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Chris Carroll Automotive
6210 North W Street, Pensacola, FL 32505, United States
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Chris Carroll Automotive
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Jo
Review №1

Very, Very friendly and professional staff, greeted my wife and me with the upmost respect. I called Chris early A.M. and informed him that I lived over 200 miles away and he had a vehicle on his lot that I wanted to look at and possible buy it, he took my word and held the vehicle to allow my wife and I time to arrive, test drive the vehicle, and buy the vehicle at an outstanding price! He also filled the vehicle with gas and sent my wife and me to a beautiful very good restaurant ( McGuires) for lunch while we waited for some minor detailing of my vehicle to be completed. Long story short we left there with a very good and beautiful vehicle, at a huge discount, full free tank of gas, and a belly full of good food. All I can say is thank you so much, my new automobile family!

Ri
Review №2

Jon is probably one of the nicest guys I have had the pleasure of meeting. He made the process of buying a vehicle a great experience. Not once did he pressure me or come off as trying to make a dollar. After I made the purchase Jon went outside and cleaned my rims and tires, and made sure the interior and exterior was spotless before I drove off the lot. I have a lot of respect for someone that would from start to finish go above and beyond to my experience a great one.

An
Review №3

Just bought a pre-owned pick-up truck from the Chris Carroll team. Absolutely 5 star from beginning to end. Prompt response, great price for the truck I bought and a very good price on my trade. I was in and out in 15 minutes. If you are in the market for a pre-owned truck in NW Florida, this is THE spot.

Aa
Review №4

I bought a 2008 Silverado from this dealership sight unseen. Chris and his team were professional from the start and spent the time to describe the vehicle’s condition to me and send me videos. In a couple days I had the truck delivered to me and it is even better than described. These guys are the real deal and stand by their vehicles. They even followed up with me a few weeks later to make sure I was still happy. Don’t shop anywhere else, this is the place to go!

Ar
Review №5

I bought a 2014 Tacoma from Chris Carroll Monday. I shopped online and drove around mobile and pensacola over the weekend.When I returned to CC Monday morning Sonny met me outside and I let him know I wanted to drive the Tacoma and take it about 3 miles to my mechanic. Sonny copied my license and told me to take it where ever I wanted By Myself! I hate salesmen trying to talk to me while I test drive!After an approval from my mechanic I returned to the CC and they had me out the door and happy. We spent 3-4 hours total. That time included 2 test drives and me stopping for lunch.Pretty nice. Never pressured. Minor issues handled quickly prior to purchase. Heck the owner even helped me scrape off some trim I didnt like !Mr. Carroll I am holding 1 star hostage till you take me fishing !! I SAW THOSE RODS IN YOUR OFFICEAS SOON AS YOU CALL ME ILL ADD 5TH STAR !!Thanks All of you at CC Automotive for a smooth transaction!!Arthur

Sc
Review №6

My entire family is buying their cars from Chris Carroll Automotive now. They specialize in awesome exciting tricked out trucks, but if they dont have what we are looking for on the lot, then they will go out to find it. We know we can trust their experience to get us a great car at a great price. No stress. Easy win

Pa
Review №7

We recently went to Chris Carroll Automotive looking for a car for my son. They didn’t have what he was looking for but when we told Jon what type of vehicle my son was interested in, Jon went out and found the perfect vehicle. The vehicle was in fantastic condition and my son got a great deal on it. Their service after the sale was awesome as well. Highly recommend them.

Za
Review №8

I had a great buying experience with this dealership! Chris, Jon, & Sonny all were very nice people and helped make our purchase a pleasure rather than a headache.

Cr
Review №9

I was skeptical at first about buying a vehicle from this lot. We purchased a jeep wrangler. I can honestly say it was one of the best buying experiences I’ve ever had. Sonny was the person we dealt with. They handled all my issues with no questions asked. If I could give them 10 stars I would.

Je
Review №10

Will likely be returning here for my next purchase as well - Chris and his entire team were friendly and helpful through the entire process, and couldn’t be happier with my new car. There’s no shop in the area I’d recommend more than this place - Couldn’t have felt more comfortable buying a car. These guys are great!

Mi
Review №11

We really thought these were good people. We bought a 17k $ Jeep & after 3 weeks the car was not drivable at all. We now have to pay 3500$ For a USED transmission, not even a new one for this vehicle. Would not buy a vehicle from them. They SCREWED us over big time now we owe 15 thousand on a car we cannot even drive and didn’t even have it for 1 month. Don’t buy from these people. They sold the car as is so of coarse we are responsible but when a transmission gives out after 3 weeks of buying we all know they sold us a broken car. Thanks for the worst experience. Will make sure to get it out there that you all do bad business. And care less about your customers after you sell the car.

Bi
Review №12

I am 66 yrs old and have bought many vehicles. Also owned a business that maintained a 25 vehicle fleet. My dad sold cars his entire life so I have been on both sides of car dealers. Chris CarrollAnd his team exceed by far any dealership I have ever dealt with. Totally honest and professional. I wish I could give them a 6th starBill

88
Review №13

My family and I have purchased 7 vehicles from Chris Carroll Automotive throughout the years. Chris and his staff have always been very professional and courteous. It’s always been a smooth process and their customer service is top notch. Will continue to shop there.

Du
Review №14

We purchased my truck from here. So far no problems with it. But our salesman, I believe his name was John, was really nice, worked with us, and wasn’t pushy at all. We didn’t get the feel that he was just trying to make a sale. He seemed like he wanted what was best for us. When we buy our next vehicle, this will be our first stop. Thanks you guys

La
Review №15

Jon is one of the best used car salesman there!! He has helped us with multiple vehicles and we have been completely happy with them all! Highly recommend them!!

wi
Review №16

Jon and Chris were awesome, these guys are the real deal. I walked in and saw the truck I was interested in was exactly as the description, which in itself is saying something, and got an incredible deal. I was honest and up front with them and they were honest and accommodating to my request. Total time there including test drive and trade in was only about an hour! I highly recommended going to see these guys.

RJ
Review №17

Its been over a year since I bought my truck from them. The truck still runs great and I was very satisfied with the sales reps and staff at the time of the sale. No pressure at all, I knew what I wanted and they simply let the truck sell itself. I would definitely do business with them again.

Lu
Review №18

Bought my Jeep Grand Cherokee March 3rd 2020 2014. Very nice looking car. After owning the vehicle that I paid 17k$ for, it wasn’t drivable by March 18th. I had it looked at and was told the transmission is completely gone along with the coils. These people seems very nice to my family and I but I’m disgusted with the service I was given and the car that was obviously sold me to me with hidden problems. I am in a hole now and my family is out of a car. I spent a lot of money to get the car and now I have to pay 4K for a used transmission. I will never buy another car from here and will not suggest anyone else does. Sure not all are broken but if they knew it had issues they shouldn’t have sold it. & whether it was as is or not you hid the problems from me and didn’t care about me once I left your lot. Worst experience.

St
Review №19

Just bought a 2012 dodge ram from here. I was a first time buyer and i was impressed with how simple and quick they made the whole experience. I couldnt b any happier with the service that I recieved.. two thumbs way up!!

Ma
Review №20

Great used car dealership. Jon and Chris both have always treated me and my family great on used cars. They have always gone over and beyond my expectations.

Ja
Review №21

I want to start by saying I am NOT a “write a review “ type person. But the staff and Chris himself were so phenomenal I had no other choice ! By far the BEST and easiest dealership I have ever done business with!! There was NO “dancing “ they were extremely upfront and I didn’t have to spend all day up there like with other dealerships! The selection was like no other!! Chris Carroll Automotive will be the only dealership me and my wife will use from now on!⭐️⭐️⭐️⭐️⭐️

Da
Review №22

2008 Nissan Frontier NISMOTestimonialThis was my first time purchasing a vehicle over the web. Chris and his staff treated me as if I was one of their own family. He made sure that I knew everything about the vehicle before I made the three hour drive to his dealership. He even went as far as face timing me to make sure that I was not going to be surprised by anything with my purchase. Chris, in my opinion, is very honorable and has a very high level of integrity. Between his honesty about the vehicle and his transparency about the details I knew I would not be wasting gas on the trip. He went above and beyond what was required and I greatly appreciate him for doing that. I would recommend Chris and his staff to anyone for their next purchase.

Br
Review №23

We went to look at a truck at a big dealer down the road and they were not friendly and they were over priced even when showing the value of the car and would not negotiate at all.So we went to Chris Carrol and John that helped us was amazing!!!!! By far the best car buying experience Ive had! Very helpful very friendly! They gave us an amazing deal on our trade in and on the purchase of the truck. We definitely will buy from them again and we will recommend them to our friends! Thank you John & Chris Carrol!!!!Lifelong customers for sure!!!

Ju
Review №24

I had such a great experience with CC. Jon helped me buy a Honda Accord sport that I have loved! I would definitely recommend them for any used cars!

Ch
Review №25

Seriously the best car buying experience I have ever had! The people there are really great! John really took the time to make sure i got my car i wanted and at a good price and payments to be at what I needed! I love him! We will DEFINITELY be buying from them in the near future and Im telling all my friends and family to go to Chris Carroll automotive! It was a truly an amazing experience and I have no doubt that if I ever needed anything else, I can just give them a call!

Da
Review №26

This is the place to buy a car in Pensacola! Between my wife and I, we have bought 4 cars from Chris Carroll, and we have loved each of them. I have bought two full size trucks from Chris in the past 7 years, and each of them have been fantastic. Chris outgoing personality and knowledge of full size trucks makes the buying process easy. Jon did a great job of showing me trucks I was interested in, and not some truck that was not my style or in my budget. The office manager Jen is super sweet, and she made the process of getting our license plate and all of the administrative paper work a seamless process. The Chris Carroll and his staff run a great lot, and I tell everyone I know that is looking for a car, that their search should start and end at Chris Carroll.

Je
Review №27

I was super nervous about buying a car. Jon spent the time with me to make sure I was comfortable with my purchase. He dealt with all of my annoying questions and went above and beyond to put me in the right car. Im super happy about my purchase and will definitely be a customer for life. You cannot go wrong with these guys!

Ch
Review №28

Best car buying experience! We were introduced to Chris Carroll while looking for a truck for our son. We were having a hard time finding what we were looking for in our price range. We gave Chris details on the type of truck we were searching for and in less than 2 weeks he had found the perfect one! We were in and out of the dealership quickly the day we picked it up and we could not be happier. Most helpful and friendly car dealership we have ever used.

Ch
Review №29

Ive purchased multiples cars from Chris and it has always been a wonderful experience! He has always helps me find exactly what I think I need in a car, coupled with the safety and features I didnt even know I needed. Chris and his team made both of my car buying experiences so easy and FUN! I would highly recommend visiting Chris for your next purchase, I know I will.

Ma
Review №30

My husband and I love Chris Carroll automotive. We bought a 4runner there a few months back and just bought an f150 yesterday. Both times, we had a great experience. The employees dont hassle and the owner made sure we were satisfied. Great vehicles, reasonable prices, and wonderful people! Highly recommend!

Co
Review №31

Absolutely amazing place to get your new vehicle at!! Since my Dad has moved to Pensacola he has went through Chris Carroll Automotive for all of his vehicles. John has been such a great help in making sure we were taking care of from the start! He will make sure you find exactly what you are looking for and then some, and for a great price to! We will definitely be with Chris Carroll Automotive for all of me and my families vehicles in the future! 😃👍

Jo
Review №32

Chris Carroll’s Automotive is a great place to buy a vehicle. Very friendly and efficient. This was the easiest and fastest purchase I’ve ever experienced. I highly recommend if you are in the market for automobile. I will definitely purchase all future vehicles from them. Such a great place with friendly employees

Ka
Review №33

Sonny and John were a great help!! I highly recommend! Great help and very friendly

Ma
Review №34

I just Purchased a truck from here And my experience was outstanding. I have been through a lot of different car lots and got the run around But hands down John at chris Carroll is the man thanks Again for the outstanding service

Jo
Review №35

The best car buying experience I’ve ever had!No headache, easy friendly communication and they always go the extra mile to ensure I know everything about the vehicle before I leave the lot.

El
Review №36

10 minutes to closing and it didnt matter to Mr. Jon Muzzy. He made us feel welcome, never rushed and helped us find our new truck!New to the area can be an uneasy time when hunting for a good reliable car, and a place that you can trust. Chris Carroll automotive and Jon Muzzy fit the mold perfectly!He made the process easy, answered all of our questions, and took the time to care with listening to all of our needs.Our truck has been a top notch vehicle for us and we will forever be loyal customers.Thank you for a wonderful truck and experience.T & E Kohler

DE
Review №37

I recently bought a truck at this dealership. While driving it home the check engine light came on. I called the next day and they walked me through what to check and do. Quickly told me to bring it to their shop to be fixed if the quick fix did not work. They even called back a few days later to be sure everything was still ok. I felt the prices were fair and the folks were super nice. Good clean autos on lot.

Ri
Review №38

Just purchased a slightly used new car from Chris Carroll Automotive. It was a great experience. The salesmen were knowledgeable and attentive. I got the vehicle I wanted at the price I wanted with the payments and terms I wanted. There were even a couple of issues with the vehicle that were addressed immediately and taken care of. My happiness was their number one priority. I was pleased with my experience and would definitely give a referral. I will consider them in the future should I ever need to purchase another vehicle.

De
Review №39

Absolutely the BEST service Ive ever had buying a vehicle. These are genuine kind people! Id recommend to anyone!!!! Great deal, amazing truck, friendly service.....cant beat it!!!

Pe
Review №40

I was sold a 2011 GMC Sierra from Chris that appeared to be in good condition. After driving it for 5,000 miles, my engine died. I am now stuck with spending money to replace the engine. Just warning everyone to be careful when buying a used vehicle, get a mechanic to look over it before buying.

Al
Review №41

Best customer service! Amazing deals!

Jo
Review №42

I have bought 4 vehicles from Chris Carroll and his staff over the past 5 years. my son has bought 2, and I recommend them to anyone shopping for a car or truck. This dealership possesses something others dont, integrity. Everyone there makes you feel like family. They work very well with lending institutions and put effort into finding you the best deal possible. I will continue buying from these guys and will continue recommending them to all in the market.

Mi
Review №43

Great experience! John and Chris were great! We got a great deal and great service.

Me
Review №44

Awesome car buying experience! Did my application online and Mike set up the rest. My son LOVES his truck!! I would for sure buy from here again and I will send people to them if theyre looking to buy. Ask for Mike! Thanks to Jennifer for making the paperwork a breeze!

Hu
Review №45

I gave this place 5 stars because of their vehicle selection, cleanliness of the lot, very nice people, and the salesmans work ethic. Although, the salesman are not very knowledgeable of the financing part of buying a vehicle, and honestly my salesman told me he really didnt care if he sold me a vehicle because he was retired and this was just a job to get him out of the house. I went there with my truck and $3,500 to trade on a vehicle, they worked for hours only to say that they couldnt find a bank that would do the trade, so I left there and went to another lot and trade for a vehicle $15,000 more than the vehicle I was trying to get here and with $0 down. So if you have cash money I would recommend this place, but dont try to finance through them because youll be there for hours only to leave empty handed.

Ch
Review №46

Bought the most beautiful Jeep from Chris Carroll Automotive. Jon Muzzy was incredibly nice and easy to work with. The entire team made the transaction as easy as could be. Very happy with my purchase.

Be
Review №47

If you want to buy a car where you dont feel like you are being rushed or herded like cattle shop here. Their inventory is full of high-end quality vehicles plus theyve customize the few so if youre looking for that unique ride you should probably stop searching and call John muzzy.

Ga
Review №48

Chris and his team did a great job of finding exactly what we wanted within our budget. Outstanding customer service and great people to work with. We will definitely be coming back for our next vehicle.

Ta
Review №49

Top notch for preowned vehicles! Always keep a very nice selection to choose from with competitive prices! Howie was our salesman and was awesome to deal with along with the rest of the staff! We liked them so much, we bought two the same day! :) Highly recommend anyone give these folks a chance if you are in the market for a new ride!

Co
Review №50

First truck buying experience was a success. Jon was very helpful with the whole process, whatever it took to make me happy these guys were willing to help out. Highly recommend!

B
Review №51

I had a great experience at Chris Carrol Automotive. This is the second vehicle I purchased in the last two years from them. I dealt with both Chris and John, both are class acts. I would without hesitation recommend doing business with them. I will get my third vehicle from them.B Mark Cain

Ke
Review №52

Bought a 3500 Dodge Ram from Chris Carroll. No pressure, allowed us time to do our research, followed through with issues we were concerned with. They allowed ourmechanic to check it out. We have no complaints...satisfied with the truck and follow up. I would recommend Chris Carroll dealership..they have integrity...more dealerships need to follow their lead.

lo
Review №53

I was working in Iowa when I saw the jeep I knew I had to have. I called Chris Carroll Automotive and spoke with Donnie Lewis. He made buying the jeep simple and easy. I bought it sight unseen from 900 miles away. He took pics of the entire jeep and sent them to me. The jeep was exactly as he describe and the pics did it no justice. It was even more immaculate than I imagined when I saw it in person. Easy to deal with and no hassle from them. They did it all, so I walked in signed the papers and walked out within 15min. Best place to buy Chris Carroll Automotive!!⭐️⭐️⭐️⭐️⭐️

Do
Review №54

This was my second vehicle purchased here. I always get a fair deal here, and the experience is always easy and laid back. John and Chris were super friendly and worked with me to get me in the car that I wanted. I highly recommend Chris Carroll Automotive!!

Oc
Review №55

Mr Mike Bray has worked SO hard to find the PERFECT deal that fit my wants and needs! He took his time. Even though he couldnt find my financial fit through his lenders he worked with my credit union to get me this GREAT vehicle! Pensacola is a small town and I would have no problem recommending anyone I have contact with to visit Chris Carroll to work with Mike! He definitely is an excellent asset to this company!

Br
Review №56

PHENOMENAL !! Chris and his team, including Jon, were extremely easy to work with and handled everything very efficiently and professionally. Great attention to detail at their new building and location. I would highly recommend checking them out for your car buying experience!

Sa
Review №57

Great people and prices! Chris and his team really care and make the entire process so easy. I LOVE my new car!

st
Review №58

Donnie Lewis at Chris Carroll Automotive has sold me every single car Ive owned over the past 20 years and has bent over backwards to get me the best deal not only on my vehicles but the best financing and interest rates available. I cant say enough good stuff about him. I will never use anyone else as long as he is in the business...... I really really really appreciate all he does for this community as well as myself. Thank you for your service Guys!!

Re
Review №59

John and Chris saved us thousands on our 2011 Toyota Tundra Crew Max pickup. So friendly. Made the truck buying experience painless. Thank you so much.

Ba
Review №60

Recently purchased our 10th vehicle from Chris. Some were special requests that he dug deep to find for us and others he had on his lot. Always quality vehicles in excellent condition. Definitely a stand up guy and a pleasure to do business with! Trustworthy and honest which are hard to find within people these days.

Ma
Review №61

These guys are the best hands down. Very helpful and easy to deal with cares about their customers more than they do about a sale . I highly recommend Chris carroll automotive to all my friends, family and co-workers... look forward to dealing with them again in the future

Da
Review №62

We bought my son a 2005 Dodge ram. Great service, easiest place I have ever dealt with. Gave me a fair deal up front, no back and forth. Truck had a minor problem, they went over and beyond what they had to do to get it right. Will be back for next purchase.

Ky
Review №63

Good People Good Vibes Great service. Highly recommend.

Ri
Review №64

Nice people with good deals. We bought a SUV with cash, the process was quick and the staff very helpful.

Wa
Review №65

Its not often that your are truly overly impressed with service and a product. In this case its hard to describe in words how AWESOME Chris and his staff were. I was looking for a very specific vehicle with very specific features and they exceeded my expectations. If you are looking for a vehicle and especially a lifted truck this is the place for you. Thanks again Chris (& team) Im telling everyone I know about you guys.

Jo
Review №66

I recently purchased my Infiniti from Jon at Chris Carroll and I cant thank them enough for all their help. At first they didnt have what I was looking for, so Jon spent weeks shopping for it and found exactly what I wanted at an awesome price. The car is fantastic and they helped me secure an incredibly low interest rate on my loan. These guys are great and I strongly recommend them!

St
Review №67

Bought a Suburban recently and immediately took it on a road trip. The auto functioned great. The buying experience was flawless. Chris & Mike went out of their way to make the deal that I wanted happen!

Pa
Review №68

This was the best car buying experience I have ever had. Great people and great price. Could not have asked for more.

Ab
Review №69

They are so helpful and pushy at all. They fixed all the problems with the vehicle for free and were able to help us find discounted rims. I highly recommend these guys, so friendly, and easy going, not like those other dealerships.

Jo
Review №70

I reciently purchased a car from Howard at Chris Carroll and thoroughly enjoyed my experience. Howard and staff were very thorough through the whole process of purchasing my expedition. I would highly recommend anyone to give Chris Carroll Automotive a visit when looking to purchase your next vehicle and make sure you ask for Howard.

Pa
Review №71

Ive had excellent service provided by my salesman Mike. Hes helped me with 3 of my last 4 vehicles purchases. I always ask for him when Im looking for a new vehicle. I recommend him to my friends if they need a vehicle.

Jo
Review №72

I purchased a 2006 chevy silverado from Chris Carroll in August of 2019. I wanted to wait a few months before sharing my experience so I could give the truck time to develop potential issues. I’ll start with the buying experience. I was in and out in under 2 hours, to include getting the loan over the phone. The staff was low pressure and hassle free, and was happy to let me drive the truck right away. I had to drive the truck 1,100 miles home to Maryland, which the truck made with zero issues. The only problem I encountered was upon return to Maryland, and attempting to register the truck, I realized that I was charged FL sales tax, and because MD doesn’t have reciprocity, I had to pay MD tax on the sales price of the vehicle on top of what I just paid FL. One call to Barb, and she took care of it quickly, and I received a check as soon as the cleared it with the FL dmv. I was impressed with how helpful Barb was, even calling down to the MD MVA, and fighting with them for me just to find out the status of the title. Now on to the truck itself. It was sold “as is” which I understand is always a gamble, especially since it had 200k miles on it. I was not put off by this as I do all of my own repairs, and these are super easy to work on. I have had a few minor mechanical issues in the first 8k miles, but they all occurred in the months after the 1,100 mile drive home, and were negligible in cost. Overall for the price I got a great deal, and theres a reason why I bought a truck in FL instead of MD, RUST, which this truck is free of. The buying experience was awesome and the staff is great, just know what you are getting into if you are buying an as is vehicle over 10 years old, of course its going to have issues, not the dealerships fault. All in all would recommend Chris Carroll to anyone

Jo
Review №73

I recently bought two cars from Chris Carroll automotive. One is a Lexus IS250 and the other one is Chevrolet Silverado 4x4. I couldnt be more happier! I told them what I wanted ( color, miles, options, etc.) and the were able to get me the EXACT vehicle I requested! On top of that, both cars were in PRISTINE condition inside and out!! Not only was i satisfied with the vehicles but the staff was amazing as well. They were all extremely nice and very professional! I felt very comfortable when purchasing the cars at their lot! Chris Carroll Automotive is a great dealership and I will never buy a car anywhere else!!!

Pa
Review №74

Ive bought two trucks from Chris Carroll Automotive in the last 3 years. Mike Bray was my salesmen. He has always been straight forward. Theres no hidden fees. Mike makes your vehicle purchase a breeze. Always there to help. From choosing a vehicle to the financing to being happy with your purchase.. Jennifer makes all the paperwork as easy as possible. Would highly recommended the team at Chris Carroll Automotive.

Ka
Review №75

Wonderful experience buying my new car from Chris Carroll Automotive in Pensacola. The customer service was amazing. Above and beyond any experience Ive had buying a car ! Atmosphere is professional and friendly. Would recommend to anyone.

He
Review №76

I had such an amazing experience at Chris Carroll Automotive. They made me feel secure in my decisions and had all the answers I needed! I would definitely recommend them to anyone looking for a good quality vehicle and employees that care!

Gr
Review №77

I bought a Mustang from this place. Very friendly staff. They even replaced a LED light that was going out and replaced the spark plugs before I drove it off. The owner, Chris, helped me quote a paint job for another car I owned too. 5 stars.

De
Review №78

One of the Best places in the Panhandle tp purchase your next vehicle. If you don’t see it on the lot, Chris and his staff will find it for you.

Ju
Review №79

Everyone was very helpful and professional. John and Chris helped me out so much with a great truck. Definitely highly recommend!

Cr
Review №80

Absolutely amazing group! Recommend Chris Carroll to anyone and everyone looking for a new ride. JB our salesman was a pleasure to work with. No pressure, no salesman BSC just honest and kind conversation. The finance department really did a great job getting my husband into his dream truck. Thank you! It was an absolute pleasure and we will be back for future purchases.

Sp
Review №81

Horrible customer service! Salesman was not very personable at all! We had cash in hand to buy a truck for my son who is active duty navy. Didnt need any financing. Should have been one of the easiest deals anyone had to do all day. My son saw a beautiful 2008 blue and tan f150 that we test drove and he loved. Salesman stated the vehicle had been on the lot for over 55 days, so it was clear it was not selling. You had a buyer with cash on your lot. I found the upper front strut bolts finger loose and the salesman told me he could bring me a wrench and he would let me tighten them. Are you serious? So we start talking price, or at least I tried, he cut me off and firmly said negotiations were over, that they would not budge on the price no matter what. Really? You didnt even try. All I did was ask if there was wiggle room in the price, because even the sites you advertised the truck online with, said your asking price was almost $2k higher than the highest book value for that truck. We just wanted you to come down on the price $1k. Does not seen unreasonable to me. So we walked and went down the road to Auto Group Wholesale and the salesman was great!! Although we had only planned on spending $12k when we set out for the day, because of his salesmanship, honesty and willingness to take the time to talk with and negotiate with us, he got us to spend $14k on a one owner truck with less miles!! So being military for the past 24 years and now with my oldest son being active duty, along with my youngest son getting ready to enlist as well, you can be absolutely positive that Ill make sure everyone knows how Chris Carrol Automotive treats customers! Thank you for saving us from making a mistake and buying from you! I truly appreciate it!

Sh
Review №82

Got a Hummer H2 from Chris Carroll Auto and the truck runs great. They hooked me up on the price and the trade in. The service was great. I would recommend anyone to get thier next vehicle from there.

Cl
Review №83

Great Experience from start to finish. The whole team made me feel welcome and relaxed. Will definitely do business with Chris again in the future!!!

Ev
Review №84

We loved our experience with Chris Carroll!

Da
Review №85

I looked for over two weeks for a diesel truck and by the time I got to Chris Carroll automotive I was exhausted from the big dealerships. I had a 2016 Ram big Horn to trade and these guys told me no worries. Within a couple of hours I was driving home my GMC 2500 Duramax diesel. These guys are the real deal. Thank you.

Ch
Review №86

Here at Chris Carroll we take pride in what we do day in and day out. My wife and I have bought several cars from Chris and have been personal friends for over 15 years. We have always had a great buying experience, now each day I carry his great reputation on my back to insure our customers are always satisfied.

Ro
Review №87

To keep it simple, I bought a 2014 GMC Sierra a couple months back. Had the car fax pulled and asked if anything serious happened to it. Salesman told me no, just a minor accident. Few days ago truck shut off and won’t crank. Now it’s in the shop, I found out it’s motor was replaced. The motor will be covered by an extended warranty I PURCHASED. But if you buy from this place make sure you do your research on the vehicles they sell, this is mainly a post about how ignorant I was when I bought it and I don’t want anyone else making the same mistake from a dishonest dealership. Best of luck.

Ma
Review №88

From start to finish, our sales person (Howard) was so kind, caring, and knowledgeable. Chris Carroll Automotive is definitely the place to go with your car needs.

Jo
Review №89

Normally dont do 5 star because no one believes them, but I went in and Chris sat with me and asked me what I was looking for in a truck and we went through different trucks to narrow down features and what not, and right after that he found the perfect truck that day and gave me a great deal on it super happy with my purchase and expereince.

Ch
Review №90

We highly recommend this dealership. We bought our truck a month ago with the help of John and he went above and beyond to get us exactly what we needed.

ga
Review №91

The sales team was very professional and worked above and beyond to make sure I was satisfied with my purchase. Highly recommended!

ed
Review №92

The staff is attentive and friendly. Jon muzzy made me feel welcome and unintimidated In my purchase.

Pa
Review №93

Very efficient purchase process, also very helpful with taking care of some issues after the purchase

ja
Review №94

Very friendly people, they work with you well. low credit and still got financed. highly recommend!

Cy
Review №95

Love the quality of the vehicle and the ease of purchase!! We and all our family will going to Chris in the future!

Sh
Review №96

Had a good experience when I was purchasing - they couldnt have been more friendly and accommodating. 31 days after my purchase, I began to experience transmission problems. Now, less than 90 days later, Im waiting for the tow truck to take it back to the transmission shop. Looks like Im going to be out quite a bit of $$$$ on this purchase.

Ed
Review №97

Great salesmen easy to work with I would definitely recommend this place to my friends and family. They will get first shot when I’m ready to buy another car

We
Review №98

My mom and I have both purchased trucks from Chris Carroll Auto. My moms Sport Trac is well over 10 years old now and she bought it from Chris around 6 or 7 years ago. She has never had a problem with her vehicle. I bought my truck in December 2012. I travel excessively for work. I put 40,000 miles on my truck just last year. My truck still runs like its brand new and I couldnt be happier with it. On both occasions I told Chris exactly what I was looking for. He went out and found the truck that my mom and I both wanted and within the right price range. I will continue to use Chris Carroll Auto in my future purchases.

Je
Review №99

Thanks Chris Carrol! I absolutely LOVE my new Mercedes! Its beautiful and drives amazing!!!

La
Review №100

I bought a 2008 chevy silverado 1500 crewcab. May 30 2018 my crankshaft was bad. Nothing but problems now I got to replace the motor.

Information
9 Photos
100 Comments
4.7 Rating
  • Address:6210 North W Street, Pensacola, FL 32505, United States
  • Site:http://chriscarrollauto.com/
  • Phone:+1 850-478-4555
Categories
  • Used car dealer
  • Car dealer
  • Financial consultant
Working hours
  • Monday:9AM–3PM
  • Tuesday:Closed
  • Wednesday:8:30AM–6PM
  • Thursday:8:30AM–6PM
  • Friday:8:30AM–6PM
  • Saturday:8:30AM–6PM
  • Sunday:8:30AM–6PM
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