Thank you Jamil for such excellent customer service. When I first picked out my shades I had an enjoyable experience from when I entered the store until I left. Jamil gave me support while giving me time to make my choice at my own speed. Later I had to have some shades repaired and Blinds to Go came through with their lifetime warranty and the repairs took only a couple days. They are working great again.

I needed blinds to cover my large kitchen window. I worked with Lisa to make a selection and I made the purchase. The technician who came to my home to measure was on time and very pleasant. It took a month for the order to be filled but I was kept informed of progress. The blinds are now installed and other than the wait, I am very happy with the blinds and the customer service.

My experience working with Jamil at Blinds To Go was outstanding. Right from the beginning when I first walked in he explained things simply and precisely so that I was confident I would get what I was looking for. He also offered great advice and recommendations and stayed in touch the whole way through. We couldn’t be happier with our blinds and glad we chose them to measure and install. Excellent service.

Peter was so helpful providing ideas, colors, and styles for blinds I wanted to order for our home. One bedroom has them installed and now I am waiting for the blinds for the master bedroom to arriveHe was even able to get samples for curtains! Thank you for your patience, Peter. You were so helpful

Beautiful shades, great customer service in store and for measuring and installation, fastest turn around I could imagine. Overall highly recommend!!

Great Service!! Lisa was so helpful and really listened to my needs. She gave great suggestions and made shopping such a pleasurable experience. I worked in retail for years and she would definitely be someone I would hire.

Couldn’t Jane had a better experience from the best service from Peter in the showroom to Mohamed installing them. Already recommended 4 people. Thanks for a great experience

The consultant who came to our house was friendly and knowledgeable and I was feeling good about the order but then the day of installation came and its been downhill from there. Just to schedule the installation I was on hold for 45 minutes and when someone finally got to me the woman was very rude. On the day we discovered that the 2 colors were wrong in that they were switched and assigned to the wrong rooms. Plus a motor wasnt working and we had to wait another week to schedule the installer to come back with a working one. That day, we found that 2 more of the blinds were not made correctly and had to be sent back. Fast forward to the second install and the next motor also was not working. Why wouldnt that be tested prior to our appointment? Now we still have weeks to wait before we can remake and install the broken ones. And we have yet to receive a check in call or an apology for this awful service. The prices were decent but Id look elsewhere if youre looking for blinds. Order number 988876

Jamil was really helpful and made the process relatively easy. There were so many options but he did a good job at showcasing everything and finding something that fit what we were looking for. I would definitely go back in the future.

Jamil was wonderful - helped us understand our options and how to measure for the blinds - he was patient and pleasant and knowledgeable. Five stars for Jamil! Thank you!

Great customer service, competitive prices, great quality and quick efficient installation. Highly recommend for blinds!

Service was great. Everyone was very helpful and informative . The installer did a fabulous job . They look wonderful

Saleh installed our blinds yesterday and they look amazing! We are very happy with our new blinds and the service we received when we bought them, when they came to measure and when the blinds were installed. 😊

Received a request to rate my install of my blinds. My blinds installation was cancelled approximately 4 hours prior to the install. So the company must have no communication with the installer??? The installer said he tried to reach me and my “phone was busy”. He then emailed me stating he had to cancel and could schedule me a week later. I told him I never had a call from him. He replied that he was given the wrong number. We removed all our blinds the night before the install including a large bathroom window in the front of our home. We moved furniture as well. I cancelled patients once a time frame had been given by the installer so I would be present for the install. So I lost several hours of work. One would think that a company as large as Blinds to go would have a back up for installations. I appreciate the installer had a personal issue but he didn’t say that up front. That would have been helpful. My issue is with the company not being able to send out another installer to do the job. I have guests coming for the weekend and I have no blinds on huge sliders and large windows.

Salesperson really took his time with me. Installation was perfect. Blind look awesome. Totally worth the money.

Products are fine. Customer service - terrible. The first time we went to showroom, after discussing our needs, the sales person left us feeling like we had very few options, none of which were ideal...so we left wanting to think about it more.When we returned a few weeks later and discussed what we were looking for with a different sales person, he was great and showed us SO many more options! He also offered us samples to take home and ordered ones they did not have in stock so that we could more easily make our decision. Very different from the first experience.We placed our order on March 1 and were told it’d take 4-6 weeks. When it didn’t arrive after 8 weeks, I called and was told it was on back order. Mind you I had to call them to learn this. When we passed the next quoted time frame, I was told I could pick up part of my order and that they’d call when the rest arrived. After another month I called and used the automated system which stated that my order was not ready. After 4 months., the automated status message was the same so I requested to speak to someone who told me my blinds had been in for several weeks! When I went to pick them up, I told the manger about my experience (including inaccurate call system updates) and suggested they call the customer when a product order changes or arrives. (Having no privacy in the front windows of my new home at an intersection, for 4 months, was never my plan). The manager simply stated that it was not their policy to makes calls, rather they email when an order arrives.. However, I did not receive an email regarding my order (aside from the payment confirmations) yet I receive their promo emails all the time - I even showed her this. She did not apologize at all, was cold & rude, insisting they practice their polices period. I regret giving them the business of 9 custom blinds.

Lisa was very helpful picking out my curtains and Sal did another great job installing. Blinds To Go is great to deal with and guarantee their products. Will not go any where else!

Blinds to Go has the best customer service team ever. They are extremely pleasant and do whatever necessary to make sure the customer is happy. I highly recommend them.

Jamil and the entire staff at the Peabody, MA store we’re knowledgeable, courteous, and especially patient with me throughout the shopping, purchasing, and pick-up process! Buying blinds is complicated, and somewhat intimidating, but Jamil and the gentleman that assisted me when I picked up my purchase (and considered my next purchase of motorized roller blinds) so smooth and easy. Thanks!!

Picked up a couple blackout shades for the sunny side of my house, they work great. Many selections no pressuring and great customer service. Ill be back to do the rest of the house.

My salesman was very informative . Pricing was affordable . The installation guys are awesome.Keep up the great work you’re loyal customer about 15 yearsThank YouFrank Martino

Beautiful blinds. Went with the motorized / remote control version and have no regrets. Work beautifully.

We recently purchased and had installed blinds from “Blinds to Go”. We are so pleased. From start to finish the service was great. The installer was first rate. I would recommend “Blinds To Go”, you will be happy with the product and service.

Sean was very helpful in store helping me select blinds and the installer Sal was so professional and courteous, it was an excellent experience all around.

Very unknowledgeable or helpful. Created more stress than needed. Would give lower star if I could.

Sean was very professional. I took a while to make my decision, but he remembered me, processed my order. The blinds came quickly and they look great.

My mother purchased vertical blinds and a shade to cover two windows (order number: 754073) on April 17, 2021. The store representative estimated it would take only a few weeks to arrive and be installed. It took far longer (closer to 6 weeks) and when the installer came this week, she was told the wrong hardware was shipped with the order and it would be an additional 2-3 weeks. Considering the premium cost for custom blinds, I expected far better service.

We’re happy having our broken blind replaced and Eric was terrific. The only down side was that we had to pay $65 twice, once for him to take it down and then put it back up.

If you had asked for my rating 6 months ago, it would have been 5 stars, no questions asked. My experience has gone downhill considerably since then. The salesman, Jamil was awesome. The blinds arrived a month ahead of schedule and I was thrilled.I got motorized shades and the wand on one of them was installed in a funny way so you have to jiggle the connection point sometimes in order to get it to work. Its clear just by looking at the shade that it needs to be repositioned. The installer even commented on it when he was putting them in. After several phone calls to the store and an unanswered email, I was finally able to get someone to come out and of course, the blinds were working fine so he said there is nothing he can do. I continued to have the same problem so the original installer (who is awesome by the way) came to take a look and witnessed then issue himself so he took the blind to have it repaired.He came back a week later, put the blind back up and the problem was STILL THERE. It has now been a week and a half and I havent heard from them. I dont know whats going on. I tried calling the store twice in the past 2 days and I have to leave a message and never get a call back. Im so frustrated. I cant believe that what started out as such a great experience has turned into such a production. They havent apologized for the lack of customer service after I mentioned how hard it was to get a response from anyone or for the fact that its going on 3 weeks that I havent had the blind. Im just really annoyed with this company and would not use them again. My order number is 001592. I left a message yesterday and have not received a response.

This was a tough one. 5 stars for customer service but 3 stars for efficiency and production. We ordered blinds on January 30 and was told it would be ready by beginning of March. This was ok for us because we were moving in the end of February and could live without blinds for two weeks. Flash forward to April and still no blinds. We are finally getting them installed today in Mid April but this was after begging the installer to fit us into his schedule because we’ve been waiting so long. It came down to a delay in production and a backed up install schedule. If I’d known it would take this long I would’ve gone to Lowe’s where a friend got blinds and they were installed within two weeks. However, management was great and gave us a discount for the delay. Apologetic and understanding. If it’s out of their control, instead of just saying that, they put action to their words and showed they cared about how frustrating this was for us. So I would use Blinds to Go but be weary for how long it might take!

Although the sales agent helping me and my wife and we received our new blinds quickly I was very disappointed that they would not or could not just replace the broken slats on the blinds we brought in! Very disappointed we had too purchase brand new instead of getting the other ones fixed especially since we bought 17 total blinds from you when we first purchased our home.

Excellent service. Thanks so much

Great experience at Blinds to Go. Jamil was so helpful helping me choose the cellular blinds that I wanted and provided all options, from high to low. I would highly recommend if you want a quality product and a personalized experience.

Peter J. Gibney provided excellent customer service. He listened and advised. Peter was very polite, friendly, helpful and very knowledgeable - a great experience. Definitely would recommend and go back. -Abby

I I bought all new blinds for my entire house. I received great help from Lisa! Very helpful getting me in a good direction. I also received great help from Veronica after I made a mistake with one of my measurements. I caught it the next day and Veronica worked hard at getting the change order done which was greatly appreciated.

Jamal at Blinds To Go in Peabody Massachusetts was an excellent customer service representative. He was honorable, professional, and man of his word! He corrected my order on line seem smooth and seamless. I would recommend him to anyone.Mr. and Mrs. Sedensky

Jamil’s PR skills stood out from the moment we approached him for recommendations for room darkening blinds. He guided us without overwhelming us, and encouraged us to remeasure our windows which we did! Our experience with Jamil was wonderful and we will return for more shades soon!

Saleh did a great job with the installation of my Blinds to go Shutters. Chatting with Saleh you realize what a fine young man he is as he juggles his study and work. I wish him the best of luck and every success with his future.Great product and best prices around!

Great experience at BTG! Jamil was so helpful with a wealth of information and ideas when we were choosing blinds for our new house. He was really professional and just a pleasure to work with.Steve also did a great job and was extremely fast and efficient from the first time he came to measure and then back for the installation.Overall experience was excellent and I would highly recommend Blinds To Go in Peabody!

Lisa Gorgoni was very professional and informative very pleased with my service!!!

Salesman was very helpful. I got my blinds in3 days and installation was easy. Everything fit perfectly

Excellent service as usual. Very happy with all the items we have ordered.

A superior experience. Sean was thorough and helpful. Explained all options and gave opinions when asked. He was prompt with sending emails and following up after the measuring was completed. Saleh was on time, polite and clearly very experienced. Excellent service.Will weigh in on the product after it’s been in my home for awhile: I need time to gauge it’s durability and function but, at first glance, it’s beautiful. I’m a little concerned that the only way the shutter slats can be operated is by reaching in and tugging on the slat itself. Also surprised that there is not an easy way to actually pull the shutter open (no knob and no pull area under the bottom of the shutter) which may weaken the whole shutter itself over time. I’ll let the store know if that happens but it definitely appears to be sturdy and, again, it’s beautiful.Highly recommend this business, especially the Danvers, MA site.

Great service. Lightning speed turnaround on repair work.Jamaal has always taken great care of us

Very happy with the service beginning to end.

In store was great, but I’ve been waiting for install for four weeks now since blinds have come in, it’s been rescheduled twice.

St. Lucia blinds look awesome!

Our Blinds to Go experience was fantastic! The salesman was pleasant, friendly and knowledgeable. The gentleman who measured and installed the blinds was friendly and professional. We were amazed at how quickly he worked and how great the blinds look! Thank you!

The only reason I did not give a perfect score was because it took a long time to receive the blinds. The sales staff were great and not responsible for that delay, but Covid delays, although common, always seem longer than I expect.

Had my installation the other day, had a few problems with my veritcal blinds (ripped) and a couple minor things with the other blinds but I called and they are addressing the issues, I hope. I’ll let you know !! Sending someone on May 10th. I’m hoping they keep their promises! I’m very hopeful because both the installer and the person I spoke with at the store were awesome! I’m going 3and when they come back and fix the problems. I’ll go 5!!

Peter was great!! Very knowledgeable and my Blinds are beautiful!!

Staff was very helpful getting me the correct product for my office windows. One setback was that the valance was defective on one window. Waiting to get the new one in.

Jamil was great, very friendly and helpful showing all the possible options and explaining things thoroughly. Would definitely recommend

Shawn & Peter were very professional and fun to deal with over our concerns for our windows .I would highly recommend either of these individuals.

Amy was fantastic and all went smoothly. Wonderful experience. Installation was amazing. Clean and efficient. Very pleased.

Saun the mgr / salesperson was excellent, knowledgeable and honest, had a couple of minor issues with the order but they were quickly resolved in a hassle free manor, good value overall based on price and quality compared to other places

Installation was great. We will be back for more blinds when needed.Thank you

We purchased some blinds last fall. They come with a lifetime warranty and so when a cord broke we brought it back. It was fixed very promptly and at no charge.

Great customer service ! Sean is a very nice guy to do business with !

For the amount of money that I spent over $5000 I was shocked that the installer did not take the empty boxes. That is aweful. Take the empty boxes and installation supplies with you.

Great shopping experience! Ask for Jamil. Prices were not bad at all!

Great experience help a lot thank you

From start to finish, the salesman and Bruce the measurer and installer, were quick and efficient.

Knowledgeable and very professional staff.

Love my new blinds and they were installed very professionally.

The blinds are beautiful. The color is perfect. Installation was fast and the installer removed all boxes he came with. Wet happy! Also our salesman Jamil Andre Thompson was so helpful! Blinds to Go in Peabody is lucky to have him.

Jamil was awesome. Very friendly and helpful in picking out new shades for our nursery. The process was simple and easy and the shades were in 2 days later! Felt much more confident in our decision with Jamil than we ever did looking online or at Home Depot.

Buyer Beware. Then do not deserve any stars. Horrible customer service. Measured my blinds put the wrong size in twice. Waited almost 2 and half month. It never came in and waited 3 more weeks. Installed one improperly. Today one set of blinds came in and the cant install till December 7th. Please buy your blinds elsewhere.

Lisa was very helpful with explaining my options and setting me up with everything I needed for my new binds. Thank you!

We were pleasantly surprised when we picked up our door blind. The draw string had broken and was replaced free of charge.We love these blinds for 3 years now. They have very good thermal stability in warm and cold weather. They also are excellent in providing darkness.

Great service. Not pushy, didnt try to sell us anything we didnt need or want. Just helped us find the right blind at a great price. Installation was also excellent. No 4 hour window - he suggested a couple of times over a couple of days. I picked one I liked, and thats exactly when he showed. Installation was quick, clean and PERFECT !

Awesomely experience with Blinds to Go in Peabody. The sales person helped me select exactly what I was looking for. The blinds were ordered and arrived on time. Eric the installer arrived on time for the install appointment and did a perfect job installing them.And the price I paid was almost half of what the boutique shop down the street was going to charge.I would highly recommend Blinds to Go to anyone.

Fast, easy, helpful staff, and full service with lots of options.

Blinds to Go are the best. We furnished our whole house with them when we built it 10 years ago. Since then I’ve only had two issues in the many dozen blinds I have and they are all covered under a lifetime warranty. Great qualityMy most recent experience was the best to date. Jamil Thompson was the employee I dealt with. He was so positive and a genuinely great guy. When I came to pick up my repaired item 2 days later he addressed me by my name the second I walked in the door. He remembered me!! How’s that for customer service?!?If you go in ask for Jamil, you won’t regret it

Couldn’t have been any easier. Walked in, picked out the blind that we like. Scheduled a time for measurements. Was done when we scheduled. The blinds were ordered and installed quickly. They look awesome!

I purchased 60 custom blinds . I sent them my order, they processed it and I my blinds were in the store in a few days . All fit perfectly.Great service! A pleasure to deal with.Chris

Great experience! The salesperson was very helpful and the installer was awesome! I love my new blinds and I am glad I shopped here.

I totally love my new blinds. Steve the man who measured and installed was extremely efficient. Really like your company. Thank you!

Excellent from start to finish!

Erica Vicone made the process of choosing new shades very easy. She’s extremely knowledgeable about the products she represents and also helped with color choices. Installation was quick and seamless.

Great blinds at a great price!

Everyone was very pleasant I was in and out of there so many times they should have been sick of seeing me. Have not opened the box yet. Will let you know when I do.

Great customer service at the Peabody store from Jamil and Eric did a great job with measure and install. We had our blinds in less than a week and they look great!

Peter who works in this location was excellent. He was very knowledgeable and gave me an option I hadnt even considered which saved our company a lot of money. I have purchased from this location before and strongly recommend shopping here!

They were so helpful and friendly. Love doing business with them. Their products are great and they stand behind them.

The blinds are very nice. My complaint was that they wanted payment in full immediately before placing the order and made sure to contact me to get it. However when I received the text that the blinds were ready for installation, it took me many, many telephone calls before someone actually contacted me for the installation.

We had a great experience and we love the shades. The sales staff made it a very easy and the installation went just as planned . Thank you Blinds to Go !

I was immediately helped by Erica. She was very knowledgeable with the different window dressingsShe scheduled my measurements in a very timely manner and the blinds came in as I was toldWould return again. Thank you, Erica

Erica was very knowledgeable and wasnt at all a pushy salesperson. Understood our needs and price range.

Jamil made it really easy to see our options, everything fit perfectly and they look great installed.

The website made it easy to find what we were looking for and provided good info on the products. When we got to the store the staff explained the buying/pickup process, and the transaction was pretty easy and painless. Prices were good, hopefully the quality is also.

Selection was adequate. Service was very friendly and helpful. Installation was easy (though I tweaked the recommended installation option for inside mount to avoid the blind extending out beyond my window casing). We will be going back again for more blinds.

Bought my blinds 17 years ago. One of the brackets just broke. Despaired when I went online and only saw a new-style bracket. Called the Peabody, MA store and Lisa found replacement brackets for me in a just a few days! For free!!! Very happy customer. I highly recommend Lisa and the Peabody store. Thank you:-)

Great service, and only took 2 days to come in!

New windows put in our condo, old shades and blinds wouldn’t fit! Went in on a Thursday night to pick out new blinds, they measured Friday and installed the next Thursday! Smartest thing I ever did!

Great service. Prompt, professional and priced right. Ill use them for all of my future window covering projects.

Very helpful staff. Took samples home. Special order came in quickly, and fit perfectly!

They have a large display of all types of blinds

Store was very helpful and patient as we had to get measurements for two of the blinds by taking a trip to another location. Follow-up and service has always been superb. RSH

Blinds to go is our go to supplier for blinds. We have purchased blinds for 5 different house in 5 years great quality never a problem