Took almost 2 months to fix. Took forever to get warranty approval. Not all their fault. Issues with storm and holiday weekend. Can’t wait on a lawn tractor that long. They did an excellent job going to bat for me with Husqvarna. Great work. Just took longer than I would have liked.
Friendly service and they answered all my questions about my Toro equipment and I was able to order the parts I needed for my 15 year old Toro
Excellent costumer service, went looking for a specific piece for my generator and they were very helpful and polite. Trustworthy owners and very professionals.
Went to have an issue diagnosed with a lawnmower. The owners greeted me very courteously and quickly suggested a possible solution; it worked and the issue was resolved. Great friendly courteous service!
Dropped off my Toro mower for a cable drive replacement and new blade install. The timing was several days before Hurricane Laura so all the generator owners in the area had the business swamped with work. After several weeks the work was complete and the mower runs great! Thank you for the solid job and communication updates upon inquiry.
Very honest and trustworthy business. Quick turn around time and even offers the choice to save money if it cost more to repair instead of replace. Some the best customer service I’ve ever done business with. Would highly recommend to anybody.!
Last year, I bought a 42 Simplicity Courier zero turn mower. I was shopping for a lawn tractor, but they let me demo a ZT and advised that it would better suit my lawn. They sold me the ZT, which was less expensive than the one I thought I wanted. They serviced the more and delivered to my house, a 50 minute drive for them. Ryan tested it out and gave me instructions. He spent 45 minutes with me.The mower has exceeded my expectations and it has had no issues with the more.I had spent more than a year researching before deciding on AR and Simplicity. I wanted to deal with an independent dealer rather than a big box store
This is a great place to take your equipment, or just get parts... They are a home town, family business, and do amazing quick work.. Thank you for getting my generator up and going ASAP..!!
Horrible customer service and horrible attitude of an owner.Dropped off mower on 5/8/2020 for repairs. The old guy behind the counter gave me the paper work to fill out and explained that they where behind about a week or so I said no problem.Two weeks later the old guy behind the counter calls and says they let someone go and that the tickets for the mowers where mixed up and need to know what mower was mine. I had to explained to him three times which mower was mine before he actually listen to me so I thought.Week four 6/4/2020 The old guy calls me and tells me my mower is ready, I asked what was wrong with it and it turns out its the same mower I already explained to him three times that was not my mower. I asked him when my mower would be ready and he told me it was not going to get fixed due people are bringing in generators to be fixed and they are busy. I called on 6/6/2020 to tell them i was coming to pick up the mower and get my deposit back. When I got arrived and talked to the owner he said it was not his problem and i must of made the old guy mad. Really? Never again.I would buy a heard of goats before i would take a piece of equipment back to your incompetent company again.
Very proffesional, mr.callahan was awsome ......amazing atmosphere, and good people ...old school buisness beem there awhile ..whorth the drive
AR Engine repair has done a great job keeping my equipment running. I typically get my equipment back in a timely manner (the same cannot be said for many other shops in the area). They charge a fair price, take on jobs other pass on. They arent afraid to tell customers when a piece of equipment is cheaper to replace than repair.
I went there Saturday 8-16-20 to tell them about my problem with my Toro wheel horse which need replace my tie rods but i didnt bring my mower he was so nice he told me the guy that do welding was out so i came back Monday morning with my tie rods the welder was there he fix my problem with the best weld now my toro steer perfect i cant believe that he fix it right on the spot and aslo said if it break bring it back but we kinda both know it want break thanks again you guys for being patience with me i will always go there but after all that was done my belt pop but they didnt have my size belt there cause it was small but he told me to go to auto zone they can match it went there and they had it now im mowing agai thanks again for your service God Bless You ....Thanks again for looking out for me ......
Great service. They know their stuff! Staff is friendly and knowledgeable. Great price and service. Definitely accurate name Affordable Reliable!
They did good work on my mower deck and the price was agreeable. It is close to the house and I didnt have to take my stuff to the dealer in Houston and have it sit for a month.
These guys are great. There professional ! Knowledgeable! And Fair ! I started with my 1st Zero with them, now i am on 3... Thanks....Ryan & Joe as well as staff of AR Equipment Repair.
My lawnmower was not starting because it had been sitting up for a long time. I called and spoke to Ryan and he told me to bring it by. He was upfront about what needed to be done and did not try to up sell any other additional repairs like other places try and do. Prices were reasonable and customer service was excellent. Now my mower starts with one pull! I will definitely be back for any small engine repairs I have!
Great job and fast!
Good olf fashion boys, strong inventory and service.
Great honest place. Joe and Ryan are good people.
Affordable and fast. Dropped off 2 lawn mowers this morning and they were fixed by evening. He even cleaned my mowers. Small business run by a nice young man.
Really nice folks who went out their way to help me. Appreciate the help and hospitality.
They were honest and very helpful. I recommend them highly.
Bought mowers in the past from Home Depot. After the sell, I got no customer service from them after it broke in two months. Went and saw Ryan at AR, bought a new mower, the best customer service, the best warranty. Thank you for standing up for your product. Youve got a life long customer.
I got a new mini bike from Walmart. Did not start. Looked on youtube and found nothing that helped. Had 2 friends look at it and they couldn’t start it either. I brought it to AR Service and they had it running in 5 minutes. Reasonable price too. Thanks. This guy is amazing! Im enjoying riding instead if sweating!
Just bought a new mower with in house financing. Professional service, and very helpful. I will recommend. Thanks again yall!!
Great service and extremely friendly and knowledgeable. Fixed my generator the same day I dropped it off. Excellent job.
I have a mower that starts then stalls - it happened many times before to my other mowers after not operating it in winter. So I know it is probably carburetor issue. Took it to the shop and explained the problem - the owner gave me an estimate of $75. Not sure it is the right price since I have my old ones fixed at Tunneys (now closed) for ~$40 .
Parts right the first time. Thanks
I have an ancient Yazoo-Kees that AR has been keeping together for me. Trust me, doing so was over everybody elses head!
Good
Took my pressure washer in for a repair and tune-up. Ryan was honest, fair, and easy to deal with. Ill be taking all my small engines to AR from now on.
Great service and even better people!
Very good in customer service and very nice people and also helpful..one of the best lawn service shops ive been in..
This place is better than all repair shops for lawn equipment period i will do business with this guy for his hard work and resonable as hell
These guys are very friendly and know what they are doing. They also have very reasonable pricing on their service.
Very reasonable prices and excellent customer service. I would highly recommend them based on my experience.
Ryan and staff are awesome!Finally a quality Sales and Service shop in Pearland I trust.
I couldnt be happier with the quality of service, value, and friendliness of everyone at AR.
Highly recommend, for your repairs.
Great service, Ryan knows what hes doing. I wont let anyone else work on my equipment!!!
Great place for small engine repair!!!!
Best place for Small Engine repair
Honest, knowledgeable, friendly
Little expensive....also dont like paying until the works done even if its called a deposit
Good place
Over priced & dishonest