selection.

I love JCPenney they always have what I need. Longs as I get there in time.

Say things are 50% off it was only 25% not a deal but had a gift card to use. Next time I will just pass it to someone else and not shop. Use to love shopping at Jcpenney. Love bargains but it was not this time.

Sales rip off! Only give discounts if you use their credit card!!!!!

Only store Ive found to accommodate my sons tall, thin frame. I can order 28x34s online for him and the price is reasonable. If I can find this time size other places, the price is$50 or more per pair of pants.

Jcp had courteous & professional sales staff. Terry in the Optical dept was outstanding. She has mastered customer relations as well as being extremely knowledgeable in her optical field. The hair salon also possessed courteous & proficient employees. My hair appt. was made after discussing several dates etc. in a matter of minutes. Luv this store...always have

Stock has changed dramatically. All junk, I cant imagine in our area there are many customers that would wear those frumpy clothes. Peneys in other states are much different. Their buyer needs to find a new career!

This is always been one of the oldest stores we like to shop at. Usually when we come here it is to get our hair done. But sometimes were just there for the beautiful jewelry or the great perfume. Everybody is usually friendly, they have great customer service, everybody seem to like their job and want to be there. Come here for the wild varieties of clothes, shoes and any fashion that youre probably looking for.

Classic JC Penney with great customer service.

The store is so clean and the staff is always great. Awesome sales going also

Had some great sales and staff always so helpful. The one dressing room they had open the lady was so friendly.

I always find beautiful clothes at great prices there, i really do have to limit myself or Ill walk out with the whole store.

There were no men slippers in stock at all,2x items you couldnt find,not a good shopping experience

Good fast service. Friendly employees.Poor selection of merchandise.

I have always liked this store for office clothes.

We like JC Penney.

The folks are always polite and helpful. I enjoy coming here for the sales!

Excellent classy cashiers. Great visit

Great shopping experience .

I love this place, very quite!!!

One of the best long time stores in Pensacola never disappoints, clean store, great prices with many sales and very nice employees willing to help you with any of your shopping needs.

Huge selection and friendly staff. Will go back to shop.

Glad to see a fitting room open. Most employees very friendly. The store was clean

Ordered for curbside pickup and waited about 3 mins for an associate to bring my things. In and out

Great deals and the staff are great

Its a JCPenney so you know I guess what youre going to get no more no less. On the other hand, I cant say enough about the floor staff. They really took the time to help an old guy trying to find things for his daughters. They have been very pleasant and helpful anytime I have been in there.

After having being ripped off at 50$ Eye Guy, a friend suggested this place and I am so pleased about it. The Optician was so professional and pleasant. Ms. Kelley not only took her time to make sure that I had the best fit and helped me pick out the best frame she made sure my prescription was the right one. Anyone looking for professionalism at its best consider JCPenney Optical.

Great.

Most of the employees are helpful & friendly. Others would prefer to chat among themselves than assist customers. The isles are wheelchair friendly. The merchandise areas are not as they are close together.

Did curbside pick up due to virus. Everything was fine with exception of the clarity of where to park. No parking that is meant for curbside pick up

Staff seemed bothered to help us. Not just one person, but all of them. They seemed to not want to be bothered and did not want to be there. Sale prices were good. Selection seems to be getting smaller then it use to be. Sephora staff was very friendly.

They had what I needed.

Selection is Super sparse, especially when trying to find Bed Sheets, guessing Amazon is affecting the way JC Penney does business, definitely not the JC Penney we all know and loved

Always find a good sale. Dont care for the changes. Such as the registers being located by the exits. Feels so impersonal now. I enjoyed it 15 years ago. People were friendly. Walking thru the store. The late night crew that Stock. Are most dreadful. Non smiling people.

This place was hopping. Every one was busy and helpful. Good buys.