I would like to thank the staff at Bayway Chevrolet. Geoff, Stephen Wortham Salesman, Monte Clair GM and Brian Becker for the outstanding job they did to get us in the truck we wanted!! Great team work!!
This dealership knows how to make you feel at home. Although I didnt purchase my vehicle from there, I get all my car repairs done from there. They seem to be pretty honest and they dont come up with a list of outrageous recommendations as a way to squeeze more money out of you. When you go to a dealership, you expect that youre going to pay a bit more for the work they do. However, Ive never had to take my vehicle back because of poor service. Old man Joe, affectionately known, usually sees that my vehicle is handled properly from beginning to end. I love his presence and hes easy to meet. Honestly, Ive have no complaints with any of the staff Ive encountered. The ONLY thing I wish is that they had more loaner cars available when you have to leave your vehicle for several hours, or overnight to be repaired. But the flip side to that, is that they offer a complimentary car service to your home and back to the dealership if youre within about a 10 mile radius.
I have been coming here since they were called Strickland Chevrolet. I have bought two cars from them. Some of them are very nice. I bought a Cobalt and then I bought a Chevy spark LS. I still have the Chevy spark. Bayway Chevrolet takes care of my car and theyre the only ones that I allow to touch it.,🇺🇸
It was very polite and help me in every way he could so I could get my car and Im very grateful for everything thank you.
I was greeted and shown to the very comfortable waiting area. My service was done quickly and to my complete satisfaction!!
Old man Joe was nice and efficient.Seems it took awhile to get to my vehicle even though I dropped it off at 7:30. Called around noon to check the status and they had not even looked at it yet! But it was ready by the time I finished work and that’s what mattered!
As always the personnel in the service department were very polite and helpful with my transaction. My experience was great and all was done in a timely manner. Thanks
David Sheppard was AMAZING!Very good customer service and very friendly!They also repaired my Tahoe in a very timely manner, I am so grateful!
I was really impressed with the customer service offered by Izzy. Shopping for a car was very hard and when we had started to give up . We called to ask about a trailblazer he went above and beyond for us. We drove straight over there, he answered all our questions.I’ll Definitely be recommending him to all my friends and family.
My service consultant Tina was extremely professional and helpful. She took time to answer my questions and was very service focused.
I can say that i appreciate everything you all have done considering I am fighting Covid and Pneumonia. I did so much from home in the bed sick and she guided me gracefully. But it all goes to Raquel. She was awesome and i am very thankful to her.Thanks,Sonja Keel
We had been to several dealerships to look at Tahoe’s/suburbans and Abraham was the only person who actually came out and greeted us and asked us if we wanted to look at it. Aside from the fact that we loved the vehicle he was the reason we purchased from Bayway. He also helped make the decision between the Tahoe and suburban by informing us about the trunk space. It was a great experience. He was excellent.
Amazing! Best service 10/10 would recommend. Fast diagnostics and quick repairs
Old Man Joe, went out of his way to make sure my suburban was ready to go for my Florida trip. Got my oil changed, told me about my nail in my tire. He level of customer service has always been beyond exceptional. Though his other team members didn’t help me, I witnessed and heard their customer service skills! All get a 10 star from me. You have Happy Bunch 😊Blessings,Ms. Kitty
Tesha is a great saleswomen, we bought two vehicles from her. Unfortunately, one of the two developed an engine noise within 2000 miles. Brought it in and the shop foreman was very dismissive. He came into the room and introduced himself and immediately was determined to get me, and my vehicle out of there. If I could do it again, I’d stay away from Bayway.
I bought a car about 4 months ago and the seller told me lies that I later realized. he is only interested in selling. at the time of selling very friendly but after you signed you are a nuisance
Our salesman was very informative about very aspect of our car buying experience. From being the most polite to working even harder to ensure we could get a deal done. He was exceptional. The Sales Manager Paul was also great! I could tell he worked just as hard to make our experience fast, easy, and just what I wanted. I would highly recommend this dealership in the future and would love to come back for any future car purchases I do have.
Nick was very helpful and knowledgeable about what I needed done in relation to my vehicle. He is my preferred service representative.
Mr. Cox was great and entertaining. He made the entire process of purchasing a vehicle smooth and headache free, very different from my past experiences. The receptionist, I think her name was Peggy was very warm and inviting. I even had a chance to speak with a sales rep (who was not selling me a car) and watch her work (Torie) and was impressed with the way she handled her client. The good service seems to be contagious....
BayWay service has been great since I started bringing my vehicle there. Tina goes above and beyond to make sure I’m taken care of and in a timely manner. I will definitely be returning.
Associate Ms Barbara Rodriguez provided me with outstanding and professional service from the time I arrived for service until completed. She informed me of the service being done and the upcoming services. I recommend any one needing professional and outstanding service go to Bayway Chevrolet.
Top notch dealership . My experience with the body shop is great . The expertise on their work is the best in Houston. Unfortunately my truck was repaired twice in six month and both time it has come out looking showroom new . Hopefully I want need their services soon, but if needed I know the are one of the leading body shop in town . Thank again for your professional service. John Dixon
By far one of the worst customer service experiences ever . Heather Castillo was very disrespectful, deceitful, and a scammer . She was unprofessional in the way she spoke about myself and my father which she did not have to bring up . She lied about the carfax of the vehicle i was Looking at the time . She wasn’t in the office when she confirmed she would be which messed up my set schedule for the day . That was after the fact she already took my money and i was Trying to get a refund and when she got hurt she didn’t make a sale she came at me disrespectfully. And discriminated me due to my age . But i was A buying customer just like everyone else . Then she began to lie to me about who the general manager was when i asked she told me Kyle, which is the preowned sales manager not general . Monte Clair is the GM i was looking to speak to . Heather Castillo is not the salesman you want to work with . So beware
Buy your car here! Our salesman was great and helpful! Everyone was fast to the point and made us wait as less as possible to complete our purchase. I didn’t feel like I had to fight with the common car salesman. I don’t live close to this dealer but will drive an hour to make my next car purchase as painless as possible .
I called Monday. Made an appointment for Tuesday for 10:00. I arrived late but Tina got things done quickly. I was completed with no hassles in under an hour! The best part was No Charge!
Dennis did an EXCEPTIONAL job when my boyfriend brought in my Trailblazer to get my 1 year first oil change, He advised him on 2 new recalls that I was not aware of, I only knew of one recall. We bought my Trailblazer last year from Bayway Chevrolet and I am so glad we did, I will definitely be coming back to Bayway for all of my needs.
I had a great experience purchasing my new vehicle from Bayway. The dealership sales rep, Jay LaFleur, provided top notch service and was so helpful throughout the process. This is the fourth Chevrolet dealership I have purchased a new vehicle from, and Bayway Chevrolet far surpassed the others because of great employees like Jay, Sophia, and Sultan. If youre looking for a new Chevy, ask for Jay!
Nick in service was great and kept me updated on my trucks condition
It was very disappointing that Bayway would not match a coupon from another Chevrolet agency down the road. I had to pay full price. Very disappointed since Bayway is conveniently located. I guess I will be taking my service business down to Monument in Deer Park.
Ms.Tina Awesome!! Such a passion for customers needs. Shedocumented my car challenges and had me in a loaner until my car was ready. She made it so convience!! She knows how to turn your emotions onto a smile :))Ms. Tina is an enhance to Bayway Chev.
The service was excellent as usual. I love that the staff is so very friendly and communicative. My only suggestion would be that there should be bottled water somewhere in the office for the consumers. Especially in this heat.
Great service, Nick was very helpful and took care of my wife’s suburban. He helped us get a loaner while there is a shortage, I recommend him most definitely. They got the vehicle in and changed the rear AC condessor the same day. Thanks guys.
It was the end of the day and I was tired, but they were very nice! My car was ready in one hour! Thanks,
Excellent service and Jon Marino was very professional.
Very friendly service ! Excellent people working at this dealership!
They were very nice the gave us a tour and explained every featured of car.
Bayway was one of the few dealerships that had a Traverse model that I was interested in and although it was quite a drive to the dealership, it was worth it. Sales Consultant Raquel Hanks and Sales Manager Paul Dodd didnt give up on the deal and made it happen.I would definitely recommend Bayway Chevrolet and Raquel Hanks to anyone looking for a Chevrolet.
Raquel was very professional and knowledgeable about the business of trading and buying my new truck! Everything went smoothly! I was in and out in a couple of hours! Very happy with my new truck!
Convenient oil change✅ Friendly staff. Discount for GM vehicles 💯
My experience was great, from the time I checked my car in for service to the time I picked it up. Great job Bayway!
Ive never had a bad experience here. Everyone is kind and understanding. They really try to make sure that you get just what you need whether its a new vehicle or get service done, they are the best!
Loved that I didn’t spend all day at the dealership and got it done quickly!
Ms. Barbara was pleasant and easy to talk to. And also Old Man Joe 😂he makes me laugh all the time. Although he may not remember me on other occasions every time is epic. Thank you to the whole team for being helpful and open to talk too.
5 stars for Bayway Chevrolet,special shout out to Tina-Service advisor. She takes care of business!! I needed repairs on my vehicle...the dealership that I purchased the vehicle from was booked out,so I decided to give Bayway Chevroley a call since I am driving a Chevrolet vehicle. It was the right choice! I was taken care of from beginning to end! Thank you!
My experience was excellent.Went in for a routine oil change and I was in and out.Great service overall.
Mr. Cox was simply AMAZING!!! He was very patient with me and worked a deal that others dealerships said NO! But, his tenacity and attention to detail was paramount! I just want to say a big THANK YOU to Mr. Cox and to the Finance Manager as well. I love my new 2020 Malibu!!Thanks,Delicia Broussard
Friendly and fast. No BS experience which I appreciate
It was a wonderful experience. Service was prompt and issues were located quickly and fixed.
Fast & easy. Never had a bad experience there
Barbara in service was outstanding, very professional, and got my car serviced in a timely fashion.
Bayway Chevrolet service department is fantastic. They are fast, courteous and accurate.
We were so thankful that your salesman was not pushy. He actually let me leave the dealership the first time without the purchase for reasons we made known to him. He knew we were serious as we left a deposit to secure the vehicle we wanted. And thank you to the finance department who made it simple, and he was not pushy either trying to make us purchase additional features we did not want. Great job, Bayway! I really felt GREAT with our purchase!!
I just want to say a huge Thank You the staff for making our first time buying experience so good! Also for treating my family as their own!
Couldnt of had a better experience with our salesman Jay! Very genuine and helpful. If youre looking for a vehicle I highly recommend asking for Jay!
From the beginning, days before I arrived at the dealership Miguel Gama was very professional and informative on assisting me with my new purchase. When I arrived Saturday everyone was eager to help and Miguel had me in and out with no issues faster than any other dealership before.
I showed up for an early morning appointment to get a theft deterrent service light fixed.They found what caused the problem showed me before doing anything once we agreed asto what was needed I was taken care of. When you go in to the service center ask for oldman JOE. He has a great attitude along with the other staff members. I even had staff members bring me coffee and water could not ask for better service.
We had and continue to have a very bad experience with this dealership. Will update this review and explain all of the negative experiences weve had with Bayway once I get my vehicle back. It is so unfortunate to get a $50k used vehicle only to have issues with it and the dealership because they did not do their job correctly.
I go to have my truck serviced. Always fast and friendly service.
Employee very friendly and work on my truck was done fast
Jay is the best! Im 120% completely satisfied with both him as my salesman and with my new chevrolet. The facility is full of nice and knowledge staff and its very clean aswell. I was not even shopping for a vehicle but my wife was shopping for a new vehicle and Jay also sold me a new Chevrolet the process. Sofia hooked me up with some sweet accessories at an awesome price on both parts and labor. Sue did an awesome job at wrapping up the finances in a fast but thorough manner and the service department did a great job at installing my new parts. I will definitely be returning in the future and would highly recommend this dealership to anyone. Everyone here has your best interests in mind.
I had a great buying experience back in 2019 that resulted in my family buying 2 new and 1 used vehicle here. Recently, I was a little disappointed. Ill caveat this by saying the salesperson was professional and polite and there definitely isnt a customer service issue here, from my perspective. However, here recently I test drove an older model vehicle (18 years old) with slightly less than 80k on it with several issues, yet they had it priced towards the high end of the range per the KBB (keep in mind, my understanding is the high end of the range entails a vehicle with only minor cosmetic issues (scratches and dings), but otherwise 100% functional). One of the windows was off track and held up by some paper wedged in the door. It was nonfunctional. One side view mirror was off track from the electronic adjustment mechanism. Another nonfunctional item. The fabric on one of the visors was detached and sagging, which isnt a minor cosmetic issue (its pretty overt). Some parts of the center console and dash were cracked and broken off, which may be considered minor. The breaks felt tight and made sort of a popping noise. There was smeared white paint on the front bumper and driver side panel, indicative of a fender bender or minor accident. On top of all this, Carfax (and bumper.com) had literally no record of ANY service done on the vehicle (very atypical). Yet, they insisted it was worth top dollar. Why? I dont know. It may just be the difference in buying new verses used but I was really quite surprised at how overvalued the vehicle was. Ill probably continue to give them a chance in the future.
Purchased a third car from lee today I love how she is going to get the deal done I don’t like a lot of hassle and she never gives me one she is one of the best to ever do this car selling thing will most definitely be back
Demorris Cox is the Salesman to see if you want to find a car to fit your needs...He Worked Very Hard to Find the Car I Needed to Make Me Happy!!! Thank You, Demorris & Bayway Chevrolet!!!
Everyone was knowledgeable and friendly. They were very professional and did a great job! The salesman took great pride in his work and knew all the features of the vehicle and answered all of our questions. The dealership is very involved in supporting the local schools in Pearland which is why we went there to give our support back.
Service is good and quick .......Sales not all that hot ....... After they sale you the car ..... They always busy
I wont purchase a vehicle here again. I purchased a 2019 gmc acadia when I bought it I swear the thing had 4 black rims after taking it to the car wash a few times I noticed 2 of the rims turned grey and alloy I dont know if they painted the rims to sell it or what but I never would of bought a brand new vehicle with 2 different colored rims by the time I noticed it was to late. Be cautious buying from here
I AM STILL NOT SURE WHAT BAYWAY CHEVROLET PEARLAND WILL DO WITH THIS TRUCK AND I AM ASKING FOR HELP TO REPLACE OR REPAIR IT AND BE DONE WITH IT NOW, BUT I AM STILL BEING RANNED AROUND, KYLE,OR PAUL.COULD HAVE SET ME A COME IN DATE ? YET THEYRE GOING BACK AND FORTH BETWEEN WHO,WHAT,WHEN AND WHERE,KNOWING THAT THEY ARE NOT GOING TO DO ANYTHING UNTIL SOMEONE GETS ENDANGERED BY THE ACTION OF THEIR EMPLOYEES WHO HAVE SERIOUSLY TAKEN ADVANTAGE OF A CUSTOMER AS THEY HAVE AVOIDED ALLOWING ME A REPLACEMENT TRUCK.
Tina give me excellent service every time I go in shes a sweetheart
After a rocky start, Lincoln Stahl and his team really came through for me. What could have ended very poorly, was turned around and resulted in a great overall experience. Demorris Cox took great care of me and my family, and worked with me to find a good deal.
Tina in the service department is the best, Always looking out for the best interest for her customers. Thanks Tina
Went to look at the new 2021 Tahoe(High Country), and security threw us off the lot. Yes it was slightly after hours, but we were just looking at it...not intending to steal it...maybe even buy it. When did they stop letting people walk around one car in a lot at night?
I had a great experience. The salesman, Moses, was extremely patient with my when going over my options. I had a lot of questions and they were addressed prior to moving anything along. I was able to see all of the models of the vehicle that were available and I even test drove the one that I ended up leasing. It was a really nice experience. When I had a doubt, we took a break and even went back out to see the features that I wasnt sure about. Moses was so thorough that he even asked a colleague to share his experience with a different model with me and to share his opinion. Everyone was so patient, honest and helpful. I had the best experience Ive had in a dealership to date.
Always a pleasure working with the guys at Bayway Chevrolet. They still give you that small hometown service and theyre not even from Pearland. Well, a lot of the people are, which is a great thing.
Great environment, friendly, helpful, very Professional
When they say they will work with you...they are no joke get your down payment and go see them. I love my 2019
Everything was awesome! Tina Noviski is an expert at providing quality customer service. Tinas professionalism made the entire experince excellent.
Corey, Nathan, Caulin and Tyler are awesome.. they took care of me and made my car buying experience easy. A lot of dealerships will try to pull one over on you, but not them. Corey and Nathan are both extremely laid back and knowledgeable. Tyler is patient and children friendly. And even Caulin helped unknowingly as he kept my daughter and I company while my deal was finalized, as he patiently waited on a client to tie up some loose strings on their end and offered his help constantly. So thankful.
The process was fast and was done in a good timely manner
Friendly,kind, and very helpful service. Got me in and out fast.
We were late on Saturday for oil change and the lady that help us was awesome she put us in real quick and yes she was very nice
Great service. Alex was friendly and prompt.
They answered all my questions and ran numbers on every vehicle I was interested in. A truly non-pressure experience.Thank you,Jason M. of League City
I car shopped for a month, car dealers were thinking they could take advantage of me because I’m a woman ... but not Bayway, I was able to voice exactly what I wanted and negotiate ... they met my needs. My salesman, Moses, was persistent, humorous, and confident. I prayed on my car and I was lead to Bayway. I drove out with an affordable car note and 2021 Chevy Equionox with a employee discount rate ! Thank you for making my life so much better !
Decent dealer for car, overpriced for service
The worst car buying experience ever! The management team at this dealership is unethical, they will lie and try to cheat you out of money. When you catch them in a lie no one admits to their wrong doing are apologize for being dishonest. The only reason I completed the purchase of the 2021 Corvette was to prevent them from selling it to someone else at a 30K markup. They tried everything possible to make me cancel the order but I refused to let them make the extra 30K. PURE GREED!!! Im still waiting on a call from the customer service manager; I never write bad reviews but I felt this is the only way to be heard since I havent received a call. I wouldnt recommend this dealership to anyone. Buyer Beware!!!
Since Ive been having my service done at bayway Barbara has always been right on top of everything. Always pleasant.
Fast service excellent job. Oil change & tires rotated in only a couple hours. Tina got my truck right in to be serviced
Kevin was so easy to work with. He was easy to contact and communicate with. He went above and beyond to find what we were looking for.
Josh was responsive to my email inquiries which led me to come in to the dealership to see the vehicle I was looking at. After going to a few other dealerships in the Houston area I made my way back to Bayway to complete my purchase.What started as a five star review is now dropped to a four star review due to the poor performance in the service and after sale additions side of things. What should have been completed in an entire day that I dropped my vehicle off is now requiring me to bring it back a second time due to poor time management.And we keep having to lower the bar with each incomplete interaction . . .
I had Excellent help with my service
I purchased my first vehicle yesterday with Laura, Trisha and the amazing team here. I had several different offers from several different dealerships and deciding to purchase with them was the best decision I could’ve made. They took away all of the stress and pressure of car buying and made me feel at home. This team is diligent and extremely proactive in assisting you in any way they can. I highly recommend purchasing a vehicle here.
Customer service was incredible everyone who helped my wife and I were very friendly and supportive in helping us resolve our issues with complete understanding of the situation.
My daughter was experiencing problems with her car and we reached out to Tina in the service department. Tina made us feel important and comfortable. In a matter of hours my daughter was back on the road.
I cannot express how amazing Veronica Landin was in helping my wife and I find our new vehicle. She was on the ball making sure all the X and Os were in place to get us in our new 2021 Colorado. I cannot remember the kind sales associate that helped Veronica (I think Tesha), but she was equally amazing and I do not typically praise like this. This has been the best car buying experience Ive had in my life and I am thankful for the team at Bayway Chevrolet. Sophia in the aftermarket department has been incredible too and the communication stream has been wide open, which is greatly appreciated in todays world of auto-generated messaging.
Joe Eisenring “Old Man Joe” fantastic service rep. Very professional, friendly, courteous. Made me feel like a long lost friend and was very informative. Kept me informed and to me went above and beyond. It is people like him that can break or break a business. He certainly makes Bayway’s business. I will have no problem recommending Bayway and it is because of
Great event for veterans. Thanks Lincoln and Darryl.