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Encore Home
2831 US-31, Pelham, AL 35124, United States
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Encore Home

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Ch
Review №1

I could spend hours in this place. I want all the things! The staff is super efficient and helpful every time I make a purchase. Highly recommend for anyone needing a high end look for all pice ranges.

Pa
Review №2

Fantastic!!! Sarah made me feel like I had a personal shopper

Da
Review №3

I absolutely love this store. Have purchased a sectional & others things. The staff are all super friendly. They are willing to help, but are not pushy sales people. That makes the shopping experience nice. Encore always has a good variety of things for many styles. I keep an eye on their social media, since they post their latest inventory there. The manager always goes above & beyond for you. The design consultants know what they are doing. If you have never shopped there, don’t wait to check it out!

Cl
Review №4

Large warehouse with great selection and prices. Bought 3 rooms of furniture for our sons first home. Well be back!

Cr
Review №5

Incredible store! Full of so many choices. The staff is attentive, but also allows you to venture on your own. They give you what you need. Customer service tops! If you haven’t been by there, don’t hesitate! It’s not just furniture. They have accessories & a boutique area. Perfect for picking up some unique gifts.

Di
Review №6

Friendly, courteous and very helpful. Reasonable prices.

Sc
Review №7

This is a great place to shop. My entire family has pieces from this store and I recommend it to all friends shopping for furniture. Whether it’s large pieces or accessories and gifts, this is the place to shop. The staff goes out of their way to help you find or customize the perfect piece for your home.

Re
Review №8

Over the years, I’ve made several purchases at Encore. After today, I will never shop there again. This afternoon, I purchased a piece of furniture. At checkout, we told the salesperson we would return later in the afternoon or tomorrow to pick it up as we were in a small vehicle at the time instead of our truck, and he agreed. We paid in full and left with receipt in hand. A couple of hours later, we received a phone call from the salesman stating that he had failed to put a “Sold” sticker on the furniture, and as a result, someone else purchased it and left with it. He stated they would refund me. My husband called back and asked to speak to the manager, requesting that they call the other customer and have them return the furniture we’d already paid for. Instead, the manager refused, stating that the furniture had still been in the store’s possession and a “human error” had occurred. My husband kept requesting that the manager call the other customer and explain that we had already paid for it, and the manager kept refusing. The manager insisted on refunding us instead of doing what we asked. He said if we didn’t give him our card number that we’d paid with, he would just void the transaction. Encore didn’t have a problem calling us to tell us they’d sold our already-paid-for furniture, yet they refused to call the person they’d then sold it to in error. Apparently, they don’t keep a record of inventory in their system to know when they’ve sold an item. And instead of offering us customer satisfaction, the manager was belligerent about refunding us without any other attempt to make sure we were satisfied enough to shop there again.

Je
Review №9

I absolutely LOVE Encore! The staff is so friendly and I am always greeted with a smile! They have a great selection of classic styles, but also unique pieces. I almost never leave empty handed!

GA
Review №10

They have no vintage and very little consignment. Every thing is EXTREMELY overpriced. Not going back, interior designer and my customers will not appreciate their steep prices.Sad, was one of my favorite stores.

Al
Review №11

Love this place! Great stuff, awesome service! We will be back.😁

Ra
Review №12

I don’t recommend encore home

Ma
Review №13

Really cool furniture store with an amazingly friendly and helpful staff.

D
Review №14

They have a huge selection of new furniture that is very reasonably priced.

Sh
Review №15

Love this place... came in and was greeted by Tori, an employee, started talking to her about what I wanted or what I was thinking . She quickly took me around showing me what she liked and what she thought I would like by the end of our conversations, I let her have free reign and she basically furnished my entire new house. She was extremely pleasant to speak to, has excellent taste, and went above and beyond to help me. Since then I have bought several other items from her suggestions. I had a great experience. Tori was amazing.

Al
Review №16

It is a wonderful place to shop for furniture and prices are affordable.

An
Review №17

Very helpful staff. The eclectic selection was great and very reasonably priced!

Ki
Review №18

Staff was very kind! Very clean, everything looked very nice, great furniture!

Od
Review №19

Was super happy with their customer service. :)

Pa
Review №20

I absolutely love.love.love all the items I purchased a couple of weeks ago! Every morning when I walk through my den I am so thankful that I stopped by Encore that day. Had no idea I would be buying several items, but thrilled with my purchases. The new Mango coffee table that I now have actual made it all come together! It is perfect. Thank you again for a great experience and I will be back soon! Oh, the delivery guys were wonderful! They are a great asset to your company and put the icing on the cake for a perfect experience with my second visit back to Encore.

Em
Review №21

Loved it! My aunt suggested I go here since I was new in town and needed a few pieces for my house. Beautiful well made pieces and really good prices! The staff was very friendly and helpful. My new go to place!!

Zo
Review №22

The Encore Resales has been laid out really well with a good selection of furniture on display. The staff at the store were respectful of customer privacy and allowed me to view the showroom on my own pace. I just love how amazingly simple and elegant everything from Made is. The desks, sofas, armchairs, lights; its all very good quality and aesthetically pleasing.

Ja
Review №23

Went for consignment. Prices were outrageous! 1500 for a used chest of no name brand. Consumers are smarter than this. Best I can say was consignment was in very back. Place was clean.

Na
Review №24

Great store with great people. Nice furniture at great prices for your home. I have bought a few things from them and like their service and inventory.

Sh
Review №25

The delivery man obviously was unhappy about our narrow staircase. He told me he only did the lifting the mattress to upstairs to keep his job....Well, thank you for the response, although I do not understand how that would put someone in danger when my husband actually stayed at the balcony when the delivery man stayed underneath to lift the mattress, I apologize for that. But if it was dangerous I should be told at the time. I made the suggestion of moving the mattress through balcony because the delivery men said there was no way they can take the mattress upstairs. So should I return the mattress or just let it sit in my living room?!? I do not have experiences moving furniture but I thought they are professional and they should know? So I made the suggestion, if it does’t work then I should be told it doesn’t work, but not be treated with a very bad attitude which made me felt it was my fault to choose live in a house with a narrow staircase. The entire service was unprofessional after payment and most importantly they acted impatiently and irritated throughout the whole process.My complaint was not well received as well. When I tried to explain the situation to the staff( later I know it was the OWNER himself), he kept interrupting me and blamed me for putting their delivery men in danger. Of course I am not a native English speaker, so it was harder for me to explain clearly when there was zero patience & no listening ear at all! Again, the ENTIRE experience was a TOTAL disappointment! I feel even more upset after I talked to the owner. I do not have any intention to put people in danger. What I need is only professional service of a furniture company.

Br
Review №26

I thought this was used furniture being sold on consignment, but that is not the case. It is new somewhat upscale furniture. It is a bit pricey but nice furniture.

Pa
Review №27

Extremely friendly & helpful staff!

Ka
Review №28

Great selection of new and consignment items. Can always spend hours looking around. Love it!

Gr
Review №29

I just looked through Encore. Got some friendly and knowledgeable input from some of the staff. As soon as I can get measurement I will be purchasing from them.

Ju
Review №30

Great furniture for great prices!

Sc
Review №31

Incredible selection of furniture. The store literally keeps going and going. Prices seem a little high but watch for deals

Ju
Review №32

They sell lovely furniture at reasonable prices

ka
Review №33

Great place and has a large selection of things you dont find in other stores.

Ar
Review №34

Great place with a wide selection of stuff. Staff is helpful also

Am
Review №35

Nice place, nice furniture nice doodads. A little expensive.

Au
Review №36

Great place and great selection! Friendly sales staff, and always something new every time I go there.

Ja
Review №37

Nice selection! The employees are very helpful.

La
Review №38

Encore has a huge showroom of furniture for most price ranges. The staff has always been very helpful and friendly.

Re
Review №39

This furniture made me glorious

Ci
Review №40

Great furniture at excellent prices

Ly
Review №41

Wonderful decor and furniture!

Ho
Review №42

Beautiful stuff but very expensive

Information
100 Photos
42 Comments
4.5 Rating
  • Address:2831 US-31, Pelham, AL 35124, United States
  • Site:http://encorehome.com/
  • Phone:+1 205-358-7690
Categories
  • Furniture store
  • Antique furniture store
  • Art dealer
  • Furniture maker
  • Gift shop
  • Home goods store
  • Importer
  • Lighting store
  • Outdoor furniture store
  • Sofa store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:1–5PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Credit cards:Yes
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