My husband and I came into the establishment yesterday for a new phone. The salesman by the name of Abraham was phenomenal!! Very patient, informative about the devices and features and an all around great man! If you come to this location, please ask for this beautiful soul. Youll guarantee leave satisfied 😁

Ahmed, the store manager, went the extra mile to deliver excellent customer service-- including spending almost 2 hours with corporate customer service!

Worst customer service Ive ever gotten at a phone store. Not professional at all. More worried about schedule and getting lunch than helping the customer. Went in to replace my phone. Employee didnt even discuss the changes to my account and made me backup and activate the phone by myself cuz he didnt want to deal with it.

David was wonderful and went above and beyond to help us!

Tim is one of the best and always does everything he can to help you as the customer. And he focuses on what you are there for.

There is a salesman named Abraham, I promise I don’t know this guy personally, but he is very helpful with my situation.And the 5 Stars I gave for the review is for him!

It was aweful arrived at 10 30 and at 2 still wasnt done,salesman stop to assist other customers and was left sitting there the others salesman wouldnt help i guess because of commission,it truly sucked

Had a great experience at T-Mobile on Bayou Boulevard. I purchased two phones and the colors I wanted had to be ordered. Joe helped us and was very knowledgeable and helpful about the plans as well as the phones. When we received the phones it was Joe’s day off, and we went in and were helped by everybody that worked there. The manager Ahmed, and a young lady both were great and they worked together as a team and answered questions as we went. Great folks, highly recommend.

Good customer service!!! AR andTammy worked with me to solve my problem. Ahmed checked to see if needed any help,while I was trying to write my review. I will recommend this store To my friends and family.

Editing my review - Sharif was great, to get our business. Once we were locked in, apparently he didnt feel the need to be helpful anymore. Numerous issues, none of them resolved.Awesome customer service, even when theyre busy. Sharif is great and goes above and beyond to be helpful.

We went into T-Mobile today to switch from another provider, and Sharif helped us. He was very knowledgeable and made sure we got the best deals. We will definitely be going back for our next upgrades.

These guys greeted me early in the morning and were very helpful. I spent a couple hours with them and they also greeted every single customer that walked through the door as I was sitting there. Very kind and I suggest anyone to use this tmobile location! The manager was professional as he should be so were his employees.

Joe is knowledgable and helpful with a smile. Appreciate fast efficient service. Thanks Joe!

I visited the Bayou store this past Saturday Sharif helped me to set up a line and to cancel one. As always his efforts were beyond expectations I am not technologically capable. He has helped me for two years and his patience and cooperation are greatly appreciated. He is a tribute to your organization.

Wow I went in with low expectations because Im a sprint user and. JOE didnt skip a beat. Helped with what I needed and then some.

This was the worst customer service experience I ever had. They toldMe one fee at first then they said you actually have to pay $100 for your phone after they originally was told me it would be free.

We received outstanding customer service as soon as we walked through the door. Sharif was very friendly and knowledgeable and handled all of our needs both in store and over the phone. I definitely recommend this store.

Tammy was awesome. They were extremely busy.

I’ve been wanting a new phone for months now. Sharif made it possible for my mom to get 3 phones at a great price. He was very nice. Thank you Sharif!

On the afternoon of October 15th, 2020, I very pleasantly had the opportunity to meet Mr. Tim Hauck, located at the Bayou Blvd. location in Pensacola, Fla. From the evening prior a dear friend and neighbor of mine called Tim to request and inquire if he could supply me with an anti-theft appliance for my car due to recent car break ins on our apt. property where she and I reside. Being the good-natured and proactive personality in a way that only Tim displays he not only called me at home prior to our mtng. this morning but assured me he could indeed assist with my issue! Being a senior citizen who lives alone, this in itself left me with a strong sense of security following his phone call. I then went to the store, and met Tim personally. In sufficing me with much needed info. on not only things I have need of now but will also have need of in the future as well I was taken aback in feeling one does not find quality service these days as Tim clearly provided me with!. He was professional, kind, courteous, extremely personable, honest, and TOTALLY IMPRESSIVE ON SO MANY COUNTS!. For his effort and caring he posseses and as a long time customer of Sprint/T-Mobile I now formally request that Tim Hauck be substantially acknowledged in writing to follow him forward because he truly EARNS IT! ITS so obvious He truly enjoys his job in dealing with the public as he does because he does it soooo well! In my opinion, Tim is a keeper in SOOO MAKES SPRINT/T-MOBILE SHIIINE!. And from this letter I hope Tim is not only acknowledged for dealing with the public as he does but also rewarded accordingly for his expertise in the products sold there because again...TIM TRULY EARNS IT!Thank you!Sincerely,Barbara A. IandolaP.S. Should there be any questions, issues and/or concerns regarding this writing plse. feel free to contact me ANYTIME...I would be more than happy to elaborate!

Sharif was awesome! He was very knowledgeable and professional. I upgraded 3 phones and he worked hard to stay within my budget. Thank you Sharif!

I really enjoyed having joe help me out with my new serviceSo far so good way better than my old customer service with other those providers.

Great employees, super courteous and knowelegable. Great first impression. Highly recommend this T-Mobile location.

Had a great experience with Sharif Mubarak he was very nice and funny. He was also very informative with our phone situations.

Joe and Tammy are the best. Any time i have an issue with my phone they are both always willing to help.

If you want to upgrade? Switch? Or ask questions this is the best t-mobile store in Pensacola bar none ! The person u want to see is Shariff, knows the product, hes honest and wether its a problem with your phone or whatever the situation is he gets it done. I refer everyone to him family and friends he is nice guy and polite and this is where I will do business.

The worst T-Mobile store I’ve ever been to in the five years of being with them. I came here back in February and upgraded my phones and in the process I was given accessories that I wasn’t told I would be paying monthly for. My bill went from around $150 to around $350. After calling the manager I was ensured that I was only paying for my phones and service not the accessories they gave us that we didn’t even ask for when in reality I am. MAKE SURE YOU ASK EVERY QUESTION POSSIBLE BECAUSE IF YOU DON’T THEY WONT TELL YOU.This store makes T-Mobile look bad I’ll be cancelling my service after this billing cycle.

Thanks to Sharif M you made my day today .Excellent customer service and very patient love doing business with him . Go ask for him when you need service.

The other day I visited this T-mobile because my son was having problems with his phone. We were welcomed and helped in every way by Shariff. Shariff was great with me and my son he made sure we didn’t leave without everything being done, I highly recommend everyone who visits this location to see Shariff, he’s also very honest he won’t lie to you just to make a sale.

Great customer service.. was in and out in only a few minutes. i didnt even buy my phone from them but they helped me and answered all my question. i cant thank them enough. great employees.. A++++

Sharif helped me in store and was great. Reassured me on all of the problems I was having, helped with all my upgrades. He did a hell of a job multitasking with other customers. Highly recommend him and this store.

My best friend and I were looking to make a switch to T-Mobile because they had the best deal for 55+ customers, even better than those Consumer Cellular ads you see. We called and made an appointment at the 5010 Bayou Blvd location and I feel we were lucky to have the appointment with Sharif. If you go to a location, make an appointment and ask for him (Sharif). Our experience was one of the best, as he was very knowledgeable, friendly and took all the time we needed to make sure we walked out with everything set up. He made sure everything was not only set up with T-Mobile but also that we were clear of the previous company, walked us through, step by step on setting up not only the phone but accessory apps, such as the free Netflix, T-Mobile Tuesday, and others and confirmed that all worked as they should before we left. We also added the vehicle SyncUP Drive diagnosis module w/WiFi accessory and he installed it in the vehicle and also made sure that worked with the app correctly and offered if we needed any additional assistance after we left to give him a call. He even advised us of the possible vehicle insurance discount for having it, which we were able to call and add to our current policies. Sharif provided us with one of the best customer service experiences weve had in a long time, which you just dont find much these days. He easily earned my five plus star rating.

As a growing business I found that I needed a more reliable service for my employees & soon as I came into t-mobile Martez was very helpful with getting me what I needed. Since then I’ve been back several times it’s a pleasure working with him & t-mobile has a long term loyal customer in me; wouldn’t trade you guys for anybody else!

Amazing customer service and friendly staff

Good customer service. I love tmobile so much. Especially Sheriff helped me a lot. He helped me open the account and many other troubles.

I recently switched over from AT&T to tmobile and the representative that helped me was Sharif. The young man was extremely helpful and I cant stress enough how prompt he was with respect to returning our calls and resolving any issues we had. Great store with an awesome staff. Very, very, happy!

We called and chose to change from Verizon to T-Mobile, asking 100 questions about service in our area, phones, and a host of other questions we went for it, after being assured that coverage would be 5G everywhere around us. We received the phones their was an issue with porting our numbers from Verizon to T Mobile we spent 7 hours on hold waiting for help, finally got that issue done, our daughter and granddaughter on our plan they has issues, granddaughter spent 5 hours waiting for help and daughter spent 6 hours waiting for someone to help. We finally got the number issue straight and I went about 10 miles up the road. No service, my daughter said she went 15 miles away from her house no service, after waiting on hold for a service another 6 hours. We were told by a rep that we should have service she hung up, another 3 hours on hold we got a lady in the Philippine islands who spoke very broken English. We ask her to have a supervisor contact us we have left messages online. With the company etc, a few hours later a supervisor contacted us and said we should have never been sold ant service because they had very little and what they did have bounced off someone else’s tower more than 20 miles away. She did cancel The Who mess said send the phones back she shut off our phones leaving us with zero phone service. So now we are trying to get back with Verizon. Never go with T Mobile the service is horrible wait time to fix issues is stupid ridiculous. And when you do get someone they can’t speak English. Long review but had to express my total disgust with this whole evolution. ABSOLUTELY Horrible. Did I say horrible ?????? OMG Horrible. Ok please read this if you choose to go to T Mobile good freaking luck I don’t recommend this at all.

We recently switched over from another major carrier. I spoke with the folks in this store first, then did my research. When we switched, everything they said is true. The employees in this store are excellent and have helped us tremendously through a couple of issues as we brought our own phones. They have gone above and beyond everything I asked for,. Some of those things are what the other providers would never do for us unless we bought their overpriced stuff. I have a very strong customer service background and hold others to extremely high standards. These people have exceeded my expectations in getting me the best value and taking time to help us with so many questions.

I recently switched over from Verizon to T-Mobile. Sharif Mubarak Was the representative who helped me through the process. He was very helpful and allowed for a smooth transfer from Verizon. He answered all of my questions and made sure that I understood everything that was going on. I cut my wireless build in half, and was able to get unlimited Talk, Text and Data. The process was easy and simple, and I’m glad that Sharif made it so easy.

Shariff and Fady helped my wife and I switch from our current providers to T-mobile. Shariff was very helpful the day before explaining plan and trade-in options and provided us his personal contact info should we have any further questions. We came in the following day and made the switch with the help of Fady. Fady was patient with us while we tried several times to get the correct AT&T account info to keep our phone number. Compared to the AT&T and Verizon stores in the Cordova mall area, the T Mobile store also was much cleaner.

I loved my experience at this store! I would recommend to anyone looking for a great product and confidence in your purchase.

John was great! He did the best he could to meet our cell phone needs. He worked with our existing phones and even adjusted our phones to a better plan that saved us $20 a month.Johns service was top notch, but unfortunately, the cell phone service on T-Mobiles no contract plan along with our non-T-Mobile phones meant we didnt get great coverage anywhere - work or home. We have had to return to AT&T for our service and we are only paying $7 more dollars each month (Still $40 cheaper than being on contract w any one carrier). We were only with T-Mobile for 1 week and I called customer service to see if there was an option to pro-rate our account and they refunded us $50! That was really awesome!

This is my favorite T-Mobile store. By far the best customer service I have received! They always have great specials and go above and beyond to help their clients. Fady and Tim are the best!

In April 2019, when I switched from AT&T to T-Mobile, the service to make the transition that I received from Sharif Mubarak was second-to-none. He went the extra-mile on all aspects of the switch, and there were a *number* of aspects!: 5 people in our family, new phones, old phones, new service, etc., etc. As a result of all the “moving parts” to our family’s plan, we’ve had a number of follow-up issues. Sharif and **ALL** of his colleagues have been nothing but helpful and cordial with all of issues that have arisen; and, most importantly, have gotten ALL of the issues resolved. Sharif and his team represent one of the most customer-focused service industry teams I’ve ever had the pleasure to know.

Extremely dishonest. They will straight up lie about the prices you will be paying on your bill. They said that they would throw things in for free and we would not have to pay any monthly fees, but it was not true and it was an extra $20 a month. We spent about $1500 there buying phones for the family and they literally complained for 30 minutes and refused to finish checking us out until we bought more. I am shocked that a legitimate business is able to do things like this without getting shut down.

Will i love my experience there, the sale person is so friendly and helpful....special the one who access us Mr. Joe thank you so much.

Martez was so helpful during my last visit. He really explained the pros and cons of the new phone I got and explained the benefits of a T-Mobile One plan. 10/10 would recommend working with Martez. Will be back to upgrade when the time comes.

I went into the store just looking to upgrade my phone. The guy who helped me said my overall bill would just be the cost for the phone and tax. He kept adding all these extra items saying it was part of a special promotional package bundle that came with the phone and that I wouldnt be charged any extra. I look at the invoice he hands me and my bill is over $1600. The cost of the phone was 700. This place is shady and I wouldnt trust the people working there. I would not recommend trying to buy a phone or anything there at all.

I was told that I could buy one phone and get the other for free, That turned out to be a lie. I guess I should have know how they were going to treat me due to the fact they pulled the old bait and switch. The so called free phone was not free at all, you had to apply to get a rebate, and the rebate was only a third of the price of the phone. Then they flat lied to me and my wife about how much the bill was going to be. I was given paperwork showing that my phone bill was to be $101.00 and some few cents each month. They neglected to tell me that each phone was an additional $20.00 per month. So when I got my first bill it was almost $200.00 per month. Then the manager told me that she would give me a discount and that the bill would never be over $158.00 per month. Once again when I got my bill it was much higher than I was told. Each month I have to go to the office and argue with them because each month the bill is higher than it is supposed to be. SO STAY AWAY FROM HERE AT ALL COSTS!

Tim was AWESOME! Above and beyond in great customer service. Told me about several phones that I was interested in so I could make the best decision for me.

I love this T-Mobile store. Martez was SOOOOOO helpful GREAT CUSTOMER SERVICE. He’s a superstar and apart of the reason I switched from ATT. Best T-Mobile in town hands down. I will not go anywhere else.

Martez is great! The customer service is top notch and took care of everything I needed!!

Great T-mobile store! Theyve been able to help us out with everything weve needed help with.

Sharif has helped me greatly time and again. Well versed in all the product offerings, and will do whatever it takes to improve your billing and overall customer experience. Tim, Joe, and Sharif make a great team ! T-Mobile rocks 👍

The nicest most helpful staff not to mention awesome services and products in store!

OMG best store ever! Employees was amazing and helpful, would recommend to everyone!

I went in April to Pensacola Bayou Blvd store to upgrade my 2 phones. David was my salesperson and informed me that the upgrade came with a “free” tablet. 8 months later and after calling every month to get this tablet payment off my bill it is still not resolved. Bottom line is David flat out lied when he said line charge would be $10.00 a month but turned out to be $25. His explanation “Oh, that price isn’t for the tablet you have but a different brand”. What?? Really? I’m still getting charged every month for a tablet payment. Called T-Mobile and they told me to go back to store. Go to store and get told to call T-Mobile. I can’t believe they get away with stuff like this. Don’t deal with David, he will straight up lie to your face. I’m switching companies ASAP. Just ridiculous. I’m sure at some point there will be a Group lawsuit against these people. I’m all in when it happens. Just plain thieves.

I feel I was treated poorly because I went to the store seeking assistance setting up my new iPhone that I bought online through TMobile. Had I gone in there looking to buy a phone, I think the guy that helped me would have treated me differently. I’ve been with TMobile many years, and this was the worse customer service experience.

The salesperson who tended to my needs was congenial and patient as he explained the mechanics.of my phone.

Tammy answered all my questions honestly and intelligently. I’m a new T-Mobile client and the customer service has been excellent…wish the 4G coverage were as good. According to the T-Mobile signal strength map I should be getting a “good” signal strength here in Gulf Breeze….but only getting poor 2G (still no dropped calls or probs with texts). But with $30/month for unlimited data & text and 100 free call minutes (all free over wifi anyways from what I’m told) I can’t complain.

They never answer their phone and they are located 35 minutes away. Wish they would answer so I didn’t have to waste a trip just to get an answer.

Everyone was really helpful. Great customer service!!

T-Mobile so far has been a good service provider, very knowledgeable and helpful employees.

Great customer service. Mike understood the compatibility issue I was having with my phone and sim card and quickly fixed the problem. Very professional.

Very friendly staff. Excellent customer service.

Our sales rep. miss led us from the get go, he told us that we were getting $208 per phone trade. We only received $104 per trade. He told us he was putting us in a package that gave us a device to monitor our vehicle a long with a tablet at no cost. We are getting billed for them both and they are taking up lines that we dont want or need. Also our first payment was made in advance and we were told that our next bill will be in 60 days. Its been 14 days and we didnt receive an email (paperless) billing and we were charged for our first payment. The reason I have given this location 1 star is because the phones that we purchased failed witgen 48hrs and the manager on duty (Joe) helped us out and got new phones on the spot. This has been a bad experience to this point and we are hoping that our experience only gets better.

This place rocks especially Sharif

This place is really fantastic, they have so many phones to choose from and they may have the type of phones that you may ever want.

Great customer service and everyone was really helpful!!

Sharif made my transfer to an iPhone fast and easy

Nice people good service. Always willing to help.

Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark .... Thank you TEAM T-Mobile Bayou for a very remarkable customer service experience!!! John, tammi, tim, devin, and brittany.

If you like pompous, rude Tmobile representatives then by all means, visit this store. My husband and I went to the Tmobile store on Bayou to pay off the remaining balance on my husbands phone. In case youre wondering what this means, let me explain.Tmobile will never offer you a free phone. Instead they push the LIE, that youre getting a cheaper rate plan and paying retail price for a phone....thus saving money? Hmmm...I dont buy that. Think about it.If I pay a supposed cheaper rate plan and then the full retail price of a phone, where exactly am I saving money? Especially if other cellular providers offer FREE phones and their rate plans are basically the same price.Tmobile may tell you that other rate plans are much more expensive, so its like youre paying full price for the phone anyways, but again thats another false statement. If a cellular service offers my husband and I free phones and we pay...say 10.00 more on a rate plan....where exactly would we be LOSING money? The company would be out about $1200. Considering the service they provide, they wouldnt really make the money back right away. Tmobile would make me pay another $30-40 on top of my plan for 2 1/2 years if I wanted a phone for myself AND my husband. Why? Because were paying FULL PRICE FOR THE PHONE. Tmobile says they dont have contracts anymore, like its some major improvement. But contracts arent that bad. Especially if the company treats you right.Anyways, I digress, the point of this horrible rating was not about Tmobiles disregard for a 10+ year customer, but to tell you the representative in this store was incredibly rude and condescending. My husband explained we were considering changing providers as we were interested in a free phone and the reps laughed in his face. They told him a free phone was impossible and then trashed the other companies and their service. After insulting my husband and I, we quickly left.What happened to Tmobile? I stayed with them for so long because they USED to treat their customers so much better.Be careful in going to that store.

These guys and gals are really helpful and understand the customers needs

This is like the worst tmobile in pensacola..with nasty attitudes!!!!

Incredibly friendly and helpful employees. Took the time out to actual listen and help

This is the worse customer service i have ever experienced at a store. i will never spend another penny there, and i will make sure everyone i knows how bad they are

I would give it no stars if i could the girls in that store was rude, disrespectful, and and i held my composer when i should of told them what was on my mind about there attitude. I didnt even get a phone i couldnt even deal with them anymore would rather drive to another store then ever see them again!

Shraif was so helpful to me he fixed all my phone problems awesome guy!!! Thanks

Very unfriendly people. The person that I was talking with seems like he hated my guts and wasnt really willing to help. He also seemed like he lack the necessary communication skills to help a confused individual like me. Disappointed, because I was planning to switched over from ATT but Im now thinking twice about that.

Store is clean with an open floor and several sales reps available. Parking can be limited depending on time of day.

Long wait time and no organization around the order of waiting customers. It was a free for all.

See Tim best Tmobile rep

Helpful employees and good selection.

Great customer service awesome!

Great experience every time...

Joe is the best!!!

Can never just be in and out to do something simple like pay a bill. They had 4 people working and still waited 20 minutes just to pay my bill. While people just stood around asking random questions..

They are very helpful.

Always great experience

The service is unreasonably slow, there were three workers and four customers (I was the fourth) and it took forever for them to serve me.

Great service

Excellent service

Great service...

Switched to Cricket

John T rocks T-Mobile