****See the attached images for my full review due to Googles character limit.If I was not locked into my wife’s line, I would look else where for cell service. The location itself had rude, and most definitely incompetent employees. I have been able to get more resolved with Verizon corporate customer service through multiple phone calls than I ever have at the location. My hope is that I can make it through these next 2 years without having to set foot in this store again.Do yourself a favor and go elsewhere if you are interested in using Verizon as your wireless provider.

Awesome. Great customer service. Wonderful. Made the transition super easy. Thank you Irving! Will bring all my friends.

Went to this place excited to get a new phone and when I sat down with Mr. Dustin we ran into some issues (completely customer related) and he helped to overcome every issue and even stayed an hour after they closed to assist my family and I! And we were getting 3 new items! Great service! Definitely will return!

I like coming to this store over a corporate location any day! The staff are always very helpful and look out for my best interest. My LG kept loosing reception and it was very frustrating!!! Irving was patient, helpful, and knowledgeable. He tried everything to get my phone up and running but it was goner. He broke down all my options and got me into a new working phone. He also transferred all contacts and pictures on to my new phone. I couldnt be happier with the experience. Thanks Irving!

Dustin was so helpful! I appreciate his help and answering all of my questions.

Dustin was very helpful and answered my questions. He was able to get my daughter a replacement phone in store without us having to wait for it to be mailed. He thoroughly checked my account and explained the insurance coverage vs the promo which ended up saving me money.

Dustin answered all my questions and gave me all my options He made the interaction very easy and pleasant

Dustin went above and beyond in customer service. Spent a lot of time answering questions. Best service Ive had at Verizon.

Irving did a great job setting up my new iPhone and iPad and gave me the best deal I could get. He was very helpful with everything. Recommend!

I broke my phone and Dustin was able to get all my information off my broken phone onto my new phone. He was a pleasure to work with. I even saved his number in my phone so if I need anything else I can contact him directly.

Irving and the rest of the guys are always helping me with my phone. They always go above and beyond to take care of me! Thank you!

Absolutely perfect...Mr. Warren just about held my hand and walked me through my new Note 20 Ultra. He answered all my questions and was so very patient with me. Thank you Mr. Warren for getting me launched on this awesome phone!!!😃😃😃😃😃

Thanks Dustin for going above and beyond to give us great service including staying after hours to finish up our purchase! I highly recommend coming in and having Dustin help you with your next purchase.

Dustin, was very helpful getting the problems with the new phone I ordered cleared up. He reordered another phone for me and added back the original promotion that I had. I was very happy with the service he provided!!

Perfect. I switched from att and got the best deal and best customer service I highly recommend Dustin he skipped his lunch to help me

IRVING! Ask for him when you come in. Hes very patient and very productive. He was able to my phone up and running even though I bought it online.

Dustin is amazing at what he does. I mean the explanation and breakdown of my bill was so clear and understandable . He even thoroughly researched for promotions and discounts to help me lower my bill and get the best plan for my money. Definitely coming to this store for all my future needs.

Irving had a lot of patience and helped me resolve my phone issue. I will be back!

I came into the store because my phine wasby working anf Dustin was great he helped me fix my phone and made the experience very relaxing and easy

My phone was stuck all morning and Dustin helped me fix my phone. He took the time to explain everything to me and made sure I didnt have any questions.

The girl with the blonde hair and the fake nails is an entire con. She sold us the “700 credit promotion” saying if I gave her my old phone, I would get a brand new one for free- hence the $700 credit. When in reality when my phone bill hit the promotion is actually only $300 credit and I ended up having to pay basically FOR AN ENTIRE NEW PHONE. Also, when we were talking she said my phone bill went up by $5… it went up by $100+. She’s a total con and is not truthful nor a credible person towards her customers.

Dustin was great helping me and my family. From the moment he was available, he was great for every minute of our time there, and makes the experience very straight forward. Getting new phones can be stressful sometimes, but with Dustin as our representative, this was not the case at all. Definitely gets five stars.

Dustin was great he helped me fix my phone when it wasnt working

Irving was very helpful and attentive with my situation. I broke my brand new phone and he helped me through the insurance process.

Dustin was very helpful he answered all my questions and helped me reset my phone and pair my beats back up. Great experience

Dustin was super helpful and answered all our questions! I appreciate the wonderful customer service and time spent fixing our issues. I will definitely ask for Dustin if I need anything in the future. Thanks again!

DUSTIN WAS GREAT IN HELPING ME SET UP MY REPLACEMENT PHONE

I got a new phone. Dustin was very helpful he helped me reset my passwords and transfer my service and transfer most of my information.

Great experience at this location. Thanks to Irving.

Irving helped me with my account. Super helpful.

Dustin was so helpful and knowledgeable on all of my options for getting a new iPhone. I really appreciate how accessible and cooperative he was through this whole process! Thank you!!

Amazing customer service. Thanks Irving!

Reese was very thorough with explaining all my associated cost. Very kind and patient even when i called my husband for his opinion, no pressure sale.

Ask for Irving! He delivered exceptional customer service, very attentive and patient!!

Irving was really helpful! Thank you!

Waited for salesman to connect my watch and he was just going back and forth erasing it from my iPhone and not connecting it to the plan. Wasted 30 minutes just for him to tell me he didn’t know how to do it. Few days later went and wasn’t greeted or even acknowledge as a customer. So walked out after 15 minutes of just waiting. Next day I went 9 am and the store was closed. Rang doorbell twice and nobody was available! Called store and nothing. Would like to connect with the store manager to discuss the training with his staff and underperforming customer service.

Irving was very helpful. Excellent service.

I came into the store because my phone wasnt working and i am not disappointed. The sales guy Dustin was excellent. great customer service

I came into the store because my phone stopped working. I was so happy to work with Dustin. He was very patient and answered all my questions and made sure i was comfortable with my new phone before i left. he even went above and beyond so i can trade in my old phone so i can get credit for it. Anyone who needs phones Ask for Dustin you will not be disappointed.

I came into the store yesterday and got two new phones. I was having an issue with one of my phones and brought it back into the store. DUSTIN was so helpful. He took the time to look at my phone and help get my issue fixed. He even took the time to ask about my other interaction, and helped me get a tablet that I wasnt offered by the first guy. He even took the time to check my bill and make sure I wasnt overpaying. And then he went over what my new bill will look like for everything. Next time I get phones I am going to see Dustin and recommend everyone to him personally.

My phone wasnt working and Dustin fixed me up with a new phone and helped me transfer everything he was very busy but was very patient with us. I really enjoyed our experience in the store.

Dustin was very helpful and we didnt even buy anything we had to return something and he tried to make it easy for us.

Took time to solve problem with my tablet. Pretty smart people!!

Dustin was very helpful solving my issues that I’ve been trying to get resolved for the last few weeks. He is very nice patient and knowledgeable. A real pleasure to work with.

Dustin was excellent, he was very knowledgeable!

Dustin V. Provided superior service! He was very knowledgeable with the products and service. His technical expertise was impressive and was a great help in getting my products setup and functioning. Dustin explained very clearly about plans and and promotions we were eligible for and made sure that we were completely setup when we left the store.We live about 50 miles from his area but he made the drive well worth it! I’m only sorry I didn’t make the switch to Verizon along time ago.Thanks Dustin V. You’re the best!

Dustin is very knowledgeable & informative about the products & services. I learned a lot! Thank you for your superior service.

I am leaving a comment about Dustin. I would like to say that he is an awesome salesman. Dustin is very professional and listens to you needs and what you want to accomplish in the store. He wants to make the custom happy first. I had a awesome experience with him as my salesman. I am glad that Dustin was my salesman and I would refer him to everyone.

Dustin was great he made our experience very pleasant and didnt make us feel old

We walked in to the store and Dustin greeted us warmly. He was phenomenal at getting us all situated and taken care of. We were having issues with an online order and he took it upon himself to see us through until the end. He worked out all the kinks while updating us on everything that was going on in the call. He made our entire experience hassle free and made us feel like valued customers. Thank you Dustin!

I would highly suggest seeing Heath, very professional and knowledgeable! Excellent customer service!

Dustin was very great and helpful with setting up and transferring from ATT. He was very professional and thoroughly explained everything to me. Great representative for Verizon.

Professional and efficient. Bought a phone for my mother and they assisted with content transfer and accessories.

Dustin was very helpful I am very impressed. Love my new phone best deals

Dustin provided great customer service. He patiently answered all of my questions and made sure that all issues were resolved before we left the store.

Dustin was incredibly helpful in setting me up with a new service. Made the transition from my old carrier quick and easy.

Dustin was excellent he helped me get everything on my new phone even though I didnt get the phone there.

Dustin was awesome very knowledgeable in all different phones and accessories got me the best deal on my new phone

Wow I came into the store because my phone stopped working I got Dustin as a rep he was very patient and listened to me before offering solutions. He was very easy to work with. I am so happy I didn’t have to buy a new phone. When it is time for me to get a new phone I’m going to call Dustin because he even gave me his number so I can work exclusively in the future.

Dustin V was about as helpful and informative as any CSR I have dealt with at Verizon. He explained everything and helped me with some other issues I was having with my android phone. Go to the Pearland store and ask for

My account had been mishandled by two previous sales representatives and Dustin V. was the only person who could finally get all of the mistakes (that were made by other people) corrected. Words can’t express my gratitude for Dustin’s tenacity and his professionalism in handling all of the issues related to my account! He is definitely an asset to his company!

Dustin was great took extra time to move my stuff over very happy customer here.

Dustin was outstanding! So professional from the start to the end of our transaction. Friendly, polite, clear instructions, clear information and super patient. Will definitely refer him to our friends or anyone interested in cell purchases. Had a very pleasant experience and will come back for future service.

Dustin was very helpful i came in and added a phone to my account from metro. Dustin helped us create an apple id and also helped move all of my pictures and phone numbers over from my google phone, The service was fast friendly and very easy. I will highly recommend him and this store to my friends.

Awesome working with Dustin for my new watch!!! We have been using this location because of his attentiveness to our situation. Very appreciated!! We have been working with Dustin since March of this year, and have already made several appointments with him. We exclusively use Dustin as our Verizon liaison.

Dustin was super helpful and gave us every option available to us. He also informed us of all promotions.

Dustin was first rate and extremely fast. Had to get a new phone during family time. Be cause of COVID I need to make an appointment and my sister had to stay in the car(obviously). My point is that Dustin got me in and out no time.he also taught me how to use my new phone effectively. Thank you Dustin for helping me out. 5 Stars for sure. I will be coming back!

Irving was very fast, patient, superb.

Dustin was very helpful in getting a new phone added to my account as well as reworking my plan to lower the cost. Thank you!!!

Dustin was great he went above and beyond too take care of my situation. Thanks Dustin!

Dustin was so patient and helpful, he spent the entire day helping me set my phone up from ATT to Verizon, great customer service!

Id like to take the time to just say that Mr. Dustin. From the Pearland location, went out of his way to help me and my wife out. We ordered some phones online and couldnt get of hold of anyone when we were told to call to activate them. But when we decided to come to the store and figure it out, he totally changed the point of direction of what we wanted to do and pointed us in the perfect direction. We waited I intill he figured it out and helped us VERY much. We even came out with a extra phone and a iPad. Being first Verizon costumers it was very upsetting, but when Mr Dustin helped us. Wow talk about going above and beyond. Definitely well be coming back.Thank you sir,

Dustin was such a huge help in helping me get my new iPhone and Apple watch as well as get everything set up!! He even stayed after his shift to make sure everything was done perfectly!! Thanks so much, Dustin, for all of your help!!

Heath was above and beyond in advising options and setting up my equipment. Excellent service! Thanks!

Dustin was the person who help me and the reason I am giving Dustin a five star rating is because he was very kind and understanding about my situation and helped me set up my very first upgrade as an adult.

Needed help about email, which wasnt a Verizon problem. But the young manSolved the problem anyway.

IIve been trying to get my contacts on my new phone for a while Finally got a rep that knew what he was doing. Dustin was fantastic not only did he help me get my stuff transferred he took the time to go over my account with me. Highly recommend

Dustin was awesome, we had so many issues trying to order online so we came into the store. He was able to take care of all the issues and help us get a better deal than we were getting online. He also helped us to lower our bill even with the additional phones we added to our account.

Dustin did a great job helping my daughter get a new phone. He was efficient and very knowledgeable. I highly recommend him and this store.

Dustin answered everything he fixed my phone

Dustin fixed my phone after it wasn’t working quick easy in and out

Heath took the time to explain how to process my warranty claim. He was so patient and helped me get my nurse discount!!!! This was the most productive 30 minutes of my last 6 months. Really so helpful and thankful for his time.

Dustin was very helpful and easily answered all my questions.

Extremely nice guy! Hooked me up with an Apple Watch! Dustin is absolutely the best rep we have ever worked with!

Dustin was very helpful in getting my wife transferred to Verizon and unmessing her account up!

I was conned into beleiving that id get a 700$ trade in for my iphone 10 w/e. But really am getting 30$ off my bill for 24 months and cant change to a cheaper plan or i lose it even then ill end up paying the full 1000 plus for the phone in 21 months. Dont trust the salesmen. They say whatever to get you to buy.

Visited the store today. Ive been with t mobile for the past 17 years. Meet with Dustin V for over a hour to compare phone plans and charges. Hands down, no questions asked, I was extremely impressed with his knowledge, honesty, and professionalism. Needless to say, we are now on team Dustin and Verizon. Signed up all 6 family lines and will transfer all 42 other company phone very soon. Thank you Dustin, your a credit to your industry.

Dustin helped me get the best bang for the buck. Thanks

I visited this store during an iPhone emergency. I spoke with Prince and he helped me out tremendously. He was kind, knowledgeable, and patient with me. And he did it all with an amazing attitude. I’ll definitely do business with the pearland parkway location again in the future.

Dustin was great he helped me get my new phone and even got me an iPad. He took the time to make sure o had the best deals

Dustin was super patient with every question I had, and did everything to help. If we needed some time to discuss and look up reviews he gave us time while checking up on us to see if we had any questions. Was overall a great help with everything, will continue contacting if in need of help with phones!

Irving was extremely helpful!

Great experiance Dustin was very helpful and helped me get my new phone that I already love.

We got our new phones from Dustin he was very professional EVERYONE GO SEE HIM

Privately owned retailer!!! NOT an actual Verizon corporate store. They will CHEAT you if you do not pay attention and look at the details before you sign. Will sign you up at a higher tier plan if you dont ask them to let you see what you are signing up for. Until you find out when the bill comes and you have already used up the services for the month, auto pay will take your money, so you will not be credited by Verizon. In my case even the activation fee was not reported to Verizon and was billed for something that I already paid. Many phone calls to billing/customer service to sort things out, unnecessary headache in the middle of a pandemic!!!Best advice, go to the one near Pearland Town Center-The Corporate Store. If you must pay at this location, ask for a receipt. GOOD LUCK!!!

Dustin did a great job on getting our new phones and service switched out. Recommend him if you are looking to switch to Verizon.

Dustin was the best Verizon salesperson I have ever dealt with. He was extremely patient with this old lady.

I came into the store because my phone broke and the screen stopped working. Dustin was able to get me a new phone and transfer all my stuff off my broken samsung even with the screen not working. Then he was still able to give me over $100 credit for my broken phone. Great service.

Dustin was very helpful and saved a family memory on my phone that I messed up....Thank You Dustin, Your a life saver

Dustin was great he stayed late to help me get a new phone after the one i had broke and wouldnt come on. Very helpful